Distributel Reviews and Plans

Provider Summary Information


Website: www.distributel.ca
Coverage: AB, BC, ON & QC
Monthly : $54.95 CAD


381 2 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

FACT: When reviewing Distributel visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

January 29, 2023
Review Helpful? 0 Yes No 0
Submitted by: Sue (North York , ON)
Feeling disappointed Disappointed Rating 👎

Very poor customer service

I signed up with Distributel mid January 2023. Since then I have had nothing but problems with this company. I call to speak to various departments, depending on the issue, but NO one seems to understand what I am asking. I have to keep repeating myself over and over again, and they still don't get it.

I'd love to know what countries they are contracting out their customer service to, because they need to think twice about this. It's very annoying when I speak perfect English but they don't understand the problem I'm having.

I signed up for Internet & Home Phone. It was to be installed Jan 19th. The Bell guy showed up. He couldn't do the installation as there were no copper lines on either side of the house. They were going to have their people come to dig up and install them. I changed my plan to cable instead, costs so much more which I can't afford. Anyway, they did not put in the STOP disconnection order to Rogers on my phone service, and I lost my home phone on the 20th. Thinking it was a Roger's issue I called them. After more than 2 1/2 hrs on hold with one person or another, I find out Distributel did not cancel the cancellation order with Roger's. They guy who set up the cable should have sent a notice to Roger's telling them not to cancel my service until Jan 30th, which is the date now of my installation of the cable service.

I ended up having to use my cell phone to make all kinds of calls. I only have 60 min a month. I only use it for emergencies, very short calls, etc... I NEVER go over the 60 min a month. I'm now more than 3 hrs over my limit, yet Disbributel will not pay for this. They are the ones who screwed the entire thing up. It's their responsibility to pay for this. It is also their responsibility to pay for my overage charges with Roger's from the 19th to the 30th. They are giving me a credit of $108. Not good enough. I want a credit for all the aggravation I have been through since I signed up with them. They have made my life a living HELL.

Once I find another provider that can give me a better price, I will be gone from Distributel and I will NEVER recommend them to anyone. I will tell them to stay as far away from this company as possible. They are NOT employing many people in Canada. They are contracting out to other countries. They should be employing Canadian's FIRST!!!!
July 14, 2021
Review Helpful? 6 Yes No 0
Submitted by: Charles Nellis (Vanier , ON)
Feeling disappointed Disappointed Rating 👎

Poor Customer Service and Issue Resolution

I signed up with Distributel for Internet and Home Phone via VOIP (with transfer of phone number from previous provider requested). They communicated to me that a technician would contact me on a certain date to complete the set up. Receiving no call or visit, I called customer service. They tranferred me 3x times and I was finally explained that I could of just connected everything myself when I received the equipment...

When I did so, Internet worked fine but when I tried the home phone, I discovered they assigned me a new number and didn't port my current number as I requested...

I called right, got transferred multiple times and had to do a porting request. Which takes a week. Now everything works but I had to keep 2 phone and internet serviced in parallel for a week... Kind of kills some of those costs savings.
June 24, 2021
Review Helpful? 6 Yes No 3
Submitted by: UDogra (St. Thomas , ON)
Feeling happy Happy Rating 👍

So far- really good (day 1); hope nothing changes.

I was very pessimistic about Distributel because of all the -ve reviews on this site. I still gambled. Here are current reviews, I will change/update them if anything changes. Day1:- The box arrived on time, very easy setup (literally plug and play), so far 1/2 price and 2X the internet speed compared to previous provider! I am so far veryyyyyyy happy, fingers crossed- hope it stays like this.
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Promo Plan Speeds

Download: 75 Mbps

Upload: 10 Mbps

Distributel has been providing telecommunication services for close to three decades! Since it was founded in 1988, Distributel has become one of the most prominent Internet service providers in Canada.

In the 1990s, Distributel faced Bell Canada in court, under the premise that what they were doing wasn't legal. Fortunately, the Canadian Radio-Television and Telecommunications Commission (CRTC) ruled in favor of Distributel - a decision which opened the door for competition in the Canadian Long Distance market.

Distributel has offices in 8 cities across Canada. Whether you're looking for Internet services (Cable, DSL or FTTN), Home Phone, LD or TV, Distributel will try to sell products and varied plans.

Distributel offers a variety of High-Speed Internet plans. Surf, share, download, and binge however you like. All plans are UNLIMITED and never worry about overage fees again. 

Below GoneVoIP reviews, all of Distributel Home Internet plans:


  • 25 Mbps Down, 10 Mbps Up at $44.95 a month 
  • 50 Mbps Down, 10 Mbps Up at $49.95 a month


  • 75 Mbps Down, 10 Mbps Up at $54.95 a month
  • 1 Gbps Down, 30 Mbps Up at $89.95 a month 

If you're looking for more information, then check GoneVoIP Reviews from Distributel users. The main website (distributel.ca) tends to be a little bit slow, oh the irony, so be patient while researching and navigating.  

The Distributel team is Canada-based and available to answer questions from 8 am to 9 pm EST Monday - Friday, and 9 am to 5 pm on weekends. The tendency GoneVoIP has noted over the past couple of years is that Distributel customer experience has taken a nosedive, and can't or it won't get up. 


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
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Extra Protection Plan Checkmark
DSL Checkmark
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Won't transfer to supervisor

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I dont understand what internet rates mean.

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Confirm this can be installed at 22621 Jury Rd., RR#3 Komoka Ont N0L 1R0

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It has been brewing for a few months. Competition in the Cable Internet segment, especially on Rogers's territory is fierce. This is mainly driven by, ironically Rogers itself by making available to smaller or independent ISP's Speeds that would otherwise look premium. Rogers's strategy seems to be working as small ISPs as VMedia or Velcom go neck a neck with other medium-sized internet companies such as TekSavvy. Offers Some of the available plans from Rogers' resellers are: Velcom 250 Mbps Down /
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How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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The 25 Most Popular Providers of 2018

To check our most updated list of popular providers please follow this link. Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe. This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The majority of searches are related to finding
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Types of internet access providers Last summer we set out to analyze the status of the home internet connection speeds across the country. We picked fourteen representative major urban centers and analyzed factors such as maximum available download speed, average speed, and average monthly pricing. This analysis shows some very interesting facts, for example, while Albertans are expected to pay less for gas than, say, Ontarians. However, on average Albertans will be paying some $7 more than Ontarians per month for equivalent internet
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What is a good internet speed for home in Canada

If you are like the rest of the Canadians you probably have the same Internet connection for at least the past few years. But the demand for internet connection in our daily lives and homes keeps on growing.  The reasons for the growing internet demand are certainly many.  Though to group them easily, we have: More mobile devices connected (phones, tablets, laptops..) IoT Smart things (Smart speakers, Smart Plugs, Smart thermostats..) High-Quality Streaming Content (HD, Ultra HD, and 4K) Audio
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Comparing Best Home Internet Plans in Ontario

After yet another price hike-up for Home Internet of some of the most popular plans in Ontario, we set a mission. We set to research the Best Home Internet Plans in Ontario. We are comparing the traditional telecom giants we typically love to dis-love, with comparable plans from last-mile providers.   We are not making any yellow press-like statements nor using any fancy ISP comparison tool. The fact is, we don't need one, at GoneVoIP we find the best home
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Home Internet Services with no price hike

Rogers and Bell are at it. Home Internet prices are set to increase, yes, again. According to sources at Rogers and Bell, the price increase is due to investments in their respective networks. Though possible seems odd price hike is almost in unison. Rogers's price hike is effective March 12th and Bell's will be in April. These always seem to fall around the same time for the past few years. Typical Rogers's increase is $4 for plans with a download speed of
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