TekSavvy Solutions Inc. Reviews & Service Offerings |
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Company Info
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Rating
| Gonevoip's Opinion (2): |  |
| Users Rating: |  |
7%
93%
Reviews Stats
angry !
| July 14, 2019 | |
| Submitted by: | Michael Sperber (Ottawa , ON) |
Unpleasantly Surprised |
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Couldn't deliverTries hard but could not deliver stable and acceptable modem and particularly wi-fi speeds. Speeds would dip to nothing and break connection, constant spooling. Tech support tried hard to fix including trying 3 modems to no avail. Refuse to do anything other than pro rated refund even though I NEVER got the service and speeds I was promised, Very disappointed. If it works for you great, if not...... |
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| July 3, 2019 | |
| Submitted by: | Tracey (London , ON) |
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Unpleasantly Surprised |
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Horrific companySigned up as advertised unlimited internet, so changed phone and internet. They didn't show to hook up so I had to call back. Finally, 2wks later tech shows and hooks wires up outside and asked my son to hook up modem-tech leaves saying he only has to make sure the wire is hooked up-I have no internet or phone and to boot I spent an entire day on my cell phone to be told someone may be out in 48hrs. They took $120.00 and already took another payment out of my account for a month of service which I don't even have service yet! Worst customer service and you can't get a hold of anyone after-hours! Bad, Very Bad, Very, Very Bad! |
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| June 22, 2019 | |
| Submitted by: | emily (st.catharines , ON) |
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Angry |
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garbage service and rip offnot only do they suck - I have had them for a year which don't worry they never miss charging you but I have had issues since I got them. from several different modems not working to the slowest internet service possible. they never return your calls and honestly very snippy staff. will be cancelling my service beware its worth it to pay the extra money to just not talk to them. |
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| June 2, 2019 | |
| Submitted by: | Velissa Ross (Scarborough , ON) |
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Angry |
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BEWARE: TekSavvy is Rogers in disguiseI have never purchased Internet services before, so I decided to stay away from the big companies like Rogers and Bell, to avoid the notorious poor customer service that those larger companies offer. I ended up choosing tekSavvy as my new Internet provider. However, unbeknownst to me, Rogers must set up the Internet modem connection, and this connection is done by the Rogers service Department, not by TekSavvy staff.Long story short: I have wasted over nine hours of my personal time, waiting for a Rogers service person to actually knock on my door. I believe it has been at least six service calls in total that have been done, and only today has someone from Rogers actually knocked on my door. Five of those six service calls, had notes on them saying that the connection outside my house was not the issue, that a service technician needed to contact the homeowner to gain access to the modem connection problem inside. Also, two of the service calls were canceled without telling me, one was cancelled while I was waiting for someone to arrive, and one of those service calls was scheduled without consulting me. They better not charge me for the two weeks it took Rogers to hook up my modem connection. To say that I am irate over the quality of service that I have been receiving, would be an understatement |
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| May 10, 2019 | |
| Submitted by: | admin (Brantford , ON) |
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Angry |
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unorganizedMy spouse and I recently set up an account with Tech Savvy and we did our payment and had our internet date set and we had to change it to a closer date they ended up cancelling our date and then giving us a later one saying "when you request a new date it cancels your previous set date" if that's the case we would have kept the first date. Now we had to rebook again and that was for today (May 9th 2019) and they didn't show up saying "we never confirmed the date" I watched my spouse on the phone say "ok so it is set for May 9th between 5-8?" they confirmed it and then never showed. Pretty unorganized with re books etc and just overall a bad experience we've cancelled our services without any experience with actual internet itself. |
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| May 2, 2019 | |
| Submitted by: | Mike (Ottawa , ON) |
Disappointed |
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Horrible companyOvercharged me an extra month after I cancelled. they claimed my new company told then to stop my cancellation process....?? Without my authorization . I was with tech savvy for 6 years and there scamming me for 1 months bill. Goodluck to future customers. |
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| April 22, 2019 | |
| Submitted by: | Mike (Ridgetown , ON) |
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Angry |
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GarbageThis is the second time in two months that tech savy has told us a date that they would be out to fix our Internet and the second time that they have switched the date without notifying us. When I speak to their garbage customer service all they do is say "nothing we can do about it." People take days off during the week to be home for this and it's unacceptable that this happens especially without notifying us and essentially making us hunt them down for answers. This company needs to be held accountable for their lack of customer service and lack of knowledge about how things even work in their company! Please I'm telling you stay away from tech savy! Might be cheap but you pay for it with your mental health! |
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| March 26, 2019 | |
| Submitted by: | Melissa (Edmonton , AL) |
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Angry |
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Garbage. A company run by kindergartners.Cheap. Which is nice. However, when something goes wrong, like a downed line in your backyard, nothing gets resolved. Sitting it a puddle now for a week with no backyard access for my dog or kid. No notice when Shaw is supposed to come, and no follow-up, except when I pursued them."Oh," they say, "not done? Hm, it says here it was done." "Uh, rest assured it was NOT done. The wire touching the ground in my backyard clearly shows it was not done." "Well, the best I can do is put a rush on it." "What does that mean?" "Well, they'll make it a priority." "How is a downed wire not a priority right off the hop?" "..." Seriously, $#!T service. Don't do it. Reply from: TSI-John March 29, 2019 Hello, I am aware of your experience and all that you went through to get the downed wire repaired. I am very sorry for the aggravation this has caused. We hate that this happened to you and your family. I have passed this issue along to our regulatory team that will be working to get these types of issues resolved on a priority basis with the vendor going forward. Please reach out to us if we can be of any assistance in the future. If I can be of any assistance please email myexperience@teksavvy.com. |
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| January 10, 2019 | |
| Submitted by: | Roland Tobiasz (Burlington , ON) |
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Angry |
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Honest review after one month.I live in Burlington and I switched from Cogeco to Teksavvy mid December 2018. Teksavvy uses Cogeco infrastructure so the service should be the same, right? Wrong.When I was switching, I asked specifically if they throttle and I was told...."NOOOO! Teksavvy does not throttle." Well here's how my speed looks inreality after 1 month: Night, morning - approx 40Mb/s, which is what I signed up for Afternoon & evening - anywhere from 2Mb/6 - 15Mb/s. I've tested it the past week and those are my numbers. Now to be fair to Teksavvy, they have their throttling set up in such a way that video streaming is not that much affected but website download and data transfer is. So, if you stream video (Netflix, etc) then you should be OK but if you play games, transfer data or even want a responsive website experience then stay away from them. |
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| December 26, 2018 | |
| Submitted by: | Janice (Toronto , ON) |
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Disappointed |
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Dishonest CSRI had a bad experience recently. I called CSR and guy with not canadian accent picked phone explained everything. Still wifi was not working. Internet was ok. He started telling my router is faulty. I began searching for another router. Fortunately my friend who is in IT came and checked and found user name and password has been changed without my knowledge. He was able to retrieve. Atleast they have to be honest to customers |
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| Monthly Fee | Setup Fee | Contract | Speed | Monthly Usage |
| $52.95 | Shipping: $49.95 Other: $ | No |
Download: 30 Mbps Upload: 5 Mbps |
Cap: Overage: |
TekSavvy Solutions, Inc. believes in doing the right thing. For their customers. For their business. For their employees. They do this by treating people the way they would want to be treated. Fairly. Honestly. With respect and consideration.
From their phone offerings to their Internet services. They believe Canadians should enjoy great access, at a fair price. Without unfair restrictions and fees imposed by monopolies to benefit their bottom line. They believe that people are tired of the status quo where Internet access is controlled by a select few corporations. They believe that consumers shouldn’t have to feel that their only choice is the best of the worst. They believe that consumers want an alternative that advocates for their rights and earns their trust and their business. They are that alternative.
Since their inception in 1998, they have been working hard to improve the industry. Their business practices are effective and transparent. They believe in candor. They believe in integrity. And, most of all, they believe Canadians deserve a better choice and a better deal. It seems they’re onto something. TekSavvy has been ranked as Canada’s #1 ISP on dslreports.com for years running. Profit 100 magazine has repeatedly named them as one of Canadians Fastest Growing Companies. And they believe that it will continue to grow exponentially. Because, in the end, doing what’s right is the best business strategy of all.
Teksavvy is cheaper not only in the one product tier that we have listed here but across the whole spectrum of choices you can have. There's DSL, there is Cable internet - you name it they have the works for it.
TekSavvy is entirely Canadian owned and operated, with its headquarters based in Chatham, Ontario and their sister office in Gatineau, Quebec. This allows for superb 24/7 bilingual customer support. TekSavvy operates using what is called "last mile" infrastructure from the big Canadian telco Bell, Rogers, Cogeco, Shaw, Telus, and Vidéotron. Though Teksavvy sets their own flavor with different price and set of features included.
TekSavvy's DSL 6 service is the entry point of Fiber To The Node (FTTN) DSL service for customers in both Ontario and Quebec. TekSavvy's DSL services, when coupled with their TekTalk Unlimited VoIP service, has the monthly recurring dry loop fee waived.
TekSavvy Internet comes in 3 different types of access technology, for urban areas is DSL and Cable. For some rural areas in Southwestern Ontario, the TekSavvy has a product named SkyFI. Below we review the current pricing of all Teksavvy Internet packages;
DSL
- High Speed DSL 6 @ $ 35/month (200GB)
- High Speed DSL 15 @ $46/month (unlimited)
- High Speed DSL 25 @ $50/month (unlimited)
- High Speed DSL 50 @ $57/month (unlimited)
Cable
- Cable 5 @ $24.95/month (200GB)
- Cable 30 @ $52.95/month (unlimited)
- Cable 75 @ $59.95/month (unlimited)
- Cable 150 @ $68.95/month (unlimited)
- Cable 250 @ $89.95/month (unlimited)
SkyFi (For Rural Ontario)
- SKYFI Basic I Up To 1 Mbps Download @ $24.95/month (unlimited)
- SKYFI PRO 3 Up To 3 Mbps Download @ $29.95/month (unlimited)
- SKYFI MAX 6 Up to 6 Mbps Download @ $39.95/month (unlimited)
- SKYFI TITANIUM 10 Up to 10 Mbps Download @ $54.95/month (unlimited)
See this handy video produced by Teksavvy on how to troubleshoot a slow internet connection with some really helpful tips!
You may want to read all the reviews before contacting TekSavvy to see what the experience is like, or continue exploring and compare to other providers!
Features
| Web Email Access: | 
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| Online Chat Support: |
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| Feature 24x7 Support: |
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| Unlimited Bandwidth: |
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| Own Modem: |
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| Rent Modem: | 
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| Combo Wireless Modem: |
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| Fixed IP Available |
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| DHCP IP |
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| Extra Protection Plan |
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| DSL |
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| Cable |
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| Email Accounts |
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How much would unlimited high internet be in brantfordHello Gail, Teksavvy prices for Unlimited Cable Internet go from $34.95/month for 5 Mbps Download to $89.95/month for 250 Mbps Download. So it depends on what your use is today and planned use. For example, if it is just two people with occasional browsing and streaming, then a 30 Mbps Download could work well. But if it is a busy family of 5 with 2 teenagers, then look at packages that deliver 150 Mbps download to start. Hope this help. The GoneVoIP Team |
when will i get an answer . im on hold for a long time longer than you said |
Why does it say NO DATA on my tv screen when I have internet? |
Why are my shows saying NO DATA when I have internet? |
Do you provide services to woodbridge,on,and what is your best price l4l1n6 |
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