Altima Telecom Reviews & Service Offerings

Altima Telecom
Maple Leaf Company Info
Altima Telecom
Altima Telecom

Altima Telecom

Devices: N/A
Availability: AB,BC,MB, ON & QC
Monthly Price: $9.95 CAD


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Reviews Stats

When reviewing Altima Telecom Gonevoip visitors usually feel Feeling angry angry !

All Reviews

December 6, 2019
Review Helpful? 0 Yes No 0
Submitted by: Donna Smye (Hagersville , ON)
Feeling angry Angry Rating 👎

Home phone international coverage cancellation

Received email Dec. 6th, 2019 from Altima Telecom stating that international calling on home phone was no longer available as of Dec.1st. There was no notice given nor was there any mention of refunds available for lack of this service especially in December with the holidays approaching at a time we need to connect with older relatives overseas and in the States. Very poor customer service notification! Merry Christmas Altima!
October 2, 2019
Review Helpful? 0 Yes No 0
Submitted by: Enrique Molano (Montreal , QU)
Feeling angry Angry Rating 👎

Not a serious company

It has been a month and a half since I paid on line for an internet service. As I called them to know when the technician would come to my place, they let me know that the service I paid for was not available in my area. So I asked for a refund of the paid amount. this is the time I haven;t got it. No response to my latest emails.
August 9, 2019
Review Helpful? 0 Yes No 0
Submitted by: Terri LaFace (richmond hill , ON)
Feeling thankful Thankful Rating 👍

Many thanks to Grace ext 829

Thank you so much Grace at ext 829 you were amazing at making sure that my phone was in working
order and stayed on the line with me the whole time unlike the night before that someone transferred me to the tech department and I was on hold for more than 1 1/2 hours before I realize that they had closed
for the night and left me waiting, I could of waited the whole night. Thank you Grace for being so caring. I was actually regretting that I switched to Altima, after all your help I was happy that I did make the right choice. Altima should be thrilled that they have you working for them.
Thank you Grace
If I have any more issues I will call you knowing that you will not leave me hanging .Keep up the supper work
May 14, 2018
Review Helpful? 1 Yes No 1
Submitted by: George (Ottawa , ON)
Feeling angry Angry Rating 👎


Just when I thought Altima was terrible, they sent out a new router. Now it is even worse. Any video stutters and freezes. Cannot watch YouTube or Netflix now. DO NOT use this useless internet company!!

Reply from: Online team
May 15, 2018

Really sorry about this,May we have your phone number or your account in order to look into your issue, if the router we replaced is not working well, it might be the issue from the settings, cause for each wifi environment, the interference is different, please feel free to give us a call back.


Altima online team
July 30, 2017
Review Helpful? 3 Yes No 2
Submitted by: Bilav Patel (Toronto , ON)
Feeling angry Angry Rating 👎

worst worst worst

sudden drop of speed, internet too slow..issues all the time..
please dont dont use..hidden charges to add to that
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Monthly Fee Setup Fee Other Fees Long Distance Rates
$9.95 $25
Bring your own Device Optional

Canada: FREE
USA: $0.02
Intl. Minutes:

Altima Telecom is a telecommunications company that provides services to consumers and business customers across the country (Quebec, Ontario, Alberta, Manitoba and British Columbia). It offers residential telephone services, business communications tools such as PBX, high-speed internet and digital television.

The calling Features found with Altima Telecom service are the type you can find with Digital Home Phone Providers, such as

  • Voicemail: Save as many as 100 voice messages so that you'll never miss hearing from someone when you miss a call
  • Voicemail to Email: Receive emails with audio attachments for every voicemail in your mailbox.
  • Call Display: See the phone number for inbound callers. 
  • Call Waiting: Get notified who is calling when you are on the already on the phone, then place the first call on hold to take the second call. 

When GoneVoIP looked at Altima Telecom long-distance rates we found them to be competitive. Consider Canada wide calling is free (not including Yukon & North Western area) and long-distance calling to the USA is CAD$0.020 cents per minute. International long-distance calling to China is CAD$0.0190, including landlines and mobiles!

There is a $25 Activation Fee, which may be waived if prepay for one year. 

With Altima's Home Phone Unlimited Canada-Wide Calling you can talk as often as you want, whenever you want, with anyone, anywhere in Canada.

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
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If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In �
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