Altima Telecom Reviews and Plans

Altima Telecom
Provider Summary Information
Altima Telecom
Altima Telecom

Altima Telecom

Devices: N/A
Coverage: AB,BC,MB, ON & QC
Monthly : $15 CAD

21 4 reviewCount
Axvoice VoIP Service
FACT: When reviewing Altima Telecom visitors in most cases feel Feeling angry angry!!

All Reviews

December 19, 2019
Review Helpful? 2 Yes No 0
Submitted by: Peter Yu (Toronto , ON)
Feeling angry Angry Rating 👎

Terrible, just terrible.

This internet has to be by far the worst ISP ever, hands down. It drops in speed on a daily basis, can't load videos, disconnects all the time. Don't make the same mistake I did, you might pay more for Rogers or Bell but you'll get consistent speeds.
December 6, 2019
Review Helpful? 1 Yes No 0
Submitted by: Donna Smye (Hagersville , ON)
Feeling angry Angry Rating 👎

Home phone international coverage cancellation

Received email Dec. 6th, 2019 from Altima Telecom stating that international calling on home phone was no longer available as of Dec.1st. There was no notice given nor was there any mention of refunds available for lack of this service especially in December with the holidays approaching at a time we need to connect with older relatives overseas and in the States. Very poor customer service notification! Merry Christmas Altima!
October 2, 2019
Review Helpful? 1 Yes No 0
Submitted by: Enrique Molano (Montreal , QC)
Feeling angry Angry Rating 👎

Not a serious company

It has been a month and a half since I paid on line for an internet service. As I called them to know when the technician would come to my place, they let me know that the service I paid for was not available in my area. So I asked for a refund of the paid amount. this is the time I haven;t got it. No response to my latest emails.
August 9, 2019
Review Helpful? 0 Yes No 0
Submitted by: Terri LaFace (richmond hill , ON)
Feeling thankful Thankful Rating 👍

Many thanks to Grace ext 829

Thank you so much Grace at ext 829 you were amazing at making sure that my phone was in working
order and stayed on the line with me the whole time unlike the night before that someone transferred me to the tech department and I was on hold for more than 1 1/2 hours before I realize that they had closed
for the night and left me waiting, I could of waited the whole night. Thank you Grace for being so caring. I was actually regretting that I switched to Altima, after all your help I was happy that I did make the right choice. Altima should be thrilled that they have you working for them.
Thank you Grace
If I have any more issues I will call you knowing that you will not leave me hanging .Keep up the supper work
May 14, 2018
Review Helpful? 2 Yes No 1
Submitted by: George (Ottawa , ON)
Feeling angry Angry Rating 👎


Just when I thought Altima was terrible, they sent out a new router. Now it is even worse. Any video stutters and freezes. Cannot watch YouTube or Netflix now. DO NOT use this useless internet company!!

Reply from: Online team
May 15, 2018

Really sorry about this,May we have your phone number or your account in order to look into your issue, if the router we replaced is not working well, it might be the issue from the settings, cause for each wifi environment, the interference is different, please feel free to give us a call back.


Altima online team
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Setup Fee Long Distance Rates

Canada: FREE
USA: $0.02
Intl. Minutes:

Altima Telecom was a telecommunications company providing services to consumers and business customers across the country (Quebec, Ontario, Alberta, Manitoba and British Columbia). It offers residential telephone services, business communications tools such as PBX, high-speed internet and digital television.

Altima was acquired by Telus in 2022.

The calling Features found with Altima Telecom service are the type you can find with Digital Home Phone Providers, such as

  • Voicemail: Save as many as 100 voice messages so that you'll never miss hearing from someone when you miss a call
  • Voicemail to Email: Receive emails with audio attachments for every voicemail in your mailbox.
  • Call Display: See the phone number for inbound callers. 
  • Call Waiting: Get notified who is calling when you are on the already on the phone, then place the first call on hold to take the second call. 

When GoneVoIP looked at Altima Telecom long-distance rates we found them to be competitive. Consider Canada wide calling is free (not including Yukon & North Western area) and long-distance calling to the USA is CAD$0.020 cents per minute. International long-distance calling to China is CAD$0.0190, including landlines and mobiles!

There is a $25 Activation Fee, which may be waived if prepay for one year. 

With Altima's Home Phone Unlimited Canada-Wide Calling you can talk as often as you want, whenever you want, with anyone, anywhere in Canada.


Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark

I have a problem with my Altima Telecom landlline. When I call a tel. number that requires a further dial for an extention , I get a voice mail saying "INCORRECT ENTRY " . My acct. # with Altima is GE20200817008. THanks

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Canada VoIP Market Trends 2019-2024

The communications continue to evolve,  and as such so does the adoption of VoIP (Voice over IP). It is estimated the market will grow to dominate cloud communications, workforce mobility, and unified telecommunications. By 2025 the VoIP market will hit USD $55 billion with the North American Market getting the lion share of 40%. How did VoIP get to this point? On one side you have the traditional Telecom providers, think Rogers or Bell. With predatory contracts and billing practices that defy
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How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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Online Security: How Secure is Your Provider?

Performing tasks online saves us so much time that we often take this convenience for granted. For instance, instead of visiting a bank, we are paying bills and transferring funds using our mobile devices or a PC. The same goes for making online purchases; within a few taps or clicks, goods are ordered and delivered to our doorsteps. Planning for a trip? Comparing costs and booking flights and accommodations online is easier than ever. All transactions stated above require you
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