Submit a Reply / Update

Reply to:	Fido Home Phone Fido representatives tell you anything to get you sign up. I used their Wifi stick. I was told if I don_t use the phone I won_t get charged. I stopped using it but they kept charging me $10+ tax every month. When I called I was told this is a minimum charge and they charge it even if I don_t use the internet. I cancelled right away and was told that there will be one last invoice of $10 sent to me by mail. I am getting an email that says I should check my invoice online. Doesn_t say anything about the cancellation. Because it said to log in, I tried to log in but it said my number doesn_t exist.... So how am I supposed to download my invoice and make sure I won_t get any more. After they lied to me about the charge, I do not trust them. I wanted to make sure my services have been cancelled. I phoned Customer Service. A guy with Indian accent had no idea what I was talking about. He spoke very little english and was pretty inpolite. I tried to explain to him what my problem is, but he kept misunderstanding me. I told him I want to make sure my service is cancelled. He says it is cancelled. I told him I need a proof because I have been misinformed before. I might have been pretty impatient when I had to repeat it 5+ times. Then, the guy says, THIS IS MY FIRST WARNING. He warned me that I should be polite. How should I be polite when I am given the runaround and I am not only not getting what I want, but I am not getting any information. He said the supervisor is "busy". So much for Fido. I will never use their services again. I need a reliable company where people take the time to explain things to me without "warning". Don_t know about other providers, but you should avoid this one like the plague.
Name:
Email:
Subscribe to Newsletter:	Yes   No
Notify me of replies?	Yes   No
Comment Reply: