Fido Home Phone Reviews and Plans

Provider Summary Information
Fido Home Phone
Fido Home Phone

Fido Home Phone

Website: www.fido.ca
Devices: N/A
Coverage: AB, BC, MB, NB, NF, NS, ON, PEI, QC & SK
Monthly : $30 CAD

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FACT: When reviewing Fido Home Phone visitors in most cases feel Feeling disappointed disappointed!!
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March 7, 2020
Review Helpful? 1 Yes No 1
Submitted by: gvrvwimpbot ( , )
Feeling disappointed Disappointed Rating 👎

Review from pissedconsumer.com

For starters their customer service is laughable, the options are little to none, had to call Rogers and have my call transferred 3 times just to get in touch with someone connected to Fido representatives. My local Fido that I went to, I had terminated my contract in order to keep my same number, checked multiple times with the store representative who ensured me I had no outstanding balance to pay sent me on my way just to over a year later receive a collection notice from the NCR referring me to my Fido balance that the employee made certain I had paid. Miscommunication leading to this is a joke and the definition of unprofessional. This incident will now guarantee that the Rogers company never sees a penny of my ever again.
March 7, 2020
Review Helpful? 3 Yes No 0
Submitted by: gvrvwimpbot ( , )
Feeling disappointed Disappointed Rating 👎

Review from pissedconsumer.com

My daughter had a Fido phone for a year and change at which point she got a bill for hundreds of dollars, the majority being long distance to a single number in Ireland. She paid all charges except for the long distance in question and commenced the excruciating process of trying to deal with Fido customer service. Endless broken promises of return phone calls, frequent changed stories, hours on hold waiting to speak with a representative and countless offers to reduce the price if you just pay it. Here is what we determined: My daughters phone had no record of the calls in the history Many of the calls were made at times when my daughter was in class or asleep. Fido_s own records show the calls were associated with my daughter_s SIM but not her phone A couple of helpful Fido staff agreed it looked like Fido should remove the charges but it never happened. Fido finally cut her off after saying they wouldn_t. At that point we walked away as we weren_t about to pay for what we didn_t do. What is remarkable about the experience was not what happened. Stuff happens. What is remarkable is the way it was handled on their end. The utter chaos, incompetence and poor handling was astounding. If they had come clean my daughter would have fulfilled her contract and gone beyond. As it turned out they lost their long distance charges, the fees for the remainder of the contract and collection costs on a fruitless collection. Unbelievable.
March 7, 2020
Review Helpful? 1 Yes No 0
Submitted by: gvrvwimpbot ( , )
Feeling disappointed Disappointed Rating 👎

Review from pissedconsumer.com

Fido representatives tell you anything to get you sign up. I used their Wifi stick. I was told if I don_t use the phone I won_t get charged. I stopped using it but they kept charging me $10+ tax every month. When I called I was told this is a minimum charge and they charge it even if I don_t use the internet. I cancelled right away and was told that there will be one last invoice of $10 sent to me by mail. I am getting an email that says I should check my invoice online. Doesn_t say anything about the cancellation. Because it said to log in, I tried to log in but it said my number doesn_t exist.... So how am I supposed to download my invoice and make sure I won_t get any more. After they lied to me about the charge, I do not trust them. I wanted to make sure my services have been cancelled. I phoned Customer Service. A guy with Indian accent had no idea what I was talking about. He spoke very little english and was pretty inpolite. I tried to explain to him what my problem is, but he kept misunderstanding me. I told him I want to make sure my service is cancelled. He says it is cancelled. I told him I need a proof because I have been misinformed before. I might have been pretty impatient when I had to repeat it 5+ times. Then, the guy says, THIS IS MY FIRST WARNING. He warned me that I should be polite. How should I be polite when I am given the runaround and I am not only not getting what I want, but I am not getting any information. He said the supervisor is "busy". So much for Fido. I will never use their services again. I need a reliable company where people take the time to explain things to me without "warning". Don_t know about other providers, but you should avoid this one like the plague.
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Monthly Fee Setup Fee Other Fees Long Distance Rates
$30 $65

Canada: FREE
USA: $0.05
Intl. Minutes:

Fido, a brand of Rogers, has come out with their very own Home Phone. Similarly to what Rogers Wireless Home Phone, this is, in fact, a wireless subscription with a special modem that you can attach to any regular home phone.

In terms of features, Fido Home Phone does come with a comparable set: such as

  • Voicemail,
  • Caller ID,
  • Call Waiting,
  • Call Forwarding and
  • Unlimited Canada wide Calling.

Rather disappointing to see calling is only Canada long distance if you like to have the USA calling included you'll have to pay extra!

Similarly, unfortunately, Fido Home Phone is not integrated with any smartphone app - a real missed opportunity considering this Home Phone is coming from a wireless carrier!

In terms of the fees, the promo is that if you are an existing Fido customer your monthly cost is $5 or $10 with US calling included. That is for the first 12-months, then plans go to $20 per month and $25 per month respectively. The price is $30 for non-Fido customers. The home phone adapter is included, for free (a $125 value).

GoneVoIP found the long-distance calling, to the US, for example, is significantly more expensive than those of other providers (typical cost is $0.01 vs $0.05 of Fido Home Phone) if you do call to the US a lot you do have an optional package of getting 5,000 minutes per month for an additional $10.

In all Fido Home Phone may be an option to consider - but factor in the comparison other home phone providers such as VoIP Much and then the Fido Home Phone is found to be expensive and very limited in features alternative. 

Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
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How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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