HeroNet.ca Reviews and Plans

Provider Summary Information


Website: www.heronet.ca
Coverage: ON & QC
Monthly : $65 CAD


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141 5 reviewCount
Axvoice VoIP Service
FACT: When reviewing HeroNet.ca visitors in most cases feel Feeling satisfied satisfied!!

All Reviews

May 23, 2024
Review Helpful? 0 Yes No 0
Submitted by: Wang (Richmond Hill , ON)
Feeling disappointed Disappointed Rating 👎

Cannot cancel

I had 25M plan with Heronet for $730+ per year, for a few years now. The deal no longer makes sense so I decided to switch.

Requested to cancel the internet service 2 weeks ago. I pay yearly and the latest charge was in January for $730+. I would expect to receive prorated refund for about $480+. But there's no response whatsoever from heronet.

Made the request online. Also called their support number, which led to a message that says cancellation should be made by email. No live person can be reached. Sent the email and made several inquiries, with absolutely no response so far after two weeks.

Stay away.

Reply from: Wang
June 4, 2024
I recieved the refund. How can I update this review?

Reply from: Wang
June 4, 2024
July 16, 2022
Review Helpful? 2 Yes No 1
Submitted by: Adrian (toronto , ON)
Feeling happy Happy Rating 👍

great internet

Speed is great for the price and customer service was nice, overall a really good company with nice speeds.
March 30, 2021
Review Helpful? 3 Yes No 4
Submitted by: gvrvwimpbot ( Outremont , QC)
Feeling satisfied Satisfied Rating 👍

Review from Canadianisp.ca

I_ve been a HeroNet customer since 2017 and never had a problem.
They helped me transfer my subscription to a new address and everything went smoothly.
What I also really like with them is that they take the time to call you when needs be. Like when I wanted to upgrade for a faster transfer speed, they called me to make sure that it is really what I needed and checked that nothing was wrong with it.
December 7, 2020
Review Helpful? 2 Yes No 1
Submitted by: Lin (Toronto , ON)
Feeling happy Happy Rating 👍

Great Service

I have been using this service for sometime now and really so happy with the service.
October 30, 2020
Review Helpful? 3 Yes No 4
Submitted by: gvrvwimpbot ( Ottawa , ON)
Feeling satisfied Satisfied Rating 👍

Review from Canadianisp.ca

Great service, always there and is always reliable. Fun to have Hero on speed dial if I need it
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Promo Plan Speeds

Download: 75 Mbps

Upload: 15 Mbps

HeroNet is a telecommunications provider that serves Quebec, Manitoba, British Columbia, Ontario and Alberta. The service provider has seemed to make a good name, satisfying many with their great customer service.

HeroNet focuses Home Internet Service with plans that have no contracts, unlimited downloads, no cancellation fees and flat rate monthly billing. This seems to ensure that if you’re buying you know what you are paying for and there are no surprises along the way. Within their plans, customers can pick between cable and DSL, each providing a variety of options within to fit their respective needs.

The following plans are Cable Internet plans in Ontario that use Cogeco lines of service

  • 40 mbps down, 10 mbps up for $55/month
  • 60 mbps down, 10 mbps up for $70/month
  • 120 mbps down, 10 mbps up for $85/month

The following plans are Cable Internet plans in Ontario that use Rogers lines of service

  • 30 mbps down, 5mbps up for $55/ month
  • 75 mbps down, 10mbps up for $65/month
  • 300 mbps down, 20 mbps up for $90/month

The following plans are Cable Internet Plans available in Quebec

  • 5 mbps down, .512 kbps up for $38.88/month
  • 10 mbps down, 2 mbps up for $44.88/month
  • 15 mbps down, 10 mbps up for $48.88/month
  • 20 mbps down, 10 mbps up for $52.88/month
  • 30 mbps down, 10 mbps up for $58.88/month
  • 120 mbps down, 20 mbps up for $78.88/month
  • 200 mbps down, 20 mbps up for $108.88/month

The plans that are listed are the starting price. If you choose to buy a modem, router or even add a phone line with your purchase the price will change accordingly. Keep in mind that modems can only be purchased by subscribers.

HeroNet does have a dry-loop fee but it is only charged with the 6 mbps plan. If you are installing Cable Internet, either in Quebec or in Ontario if you transfer Cable Internet then it is free otherwise it is $50. It may seem that HeroNet is fishing for your money with these added fees but their prices for the plans they offer are cheaper than some of the other big internet providers like Rogers and Bell, so in that case a fee like $50 does not seem like much. Their great customer service also may make the extra fees worth it.

All in all GoneVoIP believes that HeroNet is a great choice as a home internet service with its unusual customer-centric and service- focused approach. However though the plans may be cheaper than the big names in the business, there is a possibility that the plans could be found elsewhere at a better price.


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

Is your service portable? I have 2 location in BC and occasionally one in Ontario. Can I port your service?

Rating  1     Rating  0 Report abuse

Please provide all owners and partners of this company

Good day! Like SuperMan, Batman and HeroNet Heroes, the main identify of the person behind the mask will always remain a mytery! If there is a specific reason for this question, we kindly recommend you give us a call or email us at info@heronet.ca We look forward to saving your day! HeroNet.ca

Hello, Is there a particular issue to address? Assume you had tried to call HeroNet @ 1.800.851.4376 to no avail?

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what do i need to hok to your service

Good day! Ideally we always encourage going through the online store to place an order, but if you would need some guidance on what your ideal service would be, you can always call us at 1.800.851.4376. If you reply with your phone number and a time to call, a hero would be glad to reach out to you! We look forward to saving your day! HeroNet.ca

Rating  2     Rating  0 Report abuse
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Avoid the Modem Rental Trap

Many of us have struggled with this item at the time we are shopping for internet service: the modem. The idea of a non-technical person making a determination. The typical mindset has always been around, rent along with the service provider. Now internet providers are also including 'whole home internet' or Managed Wi-Fi services, providing the modem and Wi-Fi router. All at added expenses. However that bundling, while making it easier in appearance make no mistake is a cash-grab by the
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If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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Canada’s Internet Speeds and Prices

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Best Home Internet in Alberta

Best Alberta Internet Providers of 2021 We did the research for the Best Home Internet Plans in Alberta. We are comparing the traditional telecom giants we typically love to dis-love, with comparable plans from last-mile providers.  We are not using any fancy or automated comparison tool to find and compare for example the internet providers in Calgary or determining the best internet providers in Edmonton. At Gonevoip.ca we find the best internet plans available in Alberta right at our fingertips; we work with most of the Internet Providers in Alberta. We did
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How-to Get Free OTA HDTV with instructions

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