Worst Provider
Worst Provider

Comwave Reviews and Plans

Comwave
Provider Summary Information
Comwave
Comwave

Comwave

Website: www.comwave.net
Services: Cable, DSL, Wi-Fi, Dry-Loop
Coverage: AB, BC, ON, QC
Monthly : $49.95 CAD

1-855-462-5349

Get Quote Visit Site


421 0.5 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing Comwave GoneVoIP visitors in most cases feel Feeling disappointed disappointed!!
Rating
8
Rating
4
Rating
40
Rating
33
Rating
320

All Reviews

April 27, 2021
Review Helpful? 0 Yes No 1
Submitted by: Zack Delogo (Cammore , AL)
Feeling happy Happy Rating 👍

Great Service

We have enjoyed the service and the lower price. No issues here!
April 2, 2021
Review Helpful? 1 Yes No 2
Submitted by: sias (LACOMBE , AL)
Feeling satisfied Satisfied Rating 👍

Happy with comwave

its only 2 people at home using internet and its working very well, so far we are happy with the service, we can watch youtube, and study online
March 6, 2021
Review Helpful? 4 Yes No 0
Submitted by: Tom (St laurent , QU)
Feeling disappointed Disappointed Rating 👎

Freezing

I don't think they know what they are doing they keep they do but don't
Load More Reviews
Monthly Fee Setup Fee Contract Speed Monthly Usage
$49.95 Shipping: $ Other: $ Yes

Download: 30 Mbps

Upload: 2 Mbps

Cap: Throttled

Overage: Throttled

Comwave is one of Canada’s largest independent communications company, serving over 1,100 cities in Canada and over 1,600 in the United States. Comwave's suite of services is segmented into Consumer, Business Enterprise, and Wholesale.

Comwave was fined by the Competition Bureau for over a quarter of a million dollars. The fine was handed because Comwave had not disclosed properly their fees and limitations of their Internet and Home Phone services. This was an exemplary fine at the time and should serve as a deterrent. However, based on the reviews GoneVoIP receives about Comwave services, the behavior seems to continue.

Comwave High-Speed Internet

Shall be noted that although Comwave markets the plans as unlimited there is a "Fair Usage" policy, in where Comwave is monitoring constantly the subscriber's usage and based on triggers the company manages. Regrettably, there is no upfront disclosure of what those triggers are. Though based on those 'triggers' Comwave may elect to suspend, change plans or restrict the internet service.

In a recent meeting with Comwave representatives with GonevoIP Comwave admitted their quality of service could be as good as Bell and/or Rogers networks are in your area. This is because Comwave effectively resells internet service from both. So if you are having a poor experience using the Internet with Bell then chances are you'll experience similar or worse with Comwave. Having said that, the caveat to consider is that Comwave actively monitors its own Internet traffic at all times. Comwave uses what is called Internet Traffic Management Policies (ITMP); what these do is to prioritize traffic based on a set number of rules. In short, when congestion is detected, Comwave's Internet Traffic Management assigns higher priority levels to premium traffic such as time-sensitive internet traffic like Comwave home and business lines, ComwaveTV,  to ensure that these are not affected by the traffic generated from resource-intensive applications like file downloads and/or peer to peer traffic. This may impact your overall experience, hence it could happen that you end up being worse than with Bell or Rogers - contrary to what Comwave's Sales team would like you to think.

With that said, Comwave offers a variety of Unlimited plans starting with the 30 Mbps Download and 2 Mbps upload for $49.95 per month in a 3-year contract. With plans including download speeds of up to 250 Mbps and 20 Mbps upload at $89.95 per month with a 3-years contract.

The Comwave Home Internet plans are unlimited and include a modem/Wi-Fi:

  • 30 Mbps Down, 2 Mbps Up at $49.95 month
  • 75 Mbps Down, 10 Mbps Up at $59.95 month
  • 150 Mbps Down, 15 Mbps Up at $64.95 month
  • 250 Mbps Down, 20 Mbps Up at $89.95 month

The most current Comwave Home Internet sweetener offer is for 3-months of FREE service, implying moving your home phone and agreeing to a 3-year contract. Also, something that is not immediately clear is that all offers from Comwave have a $95 Activation Fee, you'll see this if you click on "Details". 

All Comwave TV ads sound almost too good to be true. Trouble begins when your Comwave Home internet connection begins acting up and service is degraded or prestation is below expectations. This may be the result of Comwave's use of Internet Traffic Management Policies. According to Comwave, 98% of their customers are not excessive users, the 2% are and hence these will either experience termination of service or most likely service degradation.

Comwave Internet Reviews

The average consumer sentiment towards Comwave services remains historically low. For example here at GoneVoIP you can appreciate customers experience over the last five years remain low. Throughout other online platforms, customers express strong feelings towards Comwave residential internet as well; denoting a high frustration with customer support, lot of issues with billing and the internet service. Generally, consumers feel they are not getting value.

In a typical bundle play, Comwave offers residential Internet service with Comwave's Home Phone and hence people can elect to receive 'FREE Home Phone Service' when signing up for a 3-year term. Though that is if you are ready to bundle and commit for 3 years. The Home Phone pricing is embedded into the monthly contract.

Though shall be noted Comwave reserves the unilateral right to change, modify, increase, decrease, or add surcharges, connection fees as may be required from time to time.

A user may opt to terminate the 3-year contract but will have to pay an early termination penalty.

So with all of this, it then begs to question, why would anyone want to join this kind of wave?

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

My contract for 3 years phone service ends mid-August.Which is cheaper for me- to pay early cancellation or just let the contract expire?


Hello, Please note that Comwave contracts are some of the most strict in the industry. These contracts do have Early Termination Fees, which is typically a formula calculated by the provider itself. Also, note Comwave contracts are set to auto-renew. As per Comwave legal terms: "In order to prevent the Contract from renewing automatically; the Subscriber must contact Comwave via the online portal/web and request cancellation at least thirty days prior to the expiration date. Third-party termination requests will not be accepted." So if you plan to cancel or port it elsewhere, you have to actually do it as the contract self-renews instead of expiring. We hope this helps! Stay safe. The GoneVoIP Team

Rating  2     Rating  0 Report abuse

Yes I have an it's all closed down


Oh, well then... guess that in time they'll contact you.

Rating  1     Rating  0 Report abuse

I am trying to get a hold of comwave to pay an old bill that I owe


They are good at that... So shouldn't be a problem, have you tried their direct number at 416-663-9700?

Rating  2     Rating  0 Report abuse
Load More Q&A

The 2020 Pulse of Residential Internet in Canada

The Gonevoip.ca site allows the request of telecom service quotations, particularly used for business and residential internet users. We have been providing this service, free of charge, for the past four (4) years. Thru the unprecedented and trying times of 2020, we have received more Residential quotation requests than ever before. This report narrows the focus to the residential internet service quotation requests. To find out more about what Canadians are looking for, such as the price point that triggers a
Continue Reading

Rating  4     Rating  0
Report abuse

Avoid the Modem Rental Trap


Continue Reading

Rating  5     Rating  1
Report abuse

Internet Cable Wars: Battleground Ontario

It has been brewing for a few months. Competition in the Cable Internet segment, especially on Rogers's territory is fierce. This is mainly driven by, ironically Rogers itself by making available to smaller or independent ISP's Speeds that would otherwise look premium. Rogers's strategy seems to be working as small ISPs as VMedia or Velcom go neck a neck with other medium-sized internet companies such as TekSavvy. Offers Some of the available plans from Rogers' resellers are: Velcom 250 Mbps Down /
Continue Reading

Rating  5     Rating  0
Report abuse

How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
Continue Reading

Rating  5     Rating  1
Report abuse

The 25 Most Popular Providers of 2018

To check our most updated list of popular providers please follow this link. Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe. This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The majority of searches are related to finding
Continue Reading

Rating  8     Rating  5
Report abuse

Ontario’s Best 150 Mbps Cable Internet Plans


Continue Reading

Rating  3     Rating  1
Report abuse

Canada’s Internet Speeds and Prices


Continue Reading

Rating  7     Rating  3
Report abuse

Best Home Internet Canada

Altima Telecom
Rating
$39.99 / mo.
124 Reviews
CIK Telecom Inc
Rating
$54.99 / mo.
311 Reviews
GemsTelecom
Rating
$46.99 / mo.
35 Reviews
HeroNet.ca
Rating
$44.88 / mo.
137 Reviews
Diallog Telecommunications
Rating
$30 / mo.
21 Reviews
CanNet Telecom
Rating
$39.98 / mo.
43 Reviews

Best Home Phone Canada

VoIP Much Phone Company
Rating
CAD $9.45 / mo.
282 Reviews
netTALK CONNECT ezLINQ
Rating
$7 / mo.
23 Reviews
VoIPLy
Rating
$7.16 / mo.
4 Reviews
CallCentric
Rating
$0 / mo.
10 Reviews
Diallog
Rating
$10 / mo.
0 Reviews
1-VOIP
Rating
$11 / mo.
17 Reviews