TekSavvy Solutions Inc. Reviews & Service Offerings |
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Company Info
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Rating
| Gonevoip's Opinion (2.5): |  |
| Users Rating: |  |
9%
91%
Reviews Stats
angry !
Top Positive
Temperamental Service, Terrible Customer Service
Cheap and you get what you pay for.I was a customer for over a year and the Internet connection was temperamental. Even though I had unlimited Internet I never got to use it because it was so unreliable.
I called them up and they just tell me to change the Ethernet cable each time. I got so fed up I cancelled it right away and used my cellphone internet for tethering until I found Virgin Internet.
Virgin gave me a free modem and two months FREE! I pay about the same amount as I did with Teksavvy without the bitterness and the unreliable connection.
As a customer, Virgin is way nicer to me and makes me feel more valued as a customer. Teksavvy does not give a ... once you start paying. Teksavvy is cheap for sure, but you can get what you pay for.
Top Critical
worst ever
I have a very low internet speed while I am paying for 7Mbps download.I contacted them and they say that the infrastructure is for bell and they can ask bell to check their infrastructure.
However, if there is no problem in bell's infrastructure, I should pay the fee (around 80$).
They didn't even bother to send a technician into my apartment to check the issue.
I am really angry about their service and looking to switch to another provider to get a service faster than dial up.
| 1 person found the following review useful | |
| August 18, 2018 | |
| Submitted by: | Richard Fabic (Toronto , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Missed appointment and no serviceScheduled installation 2 weeks in advance to happen today. Waited 4 hours - no text, no phone call and no service. Called customer service and no explanation could be given for the missed appointment. Time to look elsewhere for better service. |
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| 1 person found the following review useful | |
| July 30, 2018 | |
| Submitted by: | Chris Vergeer (North York , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
WORST ISP IN ONTARIOWORST Customer Service of any ISP in Ontario.I hate Bell. I hate Rogers. We all do. But after 5 years with this problem ridden company, I can't wait to go back to bell. Let that sink in. I have avoid Bell like you would a leper. I have chased them off my property. laughed out right at their deals... and now like a dog with a tail between his legs... I am begging to come back. Customer service is third party. NOTHING can be done without approval by people that are not there. When you are told about pending service, they often don't show up. Your stuck at home with nothing to show for it. How much are you saving if you loose time at work to deal with cheap internet? Yes in my case Rogers is the problem because Teksavvy only resells it. But that means if there is a problem, I wait for ever. Reboot the modem twice a day. The worst is... they know exactly when your modem goes down. But they wait for you deal with it. After waiting on hold on average 1-2 hours. The CALL BACK FEATURE DOES NOT WORK! |
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| 1 person found the following review useful | |
| July 30, 2018 | |
| Submitted by: | Shania (Montreal , QU) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Worst internet service provider!!First day of installation technician never came!! I took a day off espwvially for that and didnt leave my apartment and the tech guy never showed up. Called customer service and they said he came but no one was home which was a lie as my husband was also at home. I asked why the technicien didnt call us & the answer was tech guy not suppose to call. What a bull ... !!! Very bad customer service..stay away from them. |
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| 2 persons found the following review useful | |
| June 5, 2018 | |
| Submitted by: | rochelle scott-young (virgil , ON) |
| Feeling: | 
Disappointed |
| Overall Rating: | |
| Would Recommend? | YES |
unbelievableI know this isnt teksavvys fault but my lines crossing the road blew down 2 months ago. Teksavvy has to rely on bell or cogeco to do the work on the lines.Its been 2 months since i have had high speed internet as cogeco is incapable of getting their facts right. 4 times they have come to my house to say "i cant fix this, you need a road crew" When we have been incredibly specific with them to tell them "we need a road crew" every time they reschedule. The worst is- they ask that i be home for every time so i get stuck taking a day off- when they actually dont need me to be here!!!!! I am so thoroughly disappointed in how this system has been set up- you cant complain to cogeco as technically- teksavvy is their client. Teksavvy is getting the raw end of the deal by looking incompitent when its actually not them- its cogeco thats incapable of doing a job (let alone doing a job right) Argh. If i dont have someone out by the end of this week i will be calling better business bureau on cogeco |
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| 5 persons found the following review useful | |
| February 20, 2018 | |
| Submitted by: | Susan (Toronto , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Temperamental Service, Terrible Customer ServiceCheap and you get what you pay for.I was a customer for over a year and the Internet connection was temperamental. Even though I had unlimited Internet I never got to use it because it was so unreliable. I called them up and they just tell me to change the Ethernet cable each time. I got so fed up I cancelled it right away and used my cellphone internet for tethering until I found Virgin Internet. Virgin gave me a free modem and two months FREE! I pay about the same amount as I did with Teksavvy without the bitterness and the unreliable connection. As a customer, Virgin is way nicer to me and makes me feel more valued as a customer. Teksavvy does not give a ... once you start paying. Teksavvy is cheap for sure, but you can get what you pay for. |
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| 5 persons found the following review useful | |
| September 28, 2017 | |
| Submitted by: | tony (cambridge , ON) |
| Feeling: | 
Unpleasantly Surprised |
| Overall Rating: | |
| Would Recommend? | NO |
Once good - now terrible!what was once a good provider with great service had made a 180. Extremely long wait times to the point that no one answers. no emails answered...the next stop is face book then cancel my account.YOUR SERVICE IS TERRIBLE |
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| 5 persons found the following review useful | |
| September 21, 2017 | |
| Submitted by: | Bert (Orleans , ON) |
| Feeling: |
Disappointed |
| Overall Rating: |  |
| Would Recommend? | NO |
WAS GREAT, NOW BAD!I've been a Teksavvy customer for a long time. When I first joined I only had DSL Internet service with them. Later on, I dumped Bell's phone service and added Tektalk voip service to my Teksavvy account. In the first 2 years issues were rare and if a problem occured I could reach their Technical Services department easily and problems were solved quickly.In the past year or so, their service has gotten so bad that I'm now faced to having to find another Internet and phone provider. About 2 months ago I sent in a request in regards to my phone service. 8 times out of 10, when I completed a call then right after, tried making another call, all I'd get was silence...my calls were not getting through unless I'd wait about a minute...very annoying!! So Teksavvy decided to monitor my phone service since they could not find anything obvious. They had me change some settings on my Modem and ATA so that they could take control if needed. Over time, they requested that I make a bunch of repeated calls to see if my service was working properly, and it was. Two days ago, my Internet and Phone service went down. I tried calling their Technical Services department but after waiting for 20 minutes I gave up and sent in a request for assistance instead. Today, I decided to see if I could fix my problems. I went through pages of notes I had kept over time from previous times I needed assistance. I had to hard reset both my Modem and ATA and login to both via my laptop as my credentials had dissapeared some how. All seems good now. My guess is that Teksavvy decided to end monitoring my connection and phone service and reverted my initial settings without letting me know. I find this absolutely unacceptable. Bad move Teksavvy! |
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| 4 persons found the following review useful | |
| September 1, 2017 | |
| Submitted by: | Ed (Elgin , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Zero customer attentionJust signed on, double billed, tech arrived with a mistaken workorder and was trying to cut off my live phone service, spent 2 140 minutes on hold for customer service and then instantly cut off. Chat line shows # in the cue BUT at 5pm simply shuts down. I realized before setting up internet service has even started that this company is not capable of handling the number of customers requesting assistance, therefore I am now trying to cancel and get back what I have been charged. That should take weeks given the inability to talk with someone. Stay away from them! |
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| 5 persons found the following review useful | |
| August 19, 2017 | |
| Submitted by: | s (scarborough , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Internet is downI join in June which is only two months ago. It was working alright until Thursday that it down. The internet was acting up a day before that. We called Teksavvy but each time the wait time is at less an hour and even two hours. Teksavvy said they detected some irregularity with the system so they are going to send a technician to check. However, they said the technician is from Rogers so they don't know when he will come. Initially, they said Sa ... ay. But on Friday night they said they don't know when the technician can come. Now Sa ... ay, Teksavvy said they have no control when Rogers will come. We have left with no internet since Thursday and they have no idea when technician will come to fix it. Each call took couple hours to be answered by someone. Is that legal to operate a business like that? It looks like a scam to me. |
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| 12 persons found the following review useful | |
| March 8, 2017 | |
| Submitted by: | Dorene (Chatham , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Ridiculous wait times & errorsOn hold while they use the excuse "higher than normal call volumes" - every single time I call?? You need to pay far more attention to your customer service. When I finally was able to place my new order - you got the info wrong, I had to correct several items; you did not send me the correct approval form, I was on permanent hold again after you sent me an email, telling me my order was on hold because I had not processed the paperwork you did not send me; after paying the initial install fee, you tried to tell me I needed to pay more money.Your service person did not show up yet today for the install and I am once again on hold, waiting for you to answer, listening to your standard excuse "more than normal call volume" - and all I need to know is when the heck he is coming!! I have people waiting for him to arrive. Soon as I can, I am looking around for another provider - one who answers the phone, one who arrives for appointments, and one who actually records correct information. |
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| Monthly Fee | Setup Fee | Contract | Speed | Monthly Usage |
| $24.95 | Shipping: $10 Other: $50 | No |
Download: 5Mbps Upload: 1Mbps |
Cap: 150GB Overage: $0.25/GB Max $50 |
TekSavvy Solutions, Inc. believes in doing the right thing. For their customers. For their business. For their employees. They do this by treating people the way they would want to be treated. Fairly. Honestly. With respect and consideration.
From their phone offerings to their Internet services. They believe Canadians should enjoy great access, at a fair price. Without unfair restrictions and fees imposed by monopolies to benefit their bottom line. They believe that people are tired of the status quo where Internet access is controlled by a select few corporations. They believe that consumers shouldn’t have to feel that their only choice is the best of the worst. They believe that consumers want an alternative that advocates for their rights and earns their trust and their business. They are that alternative.
Since their inception in 1998, they have been working hard to improve the industry. Their business practices are effective and transparent. They believe in candor. They believe in integrity. And, most of all, they believe Canadians deserve a better choice and a better deal. It seems they’re onto something. TekSavvy has been ranked as Canada’s #1 ISP on dslreports.com for years running. Profit 100 magazine has repeatedly named them as one of Canadians Fastest Growing Companies. And they believe that it will continue to grow exponentially. Because, in the end, doing what’s right is the best business strategy of all.
Teksavvy is cheaper not only in the one product tier that we have listed here but across the whole spectrum of choices you can have. There's DSL, there is Cable internet - you name it they have the works for it.
TekSavvy is entirely Canadian owned and operated, with its headquarters based in Chatham, Ontario and their sister office in Gatineau, Quebec. This allows for superb 24/7 bilingual customer support. TekSavvy operates using what is called "last mile" infrastructure from the big Canadian telco Bell, Rogers, Cogeco, Shaw, Telus, and Vidéotron. Though Teksavvy sets their own flavor with different price and set of features included.
TekSavvy's DSL 7 service is the entry point of Fiber To The Node (FTTN) DSL service for customers in both Ontario and Quebec. TekSavvy's DSL services, when coupled with their TekTalk Unlimited VoIP service, has the monthly recurring $5 dry loop fee waived.
See this handy video produced by Teksavvy on how to troubleshoot a slow internet connection with some really helpful tips!
You may want to contact TekSavvy today to see what they can provide you, or continue exploring and compare to other providers!
Features
| Web Email Access: | 
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| Online Chat Support: |
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| Feature 24x7 Support: |
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| Unlimited Bandwidth: |
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| Own Modem: |
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| Rent Modem: | 
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| Combo Wireless Modem: |
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| Fixed IP Available |
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| DHCP IP |
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| Extra Protection Plan |
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| DSL |
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| Cable |
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| Email Accounts |
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Do you provide services to woodbridge,on,and what is your best price l4l1n6 |
Do you service 42 Leroy grant dr. |
I'm interested in knowing if my service address is available for internet service? (117 lester Avenue Moncton N.B E1C4T8) Also I would like to know total cost for setup if available? Finally am I able to use my own router? |
price for internet at small business |
Can I get a number to call about getting internet or a Live chat line..thanks |
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