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Yak Reviews & Service Offerings

Yak
Maple Leaf Company Info

Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 175

Rating  69%     Rating  31%    

Yak
Yak

Yak

Website:
Devices:
Availability:
www.yak.ca
Android, iPhone & SIP Client
AB, BC, MB, NB, NFLD, NS, NU, SK, YU, ON & QC
1-866-748-1076

Get a Quote Visit Site

Monthly Fee Setup Fee Other Fees Long Distance Rates
$5 FREE
Bring your own Device Optional

Canada: FREE
USA: FREE
Intl. Minutes: DTP

Rather than locking customers into multi-year contracts, Yak offers the best telephone solutions at the lowest prices to win the business of its customers on a daily basis. Founded in 1998 under that very premise, Yak has provided high-quality, contract-free telecommunications services to over 1 million Canadians. 

In 2009, Yak proudly created 120 new jobs in Canada by opening a Customer Support Center in Windsor, Ontario. Its support staff are committed to offering bilingual support wherever you are, whenever you need it.

About Yak Home Phone Service: Free local calling and ALL 12 features Canadians know and love are available for $9.50 per month (the first two months are $4.75, and there’s no contract)! Plus, customers can keep their current number! Yak recognizes the telephone market has a negative reputation, so they offer the first month free or first two months at half-price, allowing you to experience how great their service really is without any strings attached and no contract – ever.

Yak has worked hard to earn the trust of their customers; another way Yak is different is its ATA rental fee. The rental is rent-to-own; so after 12-months the ATA is yours to keep and the fee goes away. You can also choose to buy the ATA outright for $49.95. For a small fee, you can purchase toll-free numbers or virtual numbers (extra numbers in other area codes)

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
 

Reviews Stats

Rating
36
Rating
13
Rating
13
Rating
6
Rating
20

Top Positive


36 persons found the following review useful
Submitted on: January 9, 2016
Submitted by: Leah Small(Burlington, ON)
Overall Rating: Rating
Would Recommend? YES

BEST Home Phone we've ever had

I live with my husband and we've been Home Phone free for almost a decade.Two months ago we heard about Yak Home Phone from a friend and decided that for less than $10 a month, it could be a smart addition to our home - something for the kids to use, a way to save on long distance (1.9 cents a minute to our family in Florida) and a back-up in case of emergency.

This is by far the best Home Phone we've ever had. The quality of our calls are better than any traditional Home Phone service we had with Bell and Rogers. The price is insanely low. All of the features and long distance minutes we need are already included.

I don't usually write reviews, but wanted to say the people at yak have made me a believer in telecom again. Nice people, great products, great pricing. Thank you yak!

Reply from: The Yak Team On: January 11, 2016
Hi Leah,

We're excited to have a place in your home! If there's anything else we can do to make your experience even better, feel free to contact us at marketing@yak.ca!

Sincerely,
The Yak Team


Do you find this review useful?

36 Yes No 1 Report abuse


Top Critical


37 persons found the following review useful
Submitted on: January 15, 2016
Submitted by: Lucien J Bourque (Gatineau, QU)
Overall Rating: Rating
Would Recommend? NO

Unable to get Yak to close account

I had the intention of going to the Yak home phone service in early October of 2015. Somewhere along the line, a problem arose with Bell Canada as we were switching at about the same time to Bell for TV and internet service. My phone service with Yak was cancelled as we got connected with Bell for phone service as well as TV and internet. Meantime, unable to get Yak to discontinue service, let alone, stop charging me the monthly phone rate. This has been going on since October 2015 and my messages aren't being answered. How would you feel?

Reply from: The Yak Team On: January 15, 2016
Hi Lucien,

Thanks for the note. Canadian law requires account verification and verbal authorization to alter the status of an account (so we know you're you). The Support Team has been unsuccessful reaching you, and hasn't heard from you since providing this request via voicemail and e-mail in October.

We will reach out to you again by phone today :)

Sincerely,
The Yak Team


Do you find this review useful?

37 Yes No 7 Report abuse


All Reviews

19 persons found the following review useful
January 14, 2017
Submitted by: Joe (Kleinburg, ON)
Feeling: Feeling disappointed Disappointed
Overall Rating: Rating
Would Recommend? NO

Unstable

The price is right, the features are great and when it works it sounds great no problem. However, you better have a rock solid internet connection that never disconnects because when it disconnects (even momentarily) or if you need to reset your modem for whatever reason, your phone stops working until you call YAK so that they can set up a different profile for you. For example, if my internet disconnects for a few minutes every now and then (like all modems do) all my Wi-Fi enabled products will lose signal but eventually they connect again on their own once the Wi-Fi is back up...not my YAK home phone! I have to call them to do something on their end to get a dial tone again. I have spoken at length with the yak customer service team trying to understand why this is the case and the answer is that's just the way it is. This is not practical or sensible because if I'm at work and my phone goes down at home how do I know that it's down? In the meantime I am missing important calls all day. What if I am away on vacation for a week....am I expected to miss a weeks worth of calls until I return and call YAK to update the profile? I left Rogers after many years because I wanted a more sensibly priced home phone, and I took the leap and went with yak. However, I've made more service calls to yak in 2 months then I did with Rogers in 6 years. This is very discouraging because it reinforces that we really do have a duopoly here with Rogers and Bell.
Do you find this review useful? 19 Yes No 0 Report abuse
7 persons found the following review useful
January 6, 2017
Submitted by: Jennifer Bailey (Toronto, ON)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

Terrible Customer Service

Signed up back in September, they sent me the modem in December but couldn't port the number. They charged for every month for a service that did not exist. There was no number and the modem was never connected. They refused to cancel my service and the customer service was very rude and was laughing at me, eventually asking me to hangup. I contacted my credit card company to get my money back and have now requested in writing to cancel my service. I will be signing up with Fido home phone service.

Reply from: The Yak Team
January 9, 2017
Hi Jennifer,

Can you provide your account number to us (by e-mailing marketing@yak.ca)? We'll look into this and see what can be done to resolve.

Sincerely,
The Yak Team
Do you find this review useful? 7 Yes No 0 Report abuse
5 persons found the following review useful
December 3, 2016
Submitted by: Nathanael (Kitchener, ON)
Feeling: Feeling disappointed Disappointed
Overall Rating: Rating
Would Recommend? NO

Good phone service – features recently removed

After a couple of weeks of research into various VoIP providers, I settled on Yak as the most suitable solution for me. While there are lower cost solutions, for me it struck the balance between cost/features/support. The sign-up process went smoothly enough including having my existing phone number ported from Bell. So far the phone service has been good and the support has been mostly helpful.

Here's where my disappointment and frustration come in. When I was doing my research earlier in November 2016 I was comparing cost/features/reviews of various providers. After I had finally signed up for Yak, the criteria that I thought I based my decision on had significantly changed!

The first change I realized after I had signed up was that there were no longer 200 LD minutes included with the basic plan (as was stated earlier in the month while researching – view a Google cached version of this page: https://www.yak.ca/digital-home-phone). That turned out to not be a deal breaker, because I don't do much long distance and will just have to pay Yak's standard rates.

Then I learned that the Yak account Web interface on Yak.ca is inaccessible to me as a new customer (‘old’ customers use 6 digit account #, new customers use 7). That means no access to features that I was counting on and that I based my decision on. For example, I was planning to receive email notifications for new voicemail messages - as a backup in case of an extended power outage or if I'm away. Also, I had planned on using my Yak VoiP account from a PC using X-Lite, as was highlighted on Yak's site.

So why couldn't I access these features and why had so many things changed within a week or two? I learned that because Distributel acquired Yak recently that new customers were essentially not getting the Yak features that were standard as recently as the beginning of November (while having to pay the same price still). Even if I had realized Yak had changed hands, I couldn't have predicted that multiple features would be stripped!

My disappointment and frustration come from the fact that I had expectations of what features the service included and the reality was something very different. I only wish that this had been communicated better by Distributel/Yak so that I could have made an informed decision. Instead I had to learn this from a series of calls to customer service and technical support - which of course were not really able to help me because they could no longer give me these features that I had thought I was getting. Again, I'm not displeased with the core service, but my decision would have been definitely influenced by this reality. I am feeling some buyer's remorse. At this point I am unsure whether I will keep the service long term.

Reply from: The Yak Team
December 8, 2016
Hi Nathanael,

We are happy to share new features as they become available.

Sincerely,
The Yak Team

Reply from: Nathanael
December 7, 2016
Hello Yak Team,

Thank you for taking the time to respond to my message.

I wouldn’t say that I’m enjoying Yak Home Phone overall, primarily because of the points I outlined above. I was just aiming to provide a balanced assessment of my experiences with Yak. I am genuinely interested in knowing what specific ways Yak is planning to increase the value of the Home Phone service to your customers? Are there any features that are planned to be added or cost savings in the near future? Knowing this could go a long way to reassuring customers like me to continue using Yak services despite the initial disappointment.

Thank you for any input you can give.

Reply from: The Yak Team
December 5, 2016
Hi Nathanael,

We are glad to hear you are enjoying Yak Home Phone overall. We have made some changes, and are working to make the product one that adds increasing value to your household.

Sincerely,
The Yak Team
Do you find this review useful? 5 Yes No 0 Report abuse
2 persons found the following review useful
November 15, 2016
Submitted by: Michèle Garceau (Port Moody, BR)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

Phone cuts.. Sometimes no phone at all!

My Home Phone keeps cutting. Every time I have a phone call for more than 5-10 minutes, I lose the phone service for 1-2 minutes. I opened a ticket... I was told that it was normal, that the provider is updating the line. Then they asked me to check the lights on the ATA which are invariably the same. Internet cuts too. Sometimes the phone does not ring at all when people call. The features on the web site do not all work correctly - I've had a problem with deactivating one (forward). When I called I was told it was fixed but it was not. I figured out how to fix it after trying many things on the features (if there is no number in the text field, you can't deactivate the feature, so you have to put in a number, deactivate, remove the number. if you do both at the same time, it saves no phone and the forward stays on so people call but the phone does not ring). The CSRs are very nice when I call (which earns them a 2) but the problems are never fixed. Last time I tried telling a tech that the service was the worst I have ever had (in a very calm voice, very polite), and he hung up on me. I would not recommend going to Yak to anybody (or Shaw). Only reason I'm still with them is I don't want to go to the only other option and having my bandwith cut at night when there are more users. I work from home and this is extremely frustrating and completely unacceptable. And it costs 95$ per month!! I might change anyway - less bandwith when more users might work better than no service at all!

Reply from: The Yak Team
November 16, 2016
Hi Michele,

Please send us your account number and the best way/time to contact you (via marketing@yak.ca) and we'll have a senior member of the team look into this issue with you.

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
4 persons found the following review useful
November 5, 2016
Submitted by: Dave (Toronto, ON)
Feeling: Feeling disappointed Disappointed
Overall Rating: Rating
Would Recommend? NO

i call support more that i call my wife

On the + side Yak is $10. ( however they hit you with another $40 for a box.. so it isnt really $10).
Set up is mucky. YOu have to call and set it up and this will take you about 40-60 mins.

the system dies a lot. At least 1X a week. You cant reset it yourself. you have to call Yak.
NOTE TO ROGERS CUSTOMERS: According to YAK, rogers does some sort of 'update' that shuts off your Yak phone. Yes, you read that correct. So you have to call to reset your phone.

HOLD TIMES: Saturdays it is at least 20 minute hold time. Good luck.

Overall i had really hopes for Yak. but Im going to cancel and give up. May try Vonage for a year.

Reply from: The Yak Team
November 8, 2016
Hi Dave,

We're sorry to hear you've been having a tough go since joining Yak. Your case isn't the average case, and we'd like to continue resolving this issue for you.

Please e-mail marketing@yak.ca with your name and account number.

Sincerely,
The Yak Team
Do you find this review useful? 4 Yes No 0 Report abuse
2 persons found the following review useful
October 29, 2016
Submitted by: Bill Roberts (Upper Tantallon, NO)
Overall Rating: Rating
Would Recommend? NO

Spotty Restricted Service

Frequent occurrences of no dial tone with incoming calls going direct to voice mail.
Service does not complete calls to 311 (City Services), 511 (Highway conditions), 811 (Medical Information), 310-3776 (My furnace oil provider). No solution or fix offered.

Reply from: The Yak Team
October 31, 2016
Hi Bill,

Please e-mail us your account number (send to marketing@yak.ca). We'll ensure your issue is reviewed and a full update provided.

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
August 6, 2016
Submitted by: Lise Guilbault (Longueuil, QU)
Overall Rating: Rating
Would Recommend? NO

Best land phone solution I've seen

solution with added service of drop-off message to email. Love it !

Reply from: The Yak Team
August 8, 2016
Hi Lise,

We're thrilled to hear you're enjoying Yak Home Phone. If there's anything we can do to make the service even better, please let us know by e-mail (marketing@yak.ca).

Sincerely,
The Yak Team
Do you find this review useful? 0 Yes No 0 Report abuse
1 person found the following review useful
July 16, 2016
Submitted by: Bill Roberts (Upper Tantallon, NO)
Overall Rating: Rating
Would Recommend? YES

Limited Access, Unreliable Service

My Halifax Yak phone is unable to access 311 (Halifax Regional Municipality) , 511 (Nova Scotia Highway Reports), 811 (Medical Help Line) and 310-3776 (Pioneer Fuels) all of which were accessible with my previous land line. For some reason Yak prepends a 1 in front of each of these codes. Several E mails, but no response from Yak. Would appreciate an explanation or better yet, a fix!
Occasionally incoming calls go direct to voice mail without ringing the phone and outgoing calls result in no ring no answer conditions.
Service is not up to land line criteria.

Reply from: dave
November 5, 2016
I have the same issue... and we are in Toronto.
You would think in a market of 2 million people they would put some more effort into solving these issues.
yak is barely worth $10 a month. But costs you time to fix.
Good luck

Reply from: The Yak Team
July 18, 2016
Hi Bill,

We should be able to resolve these items for you. Please give our team a call to troubleshoot at a time convenient for you - 1-877-925-4925.

Sincerely,
The Yak Team
Do you find this review useful? 1 Yes No 1 Report abuse
2 persons found the following review useful
July 14, 2016
Submitted by: Sara Jordan (St. Catharines, ON)
Overall Rating: Rating
Would Recommend? NO

Awful

I called YAK yesterday to complain about my phone number (I have two......... one YAK and one BELL). The YAK one wasn't working. The tech support guy asked me for another number where he could call me to make sure everything was working. I gave him the BELL number. Before you know it, I got an email saying "Thank you for switching xxx-x ... to YAK" It's going to take me another couple of hours on the phone to undo this before it's a horror story. As soon as I saw the notification I contacted YAK within 60 seconds (and around 10 minutes of being on hold). They said that the technician had gone home and I'd have to wait a day. I do NOT believe that tech support is based in Windsor. If it were, the tech support guys would have a better command of the English language. It sounds more like Pakistan to me. It wouldn't matter, if they didn't make mistakes.

Reply from: The Yak Team
July 14, 2016
Hi Sara,

Sounds like there was a misunderstanding about the product resolution you called in for. We're happy to reverse this for you, and will do so in the time frame promised.

Our entire Support Team - including Tech - is based entirely in Canada :)

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 1 Report abuse
1 person found the following review useful
July 8, 2016
Submitted by: Rachel (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Voip Quality

Very pleased with Yak services.

Reply from: The Yak Team
July 11, 2016
Hi Rachel,

Thanks for the seal of approval! If there's anything we can do to make our services even better for you, please let us know!

Sincerely,
The Yak Team
Do you find this review useful? 1 Yes No 0 Report abuse
1 person found the following review useful
July 8, 2016
Submitted by: Trevor (Kamloops, BR)
Overall Rating: Rating
Would Recommend? YES

Wish I had found Yak Sooner

Clear line, excellent features, responsive staff and lowest cost: WHAT COULD BE BETTER?

Reply from: The Yak Team
July 11, 2016
Thanks for the kind words, Trevor. We're proud to have a spot in your home!

Sincerely,
The Yak Team
Do you find this review useful? 1 Yes No 0 Report abuse
2 persons found the following review useful
July 4, 2016
Submitted by: Sherry (Sydney Mines, NO)
Overall Rating: Rating
Would Recommend? YES

Convenience and Budget Friendly Prices keys to YAK sucess

As a 40 something individual, the thought of switching to a VOIP home phone was a little daunting, especially after starting to conduct a little research. There seemed to be endless options to choose from with confusing information on their services...except with YAK. There service is very straightforward and very economically priced. The setup is easy and the option to add an additional line or switch your existing phone number is very quick and painless. The customer service staff is always helpful and you can have a phone number for any location you wish, regardless of where you live. I love the convenience of taking my phone with me where my laptop goes without having to sign a contract or endure costly cell phone charges. This service not only eliminated the need for a cell phone but also reduced my home phone bill tremendously. I would recommend YAK above other VOIP providers simply because of their straight forward pricing and their quick and easy set up.

Reply from: The Yak Team
July 5, 2016
Hi Sherry,

Your review sums up everything we are working hard to achieve at Yak: high quality, low cost, flexible service to make Canadian Telecom a better place. Thank you for the gleaming review :)

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 1 Report abuse
2 persons found the following review useful
June 27, 2016
Submitted by: Rachael (Orangeville, ON)
Overall Rating: Rating
Would Recommend? YES

Saving with bundle

I have a bundled package with Yak for home phone and cable internet. I switched with them because the prices were lower and with their bundled package the price of home phone is less than $10 a month which is great since I was unsure of keeping the home phone in the first place but for that price, why not? Internet service is also really good.

Reply from: The Yak Team
June 27, 2016
Hi Rachael,

We're thrilled to hear you're enjoying your Yak Bundle!

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
2 persons found the following review useful
June 23, 2016
Submitted by: Manon L. (St-Jerome, QU)
Overall Rating: Rating
Would Recommend? NO

pourri!!!!!!! Yak=Yark!!!

Ligne qui ne fonctionne pas bien, services techniques qui ne résout pas les problèmes, attente ultra longue pour parler à la facturation, 3 mois de ... pour un remboursement et qui n'est toujours pas émis encore à ce jour, service pourri pourri pourri, et on nous dit tout le temps qu'on ne peut rien faire. YAK=YARK!!! pourri pourri pourri sur toute la ligne!

Reply from: The Yak Team
June 23, 2016
Bonjour Manon,

Nous sommes désolés d'apprendre que vous aviez un problème. Si vous souhaitez que nous l'escalade pour des tests supplémentaires, s'il vous plaît fournir votre numéro de compte pour nous à marketing@yak.ca.

Cordialement,
Yak
Do you find this review useful? 2 Yes No 0 Report abuse
1 person found the following review useful
June 17, 2016
Submitted by: eilene gerofsky (london, ON)
Overall Rating: Rating
Would Recommend? YES

almost perfect...

For the most part, I appreciate the savings that we experience using Yak. A few problems occur, but not too often. As a senior I appreciate the savings a lot and can put up with the occasional scratchy sounds pr not connecting..it is a big savings and I really find the agents are kind people. wonderful helpful and patient.

Reply from: The Yak Team
June 20, 2016
Hi Eilene,

We're honoured to have a place in your home. If you'd like any assistance, please e-mail us at marketing@yak.ca.

Sincerely,
The Yak Team
Do you find this review useful? 1 Yes No 0 Report abuse
1 person found the following review useful
June 10, 2016
Submitted by: william Lucas (Hamilton, ON)
Overall Rating: Rating
Would Recommend? YES

Yak best provider

Before I signed up with yak I was paying over $80.00 per month for my telephone service.
Now I only pay $10.00 WOW

Reply from: The Yak Team
June 13, 2016
Hi William,

Keeping your household and wallet happy is our top priority! Thanks for the thumbs up!

Sincerely,
The Yak Team
Do you find this review useful? 1 Yes No 0 Report abuse
2 persons found the following review useful
June 8, 2016
Submitted by: David (Wolfville, NO)
Overall Rating: Rating
Would Recommend? NO

Good company, but quality lacking

Setting up home phone service with Yak was relatively easy, and their customer service has always been good. However, I was ultimately unhappy with the quality of their VoIP service.
We had the service for less than 2 months, and on several occasions the other end of the call would go silent for a short period and then return. There was also a distracting echo during many calls. I inquired about these issues with tech support, but if they made any changes it did not fix the problems.
In addition, Yak's VoIP service did not work with our phone's voicemail message waiting indicator, meaning that we had to rely on email to know when we had a phone message. I was told that nothing could be done about this.
We switched to VoIP Much, and the call quality is much better, plus the voicemail indicator works as it should.

Reply from: Henry
October 28, 2016
Hello Yak Team,
Will my Panasonic and Uniden wireless phone systems both work on Yak? Also, will my voice mail messages be picked up? The reviewer above had issues.

Reply from: The Yak Team
June 8, 2016
Hi David,

We're sorry to hear the experience was not what you had hoped for. Sometimes co-existing technology can play a role in said issue, a technology hiccup is different for each provider.

If you choose to rejoin Yak, please e-mail marketing@yak.ca and we'll facilitate resolution.

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
June 3, 2016
Submitted by: Eilene Gerofsky (London,, ON)
Overall Rating: Rating
Would Recommend? YES

Depending on your provider, Yak is the best and is a wonderful price!

When in Florida, I use comcast and have no problem getting or making calls. It is sometimes a bit scratchy, by not often.
In Canada Rogers can be a bit of a problem with the router used. Cisco is good!
The savings is wonderful. thanks Yak

Reply from: The Yak Team
June 6, 2016
Hi Eilene,

Our pleasure! The Yak Home Phone adapter can be taken worldwide with you, if you decide you'd like to use our service in Florida or elsewhere :)

Sincerely,
The Yak Team
Do you find this review useful? 0 Yes No 0 Report abuse
2 persons found the following review useful
May 30, 2016
Submitted by: Kieran Spencer (Trois-Rivieres, QU)
Overall Rating: Rating
Would Recommend? YES

Good price, good service

I'm now on month two of home phone service, and I'm very happy! Setting up wasn't too complicated, but I couldn't get it just right. I placed a call to customer service, and while the wait time to talk to a customer service agent was long, the person I (finally) spoke with was courteous, efficient, and knowledgeable. She was able to pinpoint the source of my issue and resolve it quickly and politely.

The quality doesn't seem any different than it did with our previous cable-provider based line (and it's better than the VoIP software that my company has switched all remote employees to).

And did I mention the price? My wallet is definitely thanking me for making the switch.

Reply from: The Yak Team
May 30, 2016
Hi Kieran,

We're happy to hear you're enjoying Yak Home Phone service! That crystal-clear quality is Yak Clear Voice technology at work. Please let us know if there's anything we can do to make your experience even better (by e-mailing marketing@yak.ca).

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
4 persons found the following review useful
April 29, 2016
Submitted by: Tony (Laval, QU)
Overall Rating: Rating
Would Recommend? YES

YAK Home Phone VOIP

Been with Yak for over 1 year now and decided to switch due to Bell's high prices. Saving over $30/mo with yak plus I get 200 free long distance minutes to the USA which I use. Only drawback is that the line is not 100% crystal clear, I could blame that to the VOIP technology or my brand new Vtech phones but not an issue as the sound quality is very good nonetheless. The added features are great however no 3-way/conference calling; not a big issue as I can use my cell for that feature. Overall, I'm glad I switched, saving tons of money.

Reply from: The Yak Team
April 29, 2016
Hi Tony,

We're glad to hear that. If you'd like to give us a call, we can try isolating what is keeping you from being fully crystal clear. Our all-star support team can be reached at 1-877-925-4925.

Sincerely,
The Yak Team
Do you find this review useful? 4 Yes No 0 Report abuse
3 persons found the following review useful
April 13, 2016
Submitted by: Joseph Thomas (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Intermittent service

My home phone worked the way it should for a while. Then one day, I could hear people speak but I was not heard by them. I called yak multiple times and was told that the fault was at my end. Each time I called yak support I had to navigate their Voice Response System and sometimes was on hold for 30 minutes. For no reason, my phone started working again. Without my doing anything. After a few days, it stopped working. Which is the way it is at present.

Reply from: The Yak Team
April 13, 2016
Hi Joseph,

Please send an e-mail to marketing@yak.ca, and we'll ensure a speedy and permanent resolution for you.

Sincerely,
The Yak Team
Do you find this review useful? 3 Yes No 0 Report abuse
2 persons found the following review useful
April 12, 2016
Submitted by: Martin (West Vancouver, BR)
Overall Rating: Rating
Would Recommend? YES

It all works

Ordered ATA, installed no problem with temporary new number, tested a month, then ported my phone - all relatively smoothly (and I'm no tech wiz). I like voice mails being emailed to me as a wav file. While in UK recently, I used tablet (Zoiper app) to make calls - with international rates at $0.19, who's counting? And of course local calls (i.e. to Canada) are free. Very pleased.

Reply from: The Yak Team
April 12, 2016
Hi Martin,

We're jazzed to hear Yak Home Phone (from install to testing to regular use) has exceeded your expectations!

Pro-tip: you can take your Yak Home Phone Adapter with you worldwide, connect it to the Internet, and enjoy calls to and from local friends back home as local calls! Talk about serious savings!!

If there's anything we can do to make your experience even better, please let us know by e-mailing marketing@yak.ca.

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
5 persons found the following review useful
April 11, 2016
Submitted by: Greg W (Delta, BR)
Overall Rating: Rating
Would Recommend? YES

Digital hone phone

I had called four times to ask questions prior to ordering. Sales/tech reps were prompt in picking up the call; thorough in explications; patient with me; and above all, courteous. once we get to the cottage and set it up, and it works. I'll be sure to let neighbours know about Yak.

Reply from: The Yak Team
April 11, 2016
Hi Greg,

Thanks for the feedback. We're happy to have a place in your home away from home :)

Sincerely,
The Yak Team
Do you find this review useful? 5 Yes No 0 Report abuse
4 persons found the following review useful
April 11, 2016
Submitted by: Ryan Brownscombe (Peterborough, ON)
Overall Rating: Rating
Would Recommend? YES

Best phone service ever!!

I have used voip phone service for many years ... tried all the big names aka Vonage, impact connect, ITP, teksavvy, ooma, magic jack, and nettalk! Nothing compares to YAK!! The sound quality is excellent!!! People say it sounds like a real landline phone they cant tell the difference ! Unlike all the others ibe tred! .. also my calls don't cut off after a certain time of being on the phone and that used to be a huge problem as normally I talk for hours !!!! Had 1 issue with yak for setup but called and was resolved quickly very nice and quick customer service!! I'm never leaving yak!!!

Reply from: The Yak Team
April 12, 2016
Hi Ryan,

Wonderful to hear you've found a permanent home with Yak! If there's anything we can do to make your experience even better, please send us an e-mail and let us know - marketing@yak.ca.

Sincerely,
The Yak Team
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9 persons found the following review useful
March 14, 2016
Submitted by: melany beatty (beaumont, AL)
Overall Rating: Rating
Would Recommend? NO

Worst Customer Service

Do not use them, worst customer service ever. Took my time and my money with no working service!!!

Reply from: The Yak Team
March 21, 2016
Hi Melany,

We're able to escalate your issue to a senior member of the team for review and resolution. If interested, please e-mail account number and issue details to marketing@yak.ca.

Sincerely,
The Yak Team
Do you find this review useful? 9 Yes No 1 Report abuse
7 persons found the following review useful
March 8, 2016
Submitted by: John Strabac (Hamilton, ON)
Overall Rating: Rating
Would Recommend? NO

'Yak = Yuk'

Be aware!!! In my opinion, 'Yak' is one of the worst 'internet' and 'phone' service providers in existence. In early February of this year (2016), I subscribed to both of the above services. What a mistake!!! After 3 days of 'nothing but problems'...(intermittent 'on' and 'off' access to the internet and phone... and, unprofessional and un-knowledgeable support staff), I cancelled my subscription! "You only get... what you pay for"!!!

Reply from: The Yak Team
March 8, 2016
Hi John,

We're sorry to hear you encountered issues. Best of luck with your new provider.

Sincerely,
The Yak Team
Do you find this review useful? 7 Yes No 1 Report abuse
7 persons found the following review useful
February 19, 2016
Submitted by: mdg8642 (Saskatoon, SA)
Overall Rating: Rating
Would Recommend? YES

Yak Home Phone excellent service

Have had Yak home phone service for couple weeks now - overall very pleased with Yak. I was impressed with the technical support - very knowledgeable and helpful. Installing the Yak ATA was fairly straight forward - good instructions were provided with the equipment plus yak telephone support staff helped with setup. My two top reasons for excellent rating would be #1 - price including long distance and #2 - yak support staff. We can get the voice messages on the computer and also on the answering machine.

One add'nl note - yak phone (voip) didn't work with my home alarm system which was off contract but alarm started beeping when i changed phone lines to yak - I did some simple reprogramming which stopped the beeping and we continue to use the alarm locally (not centrally) monitored.
Thanks to yak for offering such a great service for home phones.

Reply from: The Yak Team
February 19, 2016
We're over-the-moon happy to hear you're enjoying your service, mdg. If there's anything we can do to make your experience even better, please let us know by e-mailing marketing@yak.ca.

Sincerely,
The Yak Team
Do you find this review useful? 7 Yes No 0 Report abuse
5 persons found the following review useful
February 14, 2016
Submitted by: Fred McGregor (Tilbury, ON)
Overall Rating: Rating
Would Recommend? YES

Beware

I had gotten yak phone a few weeks ago and could only get it to work if it was hooked up BEFORE my router. The connection running through the ATA as a router is the worst. It dropsyour signal, lags, and gives you slow speeds. EEvery time I hooked the ATA up after may router it wouldn't recognize the phone hooked up to it and I would have no service. After multiple phone calls to yak they offered no solution. I eventually had to go out and purchasea 1200AC gigabit router and it finally worked. Rhe router I was running was a dlink N router. I teied open porting it, turning on the DMZ option, and all the 500 times they had me reset everything ( which was all their technicians had to offer) all to no prevail. If you are going to get yak, just make sure you have a good router. If you cant get a good router go with nettalk, they are decently reliable.

Reply from: Joe
January 14, 2017
I have the same issue. If my wifi signal drops momentarily I lose a dial tone and it does not reconnect on its own until I call YAK to update my profile...whatever that means. All other wifi products in my home will reconnect on their own. This renders the service essentially useless....A shame because the features and price are great.

Reply from: The Yak Team
February 16, 2016
Hi Fred,

It sounds like your D-Link router was incompatible with our ATA. Glad to hear our service works well with your new router! Happy yakking!

Sincerely,
The Yak Team
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5 persons found the following review useful
February 13, 2016
Submitted by: Ron (North York, ON)
Overall Rating: Rating
Would Recommend? YES

Thrilled

Loving this company. Competitors take note – this is how you provide exceptional service at an exceptional price!

Reply from: The Yak Team
February 16, 2016
Hi Ron,

We're thrilled to hear you're thrilled! If there's anything we can do to make your experience even better, please let us know by e-mailing marketing@yak.ca.

Sincerely,
The Yak Team
Do you find this review useful? 5 Yes No 1 Report abuse
14 persons found the following review useful
January 31, 2016
Submitted by: B. (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Unbelievable

When I signed up their rep told me the amount would be added to my regular telephone bill and I would be getting a bill from them, so I was never looking for one. I assumed I was paying the charges when I paid my regular phone bill.

Then they came after me for $15.00. They had creditors after me and even though I paid the bill as soon as I found out. They locked me out of all long distance. They claimed they never received the payment. But after my bank did an investigation it turned out they had the money but because they gave me a wrong account # it was rejected by them. But still they didn't return the money and my bank had to contact them several times. It took 6 weeks before they finally returned the money.

They were unapologetic. Stay away from these guys. They have no respect for their customers.

Reply from: Bruce Martin
February 14, 2016
I am a linux user and retired technician. SMS and VOIP are of interest, but like all online products and services I find it excessively inconvenient to verify first all their meand of accepting payment. Currently many large cometitors in the "electronic wallet wards" are losing my interest before they start just because of this information not being adequate, up-front and flexible.

Q: Do you accept Interac online for payments of all services you offer?

Reply from: The Yak Team
February 1, 2016
Hi B.,

Due to the sensitive nature of your case, we're unable to provide a public reply which outlines the merit of our investigation.

Sincerely,
The Yak Team
Do you find this review useful? 14 Yes No 3 Report abuse
8 persons found the following review useful
January 30, 2016
Submitted by: Dale Mah (Maple Ridge, BR)
Overall Rating: Rating
Would Recommend? YES

ATA works but App is useless

Signed up to cut some wires as I thought I could get away with just using the app. WRONG. The app lacks the ability to answer calls when the iPhone screen lock is on so it's essentially useless. Had to get the ATA box which works just fine. The limitations of the app is not detailed on the website and IMO, false advertising. This is confirmed with their tech support and after I complained, the app is no longer available. If you don't want the app, and just a replacement for land line, it's good for the price though.

Reply from: The Yak Team
February 1, 2016
Hi Dale,

Thanks for the feedback. We're in the process of removing the Home Phone Extension App from our list of services. Our Callback App is still available (if you're looking for inexpensive local or Long Distance calling.

Sincerely,
The Yak Team
Do you find this review useful? 8 Yes No 1 Report abuse
9 persons found the following review useful
January 28, 2016
Submitted by: Florin Pera (Ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

poor customer service

- poor technical customer service;
- difficult to resolve billing issues (like Bell);
and very hard to discuss with supervisors in order to solve a ticket claim.

Reply from: The Yak Team
January 28, 2016
Hi Florin,

Thanks for letting us know about your issue. If you provide your account number and contact info to us at marketing@yak.ca, we'd be happy to ensure a resolution for you before the weekend :)

Sincerely,
The Yak Team
Do you find this review useful? 9 Yes No 1 Report abuse
37 persons found the following review useful
January 15, 2016
Submitted by: Lucien J Bourque (Gatineau, QU)
Overall Rating: Rating
Would Recommend? NO

Unable to get Yak to close account

I had the intention of going to the Yak home phone service in early October of 2015. Somewhere along the line, a problem arose with Bell Canada as we were switching at about the same time to Bell for TV and internet service. My phone service with Yak was cancelled as we got connected with Bell for phone service as well as TV and internet. Meantime, unable to get Yak to discontinue service, let alone, stop charging me the monthly phone rate. This has been going on since October 2015 and my messages aren't being answered. How would you feel?

Reply from: The Yak Team
January 15, 2016
Hi Lucien,

Thanks for the note. Canadian law requires account verification and verbal authorization to alter the status of an account (so we know you're you). The Support Team has been unsuccessful reaching you, and hasn't heard from you since providing this request via voicemail and e-mail in October.

We will reach out to you again by phone today :)

Sincerely,
The Yak Team
Do you find this review useful? 37 Yes No 7 Report abuse
36 persons found the following review useful
January 9, 2016
Submitted by: Leah Small (Burlington, ON)
Overall Rating: Rating
Would Recommend? YES

BEST Home Phone we've ever had

I live with my husband and we've been Home Phone free for almost a decade.Two months ago we heard about Yak Home Phone from a friend and decided that for less than $10 a month, it could be a smart addition to our home - something for the kids to use, a way to save on long distance (1.9 cents a minute to our family in Florida) and a back-up in case of emergency.

This is by far the best Home Phone we've ever had. The quality of our calls are better than any traditional Home Phone service we had with Bell and Rogers. The price is insanely low. All of the features and long distance minutes we need are already included.

I don't usually write reviews, but wanted to say the people at yak have made me a believer in telecom again. Nice people, great products, great pricing. Thank you yak!

Reply from: The Yak Team
January 11, 2016
Hi Leah,

We're excited to have a place in your home! If there's anything else we can do to make your experience even better, feel free to contact us at marketing@yak.ca!

Sincerely,
The Yak Team
Do you find this review useful? 36 Yes No 1 Report abuse
12 persons found the following review useful
January 5, 2016
Submitted by: Yalda Vafadar (Montreal, QU)
Overall Rating: Rating
Would Recommend? NO

Promotions

Yak gets back one month of the promotion when a customer cancels the home phone service and this is not fair at all!!!

Reply from: The Yak Team
January 5, 2016
Hi Yalda,

We're happy to clarify. The final charge you see on your invoice reflects the last two weeks you were with us (half-month in December).

The introductory promotion you mention was for your first two months (applied and received over a year ago). No part of your promotion was lost.

Sincerely,
The Yak Team
Do you find this review useful? 12 Yes No 1 Report abuse
9 persons found the following review useful
December 26, 2015
Submitted by: Dan (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

GOOD IF YOU INTERNET ROUTER DOESNT TURN OFF BY ACCIDENT

We purchased yak home phone service and its been working great. All until the power goes off for a few seconds and the phone service stops working. The phone line light is not lighting up

Reply from: The Gonevoip Team
December 26, 2015
Seasons Greetings & Thank you for your review!

If we may perhaps this article will help you plan around unexpected power outages: https://www.gonevoip.ca/power-backup-in-a-voip-setup/

Best Regards & Happy Holidays!

The Gonevoip Team
Do you find this review useful? 9 Yes No 0 Report abuse
9 persons found the following review useful
December 22, 2015
Submitted by: Iris Herrera (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Good Internet. Terrible Home Phone

The Internet service works very well until now but the Home phone has never worked well since I subscribed the service early in September .
The quality of the voice is terrible.
I am using a VTech digital phone and tried to use it with and without the handset and the trouble is the same: I can hardly understand what other people are saying and they do not hear what I say.
I have done what Yak CSRs say: unplug the ATA for 2 minutes and plug again, reset it, etc. Nothing improves. I had to buy a cell phone again in order to get important messages.

Reply from: The Yak Team
December 23, 2015
Hi Iris,

We're glad to hear you're enjoying Yak Internet service! With respect to Home Phone service, our records show troubleshooting assistance many months ago, with an offer to reach out to us for additional assistance if needed. We haven't heard from you since. Can you please give our Support Team a dial when convenient (1-877-925-4925). We'd love to resolve any lingering issue you have, and run a test to determine whether your VTech hardware is the culprit.

Sincerely,
The Yak Team
Do you find this review useful? 9 Yes No 0 Report abuse
9 persons found the following review useful
December 21, 2015
Submitted by: Kevin (Peterborough, ON)
Overall Rating: Rating
Would Recommend? YES

Works Great

I switched to Yak home phone about a year ago. After a couple bumps in the setup, we have had no problems at all with the phone. The service was fine when we were setting it up. Our old provider wanted $28 a month for basic phone service with no features. We now pay $10 a month and get more features than we had with our $50 a month plan with the previous company. I've recommended Yak to many friends.

Reply from: The Yak Team
December 21, 2015
Hi Kevin,

Thanks for the review and feedback on set-up. Our goal is to make it even easier to get started (please send any particulars to marketing@yak.ca and we'll let you know the change driven by your feedback). We're thrilled to hear Yak Home Phone is exceeding your expectations, and appreciate the referrals. Happy holidays, Kevin!

Sincerely,
The Yak Team
Do you find this review useful? 9 Yes No 0 Report abuse
11 persons found the following review useful
November 20, 2015
Submitted by: richard (Vancouver, BR)
Overall Rating: Rating
Would Recommend? NO

Customer Service - Not at all.

Just received the Yak material in the mail. Set it up as per the instructions and turned on.

Everything stopped working, internet, TV and phone.

Called the technical support and explained the situation.

He said it was a problem with my internet, said I did not have high speed internet. (Telus Cable is high speed).

He said there was nothing he could do and I had to to call Telus to fix the internet.

Not even the slightest thought that it may be different issue.

Disconnected yak and everything works just fine again.

Putting it back in the box and sending it back.

Reply from: The Yak Team
November 23, 2015
Hi Richard,

We're sorry to hear about your recent troubles connecting. We have the technical team on standby for you if you'd like to give us another shot. Please send your full name and account number to marketing@yak.ca for assistance. We are prepared to make this right for you. Some compensation for your troubles and a review of current processes on our side sounds like a win-win :)

Sincerely,
The Yak Team
Do you find this review useful? 11 Yes No 1 Report abuse
6 persons found the following review useful
October 28, 2015
Submitted by: Allen Vodi (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Good and Bad

1. When the service works, it's good. Ensure that you have a mobile phone as a back up - you'll need it. And that goes for ALL VOIP providers.
2. When something happens, the service is a mixed bag of tech support people not knowing their products or how to handle things.
3. When a feature fails to work, it's explained as "we don't guarantee support for that".
4. They don't even know what warranties apply to their own adapter.
5. The connection to sales is good. To support the voice quality is mediocre. Guess why.

Reply from: The Yak Team
October 28, 2015
Hi Allen,

Thank you for the review. If you run into an issue that needs to be resolved quickly, please feel free to forward them to marketing@yak.ca and we will be happy to help you directly.

Sincerely,
The Yak Team
Do you find this review useful? 6 Yes No 0 Report abuse
2 persons found the following review useful
October 24, 2015
Submitted by: Carl Lambert (ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

happy wth service

switched voip providers month ago, no issues, service is great, quality is great, for the price I would recommend.

Reply from: The Yak Team
October 27, 2015
Hi Carl,

Thank you for the kind words. We always love to hear from happy customers! If there's anything else we can do to make your experience even better, feel free to contact us at marketing@yak.ca!

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
2 persons found the following review useful
October 4, 2015
Submitted by: Vince (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Great price for home phone service

I was undecided on whether to get rid of a home phone line altogether or to keep one and switch to VoIP. After seeing Yak’s price for their basic home phone plan, I decided to give it a try. I was hesitant about switching to VoIP but so far I am happy with the service. The voice quality is good even when I am calling overseas. For a basic phone service, the price and quality is great.

Reply from: The Yak Team
October 5, 2015
Hi Vince,
We are so happy to hear you've decided to give us a try :) Feel free to contact us at marketing@yak.ca if you have any questions about VoIP or any of our other services.

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
4 persons found the following review useful
September 9, 2015
Submitted by: Mickail and Olga (Edmonton, AL)
Overall Rating: Rating
Would Recommend? NO

Speed

We subscribe for 50 Mbps and im get completely disapointed after speed test at Speedtest.net it show result of in average 12 Mbps???? Im used to have 25Mbps with Telus and my Video streeming was way more better, when with Yak's 50Mbps... Customer service is not working (They works only when we are at work..., nice!!!) This is my first day experience...

Reply from: The Yak Team
September 9, 2015
Hi Mickail and Olga,

We apologize that you aren't getting the speed you ordered. We will be happy to look into this. Please contact us at 1-877-925-4925. Our call centre is open Monday-Friday from 6am-8pm MDT and from 8am-4pm on Saturday and Sunday.

Sincerely,

The Yak Team
Do you find this review useful? 4 Yes No 0 Report abuse
4 persons found the following review useful
September 4, 2015
Submitted by: Rick (Ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

STAY AWAY !!!

I've now had 2 experiences with Yak Communications (Globalive Communications) over 2 different products over the course of a few years and both experiences have been extremely negative and unpleasant. Firstly, in both instances, they were not able to provide the services they purported to be able to provide (ie. high-speed internet and VOIP home phone). Secondly and much more disturbing is the atrocious billing and administrative support. After realizing the fact this company would not be able to provide the services I signed up for (dismal speed of high-speed internet and inability to receive phone calls through their VOIP telephone adaptor), dealing with bothe their technical and billing support was a nightmare. I had to spend hours upon hours on the phone with them - when I was actually able to get a hold of someone there - after which i realized I was wasting my time. Personally found their staff were not given the proper level of training (whether technical or billing) to provide a decent service to customers. This was very frustrating. I seriously recommend you stay away from this company or risk wasting endless hours simply to extricate yourself and your money from this business.

Reply from: Mickail and Olga
September 8, 2015
Today technician connect our cable and I need to call to Yak for product activation.... I'm dial 18779254925 following instructions and when I choose "activate products " following message came out: "Your call can't be completed as dial from phone you using" I tried from my cellphone as well as from my home line - no luck... I never use their service, but I'm already upset!!!

Reply from: The Yak Team
September 8, 2015
Hi Mickail and Olga,

We apologize for the inconvenience, we experienced a temporary outage with our phone lines this morning but all of our lines are now up and running. Please try us again at 1-877-925-4925 and we will be happy to help :) Thanks for choosing Yak.

Sincerely,

The Yak Team
Do you find this review useful? 4 Yes No 0 Report abuse
3 persons found the following review useful
August 26, 2015
Submitted by: Allen Vodi (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

OK if it works.

When VOIP works, it works. But there are too many ifs and buts. For novice PC users it can be a very frustrating exercise in futility if technical issues arise. I have tried 3 different firms and all have similar issues. The simple rule is if you're not technically inclined don't bother with VOIP.

Reply from: Rick
September 23, 2015
I have been a Yak home phone customer for 2 yrs and very happy with the service. Sure there have been some minor outages, re-booting the device, etc but service is very dependable for the cost.

Reply from: kitty
September 1, 2015
I am with YAK and I have had trouble with my service since I signed up. Their technical support is a joke it is so useless. The worst company ever! I will be switching very soon.

Reply from: The Yak Team
August 26, 2015
Hi Allen,

We're available to troubleshoot and find a configuration which works best for your current system set-up. Please give us a call at 1-877-925-4925 :)

Sincerely,
The Yak Team
Do you find this review useful? 3 Yes No 0 Report abuse
2 persons found the following review useful
August 13, 2015
Submitted by: Karen (Brooklin, ON)
Overall Rating: Rating
Would Recommend? YES

happy to have switched to Yak!

I have Yak basic home phone plan, which costs $10 a month and includes hundreds of long distance minutes every month in Canada and the US. I was also able to keep my original phone number for no extra cost. You seriously cant beat the price and quality. It just shows you how much other companies are overcharging for the same service. Im very happy I switched from my other provider which was charging me 3 times as much for less features and no long distance minutes.

Reply from: The Yak Team
August 19, 2015
Hi Karen,

Thanks for the positive feedback. If there's anything we can do to make your experience even better, please let us know by e-mailing marketing@yak.ca!

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
2 persons found the following review useful
August 8, 2015
Submitted by: Marissa Samoljanac (WHITBY, ON)
Overall Rating: Rating
Would Recommend? YES

great service for an amazing price!

I signed up for Yak cable internet a couple of months ago and was really impressed with the price and service so I decided to get their digital home phone service as well to help lower the cost of my cell phone bill. I signed up for their basic service which is only $9.50/month (first two months were $4.75) and includes 200 North American long distance minutes every month. The service has been great and as it is a VoIP phone, my Yak internet service works great with it. What I really like about this plan is that it offers a mobile extension with the Yak Mobile App. My home phone number and long distance minutes are automatically included when I use the app and I can make long distance and local calls on my cell phone from anywhere with a wifi connection for no extra cost. This has really helped me save on my cell phone bill.

Reply from: The Yak Team
August 10, 2015
Hi Marissa,

We're tickled orange that you're enjoying Yak Home Phone, Mobile and Internet. Please let us know if there's anything we can do to make your experience better (by e-mailing marketing@yak.ca)!

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
2 persons found the following review useful
August 6, 2015
Submitted by: Rich (Ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

Terrible Experience

Many years ago had a bad experience trying to use YAK DSL internet, which I quickly had to abandon. Gave them another try recently with YAK Digital Home Phone. Sadly, the disorganization and poor service of this company only seems to have gotten worse. After almost 10 hours on the phone with YAK technical help over the span of 2 weeks, had to abandon their Digital Home Phone service as it never worked properly and technical support never able to resolve it. Now trying to get YAK to stop billing my credit card - requires hours on the phone with them yet again. Ughh!! Front line support very low-skilled low-paid staff unfortunately. Transferred my digital home phone to another company, worked immediately without any problems.

Reply from: The Yak Team
August 10, 2015
Hi Rich,

We appreciate the feedback, as your case helps our engineers work toward providing better service in situations like yours. We were unable to provide you with Yak Home Phone's full potential, due to equipment/technical conflicts at your home. You've mentioned that you've chosen to move on - we're happy to serve you again if you find trouble elsewhere, and will recommend a couple changes on your side to reduce interference.

With regards to your billing, a final bill arrived to close your account - your last invoice from us.

We respect each member of our team, and though you were aggravated, our Support Team has been noted as being among the best in the industry. They worked through every available avenue to rectify your issue, and will be happy to do so again in the future.

Wishing you the best, Rich.

Sincerely,
The Yak Team
Do you find this review useful? 2 Yes No 0 Report abuse
July 27, 2015
Submitted by: Michael (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

What is DTP?

It would be nice to know what DTP means when referring to international calls.

Reply from: Gonevoip Team
July 27, 2015
Hello Michael,

DTP means Depending on the Plan.

Have a great day!

Gonevoip Team
Do you find this review useful? 0 Yes No 0 Report abuse
1 person found the following review useful
July 1, 2015
Submitted by: Brad Zuples (Richmond Hill, ON)
Overall Rating: Rating
Would Recommend? YES

Best Home Phone Provider in Canada

Cannot rave enough about Yak's Home Phone. Lowest price, best connection (crystal clear, just as the rep promised), lots of free long distance, and more calling features than I can count on both hands. Wish I could invest in this company - they are THE BEST! Just got their internet last month and it is amazing too. Thank you Yak!

Reply from: JIm McEachern
July 15, 2015
I was sold this system that failed to work from day one. The unit made choppy calls that were impossible to understand. After hours with teck I was finally told I should not have been sold the service as my speed was not fast enough.I returned the unit cancelled the service.
Then out of the blue I had a collections agency calling for money I did not owe. I called again (now i have lost at least 3 hours and never made an acceptable call on their crappy equipment. I get Renee who tells me I did not return the power adaptor. She charges me 15 dollars for an adapter that they lost!
I tried to reason with her that after 3 hours of my wasted time a 2 dollar adaptor is something she should forget about... she refused.
STAY AWAY FROM YAK there equipment sucks there support is awful and there supervisors are unable to think on there feet .
Customer service is not even in there vocabulary DON'T DO IT!!!!

Reply from: The Yak Team
July 15, 2015
Thanks for the gleaming review, Brad. Here's another reason to rave: download our free App (YApp Mobile) and take your Home Phone service, features and minutes with you wherever you go - free!

Jim - We're consistently working on improvements to ensure our Home Phone product works perfectly for every user (our current success rate is above 98%). Due to your Internet speed being slower than originally conveyed to us, we were unable to provide the level of service you were seeking. We also didn't receive your ATA, nor a tracking number to show proof of shipping. We wish you the best with another provider.

Sincerely,
The Yak Team
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1 person found the following review useful
June 11, 2015
Submitted by: SuperTech (Markham, ON)
Overall Rating: Rating
Would Recommend? YES

Pleasantly surprised

I was a Primus VOIP client for over 10 years. Recently, they raised their prices higher than ever. I've had many issues over the years primarily due to Primus' poor network, equipment and customer service. Primus, by far, has the worst customer service, tech support, and follow up from any big business that I've seen. I've just been too lazy to make the number switch as I knew it would be a headache. Finally, I decided that I will not pay another penny to Primus and support their poor business model.

Let me tell you about it. I switched my $35/month service to Yak for less than 1/3 of that cost.

The number porting was a bit messy but I was not surprised at all with almost a week of downtime. DO NOT BRING OVER YOUR OWN SPA / PHONE BOX from another provider even if the Yak sales people tell you this. Just for out the $25 and save yourself the headaches.

Their customer service, tech support, and pretty much everyone I spoke to was in North America and the service was great. I gave them my wrath but they took it like a champ and kept on providing great customer service.

The service is now up and running now reliably. The call quality is clearer than Primus, the tech support answers within a few minutes and when they say they will call you back, they actually do... How refreshing for a business model. Also, Yak's long distance rates are far better than Primus.

I would highly recommend Yak's VOIP service.

Reply from: The Yak Team
June 17, 2015
Hi SuperTech :)

Thanks for the feedback. Sometimes number porting goes smoothly, other times not. When things become prickly on the number transfer, it's typically due to the provider you're leaving making a conscious effort to be difficult because they're sore about losing you. We guarantee we'll always put our best foot forward whether you're coming or going, and we ask for the same from other providers - it's only fair to you.

We're happy to hear you're enjoying the service AND the savings! Please don't hesitate to contact us with any questions.

Sincerely,
The Yak Team
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2 persons found the following review useful
April 23, 2015
Submitted by: Lynda Craig (Ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

What is up with Yak?

I have tried three times now to change my home phone and internet over to Yak and I now, officially give up. The first time I called on the phone the guy did not sound too informed or interested so I thought I would just call the next day and try again. I did. That was a nightmare. The girl I spoke to was extremely rude and not helpful at all. Then I completed their online form for home phone service three days ago and have not heard from them. Really unbelievable.

Reply from: The Yak Team
April 24, 2015
Hi Lynda,

This is something we'd like to correct for you right away. Please e-mail us your phone number and a good time to talk today or this weekend, and we'll ensure you receive the level of customer service and support you're seeking. We'll also provide transparency into where we missed expectations, and a resolution you'll be happy with.

Sincerely,
The Yak Team

Reply from: The Yak Team
April 24, 2015
Hi Lynda,

Please contact us at marketing@yak.ca with the best day and time that works for you.

Thanks,
The Yak Team
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1 person found the following review useful
April 18, 2015
Submitted by: Vince (Brampton, ON)
Overall Rating: Rating
Would Recommend? YES

No Complaints here. Good phone at great price.

I joined Yak a month ago. On the first couple of days, I noticed I had some issues with outgoing calls. After calling Yak and going back and forth with them and Rogers to do something called port forwarding on my modem, the issue became resolved and my phone has been working great ever since. I also found the customer service to be good.
I have had no other issues at all ever since. The price is good, and I get a fully functioning home telephone and I am so far a happy customer. I hope it always keeps up in this way and if so, customers will stay loyal.
Thank you Yak.

Reply from: The Yak Team
April 24, 2015
Hi Vince,

Thanks for providing this feedback. We're happy to hear the port forwarding item was resolved quickly, and you're enjoying your Yak Home Phone service.

Sincerely,
The Yak Team
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March 26, 2015
Submitted by: Rob Henderson (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Few bumps - now excellent!

I signed up to YAK because I wanted a reputable company, but was tired of being gouged by Rogers for over $40/month for crummy service with no long distance. Porting my old phone number was handled well, but the first few weeks I was plagued by calls going straight to voice mail instead of the phone ringing. This corrected itself shortly and everything has been great ever since. E-billing direct to credit card makes things easy, and getting an Mpeg e-mail for my voice mails is a great feature. I highly recommend YAK. Great service and awesome price.

Reply from: The Yak Team
March 27, 2015
Hi Rob,

We're elated to hear you're enjoying the service, e-billing and our digital voice mail feature! Please let us know if there's anything else we can do to make your experience a great one by e-mailing marketing@yak.ca.

Sincerely,
The Yak Team
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1 person found the following review useful
March 20, 2015
Submitted by: Pbs (Hamilton, ON)
Overall Rating: Rating
Would Recommend? NO

Number porting longer than stated...disappointment to come?

I don't know what to say about these guys. I sent in the number transfer form 15 days ago while it is stated on the form and the phone calls that I need to send it in 10 days before activating. I get an email today saying that it needs another 7 days. I am about to get my phone service cut off and if it is cut off, the number forwarding will not happen. I called in and I was told that I have to talk to my phone service provider to extend the cancellation date (on the cancellation date!!)...WTH...i am definitely not happy at all. I did follow everything that they wanted and at the end this happens....i need the phone number to stay the same. On top of that i have to pay for phone for the whole month and not the 7 days....can this get any worse...

Reply from: Pbs
August 12, 2015
Okay, after trying it out for some time now, I gotta say this Yak VOIP Phone service is lightyears ahead of anything I had with Bell. I am quite happy with the service and all the online features. I have been itching to get a new phone with a caller ID screen, the ones I had are just dying. The only thing I don't like tho is the 30 message limit in the voicemail. I don't mind having the limit but can it not just delete the older message and save the new one. But that is not a deal breaker for me, have to go into the account every now and then and delete manually. But still lightyears ahead in the right direction.

Reply from: The Yak Team
March 24, 2015
Hi Pbs,

If this hasn't been resolved, we're happy to find a solution based on wherever this was left off. Please send an e-mail to marketing@yak.ca with your name and account number, and we'll ensure this receives immediate attention and a happily ever after :)

- The Yak Team
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3 persons found the following review useful
February 16, 2015
Submitted by: dissatisfied former customer (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

It all depends

We ordered Internet service and 2 ported phone numbers from Yak.

The internet router got here and the power supply was dead. We had a spare PS with the same exact specs and polarity so plugged that in. It didn't matter because the router wouldn't connect to the Internet.

Since Yak couldn't or wouldn't do anthing for a week and a half, we cancelled the Internet portion and went back to Bell.

On a Bell router, we put the two Yak-supplied ATA's, one for each number. Neither number worked right, with extreme prejudice, for about 3 weeks.

An _extremely_ rude and/or stu*** CSR did her best to drive me nuts (you know the ones: they're either bored or decided they don't like you so they act as idiotic as possible to get you to swear at them so they can hang up). Just to belabor the point, she kept telling me it was Bell's problem, despite my repeatedly (like 7-8 times) telling her that it was one of the SPA's acting up (at the time it would chatter away continuously even though the phone was on hook), refused to transfer me to another agent, and claimed her supervisor didn't want to talk to me. And outright said that, as long as the service was working right that very minute there was no problem, despite it being off for hours at a time several times that day (and the day before and the day before...).

A couple days later we got a CSR who wasn't a stu*** cunt, who told us that we couldn't have two phone numbers on one DSL line, because they just used one set of ports.

It took them 3 weeks to figure that out ? How many customers do they have ? And not one previously had wanted 2 ATA's on one internet connection ? seriously, wtf.

Personally I've had it. We've cancelled one of the phone lines (mine). the other one's up, but only because of the cost of transferring a phone number.

So, Yak started off with Internet and 2 phone lines ordered and, through sheer incompetence and malice, ended up with just one phone line.

Your mileage may vary.

Reply from: Peter
August 19, 2015
thank you for posting your experience. I will stay off, located in BC and look for a more reliable ISP / ICT provider.

Reply from: The Yak Team
February 18, 2015
We appreciate your feedback. This is something we take seriously, and will investigate with sales, IT and management. To do so, we'd like to speak with you further about the issue you encountered, who was involved, and how each side acted. We won't be able to do so with an anonymous handle - please contact us at marketing@yak.ca and we assure this will be handled in a fair, transparent manner for you.

Reply from: dissatisfied former customer
February 17, 2015
edits:
- The numbers were originally ported from Comwave to Yak.
- The day after the very unsatisfactory CSR encounter, the phones wouldn't stay up for more than a minute at a time. We had to borrow a phone to get through to Yak.
- I can't believe the mods let " dumb ****" " through.
- The remaining ATA is chattering almost continuously to the Internet when the phone is on the hook. Configuration ?
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February 7, 2015
Submitted by: Mikey (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

Great service, loving it!

This is actually a great company,
recently switched my homes internet/home phone over to Yak from Bell.
Savings are definitely there, over $80 a month in savings!
My parents are so happy at the money they get to keep haha. Only after switching I get to realize how long we've been getting ripped off for...
Just regret not switching over SOONER! Please guys do not wait on it!
Great customer care and getting my promised speeds.
Won't stop recommending them!

Reply from: The Yak Team
February 9, 2015
Hi Mikey,

We're so glad to hear you're enjoying Yak Internet and Home Phone service! If there's anything we can do to make your experience even better, please don't hesitate to e-mail your thoughts to marketing@yak.ca.

Sincerely,
The Yak Team
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January 27, 2015
Submitted by: Luke (Burlington, ON)
Overall Rating: Rating
Would Recommend? YES

Customer service is bad

I have only one issue. During evening hr customer service is not available, last time I waited 2 hr on hold and nothing, only music when I dialed 1 and left my cellphone number for somebody call me back. Nobody returned call til today and now is 8 days.

Reply from: Jim
August 26, 2015
I was seriously considering Yak until I read these replies from the customer service team. I mean what company basically calls their customers liars in a public forum? Imagine what they would be like on the phone?

Reply from: The Yak Team
January 29, 2015
Hi Luke,

We're sorry to hear about your negative experience. Looking into our call records, we can't find a queue showing a call waiting for that period of time.

If you'd be kind enough to e-mail your contact number to marketing@yak.ca with the best time to reach you, we'll have a member of our team call you at that time. Our support team is available Monday-Friday 8am-10pm EST, and Saturday-Sunday 10am-6pm EST.

Sincerely,
The Yak Team
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January 14, 2015
Submitted by: Janice MacLean (etobicoke, ON)
Overall Rating: Rating
Would Recommend? YES

Need two lines

i ported 2 numbers from rogers a few month back. I have 2 adapters from yak. I plugged each into a slot on my router but only one line works. I have been forwarding the line that doesn't get a dial tone to the other, but that's not really a solution. I need both lines to ring independently. Any suggestions.? When I called, the support told me to return the modem and buy a multi port modem that yak does not sell. Surely other people have 2 VoIP lines.

Reply from: The Yak Team
January 19, 2015
Hello again, Janice,

Our support team is available to assist. We've left a couple message and e-mails - please contact us whenever convenient (1-877-925-4925).

Sincerely,
The Yak Team

Reply from: The Yak Team
January 15, 2015
Hi Janice,

Our tech team has received your request and is conducting some equipment testing in hopes of finding a solution for you. If you'd be kind enough to provide your e-mail to marketing@yak.ca, we'd be happy to provide you with updates.

Sincerely,
The Yak Team
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December 31, 2014
Submitted by: Ali (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Best Home Phone Service Ever!!!

I just signed up with yak a few days ago and I have now received my ATA today and the service is so fast I can call a landline and it will ring literally in a half of a second it is also very very clear quality and I will totally recommend yak to anyone at all who does not mind using VoIP instead of a traditional phone service. Thanks a bunch yak.

Reply from: The Yak Team
January 8, 2015
Hi Ali,

We're just as happy to have you as a customer! Feel free to connect with us anytime via Facebook, Twitter, or e-mail (marketing@yak.ca).

Sincerely,
The Yak Team
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December 13, 2014
Submitted by: Joshua (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Love yak

I got their VoIP service, and loved it. I recently just switch my internet over too and have had no issues. Customer service was great. All around a happy customer.

Reply from: The Yak Team
January 8, 2015
Glad to hear you're enjoying your service, Joshua. If there's anything we can do to make it even better, please don't hesitate to e-mail marketing@yak.ca!

Sincerely,
The Yak Team
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December 9, 2014
Submitted by: John Piper (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Unresolved service issue

I have the identical problem as reported by Ajit (Aurora, ON) in a posting dated 12 September 2014. On an almost daily basis the yak phone goes dead - no dial tone - until I unplug the Cisco ATA router and reboot. Incoming calls are routed directly to voice mail. This is a real problem! I have reported the problem to Technical Support and they have not provided a solution. I am not the only person experiencing this problem... It must be systemic. I would like to know the source of the disconnect problem and how to resolve it. Otherwise, when the Yak service works, it is okay.

Reply from: The Yak Team
December 9, 2014
Hi John,

Sounds like a config issue that we can work with you to resolve. Please provide your contact info to marketing@yak.ca, and a good time to reach you. We'll escalate to the head of our technical support team for immediate attention.

Thanks,
The Yak Team
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December 8, 2014
Submitted by: rick (kitchener, ON)
Overall Rating: Rating
Would Recommend? YES

slow internet

Hello , since changing to Yak I have noticed my Rogers high speed internet service has declined , slow response and dropped websites , please advise , thanks Rick

Reply from: The Yak Team
December 8, 2014
Hi Rick,

Thanks for the note. We regularly test Yak Home Phone service to ensure it doesn't interfere with any user's Internet connection. We recommend speaking with your Internet provider about the issue, or trying Yak High Speed Internet (https://www.yak.ca/unlimited-high-speed-internet-service-provider).

To discuss any of the above items further, we're happy to chat at 1-877-925-4925.

Have a great day!
The Yak Team
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November 28, 2014
Submitted by: Khan (East Gwillimbury, ON)
Overall Rating: Rating
Would Recommend? YES

Help!!!!!!!

I am happy with the phone but like the traditional answering service on my answering machine is actually missing. Do I need a technical support?
I do receive the voicemail via email but when I call home and leave a message, the answering machine still shows zero messages, changed four quality phone sets. Please help!!!!!!!!!!!

Reply from: The Yak Team
December 2, 2014
Hi Khan,

Please send us a contact phone number plus a good time to call you, and we'll ensure your voicemail issue is resolved asap.

Thanks,
The Yak Team
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November 26, 2014
Submitted by: Allen (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Acceptable phone service

Pros: Very good pricing and features. Good customer and technical support - short wait times. Good voice quality.

Cons: Do not answer emails. Web site is poorly organized with customer specific info scattered in illogical places. User info on web site lacks detail.

Reply from: The Yak Team
December 2, 2014
Hi Allen,

Thanks for the feedback. We hit an e-mail snag a couple weeks back - in the interim, if there's anything you'd like resolved, please send it to marketing@yak.ca and we'll ensure it's expedited.

Sincerely,
The Yak Team
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November 16, 2014
Submitted by: iha8dataminers (Red Deer, AL)
Overall Rating: Rating
Would Recommend? YES

Very Satisfied with Yak

I was looking for some specific information regarding yak.ca and a google search included this site/page. I was rather surprised to see some of the very negative experiences so decided to share mine.

I probably drove the support staff at yak crazy because of how many times I called in trying to get things right. I previously was getting VoIP from another provider and was leaving that company so I had many concerns about how I would be able to seamlessly move over to Yak residential VoIP phone service. I wanted to also port my old phone number.

I found the yak support staff to be outstanding. I never had to wait on the phone to speak to anyone and any email communication I had was addressed within 20 or 30 minutes. If I was left unclear about an email reply a phone call thereafter resolved it immediately.

Since I live in a rural area I am extremely limited in the type of Internet service I can get. My previous provider was a radio based setup that pulled a radio signal from a tower to a dish and modem. In today's terms it was pretty slow. My new provider is able to offer much higher speeds which has definitely helped but I think a key for me was paying an extra ten bucks and getting a Static IP address for my setup.

I decided to purchase the Cisco VoIP device and it arrived before I actually had switched over all my services so I set up a softphone on my computer using yak's recommended software. It was easy peasy to set up and I was able to make and receive calls sitting at the computer. I have since disabled the softphone.

Bottom line for me is that I believe the quality of your VoIP relies almost entirely on the quality of the Internet service coming in to your location along with how the device is set up in relation to home routers and networks. If you are in a location that has limited Internet bandwidth *and* you have other devices that are using up bandwidth resources in only makes sense that something in the chain has to suffer. I know from experience that it can be extremely frustrating if the particular lag is affecting the one thing you really need to be using at that moment.

For me, between my ISP and yak they were both excellent in helping me with a successful transition that has left me with great Internet and (so far, knock wood) perfect VoIP.

As I said, I live in a rural area with "fixed wireless" Internet service and the yak setup has been working perfectly and I would easily recommend it.

Reply from: iha8dataminers
November 16, 2014
I should have added that I gave an 8/10 rating only because I believe there is always room for improvement whether it be adding features, adding different plans or generally upgrading the service in some way not necessarily seen by consumers but noticed in their everyday use of yak VoIP.
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November 15, 2014
Submitted by: Rick Gregory (Brampton, ON)
Overall Rating: Rating
Would Recommend? YES

Incredible Internet and Home Phone

Just as they promise, Yak has delivered 10-star quality Internet and Home Phone, at a price better than anyone, with service better than anyone. Very attentive to my needs at sign-up. This company should be commended for making Canadian telecom way better for customers. They're apparently operated by the same people who oversee WIND Mobile, which made the decision to switch even easier - both are companies which genuinely care about customers and keep prices extremely low.

Make no mistake: Yak is the next big thing in Canada. I'm so happy I switched when I did.
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1 person found the following review useful
November 13, 2014
Submitted by: Eric (Comox, BR)
Overall Rating: Rating
Would Recommend? NO

Yak totally unresponsive

Is Yak still in business?

Based on the good commentary in gonevoip, I decided to use Yak.

Ten days ago, I submitted their online form to subscribe. No response.

Six days ago, I wrote an e-mail to follow up. No response.

Two days ago, I wrote a second e-mail to follow up. No response.

Assuming they still exist, their VOIP may or may not be good, but their service sure isn't.

I'm moving on to a provider who pays minimal attention.

- Eric

Reply from: The Yak Team
November 14, 2014
Hi Eric,

Yak's promise is a response, at maximum, 24 hours after receipt. We typically respond within an hour or two during business hours.

We're trying to track down your e-mail but aren't having luck. If you can send your name and contact information to marketing@yak.ca, we'll ensure your order is prioritized, and provide some restitution for your wait.

Sincerely,
The Yak Team
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1 person found the following review useful
October 24, 2014
Submitted by: John Nicholson (Kingston, ON)
Overall Rating: Rating
Would Recommend? NO

Intermittent incoming voice

Joined Yak about 9 months ago and have had issues with no voice from callers they can hear me but I can't hear them.
Called their help line and worked with them for many weeks trying to sort this out but the problem still persists.

May have to move to another provider.

Reply from: The Yak Team
October 24, 2014
Hi John,

With any VoIP service, there are times when the IP's network can interfere with voice signals. Our priority is delivering industry-leading service to you, and would be happy to put a few extra people on this issue to ensure it's resolved promptly and to your liking. Please send your account number and contact details to marketing@yak.ca, and we'll ensure your matter is taken care of today.

Thanks,
The Yak Team
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1 person found the following review useful
October 18, 2014
Submitted by: Avner (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

BAD QUALITY!

I just got the phone phone service and it SUCKS!
I called my Rogers cell phone and got VERY BAD reception.
I called a bell land-line phone number in thornhill (which is 10km from my residence) and my voice was echoing! When I called support and they agreed that the system has a problem because they also heard this echo. But, this issue was not fixed!

Reply from: Steve
November 14, 2014
I am sure the trouble ticket was closed because if a ticket is open longer than x days....the CRTC wants to know why? So all these companies close the tickets quickly....and ask you to open another one....even for the same problem. You will probably open several tickets over time, for the same problem.

Reply from: The Yak Team
October 19, 2014
Hi Avner,

Sorry to hear you are having issues with your home phone service. We never leave issues unresolved - please e-mail your contact information + account number to marketing@yak.ca and we'll ensure you are well taken care of.

Thanks,
The Yak Team
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October 12, 2014
Submitted by: Cheryl (Aurora, ON)
Overall Rating: Rating
Would Recommend? YES

Love Yak

Wish wish wish wish wish wish I had found Yak years ago. Seamless change from Rogers, and now I'm paying about 60% less for Internet and Home Phone. Thanks YAK!
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September 25, 2014
Submitted by: Mike (Hamilton, ON)
Overall Rating: Rating
Would Recommend? YES

THE BEST

Have Home Phone and Internet with Yak and they are the best. Great customer service, great products, great price. No complaints of any kind, and they have saved me a wicked amount of moola.
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September 12, 2014
Submitted by: Ajit (Aurora, ON)
Overall Rating: Rating
Would Recommend? NO

Totally Unreliable!!!

Subscribed Digital Home service. The phone line dies on you almost on a daily basis. For no particular reason the phone doesn't have a dial tone so you have to reset their adaptor by unplugging it. If you are expecting an important phone call it just goes directly to voice mail. Garbage!!! I joined them only after reading the reviews by their clients, so much for reviews. I'm shopping around for a more stable and reliable service.

Reply from: The Yak Team
September 18, 2014
Hi Ajit,

This doesn't sound like an experience our other customers are having. We'd be happy to resolve it for you - please contact our tech support team at 1-877-925-4925, or by e-mailing info@yak.ca. Once resolved, please send an e-mail to marketing@yak.ca and we'll ensure you're compensated for your inconvenience :)

Thanks,
The Yak Team
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June 1, 2014
Submitted by: Nina DeSousa (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

BEST Phone Service and Internet I've ever used!

I've had Yak for at least a few month now and I LOVE it. I wanted to wait some time before I wrote a review to make sure there weren't any hitches, but I'm constantly on the phone and the reliability of using Yak is just as good, if not better, as Rogers. My internet bill was way too high even when I had a bundled plan. Now with Yak, my internet AND home phone is coming to well under $50 / month! I don't get why it took me so long to switch.. especially when the savings are now going straight into my shopping budget :). And if you're reluctant on the VOIP technology, the quality is just amazing. Trust me. The switch was so easy and no more contracts to worry about!! And finally customer service isn't a headache anymore. It was the first time ever I didn't have to wait 30 mins for someone to speak with me AND they actually help you!!!! Really really impressed!! Thank you Yak!
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March 24, 2014
Submitted by: Tiffany Saunders (Campbellcroft, ON)
Overall Rating: Rating
Would Recommend? NO

Still do not have service

We activated our service March 17th and only are able to receive incoming calls. We cannot dial out. When we do there is dead air and the person on the other end cant hear us either. A technician configured the router and since then no one seems to be able to help us. Has anyone else had this problem as we are ready to cancel the service.

Help!

Reply from: David Bell
July 6, 2014
I had a similar problem when I first installed their home phone service. They solved it for me the next day though - fastest service I've ever received for a minor repair. I also switched my Internet to Yak just last week. REALLY fast! And the best part is that it's unlimited! I don't think I'll need my TV anymore if I can just watch everything online now.

I'm pretty sure your problem with them is just a small hiccup. They've continued to improve since the beginning of the year. They even revamped their site now. I still recommend it. No question.
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December 24, 2013
Submitted by: Andy (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

first outage and LD

got my first outage after posting my comment about yak in Nov. they said it was fixed in the next day, however, when I call out, ppl cant hear me. When ppl phone in, there is no issue. Everything back to normal after 3 days.

Recently, I try long distance to Australia and they cant hear me. Actually, first time to use long distance outside of North America. Not sure if this is my internet. I will try again and update everyone again.
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December 19, 2013
Submitted by: Allan (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

My Phoneline is Back ! ! !

Here is an addendum from my previous post.

I made a follow-up call to Yak a few days ago and a very nice Technical Assistance Representative assisted me with my technical concern. I was given a detailed walkthrough as to how to do the complete VOIP router configuration. After a few presses of buttons from my computer/laptop, wholla.....my phone came back to normal. No more issues since then. Audio is clear, got an instant dial tone, caller ID is back, no lag time and etc. I wanted to thank YAK.CA for the help, with my situation.

With my current subscription with YAK, I will never go back to BELL. I will likewise suggest YAK to my current peers to use their services.

Thanks again YAK ! ! !
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December 16, 2013
Submitted by: Barry (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Want it all

Their home phone is the best. Too bad they dont provide internet or tv would switch everything to Yak if I could.
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December 12, 2013
Submitted by: Allan (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

My Technical Issue Not Yet Addressed

I am with YAF since July 2013 and my DSL is with BELL 15/10 mbps. The service was great but since Oct. 2013 the service became awful. They blamed it with and huge outage with bell.

Since then, I cannot see how is calling me, audio becomes choppy, my ring tone became erratic not the usual ringing pattern. When I pick-up a call, the caller can hear me but I cannot hear them. When I call my home number using a different phone, I can hear the ring tone but my home phone is not ringing and it goes straight to my voice mail.

I switched to another internet service provider with the same speed as with bell and the same problem persists.

Already sent 2 follow-up emails to YAK but no reply yet. It is getting frustrating.
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December 2, 2013
Submitted by: Linda (Etobicoke, ON)
Overall Rating: Rating
Would Recommend? YES

SUPER Home Phone to the rescue

I used to have long distance with Yak. Called a week ago for more information about services and they suggested I switch to Home Phone. Its been a valuable move, because the phone is almost free after I use the included long distance minutes that I normally pay for.
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November 28, 2013
Submitted by: Marc (Dollard des Ormeaux, QU)
Overall Rating: Rating
Would Recommend? NO

Major Outage

Yak had a major outage on November 10, 2013. It took 3 days to get almost everything back in service. Unfortunately I am one whos line is not back to normal. I have been having problems since the outage. I have intermittant service. Some calls are perfect others are choppy and some I cannot call out or receive calls at all. Yak is blaming Bell internet modem. They are trying to find a solution to the problems. In the mean time I am missing calls reminding me of doctors appointments and calls from the main entrance of my condiminium, let alone calls from relatives and friends! They are trying to find out how to disable the ALG on my/Bells Sagemcom F@st 2864 modem. I hope to get my line back soon because the reviews that I am reading about other VOIP carriers is not good!
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November 14, 2013
Submitted by: Andy (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

Digital Home Phone

Has used their long dist for a long time and decide to try their digital home phone. Since there is no contract and half price for couple of months, really no harm. switch my Bell line to Yak for more than 4 months and it works great. I only experience choppy line twice. That most likely related to my internet. I choose to buy their adapter, so I dont need to config it myself or worry about setting QOS for voice traffic.

When you port your number, if you live in Mississauga, make sure you tell them your number is from Cooksville.
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October 20, 2013
Submitted by: Vince (Richmond Hill, ON)
Overall Rating: Rating
Would Recommend? YES

Very Impressed

Comwave seemed better than Rogers until I read the reviews online. Looked into other VOIP providers and Yak really got me with their low price and no contract. As long as prices dont go up, they really have the best offer available. Good good service.
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October 19, 2013
Submitted by: Melissa (Barrie, ON)
Overall Rating: Rating
Would Recommend? YES

Great!

On the $4.75 plan for a month and love it. Call clarity is perfect. Really friendly company.
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October 14, 2013
Submitted by: Robby (Milton, ON)
Overall Rating: Rating
Would Recommend? YES

Like them a lot

Just finished my first free month and I'm going to stick with them. I like that they gave me a temporary number to use over my computer until the ATA arrived. Had my laptop with me and all normal calls would ring on it wherever I was - just awesome!
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October 6, 2013
Submitted by: Darlene (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Yak more, spend less

Yak home phone service might be the best kept secret. I get a lot more than I used to get with other providers, and not planning on switching any time soon. They ported my number quickly. Within a few days I received their adapter and set everything up in 5 minutes. The best feature is probably all the free long distance minutes they give every month. I used to think twice before calling family out east, but the 200 free North American minutes every month has been great. Highly recommend these guys!!
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October 5, 2013
Submitted by: Pardeep (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

Real Savings

I waas hesitant to go from traditional landline to VOIP landline. Yak costs $4.75 for the first couple months and has a no contract policy, so I tried them. Really good service and includes all the features my family used to have with Bell when we were paying over $40 a month. No problems with it, and customer service was great.
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July 4, 2013
Submitted by: Niki (Scarborough, ON)
Overall Rating: Rating
Would Recommend? YES

Yak Digital Home Phone

When my friend first told me about them, I was a bit reluctant to switch as I've been using Bell for years. I figured it probably wouldn't be as reliable and there'd be less calling features and whatnot. But then I found out that you didn't have to sign a contract or anything to use a Yak home phone plan so I decided to just try it. And it's amazing!!! My plan is only $13.95, and I actually get 11 features. So basically, I used to pay 3 times the price for Bell (I had the home phone Choice package) and I still got 6 less features than I do now. And the quality of the calls is pretty good too at least I don't notice much of a difference. And apparently they have a special deal right now so that it's only $4.75 per month for new users. If you want to try switching plans, now is the time!
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On average, how many gigabits a month would VOIP use on a residential phone


Hello, On average, the typical Canadian family will talk 400 minutes per month (that is 3 1/2 hs). That consumes about 250 MB or 0.25 GB. It may be less based on the settings, but this is a general good rule of thumb assumption/guide. Hope it helps. The Gonevoip Team

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I'm currently with another VOIP service provider and my phone adaptor is Grandstream HT812. If I were to switch to Yak, can I use it as my BYOD device? If yes, will you provide the configuration instructions? Thanks.

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We have explorernet satellite internet - any issues using VOIP over this format?

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Can I buy Yak home phone if I have Bell Fibe internet and also I use the no 10-10-100 number for oversees call to the Netherlands..will yak bill me for those


Hi Corry, Yak Home Phone will work via Bell Fibe, but you won't be able to dial out with another 10-10 number on the service. Sincerely, The Yak Team

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Can I buy Yak hpme phone if I have Bell Fibe internet


Hi Corry, Yes you can. Sincerely, The Yak Team

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Im living in rural Ontario and have no Serviceprovider can I get internet services? My postecode is P0r1j0


Hi Gerlinde, Please give our team a call (1-877-925-4925). We will look into which plans are available at your address, and help you determine which is the best fit. Sincerely, The Yak Team

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How much problems is there getting activated? We started activation for 3 days ago and I told there is problems in Alberta that they are working on.


Hi David, The team will be in touch. Sincerely, The Yak Team

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Will the voip phone work with a ADT system


Hi Jim, It depends on your system configuration. If there are issues, your alarm provider may visit your home to tweak and accommodate both Yak Home Phone and the alarm system. Sincerely, The Yak Team

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would quebec 811 calls work with your VOIP?


Hi Sorin, 811 calls do not work with VoIP, unfortunately. Please contact us for more information! 1-877-925-4925. Sincerely, The Yak Team

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I live in a basement apartment with small windows how good would my reception be ,if any @ all.


Hi Cappelle. Your connection will be assigned by DSL or Cable (both wired), making your proximity to satellite no problem. Sincerely, The Yak Team

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I have six wireless phones and each has it's own charging system, that plugs into a power source as well as a phone jack. Will these work with your voip system. Specifically, will I need to change th


Hi Dick, Please give our team a call when convenient (1-877-925-4925). Let's have a discussion around the technology you're using, and determine what's feasible. Sincerely, The Yak Team

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Can I port my number from another VOIP company that I am planning on cancelling?


Hi Dale. Absolutely! You'll need to sign up with us and provide the phone number and account number with the other VOIP company - we take care of the rest. Don't cancel with them. We will cont

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Looking for phone and internet provider - reside in winnipeg, manitoba do you offer borth services? I am not tech knowledgeable is service simple to install? My telephone number is 204-253-6781 Thx


Patricia, Yak provides Home Phone, but not yet Internet, to Winnipeg. Our Home Phone technology arrives ready-to-go. Simply connect your phone to the technology we send, connect that to your Internet

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Can I connect my alarm?


Hi Antonella,Your alarm requires a separate dedicated connection to run.Sincerely,The Yak Team

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how does my local family call me without paying long distance charges?


Hi Ken,If your family is local, there shouldnt be long distance charges. Please e-mail us for more information (marketing@yak.ca).Sincerely,The Yak Team

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Does internet connection include email? I


Hi Greta, No specialty domain e-mail is included with our Internet service. We suggest using a known and highly trusted e-mail, such as Google (Gmail.com) or Microsoft (Outlook.com). Sincerely, The Yak Team
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How do i get the app? I only find yak callback in ios/chrome, which is different from this.


Hi Noah,We've discontinued the Home Phone app for the moment. We will announce when relaunched. Sincerely,The Yak Team

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I want to keep the same phone number, do you cancel my exixting service or do I? Can I use a LNKsys 2012 router?


Hi Jerry, When you sign up for Yak Home Phone, our team will send you a porting form. That allows us to bring your current number over to Yak, and informs your provider that you are switching services. If you cancel with them before switching, you'll likely lose your number. Your Linksys will not work as a Home Phone adapter, but should work with our Internet service. If you have any additional questions, we're happy to field them at 1-866-748-1076. Sincerely, The Yak Team
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I just moved to Canada from the U.S.    What would my total actual monthly  cost be?   What kind of phone will this work on?   The "ya" plan looks good.    Is it simple to set up?   Anything el


Hi Rachel,Please visit our website (www.yak.ca) to determine which services you would like. Prices can be found there as well.Easy to use. Easy to save. Please call 1-866-748-1076 with any other question.
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Yak home phone on Bell fibe 50 internet will it work properly (replacing Bell home phone voip)


2222Hi Denis,Thanks for the question. There shouldnt be any issues. Please give us a call at 1-877-925-4925 with any additional questions, or to sign up. Sincerely, The Yak Team

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Will this service work on cellular internet?


Hi Mike, Our VOIP technology isn't yet WIFI enabled. Service requires a hardwire connection between the ATA and Internet source. Thanks for the question. Sincerely, The Yak Team
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What is sip and do you have to change your number on your home phone?


Hi Theresa, A SIP phone is a telephone which can make calls over both an IP network and a traditional telephone network. You would need a different number for each (2 services delivered by 1 product). Sincerely, The Yak Team
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The Future is Fast

5G networks to give boost of up to 80 times the current 4G network speeds A 5G network would have a significant impact on Canada’s mobile landscape, far more than what we have seen with the …
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(88) Reviews + (87) Replies: 175

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