HeroNet.ca Reviews and Plans

HeroNet.ca
Provider Summary Information
HeroNet.ca
HeroNet.ca

HeroNet.ca

Website: www.heronet.ca
Services:
Coverage: ON & QC
Monthly : $65 CAD

1-800-851-4376

Order Now Visit Site


137 5 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing HeroNet.ca visitors in most cases feel Feeling satisfied satisfied!!
Rating
18
Rating
106
Rating
3
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0
Rating
4

All Reviews

March 30, 2021
Review Helpful? 2 Yes No 1
Submitted by: gvrvwimpbot ( Outremont , QC)
Feeling satisfied Satisfied Rating 👍

Review from Canadianisp.ca

I_ve been a HeroNet customer since 2017 and never had a problem.
They helped me transfer my subscription to a new address and everything went smoothly.
What I also really like with them is that they take the time to call you when needs be. Like when I wanted to upgrade for a faster transfer speed, they called me to make sure that it is really what I needed and checked that nothing was wrong with it.
December 7, 2020
Review Helpful? 2 Yes No 0
Submitted by: Lin (Toronto , ON)
Feeling happy Happy Rating 👍

Great Service

I have been using this service for sometime now and really so happy with the service.
October 30, 2020
Review Helpful? 3 Yes No 4
Submitted by: gvrvwimpbot ( Ottawa , ON)
Feeling satisfied Satisfied Rating 👍

Review from Canadianisp.ca

Great service, always there and is always reliable. Fun to have Hero on speed dial if I need it
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Promo Plan Speeds

Download: 75 Mbps

Upload: 15 Mbps

HeroNet is a telecommunications provider that serves Quebec, Manitoba, British Columbia, Ontario and Alberta. The service provider has seemed to make a good name, satisfying many with their great customer service.

HeroNet focuses Home Internet Service with plans that have no contracts, unlimited downloads, no cancellation fees and flat rate monthly billing. This seems to ensure that if you’re buying you know what you are paying for and there are no surprises along the way. Within their plans, customers can pick between cable and DSL, each providing a variety of options within to fit their respective needs.

The following plans are Cable Internet plans in Ontario that use Cogeco lines of service

  • 40 mbps down, 10 mbps up for $55/month
  • 60 mbps down, 10 mbps up for $70/month
  • 120 mbps down, 10 mbps up for $85/month

The following plans are Cable Internet plans in Ontario that use Rogers lines of service

  • 30 mbps down, 5mbps up for $55/ month
  • 75 mbps down, 10mbps up for $65/month
  • 300 mbps down, 20 mbps up for $90/month

The following plans are Cable Internet Plans available in Quebec

  • 5 mbps down, .512 kbps up for $38.88/month
  • 10 mbps down, 2 mbps up for $44.88/month
  • 15 mbps down, 10 mbps up for $48.88/month
  • 20 mbps down, 10 mbps up for $52.88/month
  • 30 mbps down, 10 mbps up for $58.88/month
  • 120 mbps down, 20 mbps up for $78.88/month
  • 200 mbps down, 20 mbps up for $108.88/month

The plans that are listed are the starting price. If you choose to buy a modem, router or even add a phone line with your purchase the price will change accordingly. Keep in mind that modems can only be purchased by subscribers.

HeroNet does have a dry-loop fee but it is only charged with the 6 mbps plan. If you are installing Cable Internet, either in Quebec or in Ontario if you transfer Cable Internet then it is free otherwise it is $50. It may seem that HeroNet is fishing for your money with these added fees but their prices for the plans they offer are cheaper than some of the other big internet providers like Rogers and Bell, so in that case a fee like $50 does not seem like much. Their great customer service also may make the extra fees worth it.

All in all GoneVoIP believes that HeroNet is a great choice as a home internet service with its unusual customer-centric and service- focused approach. However though the plans may be cheaper than the big names in the business, there is a possibility that the plans could be found elsewhere at a better price.

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

Is your service portable? I have 2 location in BC and occasionally one in Ontario. Can I port your service?

Rating  1     Rating  0 Report abuse

Please provide all owners and partners of this company


Good day! Like SuperMan, Batman and HeroNet Heroes, the main identify of the person behind the mask will always remain a mytery! If there is a specific reason for this question, we kindly recommend you give us a call or email us at info@heronet.ca We look forward to saving your day! HeroNet.ca


Hello, Is there a particular issue to address? Assume you had tried to call HeroNet @ 1.800.851.4376 to no avail?

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what do i need to hok to your service


Good day! Ideally we always encourage going through the online store to place an order, but if you would need some guidance on what your ideal service would be, you can always call us at 1.800.851.4376. If you reply with your phone number and a time to call, a hero would be glad to reach out to you! We look forward to saving your day! HeroNet.ca

Rating  2     Rating  0 Report abuse
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Avoid the Modem Rental Trap

Many of us have struggled with this item at the time we are shopping for internet service: the modem. The idea of a non-technical person making a determination. The typical mindset has always been around, rent along with the service provider. Now internet providers are also including 'whole home internet' or Managed Wi-Fi services, providing the modem and Wi-Fi router. All at added expenses. However that bundling, while making it easier in appearance make no mistake is a cash-grab by the
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If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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