Archive - June 2024

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The Future of Call Centers in the Age of Generative AI A Canadian Perspective

As we stand on the precipice of the fourth industrial revolution, driven by the rapid advancements in artificial intelligence (AI), the future of call centers is poised for transformative change. Generative AI, a subset of AI that can create content, conversations, and predictions, is at the forefront of this evolution. For Canadian businesses and the...