Primus Reviews and Plans

Provider Summary Information


Devices: N/A
Coverage: AB, BC, MB, NF, NS, NT, ON, PEI, QC, SK & YK
Monthly : $20.95 CAD

1 2 reviewCount
Axvoice VoIP Service
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November 4, 2019
Review Helpful? 0 Yes No 0
Submitted by: Ian Hendrie (Barrie , YT)
Feeling angry Angry Rating 👎


2 weeks after signing up we still dont have the phone working. We have phoned several times and all we get is we will phone within 24 hours, not one call back. When I do talk to them all I get told it is more complicated then most people think. I used work in telecom it is not. I would never recommend Primus based on our experience.
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Setup Fee Long Distance Rates

Canada: FREE
Intl. Minutes: 0

Distributel acquired Primus on January of 2021. Primus is now part of Bell Canada, as Distributel was acquired by Bell in 2022.

Primus was established in 1997, is HQ in Toronto, ON. Primus provides long-distance, Home Phone VoIP, business VoIP, high-speed Internet service and POTS for residential and business use.

While Primus has a very good Canadian track record; its Digital (VoIP) Unlimited Home Phone Plus plan used to be one of the most expensive in the Canadian market. Recently updated pricing for their 2-year plan contract to be $15.95 a month, for the first 12-months. Then is $20.95 per month. This plan is called Digital Home Phone Plus does have some of the most traditional features, 18 features included, such as Voicemail, Telemarketing guard, and Caller ID.

The other plan available is the Digital Home Phone, which has no advanced features, such as voicemail to email, only local calling and it comes to be $9.95 per month. 

With either home phone plan one may chose a long distance add-on:

  •  Unlimited International - $15.00 (Unlimited worldwide calling to 90 destinations)
  •  Unlimited North America - $10.00 (Unlimited calling within Canada and to the U.S.)
  •  Unlimited Canada - $7.00 (Unlimited calling within Canada)
  •  Unlimited World - $23.00 (Unlimited worldwide calling to 94 destinations including Canada and the U.S)

Primus Home Phone lacks a softphone and a smartphone app; something many providers these days do include. As usual, you can get a new telephone number or port your existing number. For some reason Primus decided to not support BYOD, effectively closing the door to potential customers.

Shall be noted Primus Home Phone service implies a two-year contract, the month to month cost is not so much more expensive than other providers. Though you have to weigh in what features are important to you; as it could be missing from Primus Home Phone.


Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark

Do you have landline home phone? (not voip)

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