TekSavvy Solutions Inc. Reviews & Service Offerings

TekSavvy Solutions Inc.
Maple Leaf Company Info
TekSavvy Solutions Inc.
TekSavvy Solutions Inc.

TekSavvy Solutions Inc.

Website: www.teksavvy.com
Services: Cable, DSL, Wi-Fi, & Wireless
Availability: AB, BC, MB, NB, NF,ON, PEI, QC & SK
Monthly Price: $59.95 CAD

1-855-462-5349

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Reviews Stats

When reviewing TekSavvy Solutions Inc. Gonevoip visitors usually feel Feeling disappointed disappointed !
Rating
3
Rating
81
Rating
23
Rating
5
Rating
188

All Reviews

November 4, 2019
Review Helpful? 0 Yes No 0
Submitted by: Alex S (Toronto , ON)
Feeling angry Angry Rating 👎

Awful service and support with TekSavvy

During peak hours (each night between 7pm and 11pm), their speeds and pings are so bad that you will find it hard to do anything besides browse the net. No streaming, no gaming. Tek Savvy will lie and say this is an issue they've never heard of (although customers constantly tweet this issue at their support team), and then waste hours of your time pretending to troubleshoot. Once you finally threaten to change ISPs, they will admit it is their issue during peak hours an offer you a free month.

DO NOT go with this ISP. They're awful and unethical.
October 29, 2019
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Chatham , ON)

Review from Canadianisp.ca

I previously posted a negative comment on this site regarding poor service received from Teksavvy where I was billed for 2 internet services at the same address for 1.5yrs. Initially they agreed to only refund 1 month. However, after posting to this site I was contacted by someone from customer service who was amazing and was able to get me a full refund ($600+). Previously I was ready to switch providers but now will likely stay with them. I very much appreciated the effort given to immediately respond to the complaint and correct the issue. However, I find it frustrating that I would not have had such a positive outcome if I had not complained here. In the future I hope that the first line of contact with Teksavvy (customer service on the phone) is better able to deal with problems immediately.
October 26, 2019
Review Helpful? 0 Yes No 0
Submitted by: Gerald (Kitchener , ON)
Feeling satisfied Satisfied Rating 👍

New to Teksavvy and very satisfied

Shipping of modem was fast, Self-installation was brainless. Service speeds are close to "as advertised". Price is half of what I paid with Virgin. I have zero complaints after 2 months.
October 22, 2019
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Chatham , ON)
Feeling disappointed Disappointed Rating 👎

Review from Canadianisp.ca

We have been with TekSavvy for years without issue. We recommended them to family and friends and set our parents up with their service. A year and a half ago we upgraded our parents from DSL to cable internet. We just realized that ever since we have been double billed for the account as Teksavvy never cancelled the DSL account on their end. I phoned customer service to try and correct the problem and was told that it was our fault for not cancelling and that they would only be able to refund 1 month (out of a year and a half of double billing). They said that from an accounting perspective they couldn_t do more. It astounds me that in an industry that is so competitive they set so little value on customer retention. On a daily basis i am given offers from Bell, Rogers etc. but to this point have declined. Teksavvy could have offered to credit our account going forward or come up with some other solution but it was a hard no. We really wanted to support this smaller company but will now have to look elsewhere for service. I am extremely disappointed with the customer service received and regret having recommended them to countless friends and family members. I hope they have a better experience but will now know better going forward.
October 11, 2019
Review Helpful? 0 Yes No 0
Submitted by: Laurent (Montreal , QC)
Feeling angry Angry Rating 👎

Worst customer experience ever

They are completely disorganized, they don't know their products and services well, they changed the date of installation WITHOUT TELLING ME twice. This is seriously a f---g joke. AVOID AVOID AVOID
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TekSavvy Solutions, Inc. believes in doing the right thing. For their customers. For their business. For their employees. They do this by treating people the way they would want to be treated. Fairly. Honestly. With respect and consideration.

From their phone offerings to their Internet services. They believe Canadians should enjoy great access, at a fair price. Without unfair restrictions and fees imposed by monopolies to benefit their bottom line. They believe that people are tired of the status quo where Internet access is controlled by a select few corporations. They believe that consumers shouldn’t have to feel that their only choice is the best of the worst. They believe that consumers want an alternative that advocates for their rights and earns their trust and their business. They are that alternative. 

Since their inception in 1998, they have been working hard to improve the industry. Their business practices are effective and transparent. They believe in candor. They believe in integrity. And, most of all, they believe Canadians deserve a better choice and a better deal. It seems they’re onto something. TekSavvy has been ranked as Canada’s #1 ISP on dslreports.com for years running. Profit 100 magazine has repeatedly named them as one of Canadians Fastest Growing Companies. And they believe that it will continue to grow exponentially. Because, in the end, doing what’s right is the best business strategy of all. 

Teksavvy is cheaper not only in the one product tier that we have listed here but across the whole spectrum of choices you can have. There's DSL, there is Cable internet and for rural Ontario, there's Wireless Internet - you name it Teksavvy have the works for it.

TekSavvy is entirely Canadian owned and operated, with its headquarters based in Chatham, Ontario and their sister office in Gatineau, Quebec. This allows for superb 24/7 bilingual customer support. TekSavvy operates using what is called "last mile" infrastructure from the big Canadian telco Bell, Rogers, Cogeco, Shaw, Telus, and Vidéotron. Though Teksavvy sets their own flavor with different price and set of features included.

TekSavvy's DSL 6 service is the entry point of Fiber To The Node (FTTN) DSL service for customers in both Ontario and Quebec. TekSavvy's DSL services, when coupled with their TekTalk Unlimited VoIP service, has the monthly recurring dry loop fee waived. 

TekSavvy Internet comes in 3 different types of access technology, for urban areas is DSL and Cable. For some rural areas in Southwestern Ontario, the TekSavvy has a product named SkyFI. Below we review the current pricing of all Teksavvy Internet packages;

DSL

  • 6 Mbps Down, 0.8 Mbps Up, Unlimited at $41 month
  • 15 Mbps Down, 10 Mbps Up, Unlimited at $46 month
  • 25 Mbps Down, 10 Mbps Up, Unlimited at $50 month
  • 50 Mbps Down, 10 Mbps Up, Unlimited at $57 month

Cable

  • 5 Mbps Down, 1 Mbps Up, Unlimited at $34.95 month (Teksavvy Home Internet Offer of first 3 months at $14.95/each)
  • 30 Mbps Down, 5 Mbps Up, Unlimited at $52.95 month (Teksavvy Home Internet Offer of first 3 months at $32.95/each)
  • 75 Mbps Down, 10 Mbps Up, Unlimited at $59.95 month (Teksavvy Home Internet Offer of first 3 months at $39.95/each)
  • 150 Mbps Down, 15 Mbps Up, Unlimited at $68.95 month (Teksavvy Home Internet Offer of first 3 months at $48.95/each)
  • 250 Mbps Down, 20 Mbps Up, Unlimited at $89.95 month (Teksavvy Home Internet Offer of first 3 months at $69.95/each)

SkyFi (For Rural Ontario)

  • SKYFI Basic I Up To 1 Mbps Download @ $24.95/month (unlimited)
  • SKYFI PRO 3 Up To 3 Mbps Download @ $29.95/month (unlimited)
  • SKYFI MAX 6 Up to 6 Mbps Download @ $39.95/month (unlimited)
  • SKYFI TITANIUM 10 Up to 10 Mbps Download @ $54.95/month (unlimited)

See this handy video produced by Teksavvy on how to troubleshoot a slow internet connection with some really helpful tips!

You may want to read all the reviews before contacting TekSavvy to gain the knowledge of what the experiences are like in your area. Otherwise, you may continue exploring and compare Tekssavy Home Internet with other providers!

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
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How much would unlimited high internet be in brantford


Hello Gail, Teksavvy prices for Unlimited Cable Internet go from $34.95/month for 5 Mbps Download to $89.95/month for 250 Mbps Download. So it depends on what your use is today and planned use. For example, if it is just two people with occasional browsing and streaming, then a 30 Mbps Download could work well. But if it is a busy family of 5 with 2 teenagers, then look at packages that deliver 150 Mbps download to start. Hope this help. The GoneVoIP Team

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when will i get an answer . im on hold for a long time longer than you said

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Why does it say NO DATA on my tv screen when I have internet?

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Why are my shows saying NO DATA when I have internet?

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Do you provide services to woodbridge,on,and what is your best price l4l1n6

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