Distributel Reviews and Plans
|January 29, 2023|
|Submitted by:||Sue (North York , ON)|
Very poor customer serviceI signed up with Distributel mid January 2023. Since then I have had nothing but problems with this company. I call to speak to various departments, depending on the issue, but NO one seems to understand what I am asking. I have to keep repeating myself over and over again, and they still don't get it.
I'd love to know what countries they are contracting out their customer service to, because they need to think twice about this. It's very annoying when I speak perfect English but they don't understand the problem I'm having.
I signed up for Internet & Home Phone. It was to be installed Jan 19th. The Bell guy showed up. He couldn't do the installation as there were no copper lines on either side of the house. They were going to have their people come to dig up and install them. I changed my plan to cable instead, costs so much more which I can't afford. Anyway, they did not put in the STOP disconnection order to Rogers on my phone service, and I lost my home phone on the 20th. Thinking it was a Roger's issue I called them. After more than 2 1/2 hrs on hold with one person or another, I find out Distributel did not cancel the cancellation order with Roger's. They guy who set up the cable should have sent a notice to Roger's telling them not to cancel my service until Jan 30th, which is the date now of my installation of the cable service.
I ended up having to use my cell phone to make all kinds of calls. I only have 60 min a month. I only use it for emergencies, very short calls, etc... I NEVER go over the 60 min a month. I'm now more than 3 hrs over my limit, yet Disbributel will not pay for this. They are the ones who screwed the entire thing up. It's their responsibility to pay for this. It is also their responsibility to pay for my overage charges with Roger's from the 19th to the 30th. They are giving me a credit of $108. Not good enough. I want a credit for all the aggravation I have been through since I signed up with them. They have made my life a living HELL.
Once I find another provider that can give me a better price, I will be gone from Distributel and I will NEVER recommend them to anyone. I will tell them to stay as far away from this company as possible. They are NOT employing many people in Canada. They are contracting out to other countries. They should be employing Canadian's FIRST!!!!
Reply from: Giovanna
July 3, 2023
Same problem. I got the service not more that two weeks ago ( internet) they still can't figure out how to fix it. I have to use my data on my phone half of the time
|July 14, 2021|
|Submitted by:||Charles Nellis (Vanier , ON)|
Poor Customer Service and Issue ResolutionI signed up with Distributel for Internet and Home Phone via VOIP (with transfer of phone number from previous provider requested). They communicated to me that a technician would contact me on a certain date to complete the set up. Receiving no call or visit, I called customer service. They tranferred me 3x times and I was finally explained that I could of just connected everything myself when I received the equipment...
When I did so, Internet worked fine but when I tried the home phone, I discovered they assigned me a new number and didn't port my current number as I requested...
I called right, got transferred multiple times and had to do a porting request. Which takes a week. Now everything works but I had to keep 2 phone and internet serviced in parallel for a week... Kind of kills some of those costs savings.
|June 24, 2021|
|Submitted by:||UDogra (St. Thomas , ON)|
So far- really good (day 1); hope nothing changes.I was very pessimistic about Distributel because of all the -ve reviews on this site. I still gambled. Here are current reviews, I will change/update them if anything changes. Day1:- The box arrived on time, very easy setup (literally plug and play), so far 1/2 price and 2X the internet speed compared to previous provider! I am so far veryyyyyyy happy, fingers crossed- hope it stays like this.
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Distributel is a leading independent telecommunications provider in Canada, offering a wide range of internet and communication services to residential and business customers. With a mission to empower Canadians with high-quality and reliable internet connectivity, Distributel has become a popular choice for those seeking affordable and flexible solutions.
Founded in 1988, Distributel has grown to become one of Canada's most trusted internet service providers. The company prides itself on being independent and customer-centric, allowing it to focus on delivering the best possible services without being tied to any specific infrastructure. Distributel's dedication to innovation, transparency, and exceptional customer support has earned it a positive reputation in the telecommunications industry.
Distributel offers a wide range of internet services designed to meet the diverse needs of Canadian households and businesses. From basic plans suitable for everyday browsing to high-speed packages tailored for gaming, streaming, and remote work, Distributel ensures there is an option for every customer.
Fiber and DSL Technologies
Distributel leverages advanced fiber-optic and DSL technologies to deliver reliable and fast internet connections. The company's fiber internet offers lightning-fast speeds, low latency, and consistent performance, making it ideal for data-intensive tasks and multiple connected devices. For areas where fiber is not available, Distributel's DSL internet provides a reliable alternative with competitive speeds.
No Contracts and Transparent Pricing
One of Distributel's key strengths is its commitment to simplicity and transparency. The company offers no-contract options, providing customers with the flexibility to choose their services without being locked into long-term commitments. Additionally, Distributel's pricing is straightforward, free from hidden fees or surprises, allowing customers to fully understand their monthly costs.
Exceptional Customer Support
Distributel takes pride in its exceptional customer support, emphasizing the importance of personalized and attentive service. The company's support team is available via phone, email, and online chat to assist customers with any technical inquiries or concerns. Distributel's dedication to providing timely and effective resolutions contributes to a positive customer experience.
Distributel offers its internet services in various regions across Canada, including Ontario, Quebec, Alberta, British Columbia, and more. The company continues to expand its coverage to serve both urban centers and rural communities, ensuring that more Canadians have access to reliable internet connectivity.
In addition to internet services, Distributel provides a range of communication solutions, including home phone and TV services. Customers can choose to bundle their internet with these services, allowing for cost savings and the convenience of managing multiple services under one provider.
Distributel actively engages with the communities it serves, supporting local events, charities, and initiatives. The company's commitment to community involvement demonstrates its dedication to giving back and fostering positive relationships with its customers and the broader community.
As part of its commitment to sustainability, Distributel has implemented various green initiatives to reduce its environmental impact. The company strives to operate responsibly and minimize its carbon footprint, reflecting its dedication to being a responsible corporate citizen.
In conclusion, Distributel stands as a trusted and customer-focused telecommunications provider in Canada. With a range of internet services, including fiber and DSL options, no contracts, transparent pricing, and exceptional customer support, Distributel offers flexible solutions tailored to the needs of its customers. The company's wide coverage, community involvement, and green initiatives further reinforce its commitment to empowering Canadians with reliable internet and communication services.
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Won't transfer to supervisor
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Confirm this can be installed at 22621 Jury Rd., RR#3 Komoka Ont N0L 1R0
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