TekSavvy Solutions Inc. Reviews & Service Offerings
|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$27.99||Shipping: $10 Other: $75 Modem $50 Activation||No||
Cap: 150GB, 400GB & Unlimited
Overage: $0.25/GB Max $50
TekSavvy Solutions, Inc. believes in doing the right thing. For their customers. For their business. For their employees. They do this by treating people the way they would want to be treated. Fairly. Honestly. With respect and consideration.
From their phone offerings to their Internet services. They believe Canadians should enjoy great access, at a fair price. Without unfair restrictions and fees imposed by monopolies to benefit their bottom line. They believe that people are tired of the status quo where Internet access is controlled by a select few corporations. They believe that consumers shouldn’t have to feel that their only choice is the best of the worst. They believe that consumers want an alternative that advocates for their rights and earns their trust and their business. They are that alternative.
Since their inception in 1998, they have been working hard to improve the industry. Their business practices are effective and transparent. They believe in candor. They believe in integrity. And, most of all, they believe Canadians deserve a better choice and a better deal. It seems they’re onto something. TekSavvy has been ranked as Canada’s #1 ISP on dslreports.com for 5 years running. Profit 100 magazine has repeatedly named them as one of Canadians Fastest Growing Companies. And they believe that it will continue to grow exponentially. Because, in the end, doing what’s right is the best business strategy of all.
Teksavvy is cheaper not only in the one product tier that we have listed here but across the whole spectrum of choices you can have. There's DSL, there is Cable internet - you name it they have the works for it.
TekSavvy is entirely Canadian owned and operated, with its headquarters based in Chatham, Ontario and their sister office in Gatineau, Quebec. This allows for superb 24/7 bilingual customer support. TekSavvy operates using what is called "last mile" infrastructure from the big Canadian telco Bell, Rogers, Cogeco, Shaw, Telus and Vidéotron. Though Teksavvy sets their own flavour with differents price and set of features included.
TekSavvy's DSL 7 service is the entry point of Fiber To The Node (FTTN) DSL service for customers in both Ontario and Quebec. TekSavvy's DSL services, when coupled with their TekTalk Unlimited VoIP service, has the monthly recurring $5 dry loop fee waived.
See this handy video produced by Teksavvy on how to troubleshoot a slow internet connection with some really helpful tips!
Contact TekSavvy today to see what they can provide you.
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|Fixed IP Available|
|Extra Protection Plan|
|1 person found the following review useful|
|March 8, 2017|
|Submitted by:||Dorene (Chatham, ON)|
Ridiculous wait times & errorsOn hold while they use the excuse "higher than normal call volumes" - every single time I call?? You need to pay far more attention to your customer service. When I finally was able to place my new order - you got the info wrong, I had to correct several items; you did not send me the correct approval form, I was on permanent hold again after you sent me an email, telling me my order was on hold because I had not processed the paperwork you did not send me; after paying the initial install fee, you tried to tell me I needed to pay more money.
Your service person did not show up yet today for the install and I am once again on hold, waiting for you to answer, listening to your standard excuse "more than normal call volume" - and all I need to know is when the heck he is coming!! I have people waiting for him to arrive.
Soon as I can, I am looking around for another provider - one who answers the phone, one who arrives for appointments, and one who actually records correct information.
|7 persons found the following review useful|
|November 2, 2016|
|Submitted by:||mark (ottawa, ON)|
worst everI have a very low internet speed while I am paying for 7Mbps download.
I contacted them and they say that the infrastructure is for bell and they can ask bell to check their infrastructure.
However, if there is no problem in bell's infrastructure, I should pay the fee (around 80$).
They didn't even bother to send a technician into my apartment to check the issue.
I am really angry about their service and looking to switch to another provider to get a service faster than dial up.
Reply from: Jack
January 28, 2017
Who are you with now and are you happy?
|15 persons found the following review useful|
|June 6, 2016|
|Submitted by:||Sheila (Toronto, ON)|
Used to be goodRecently a phone tech in the condo accidentally pulled out my service cable. I had no phone and no Internet.
After hanging on a mall payphone for half an hour on hold (Teksavvy does not supply wait times on the home phone queue) I gave up and tried again at the beginning of work, another half hour to get an agent. They had the same excuse, high volume and another group of new hires being trained. Same excuse 6 months ago.
Teksavvy has become less savvy providing customer service.
I'm looking for a new provider.for Internet and phone.