Yak Reviews and Plans

Yak
Provider Summary Information
Yak
Yak

Yak

Website: www.yak.ca
Devices: Android, iPhone & SIP Client
Coverage: AB, BC, MB, NB, NFLD, NS, NU, SK, YU, ON & QC
Monthly : $16 CAD

1-855-462-5349

Visit Site


176 1 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing Yak visitors in most cases feel Feeling angry angry!!
Rating
27
Rating
10
Rating
11
Rating
7
Rating
30

All Reviews

February 23, 2021
Review Helpful? 0 Yes No 0
Submitted by: Joanne Libby (Whitby , ON)
Feeling disappointed Disappointed Rating 👎

Kept billing me two years later

I had no problem with the service but trying to get them to stop billing me for two years after was a nightmare!
June 29, 2020
Review Helpful? 0 Yes No 0
Submitted by: ycl (Montreal , QC)
Feeling angry Angry Rating 👎

Bad costmer service

Very bad customer service. Waited online for over an hour just to cancel my service. They bounced me to different departments 4 times, the last person was the rudiest and would always talk over me each time I speak. He even refused to transfer me to a manager and hung up on me.
March 2, 2020
Review Helpful? 0 Yes No 0
Submitted by: Martin (West Vancouver , BC)
Feeling angry Angry Rating 👎

So glad I\'m out

Had Yak home phone & internet for 4 years. Voice quality for first year or so was terrible. Then service became increasingly unreliable, billing erratic. Lost phone service end of 2019. Customer support told me to buy new hardware, but they were hopelessly incompetent, kept promising to escalate, call back. Not one of those promises was kept. Finally sent email & somebody fixed it (after 2 weeks of no service), giving me new p/w. Switched to voip.ms - all good. Spent weeks trying to switch internet, finally succeeded, am very happy to be out. I have to blame management - this level of incompetence and complete disregard for customer service is not accidental. Worst company I have ever dealt with.
Load More Reviews
Setup Fee Long Distance Rates
FREE

Canada: FREE
USA: FREE
Intl. Minutes:

Yak Home Phone is the remanent of the former discount telecom carrier Yak Communications. In 2006 Yak was purchased by Globalive and over the next ten years grown Yak Digital Home Phone and Long Distance services. That was until 2016 when Globalive sold Yak to Distributel Group, which owns other brands such as Acanac, ThinkTel, and Distributel.

About Yak Home Phone Service: Free local calling and ALL 12 features Canadians know and love are available starting at $12 per month. Distributel offers three variants of Yak Home Phone.

  • Yak Basic Digital Home Phone: Local Unlimited Calling at $12 per month
  • Yak Premium Digital Home Phone: All of Basic, w/500 minutes calls to the USA and Canada at $16 per month
  • Yak Deluxe Digital Home Phone: All of Basic, w/1500 minutes calls to the USA and Canada at $22 per month

Plus, customers can keep their current numbers! The ATA rental is $5 extra per month. You can also choose to buy the ATA outright for $60. For another fee, you can purchase toll-free numbers or virtual numbers (extra numbers in other area codes)

GoneVoIP has seen Yak Home Phone take a sharp nose-dive reputation wise. Starting back in 2016. Sometimes this is to be expected immediately after a takeover, Yak is now part of the Distributel Group, generally during the first year. Though considering this has happened a few years ago at this stage is puzzling the trend continues to be so. Remains to be seen what, if anything, Distributel is going to do to rescue Yak's reputation and brand. For now Yak's Home Phone is a far cry of what it used to be. Perhaps long term strategy is to no longer offer the service? 

Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark

How do I sey up a conference call for 3 parties using Yak?


Three-Way Calling allows you to connect a phone call with two different parties; allowing all parties to talk with each other. To make a Three-Way call: 1. Dial the first number 2. When connected, press your phone’s flash or hook ... on 3. Dial the second number 4. When connected, press your phone’s flash or hook ... on All parties will now be able to talk with each other. Hope this helps! The GoneVoIP Team

Rating  0     Rating  0 Report abuse

i just want a phone line, i already have internet

Rating  0     Rating  0 Report abuse

We are moving to Gilford, Ontario and currently have a Bell home number. Do you service Gilford, Ontario and can we take our home number with us?


Hello Benete, Generally, most phone numbers are able to port. You will have to check via Yak's website providing the full address. Now if you are moving from one area code to another you may want to consider getting a home phone with the local area code. Though if you already are in the 905 or 289 area code, the one used in Gilford Ontario - then it makes sense to keep the same. But say you were moving from Waterloo, a 519 area code then is best to switch for a local area code. Otherwise, all calls from and to your new home phone number could be considered long distance. Hope this helps. The GONEVOIP TEAM

Rating  1     Rating  0 Report abuse
Load More Q&A

The 25 Most Popular Providers of 2018

To check our most updated list of popular providers please follow this link. Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe. This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The majority of searches are related to finding
Continue Reading

Rating  9     Rating  5
Report abuse

What is a good internet speed for home in Canada

If you are like the rest of the Canadians you probably have the same Internet connection for at least the past few years. But the demand for internet connection in our daily lives and homes keeps on growing.  The reasons for the growing internet demand are certainly many.  Though to group them easily, we have: More mobile devices connected (phones, tablets, laptops..) IoT Smart things (Smart speakers, Smart Plugs, Smart thermostats..) High-Quality Streaming Content (HD, Ultra HD, and 4K) Audio
Continue Reading

Rating  10     Rating  3
Report abuse

Toronto Area Best Home Phone Deals


Continue Reading

Rating  5     Rating  0
Report abuse

Is High Speed Internet a Human Right in Canada?

Can you imagine your day-to-day life without High-Speed Internet? In many respects, today’s technological advancements represent a digital and information revolution, impacting our civilization as profoundly as the industrial and agricultural revolutions did. Like these previous cultural shifts, we can expect the winds of change to create major advancements and opportunities while leaving old technologies, processes, and ways of life behind. It stands to reason that Canadians will need access to fast, competitively priced High-Speed Internet to reap the benefits of
Continue Reading

Rating  0     Rating  0
Report abuse

Home Phone Comparison – Revised

Welcome to our 2017 edition of the home telephone service comparison between traditional landline and VoIP (Voice Over Internet Protocol) phone service providers. For those who are not familiar with VoIP phone service, in a nutshell, it is a regular telephone service carried out by a VoIP Phone provider via a broadband Internet connection. Although VoIP phone service has been around for years, it is still a growing sector. Meanwhile, traditional landline service is now over 140 years old. Regrettably, landline
Continue Reading

Rating  3     Rating  0
Report abuse

2016 The Year in Review

It is that magical time of the year when one can look back at the year from the rearview mirror. We started 2016 with a netTALK & Iristel dispute that left thousands of Canadian customers stranded. Then later in the year, the CRTC mandated a skinny TV package,  for $25. In theory, sounds nice, in practicality impact of such a policy is unknown and may be able to measure in a couple of years. CCTS reported Telecom complaints were down
Continue Reading

Rating  7     Rating  1
Report abuse

Online Security: How Secure is Your Provider?

Performing tasks online saves us so much time that we often take this convenience for granted. For instance, instead of visiting a bank, we are paying bills and transferring funds using our mobile devices or a PC. The same goes for making online purchases; within a few taps or clicks, goods are ordered and delivered to our doorsteps. Planning for a trip? Comparing costs and booking flights and accommodations online is easier than ever. All transactions stated above require you
Continue Reading

Rating  6     Rating  2
Report abuse

Call you, may be?

Is it possible for one person’s long-distance bill via home phone service to total more than $3,000 in a year? The answer is yes and this is based on a true story. In the early 1990s, a close friend‘s partner decided to work overseas. There were no Skype or messenger apps so my friend consumed a massive amount of long-distance minutes and paid for it dearly. I jokingly nicknamed him “Prince of LD” because long-distance calling back then was so
Continue Reading

Rating  0     Rating  0
Report abuse

Important Checklist when Selecting VoIP Service

Voice over Internet Protocol (VoIP) service has gained popularity in recent years and for good reason. The technology allows for the streamlining of communication avenues while saving businesses and residents money in utilities. If you are on the fence, below are three considerations to contemplate when deciding on residential or business VoIP service. VoIP is more affordable long-term One of the primary reasons to transition to VoIP service is cost savings. VoIP service subscriptions are often lower than traditional home and business phone
Continue Reading

Rating  5     Rating  0
Report abuse

Best Home Phone Canada

VoIP Much Phone Company
Rating
CAD $9.45 / mo.
288 Reviews
netTALK CONNECT ezLINQ
Rating
$7 / mo.
23 Reviews
VoIPLy
Rating
$8.95 / mo.
5 Reviews
CallCentric
Rating
$0 / mo.
10 Reviews
1-VOIP
Rating
$11.21 / mo.
17 Reviews
Talkit
Rating
$4.99 / mo.
67 Reviews
VOIPO
Rating
$7.70 / mo.
6 Reviews
Ooma
Rating
$9.99 / mo.
87 Reviews
Altima Mobile 12G
Rating
$65 / mo.
0 Reviews
Altima Mobile 9G
Rating
$55 / mo.
0 Reviews

Best Internet Canada

Altima Telecom
Rating
$39.99 / mo.
127 Reviews
CIK Telecom Inc
Rating
$69.99 / mo.
314 Reviews
GemsTelecom
Rating
$54.99 / mo.
37 Reviews
HeroNet.ca
Rating
$65 / mo.
137 Reviews
GTA Telecom
Rating
$69.95 / mo.
0 Reviews