Call Analytics is one of the main powerhouses of the Versature Business VoIP phone solution. Whether your role with your organization is as an office or IT manager, or more involved with your phone solution as a call center supervisor, making regular use of call analytics can afford huge efficiencies to your organization.
Archive - July 2016
We hear a lot about how companies need to use call tracking to see the true value of their marketing campaigns. But what is call tracking, anyhow?
Many customers say to me every day: How will I make outgoing calls if I am not in the office? I need to go back to the office to have my business caller ID. The Voice over IP is not for me. I will stick with my cell phone, even if I don’t have all the features.