Fido Home Phone Reviews & Service Offerings
|1 person found the following review useful|
|November 13, 2018|
|Submitted by:||Tony (Montreal , QU)|
Don't Sign up for FIDO SERVICESLet this be a lesson.
2 Years ago I requested from the FIDO CUSTOMER SERVICE SUPPORT LINE to upgrade to the non-advertised deal 8GB for $20 from a standard 2 GB plan.
After back and forth conversations with the sales rep, they finally offered the deal, confirmed by their manager. Which was not advertised at the time only known via employee discounts depending on the company you worked for.
After 1 week of date use, I ended up with a HUGE billing for exceeding date usage, over $2,000.
They have no record for me requesting the additional addon. Or refuse to look into the matter.
Funny since all FIDO sales/support calls are recorded.
They also team up with CBV Collection Services LTD.
So let this be a lesson to those planning to get add-on packages with FIDO.
THINK BEFORE GETTING FIDO SERVICES.
|20 persons found the following review useful|
|January 20, 2016|
|Submitted by:||Steve (ottawa , ON)|
Critical issues with Fido home phoneI signed up for Fido home phone a week ago. Just now realize that there are two completely unacceptable flaws. 1)message waiting indicator doesn't work...apparently it is a known issue that will take at least a couple of weeks to fix...2)dtmf doesnt work with answering services, i.e. you press a key to select something, say "service department", and the callee doesnt get it...prompts again for the same option. Tried this with all phones in house, different company, never works...which basically mean the phone system is useless for calling any sort of company or institution. I will cancel Fido as soon as I can get something else.
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|Monthly Fee||Setup Fee||Other Fees||Long Distance Rates|
Fido, a brand of Rogers, has come out with their very own Home Phone. Similarly to what Rogers Wireless Home Phone, this is, in fact, a wireless subscription with a special modem that you can attach to any regular home phone.
In terms of features, Fido Home Phone does come with a comparable set: such as
- Caller ID,
- Call Waiting,
- Call Forwarding and
- Unlimited Canada wide Calling.
Rather disappointing to see calling is only Canada long distance and no USA calling is included.
Similarly, unfortunately, Fido Home Phone is not integrated with any smartphone app - a real missed opportunity considering this Home Phone is coming from a wireless carrier.
In terms of the fees, the promo is that if you are an existing Fido customer your monthly cost is $18 otherwise is $30. You still have a one time fee of $65 for the home phone adapter.
Gonevoip found the long-distance calling, to the US, for example, is significantly more expensive than those of other providers (typical cost is $0.01 vs $0.05 of Fido Home Phone) if you do call to the US a lot you do have an optional package of getting 5,000 minutes per month for an additional $10.
In all Fido Home Phone may be an option to consider - but factor in the comparison other home phone providers such as Phone Power, Yak or VoIP Much and then the Fido Home Phone is found to be expensive and very limited in features alternative.
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