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Reply to:	Fido Home Phone This company doesn't even deserve a single rating. All they do is rip off the money from their customers. Their services are pathatic, you have to wait from 30-40 minutes just to talk to their customer service and in most of the cases they end up saying that we will connect you to a different department since we don't give you the solution to your problem and again you have to wait for another 20 minutes. As for the Assistant who is talking to you, he is more focused on making notes than on finding solutions. I was charged $100 just to change my husband's Fido account on my name. I know it doesn't cost them a dime. I was wondering why the hell they charge such a high fee to their customers for this intra account change and doing that will cost nothing to the company. I wanted to sue this company. When the outage happened and suddenly all fido customers didn't able to use their service, fido didn't even give any credit to their customers. This company said that they will give some credits to their customer. Their management is also useless, wont help their customers at all irrespective of their customers' loyalty. It is imperative that the Canadian government does anything to prevent such behavior on the part of these giant telecom companies. At the end the common man has to suffer because he/she doesn't have the enough money to file a lawsuit. This company who steal our hard-earned money from our pocket have the whole chain of lawyers to fight. So unfair.
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