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Comwave Reviews and Plans

Provider Summary Information


Website: www.comwave.net
Coverage: AB, BC, ON, QC
Monthly : $74.95 CAD


431 0.5 reviewCount
Axvoice VoIP Service
FACT: When reviewing Comwave visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

June 18, 2023
Review Helpful? 0 Yes No 0
Submitted by: Donald (Ottawa , ON)
Feeling happy Happy Rating 👍

A happy customer

Incredibly happy to have switched from my previous provider to comwave. Bill dropped from $200 to $43/month -- amazing. They unanswered my call in under 5 minutes. Both customer service and tech service super friendly and accommodating. And as a senior citizen their patience with me was greatly appreciated. Thank you comwave.
January 12, 2022
Review Helpful? 8 Yes No 1
Submitted by: Philip (North Vancouver , BR)
Feeling satisfied Satisfied Rating 👍


Continue my contract
May 12, 2021
Review Helpful? 14 Yes No 12
Submitted by: katherine edwards (belle river , ON)
Feeling happy Happy Rating 👍

service satisfactory

we were obliged to cancel for personal reasons. we have used comwave services since 1991 for business and for personal use.
we have always been satisfied with the service. cancellation fee was not an issue
regretfully, katherine

Reply from: Shaun Cole
July 15, 2021
They've owed me 214$ since September 2020! Good luck! I've been trying and have had nothing but the run around

Reply from: Patricia Atkins
July 4, 2021
I don't understand why Comwave has not refunded my money owing to me.
I cancelled right away because I received a phonhe call minutes after our agreement was complete and the service representive wanted more money.
He had already in first conversation apologized for one mistake in which I honoured his apology.
to phone me up and admit to another mistake and want to add more money to the service was not something I agreed to
therefore, I immediately cancelled and they acknowledge the cancelation but won't refund me my start up fee.
May 12, 2021
Review Helpful? 22 Yes No 2
Submitted by: Maria (Montreal , QC)
Feeling angry Angry Rating 👎

Terrrible customer service and no Internet!

I have no internet connection. Since this morning, I have been on the phone with Comwave trying to get it fixed, but every time I get to speak with someone after 40 minute of wait time, I get disconnected after 10 minutes and they never call me back! So I am without internet, trying to call for the 4th!!! time. None of the technicians was able to solve the problem due to the fact that the phone line cuts off and they do not call back, as they promised. I would like to cancel and get reimbursed for everything you have charged me. I would rather pay more, but have reliable services with Videotron or some other company.

Reply from: Dennis Combe
August 25, 2022
Read this and contact the CRTC (CTSS).

Reply from: Dennis Combe
August 25, 2022
Since January 2020 'The Internet Code' exists to hold telecommunication providers in Canada accountable. Comwave breaks every rule in the code. Submit a complaint to the CRTC. We have to stop these lying con artists. Let alone the money they have stolen from us, sitting on hold for an hour, to get absolutely nothing day is abuse. Like they're our slave owners. Nope. Not in Canada. Buh bye CON-Wave

Reply from: kathleen herrold
June 14, 2021
i am being sued by comwave after 10 years of good service and never missing a payment
last year all my incoming calls went to voice mail and i couldnt call out.Every time i contacted then i only got a robot even w
then they gave me a number to call
On there website there is no address to mail a letter
i dont know what has happened but i had no choice but to go to another company as i had been without my landline for 3months
April 27, 2021
Review Helpful? 11 Yes No 5
Submitted by: Zack Delogo (Cammore , AB)
Feeling happy Happy Rating 👍

Great Service

We have enjoyed the service and the lower price. No issues here!

Reply from: Alfred L.
August 17, 2021
Oh, how long have you been working for them?
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Promo Plan Speeds

Download: 150 Mbps

Upload: 15 Mbps

Comwave is one of Canada’s largest independent communications company, serving over 1,100 cities in Canada and over 1,600 in the United States. Comwave's suite of services is segmented into Consumer, Business Enterprise, and Wholesale.

Comwave was fined by the Competition Bureau for over a quarter of a million dollars. The fine was handed because Comwave had not disclosed properly their fees and limitations of their Internet and Home Phone services. This was an exemplary fine at the time and should serve as a deterrent. However, based on the reviews GoneVoIP receives about Comwave services, the behavior seems to continue.

Comwave High-Speed Internet

Shall be noted that although Comwave markets the plans as unlimited there is a "Fair Usage" policy, in where Comwave is monitoring constantly the subscriber's usage and based on triggers the company manages. Regrettably, there is no upfront disclosure of what those triggers are. Though based on those 'triggers' Comwave may elect to suspend, change plans or restrict the internet service.

In a recent meeting with Comwave representatives with GonevoIP Comwave admitted their quality of service could be as good as Bell and/or Rogers networks are in your area. This is because Comwave effectively resells internet service from both. So if you are having a poor experience using the Internet with Bell then chances are you'll experience similar or worse with Comwave. Having said that, the caveat to consider is that Comwave actively monitors its own Internet traffic at all times. Comwave uses what is called Internet Traffic Management Policies (ITMP); what these do is to prioritize traffic based on a set number of rules. In short, when congestion is detected, Comwave's Internet Traffic Management assigns higher priority levels to premium traffic such as time-sensitive internet traffic like Comwave home and business lines, ComwaveTV,  to ensure that these are not affected by the traffic generated from resource-intensive applications like file downloads and/or peer to peer traffic. This may impact your overall experience, hence it could happen that you end up being worse than with Bell or Rogers - contrary to what Comwave's Sales team would like you to think.

With that said, Comwave offers a variety of Unlimited plans starting with the 30 Mbps Download and 2 Mbps upload for $49.95 per month in a 3-year contract. With plans including download speeds of up to 250 Mbps and 20 Mbps upload at $89.95 per month with a 3-years contract.

The Comwave Home Internet plans are unlimited and include a modem/Wi-Fi:

  • 30 Mbps Down, 2 Mbps Up at $49.95 month
  • 75 Mbps Down, 10 Mbps Up at $69.95 month
  • 150 Mbps Down, 15 Mbps Up at $74.95 month
  • 500 Mbps Down, 20 Mbps Up at $89.95 month
  • 1000 Mbps Down, 30 Mbps Up at $99.95 month

The most current Comwave Home Internet sweetener offer is for 3-months of FREE service, implying moving your home phone and agreeing to a 3-year contract. Also, something that is not immediately clear is that all offers from Comwave have a $95 Activation Fee, you'll see this if you click on "Details". 

All Comwave TV ads sound almost too good to be true. Trouble begins when your Comwave Home internet connection begins acting up and service is degraded or prestation is below expectations. This may be the result of Comwave's use of Internet Traffic Management Policies. According to Comwave, 98% of their customers are not excessive users, the 2% are and hence these will either experience termination of service or most likely service degradation.

Comwave Internet Reviews

The average consumer sentiment towards Comwave services remains historically low. For example here at GoneVoIP you can appreciate customers experience over the last five years remain low. Throughout other online platforms, customers express strong feelings towards Comwave residential internet as well; denoting a high frustration with customer support, lot of issues with billing and the internet service. Generally, consumers feel they are not getting value.

In a typical bundle play, Comwave offers residential Internet service with Comwave's Home Phone and hence people can elect to receive 'FREE Home Phone Service' when signing up for a 3-year term. Though that is if you are ready to bundle and commit for 3 years. The Home Phone pricing is embedded into the monthly contract.

Though shall be noted Comwave reserves the unilateral right to change, modify, increase, decrease, or add surcharges, connection fees as may be required from time to time.

A user may opt to terminate the 3-year contract but will have to pay an early termination penalty.

So with all of this, it then begs to question, why would anyone want to join this kind of wave?


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My contract for 3 years phone service ends mid-August.Which is cheaper for me- to pay early cancellation or just let the contract expire?

Hello, Please note that Comwave contracts are some of the most strict in the industry. These contracts do have Early Termination Fees, which is typically a formula calculated by the provider itself. Also, note Comwave contracts are set to auto-renew. As per Comwave legal terms: "In order to prevent the Contract from renewing automatically; the Subscriber must contact Comwave via the online portal/web and request cancellation at least thirty days prior to the expiration date. Third-party termination requests will not be accepted." So if you plan to cancel or port it elsewhere, you have to actually do it as the contract self-renews instead of expiring. We hope this helps! Stay safe. The GoneVoIP Team

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Yes I have an it's all closed down

Oh, well then... guess that in time they'll contact you.

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I am trying to get a hold of comwave to pay an old bill that I owe

They are good at that... So shouldn't be a problem, have you tried their direct number at 416-663-9700?

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