Fido Home Phone Reviews & Service Offerings
|November 13, 2018|
|Submitted by:||Tony (Montreal , QU)|
Don't Sign up for FIDO SERVICESLet this be a lesson.
2 Years ago I requested from the FIDO CUSTOMER SERVICE SUPPORT LINE to upgrade to the non-advertised deal 8GB for $20 from a standard 2 GB plan.
After back and forth conversations with the sales rep, they finally offered the deal, confirmed by their manager. Which was not advertised at the time only known via employee discounts depending on the company you worked for.
After 1 week of date use, I ended up with a HUGE billing for exceeding date usage, over $2,000.
They have no record for me requesting the additional addon. Or refuse to look into the matter.
Funny since all FIDO sales/support calls are recorded.
They also team up with CBV Collection Services LTD.
So let this be a lesson to those planning to get add-on packages with FIDO.
THINK BEFORE GETTING FIDO SERVICES.
|January 20, 2016|
|Submitted by:||Steve (ottawa , ON)|
Critical issues with Fido home phoneI signed up for Fido home phone a week ago. Just now realize that there are two completely unacceptable flaws. 1)message waiting indicator doesn't work...apparently it is a known issue that will take at least a couple of weeks to fix...2)dtmf doesnt work with answering services, i.e. you press a key to select something, say "service department", and the callee doesnt get it...prompts again for the same option. Tried this with all phones in house, different company, never works...which basically mean the phone system is useless for calling any sort of company or institution. I will cancel Fido as soon as I can get something else.
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