Distributel Reviews and Plans

Distributel
Provider Summary Information
Distributel
Distributel

Distributel

Website: www.distributel.ca
Services: DSL, Cable, and FTTN
Coverage: AB, BC, ON & QC
Monthly : $54.95 CAD

1-855-462-5349

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380 2 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing Distributel visitors in most cases feel Feeling disappointed disappointed!!
Rating
9
Rating
47
Rating
30
Rating
1
Rating
279

All Reviews

July 14, 2021
Review Helpful? 4 Yes No 0
Submitted by: Charles Nellis (Vanier , ON)
Feeling disappointed Disappointed Rating 👎

Poor Customer Service and Issue Resolution

I signed up with Distributel for Internet and Home Phone via VOIP (with transfer of phone number from previous provider requested). They communicated to me that a technician would contact me on a certain date to complete the set up. Receiving no call or visit, I called customer service. They tranferred me 3x times and I was finally explained that I could of just connected everything myself when I received the equipment...

When I did so, Internet worked fine but when I tried the home phone, I discovered they assigned me a new number and didn't port my current number as I requested...

I called right, got transferred multiple times and had to do a porting request. Which takes a week. Now everything works but I had to keep 2 phone and internet serviced in parallel for a week... Kind of kills some of those costs savings.
June 24, 2021
Review Helpful? 4 Yes No 1
Submitted by: UDogra (St. Thomas , ON)
Feeling happy Happy Rating 👍

So far- really good (day 1); hope nothing changes.

I was very pessimistic about Distributel because of all the -ve reviews on this site. I still gambled. Here are current reviews, I will change/update them if anything changes. Day1:- The box arrived on time, very easy setup (literally plug and play), so far 1/2 price and 2X the internet speed compared to previous provider! I am so far veryyyyyyy happy, fingers crossed- hope it stays like this.
April 22, 2021
Review Helpful? 8 Yes No 1
Submitted by: Devon Rylski (Orillia , ON)
Feeling disappointed Disappointed Rating 👎

Price Jumps

Modem rentals, Surcharges, and price increases every year. Not sure why but I am now paying $113 per month for internet when on Distributel's own website there is a cheaper price for the exact same service.

Done with these clowns. The internet works well...but the customer service, pricing ect just does not make sense. They are not competitive to other ISPs anymore...at all. After 6 years of this I've cancelled.
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Promo Plan Speeds

Download: 75 Mbps

Upload: 10 Mbps

Distributel has been providing telecommunication services for close to three decades! Since it was founded in 1988, Distributel has become one of the most prominent Internet service providers in Canada.

In the 1990s, Distributel faced Bell Canada in court, under the premise that what they were doing wasn't legal. Fortunately, the Canadian Radio-Television and Telecommunications Commission (CRTC) ruled in favor of Distributel - a decision which opened the door for competition in the Canadian Long Distance market.

Distributel has offices in 8 cities across Canada. Whether you're looking for Internet services (Cable, DSL or FTTN), Home Phone, LD or TV, Distributel will try to sell products and varied plans.

Distributel offers a variety of High-Speed Internet plans. Surf, share, download, and binge however you like. All plans are UNLIMITED and never worry about overage fees again. 

Below GoneVoIP reviews, all of Distributel Home Internet plans:

ADSL

  • 25 Mbps Down, 10 Mbps Up at $44.95 a month 
  • 50 Mbps Down, 10 Mbps Up at $49.95 a month

Cable

  • 75 Mbps Down, 10 Mbps Up at $54.95 a month
  • 1 Gbps Down, 30 Mbps Up at $89.95 a month 

If you're looking for more information, then check GoneVoIP Reviews from Distributel users. The main website (distributel.ca) tends to be a little bit slow, oh the irony, so be patient while researching and navigating.  

The Distributel team is Canada-based and available to answer questions from 8 am to 9 pm EST Monday - Friday, and 9 am to 5 pm on weekends. The tendency GoneVoIP has noted over the past couple of years is that Distributel customer experience has taken a nosedive, and can't or it won't get up. 

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

Won't transfer to supervisor

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I dont understand what internet rates mean.

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Confirm this can be installed at 22621 Jury Rd., RR#3 Komoka Ont N0L 1R0

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The 2020 Pulse of Residential Internet in Canada

The Gonevoip.ca site allows the request of telecom service quotations, particularly used for business and residential internet users. We have been providing this service, free of charge, for the past four (4) years. Thru the unprecedented and trying times of 2020, we have received more Residential quotation requests than ever before. This report narrows the focus to the residential internet service quotation requests. To find out more about what Canadians are looking for, such as the price point that triggers a
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Rating  7     Rating  1
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Internet Cable Wars: Battleground Ontario

It has been brewing for a few months. Competition in the Cable Internet segment, especially on Rogers's territory is fierce. This is mainly driven by, ironically Rogers itself by making available to smaller or independent ISP's Speeds that would otherwise look premium. Rogers's strategy seems to be working as small ISPs as VMedia or Velcom go neck a neck with other medium-sized internet companies such as TekSavvy. Offers Some of the available plans from Rogers' resellers are: Velcom 250 Mbps Down /
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How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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Rating  9     Rating  1
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The 25 Most Popular Providers of 2018

To check our most updated list of popular providers please follow this link. Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe. This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The majority of searches are related to finding
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Canada’s Internet Speeds and Prices


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What is a good internet speed for home in Canada

If you are like the rest of the Canadians you probably have the same Internet connection for at least the past few years. But the demand for internet connection in our daily lives and homes keeps on growing.  The reasons for the growing internet demand are certainly many.  Though to group them easily, we have: More mobile devices connected (phones, tablets, laptops..) IoT Smart things (Smart speakers, Smart Plugs, Smart thermostats..) High-Quality Streaming Content (HD, Ultra HD, and 4K) Audio
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Comparing Best Home Internet Plans in Ontario


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Home Internet Services with no price hike

Rogers and Bell are at it. Home Internet prices are set to increase, yes, again. According to sources at Rogers and Bell, the price increase is due to investments in their respective networks. Though possible seems odd price hike is almost in unison. Rogers's price hike is effective March 12th and Bell's will be in April. These always seem to fall around the same time for the past few years. Typical Rogers's increase is $4 for plans with a download speed of
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Rating  4     Rating  0
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The Internet of Things

The last decade has seen the Internet evolve in leaps and bounds – specifically in technologies pertaining to the cloud, big data, and pay-for-play computing services. Amazon Web Services officially launched in 2006; prior to that, on-demand utility computing services were only prevalent in university labs and high-end enterprise data centers. These days, anyone can deploy and run a virtual data center in the cloud, as cloud computing pricing models allow customers to pay only for what they use, and
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