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HeroNet.ca Reviews & Service Offerings

HeroNet.ca
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Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 4

   

HeroNet.ca
HeroNet.ca

HeroNet.ca

Website:
Services:
Availability:
www.heronet.ca
DSL, FTTN, Cable
ON & QC
1-800-851-4376

Get a Quote Visit Site

Monthly Fee Setup Fee Contract Speed Monthly Usage
$38.88 Shipping: $50 Other: $ No

Download: 15

Upload: 10

Cap: NA

Overage: NA

HeroNet was founded back in 2012, and within these few years they have gained a lot of positive footing in the telecom world. They pride themselves on exquisite customer service and unlimited Internet services across Quebec and Ontario. They have a wide variety of cable and DSL/FTTN Internet plans that are tailored to match the specific needs of any customer. All of their plans are unlimited to insure a flat rate service you can budget!

Today, most customers looking for unlimited Internet services like HeroNet are doing some form of video streaming service. 

HeroNet offers an FTTN 15 mbps plan which has an upload speed from 1 mbps to 10Mbps which is priced at $48.88 per month. This upload speed can be increased to up to 10 mbps, all depending on the modem you choose to use. A VDSL modem will get you faster upload, while the ADSL modem will be limited to 1Mbps upload. High upload values are generally required by people who want improved quality on their VoIP, video conferencing service or people who are regularly uploading large files to the Internet. Upon our review of other service providers we can assert that HeroNet offers a reasonable price. For example NetFox offers a 15 mbps unlimited plan with an upload speed of 1 mbps for only $44.95 per month plus a dryloop fee of 7 to 25$ per month. The same plan at HeroNet is only 48.88$ with no dryloop fee. Plus the excellent customer service that is provided by HeroNet, you need only figure out if unlimited Internet is for you.  

This can provide insight into whether or not they actually need an unlimited plan. Considering that limited plans are usually offered at more affordable rates, a customer can save tons of money! Leopard Networks provides a DSL plan which has a download speed of 6 mbps and a cap of 150 gigs but is only priced at a paltry $26.95.

HeroNet does have a healthy download speed of 15 mbps. HeroNet`s installation fee of $99.00 is quite steeper in comparison to other service providers who charge $49.99 on average. It may seem that Heronet is trying to get away with making money wherever it possibly can but 50$ is not much when you consider HeroNet's higly rated customer service and a cheaper monthlty fee. 

Overall we think that HeroNet has prooven to be a great service provider with a customer service focused approach. This is refershing to see in todays market where the big guys cannot compete. 

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
 

Reviews Stats

Rating
3
Rating
0
Rating
1
Rating
0
Rating
0

Top Positive


1 person found the following review useful
Submitted on: October 7, 2016
Submitted by: Andre Mailhot(Montreal, QU)
Overall Rating: Rating
Would Recommend? YES

Heros !

Registered with HeroNet after nightmare support and service from Bell. I would never go back! Great service, great support, insanely good customer service. They hand delivered my preconfigured modem and I after I realized that I had speed issues with my wifi (interference) they saved the day and fixed it in a jiff.


Do you find this review useful?

1 Yes No 0 Report abuse


Top Critical


3 persons found the following review useful
Submitted on: September 2, 2016
Submitted by: George (Ottowa, ON)
Overall Rating: Rating
Would Recommend? NO

Terribly unorganized, & take no responsibility

About two months before my move to my new location, I found & contacted HERONET in order to find out if I will have coverage in my new home. After providing my phone and email, I received a call back in a few days time with the answer “YES”, I was assured all plans including DSL, CABLE and even phone were available for me at my new location.
Fast forward two months-
After successful relocation two months later, I call back and begin the process of setting up my account. It was tedious to say the least. I had to pay all the charges upfront before anyone had even come to my home, which was bizarre but I continued onwards. After choosing my plan, it seemed none of my payments would go through & after calling support I was told that the page was incorrectly “maintained” recently and that was the reason for me not being able to pay. After about 30 minutes and many on the fly website changes & page refreshes I was finally able to pay for my internet, though even then some options weren’t listed due to the aforementioned on the fly website changes.
At last my payment went through and I got an appointment for a technician to be at my home in about 1.5 weeks time. GREAT! Or not? It turns out shortly before the technician’s arrival date I receive a call saying that they in fact DO NOT have coverage in my home for all their plans, however I was reassured that they can provide me with a slower, but still acceptable alternate internet package. At this point I’m disappointed because I called far in advance to avoid this exact situation, and also because they already have my money and told me there is absolutely no room for discount on the first month, UNLESS I leave a positive review their webpage! So I agree to their slower “alternate” internet plan. Lo & behold I receive a call and am told that they can’t provide me with ANY of their services! At this point I’m stranded without internet, but I’m able to get my refund safe and sound. I asked them why all the nonsense and they told me to go and call Rogers or Bell and complain to them, since those were the providers in question who work with them and that they take no responsibility in their lack of service.


Do you find this review useful?

3 Yes No 1 Report abuse


All Reviews

1 person found the following review useful
October 7, 2016
Submitted by: Andre Mailhot (Montreal, QU)
Overall Rating: Rating
Would Recommend? NO

Heros !

Registered with HeroNet after nightmare support and service from Bell. I would never go back! Great service, great support, insanely good customer service. They hand delivered my preconfigured modem and I after I realized that I had speed issues with my wifi (interference) they saved the day and fixed it in a jiff.
Do you find this review useful? 1 Yes No 0 Report abuse
1 person found the following review useful
October 2, 2016
Submitted by: ANDREA HIGUERA (MONTREAL, QU)
Overall Rating: Rating
Would Recommend? NO

Excelent service

I finally changed my internet provider and I'm glad that I found HeroNet.

Excelent internet service, but the best part is their exceptional customer service.
Do you find this review useful? 1 Yes No 0 Report abuse
1 person found the following review useful
September 30, 2016
Submitted by: Lou (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

HeroNet...GREAT!!

SPEED...SERVICE...STABILITY. These guys have it all covered. The BEST... PERIOD.
Do you find this review useful? 1 Yes No 0 Report abuse
3 persons found the following review useful
September 2, 2016
Submitted by: George (Ottowa, ON)
Overall Rating: Rating
Would Recommend? NO

Terribly unorganized, & take no responsibility

About two months before my move to my new location, I found & contacted HERONET in order to find out if I will have coverage in my new home. After providing my phone and email, I received a call back in a few days time with the answer “YES”, I was assured all plans including DSL, CABLE and even phone were available for me at my new location.
Fast forward two months-
After successful relocation two months later, I call back and begin the process of setting up my account. It was tedious to say the least. I had to pay all the charges upfront before anyone had even come to my home, which was bizarre but I continued onwards. After choosing my plan, it seemed none of my payments would go through & after calling support I was told that the page was incorrectly “maintained” recently and that was the reason for me not being able to pay. After about 30 minutes and many on the fly website changes & page refreshes I was finally able to pay for my internet, though even then some options weren’t listed due to the aforementioned on the fly website changes.
At last my payment went through and I got an appointment for a technician to be at my home in about 1.5 weeks time. GREAT! Or not? It turns out shortly before the technician’s arrival date I receive a call saying that they in fact DO NOT have coverage in my home for all their plans, however I was reassured that they can provide me with a slower, but still acceptable alternate internet package. At this point I’m disappointed because I called far in advance to avoid this exact situation, and also because they already have my money and told me there is absolutely no room for discount on the first month, UNLESS I leave a positive review their webpage! So I agree to their slower “alternate” internet plan. Lo & behold I receive a call and am told that they can’t provide me with ANY of their services! At this point I’m stranded without internet, but I’m able to get my refund safe and sound. I asked them why all the nonsense and they told me to go and call Rogers or Bell and complain to them, since those were the providers in question who work with them and that they take no responsibility in their lack of service.
Do you find this review useful? 3 Yes No 1 Report abuse

what do i need to hok to your service


Good day! Ideally we always encourage going through the online store to place an order, but if you would need some guidance on what your ideal service would be, you can always call us at 1.800.851.4376. If you reply with your phone number and a time to call, a hero would be glad to reach out to you! We look forward to saving your day! HeroNet.ca

Rating  0     Rating  0 Report abuse

Maple Leaf Rating

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(4) Reviews + (0) Replies: 4


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