HeroNet.ca Reviews and Plans

Provider Summary Information


Website: www.heronet.ca
Services: DSL, FTTN, Cable
Coverage: ON & QC
Monthly : $65 CAD


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Home Phone

Home Internet

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Business Internet

FACT: When reviewing HeroNet.ca visitors in most cases feel Feeling satisfied satisfied!!

All Reviews

March 30, 2021
Review Helpful? 2 Yes No 0
Submitted by: gvrvwimpbot ( Outremont , QC)
Feeling satisfied Satisfied Rating 👍

Review from Canadianisp.ca

I_ve been a HeroNet customer since 2017 and never had a problem.
They helped me transfer my subscription to a new address and everything went smoothly.
What I also really like with them is that they take the time to call you when needs be. Like when I wanted to upgrade for a faster transfer speed, they called me to make sure that it is really what I needed and checked that nothing was wrong with it.
December 7, 2020
Review Helpful? 2 Yes No 0
Submitted by: Lin (Toronto , ON)
Feeling happy Happy Rating 👍

Great Service

I have been using this service for sometime now and really so happy with the service.
October 30, 2020
Review Helpful? 3 Yes No 4
Submitted by: gvrvwimpbot ( Ottawa , ON)
Feeling satisfied Satisfied Rating 👍

Review from Canadianisp.ca

Great service, always there and is always reliable. Fun to have Hero on speed dial if I need it
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Promo Plan Speeds

Download: 75 Mbps

Upload: 15 Mbps

HeroNet is a telecommunications provider that serves Quebec, Manitoba, British Columbia, Ontario and Alberta. The service provider has seemed to make a good name, satisfying many with their great customer service.

HeroNet focuses Home Internet Service with plans that have no contracts, unlimited downloads, no cancellation fees and flat rate monthly billing. This seems to ensure that if you’re buying you know what you are paying for and there are no surprises along the way. Within their plans, customers can pick between cable and DSL, each providing a variety of options within to fit their respective needs.

The following plans are Cable Internet plans in Ontario that use Cogeco lines of service

  • 40 mbps down, 10 mbps up for $55/month
  • 60 mbps down, 10 mbps up for $70/month
  • 120 mbps down, 10 mbps up for $85/month

The following plans are Cable Internet plans in Ontario that use Rogers lines of service

  • 30 mbps down, 5mbps up for $55/ month
  • 75 mbps down, 10mbps up for $65/month
  • 300 mbps down, 20 mbps up for $90/month

The following plans are Cable Internet Plans available in Quebec

  • 5 mbps down, .512 kbps up for $38.88/month
  • 10 mbps down, 2 mbps up for $44.88/month
  • 15 mbps down, 10 mbps up for $48.88/month
  • 20 mbps down, 10 mbps up for $52.88/month
  • 30 mbps down, 10 mbps up for $58.88/month
  • 120 mbps down, 20 mbps up for $78.88/month
  • 200 mbps down, 20 mbps up for $108.88/month

The plans that are listed are the starting price. If you choose to buy a modem, router or even add a phone line with your purchase the price will change accordingly. Keep in mind that modems can only be purchased by subscribers.

HeroNet does have a dry-loop fee but it is only charged with the 6 mbps plan. If you are installing Cable Internet, either in Quebec or in Ontario if you transfer Cable Internet then it is free otherwise it is $50. It may seem that HeroNet is fishing for your money with these added fees but their prices for the plans they offer are cheaper than some of the other big internet providers like Rogers and Bell, so in that case a fee like $50 does not seem like much. Their great customer service also may make the extra fees worth it.

All in all GoneVoIP believes that HeroNet is a great choice as a home internet service with its unusual customer-centric and service- focused approach. However though the plans may be cheaper than the big names in the business, there is a possibility that the plans could be found elsewhere at a better price.


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
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Is your service portable? I have 2 location in BC and occasionally one in Ontario. Can I port your service?

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Please provide all owners and partners of this company

Good day! Like SuperMan, Batman and HeroNet Heroes, the main identify of the person behind the mask will always remain a mytery! If there is a specific reason for this question, we kindly recommend you give us a call or email us at info@heronet.ca We look forward to saving your day! HeroNet.ca

Hello, Is there a particular issue to address? Assume you had tried to call HeroNet @ 1.800.851.4376 to no avail?

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what do i need to hok to your service

Good day! Ideally we always encourage going through the online store to place an order, but if you would need some guidance on what your ideal service would be, you can always call us at 1.800.851.4376. If you reply with your phone number and a time to call, a hero would be glad to reach out to you! We look forward to saving your day! HeroNet.ca

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Avoid the Modem Rental Trap

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How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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Best Home Internet in Alberta

Best Alberta Internet Providers of 2021 We did the research for the Best Home Internet Plans in Alberta. We are comparing the traditional telecom giants we typically love to dis-love, with comparable plans from last-mile providers.  We are not using any fancy or automated comparison tool to find and compare for example the internet providers in Calgary or determining the best internet providers in Edmonton. At Gonevoip.ca we find the best internet plans available in Alberta right at our fingertips; we work with most of the Internet Providers in Alberta. We did
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What is a good internet speed for home in Canada

If you are like the rest of the Canadians you probably have the same Internet connection for at least the past few years. But the demand for internet connection in our daily lives and homes keeps on growing.  The reasons for the growing internet demand are certainly many.  Though to group them easily, we have: More mobile devices connected (phones, tablets, laptops..) IoT Smart things (Smart speakers, Smart Plugs, Smart thermostats..) High-Quality Streaming Content (HD, Ultra HD, and 4K) Audio
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Comparing Best Home Internet Plans in Ontario

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Home Internet Services with no price hike

Rogers and Bell are at it. Home Internet prices are set to increase, yes, again. According to sources at Rogers and Bell, the price increase is due to investments in their respective networks. Though possible seems odd price hike is almost in unison. Rogers's price hike is effective March 12th and Bell's will be in April. These always seem to fall around the same time for the past few years. Typical Rogers's increase is $4 for plans with a download speed of
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How-to Get Free OTA HDTV with instructions

When it comes to cutting the cord, any advice or tools that help us get as much content as possible are always welcome! HeroNet.ca makes a great little video about how to make a free HDTV antenna in less than 10 minutes using things are already have at home. In the video, they show the simple steps required to get yourself some free TV over the Free air HDTV antennas in Canada and even the US. While this homemade antenna may
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