Distributel Reviews & Service Offerings

Distributel
Maple Leaf Company Info
Distributel
Distributel

Distributel

Website: www.distributel.ca
Services: DSL, Cable, and FTTN
Availability: AB, BC, ON & QC
Monthly Price: $65 CAD

1-855-462-5349

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Home Phone

Home Internet

Business Phone

Business Internet

 

Reviews Stats

When reviewing Distributel Gonevoip visitors usually feel Feeling angry angry !
Rating
4
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0
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0
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0
Rating
26

All Reviews

September 6, 2019
Review Helpful? 2 Yes No 0
Submitted by: Steena Petersen (Aurora , ON)
Feeling angry Angry Rating 👎

Worst company ever

How does a company like this actually still stay in business I have had zero internet for more than 72 hours in all my years since internet has even been invented every company that I've ever dealt with not one company has been shut down like they are this week their systems are shut down phone internet everything how do they stay in business if they are a part of Bell.. they have done nothing but play games with me they cut me off for absolutely no reason when my bill has been paid a week early and because their systems can't get into my bank account and take more money they cut me off and tell me that it's their computers that did it. So every month or every other month I get cut off and they charge me there 25 to $35 fee on top of my regular monthly internet charge.. if I wanted to pay $100 a month for internet I would have just gone with bell or Rogers.. they are a large scam cutting their customers off and charging them reactivation fees and have nerve enough to tell people it's not an activation fee then what is it your systems cut me off and then you take 3 days to turn the internet back on and you don't even have the courtesy to communicate with your customers you don't call them you don't email them all your machines do all the work and they do the wrong work because ... ody pays attention to what the machines are doing.. every single customer service or technician I have spoken with always has the same spiel to spill out either English is so bad you can't understand them or I have to speak French to them just to communicate. None of the customer service people or technicians ever write anything down in the system to try to keep a good communication between the company and the customer.. run away as fast as you can this is not the company you can rely or trust they scan your bills and try to go in your account to take your money whenever they want and change your billing dates and then cut you off over $10, don't bother to tell you you owe $10 they just cut you off.. they have changed my bill price so many times that I don't even know what my bill is anymore and I only get the same thing I have for the last year-and-a-half with them and that is unlimited internet and a home phone my home phone didn't work for 6 months and they refused to reimburse me for the six months of it not working because they never wrote anything down to pass the next person or technician that we needed service.. I have decided to leave them and go to another company called DCI which is Telus lines and Bell cable and internet
August 23, 2019
Review Helpful? 1 Yes No 0
Submitted by: Jenn Cox (Toronto , ON)
Feeling angry Angry Rating 👎

DO NOT USE DISTRIBUTEL

DISTRIBUTEL IS BY FAR THE WORST PROVIDER I HAVE EVER DEALT WITH. I WAS ON HOLD FOR 45 MINS UNTIL A REP FINALLY ANSWERED. THEY BOOKED A DAY FOR THE TECHNICIAN TO COME SET UP THE INTERNET. THE DAY OF, NOONE SHOWED UP. I HAD TO CALL THEM (WAITED 30 mins on hold) THEY INFORMED ME THAT THE INSTALLATION WAS CANCELLED AS THEY ARE NOT ABLE TO SET UP INTERNET IN MU BUILDING. NOT ONLY DID THEY NOT CALL ME TO TELL ME THAT ITS BEEN CANCELLED, THEY WERE UNWILLING TO GIVE ME SOME TYPE OF COMPENSATION FOR THE INCONVENIENCE. WHATEVER YOU DO, CHOOSE A DIFFERENT PROVIDER. THIS COMPANY IS EXTREMELY UNPROFESSIONAL AND INCONSIDERATE.
August 19, 2019
Review Helpful? 1 Yes No 0
Submitted by: Maja Petrovic (Pickering , ON)
Feeling disappointed Disappointed Rating 👎

refusing to close account

They refused to cancel the account, Phone was ported already 2 weeks earlier, they kept charging . When I called them they were arguing that my phone is not ported, but I see my calls when I login in account of new phone provider! To talk to them I was waiting for 52 minutes, first call which they dropped. Second call and third still waiting already half hour...

Reply from: Maja Petrovic
August 19, 2019
They refused to cancel the account, Phone was ported already 2 weeks earlier, they kept charging . When I called them they were arguing that my phone is not ported, but I see my calls when I login in account of new phone provider! To talk to them I was waiting for 52 minutes, first call which they dropped. Second call and third still waiting already half hour...
July 12, 2019
Review Helpful? 0 Yes No 0
Submitted by: Melie Lauzon (Mont-Laurier , QC)
Feeling angry Angry Rating 👎

Technical problems and poor support

I had to cancel my phone service with Distributel because incoming calls from Videotron phone users did not work. Most of the people in my region are with Videotron.

I called technical support several times and they never fixed my problem. I spent many hours on the phone with them. Worst technical support I ever seen. 3 times they said they will call me back, but they never did. I had to call back myself and start the process all over again.

When I called customer service to cancel my account I had to fight to get a refund. I got a partial refund which is ridicoulus. I was just fed up to waste my time over the phone with them.
July 9, 2019
Review Helpful? 3 Yes No 0
Submitted by: Mehrad (Montreal , QU)
Feeling angry Angry Rating 👎

Awful surprise

I called Distributel on June 30th and spoke to an agent who gave me a deal and confirmed that the installation of the services will be on July 9th between 8-12pm

On July 9th I waited 3 hours and when I called they told me that the services that I bought AND paid are not offered in my area.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$65 Shipping: $FREE Other: $10 No

Download: 75 Mbps

Upload: 10 Mbps

Cap:

Overage:

Distributel has been providing telecommunication services for close to three decades! Since it was founded in 1988, Distributel has become one of the most prominent Internet service providers in Canada.

In the 1990s, Distributel faced Bell Canada in court, under the premise that what they were doing wasn't legal. Fortunately, the Canadian Radio-Television and Telecommunications Commission (CRTC) ruled in favor of Distributel - a decision which opened the door for competition in the Canadian Long Distance market.

Distributel has offices in 8 cities across Canada. Whether you're looking for Internet services (Cable, DSL or FTTN), Home Phone, LD or TV, Distributel will try to sell products and varied plans.

Distributel offers a variety of High-Speed Internet plans. Surf, share, download, and binge however you like. All plans are UNLIMITED and never worry about overage fees again. 

Below GoneVoIP reviews, all of Distributel Home Internet plans:

DSL

  • 15 Mbps Down, 10 Mbps Up at $55 a month. Promotional pricing of $22.95 with a 1-year contract
  • 25 Mbps Down, 10 Mbps Up at $57 a month. Promotional pricing of $24.95 with a 1-year contract
  • 50 Mbps Down, 10 Mbps Up at $60 a month. Promotional pricing of $29.95 with a 1-year contract

Cable

  • 75 Mbps Down, 10 Mbps Up at $65 a month. Promotional pricing of $50 with a 1-year contract
  • 150 Mbps Down, 15 Mbps Up at $75 a month. Promotional pricing of $65 with a 1-year contract
  • 250 Mbps Down, 20 Mbps Up at $95 a month. Promotional pricing of $85 with a 1-year contract  

Notes:
- Prices noted are Promotional. The rate applies for the first year on a 12 month term. In most cases, the prices without the promotion are $10 more expensive.
- The "promotion" includes Free: Installation, Activation, and Hardware

If you're looking for more information, then check GoneVoIP Reviews from Distributel users. Their website (distributel.ca) tends to be a little bit slow, oh the irony, so be patient while researching.  

The Distributel team is Canada based and available to answer questions from 8 am to 9 pm EST Monday - Friday, and 9am-5pm on weekends.

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

Won't transfer to supervisor

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I dont understand what internet rates mean.

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Confirm this can be installed at 22621 Jury Rd., RR#3 Komoka Ont N0L 1R0

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Comparing Best Home Internet Plans in Ontario

After yet another price hike-up for Home Internet of some of the most popular plans in Ontario, we set a mission. We had to research for the Best Home Internet Plans in Ontario. We are comparing the traditional telecom �
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Home Internet Services with no price hike

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2017 The Year in the Rear View Mirror

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