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Reply to:	Fido Home Phone My daughter had a Fido phone for a year and change at which point she got a bill for hundreds of dollars, the majority being long distance to a single number in Ireland. She paid all charges except for the long distance in question and commenced the excruciating process of trying to deal with Fido customer service. Endless broken promises of return phone calls, frequent changed stories, hours on hold waiting to speak with a representative and countless offers to reduce the price if you just pay it. Here is what we determined: My daughters phone had no record of the calls in the history Many of the calls were made at times when my daughter was in class or asleep. Fido_s own records show the calls were associated with my daughter_s SIM but not her phone A couple of helpful Fido staff agreed it looked like Fido should remove the charges but it never happened. Fido finally cut her off after saying they wouldn_t. At that point we walked away as we weren_t about to pay for what we didn_t do. What is remarkable about the experience was not what happened. Stuff happens. What is remarkable is the way it was handled on their end. The utter chaos, incompetence and poor handling was astounding. If they had come clean my daughter would have fulfilled her contract and gone beyond. As it turned out they lost their long distance charges, the fees for the remainder of the contract and collection costs on a fruitless collection. Unbelievable.
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