Distributel Reviews & Service Offerings
|January 20, 2020|
|Submitted by:||Justin Bedard (Vancouver , BC)|
Why Distributel is WORSE than other providersLet me start off by saying that all internet providers can be quite an 'inconvenience' to deal with when problems arise. Let me continue by explaining why I believe Distributel is even worse than its competitors.
I envy those people who never run into issues with their connection or with the installation itself. For the rest of us, we all know the pains of dealing with phone robots, tech support, and the revolving door of CS reps we must bring up to speed with each and every repeated call.
Still, the grass is indeed greener on the other side when it comes to a cheaper provider like Distributel, who draws you in with cheaper rates, smaller contracts, and countless limited time offers.
The reason for this is twofold:
1 - They do not actually do the installations themselves - they mail you a modem or have other, bigger companies do this, like Shaw or Telus.
2 - The CS reps are quite misleading on the phone about how this works and quite generous with their broken promises.
Which brings me to my painful week dealing with Stanley and Randy from Tech Support, two ladies from the CS department, and Youssef from cancellations.
Jan 3 - I sign up online for Distributel's internet service. They tell me they are mailing me a modem. (Wait.. what? Why not just have the installer bring one?)
Jan 7 - I pick up the modem from Canada post. Okay, all good.
Jan 8 - My date of installation is set up sometime between 8am-noon. I take a half-day off from work. No one shows. I call.
"Oh, no one told you? An installer wasn't necessary. Your apartment is set up for auto-connect."
"Wait are you serious? How come no one communicated this to me? I missed work for this!"
"Yeah that's unfortunate."
"Okay well it's still not working."
"Really? We'll have to do it through the back-end then... Your internet should work by midnight. We'll refund you for the day of connection you missed!"
Jan 9 (Morning) - The internet is still not connected.
"Oh, that's because usually it doesn't connect until 10am the next morning." (But Stanley said by 'midnight?')
"Okay, well it's 10am now and there is still no connection."
"Hmm.. Okay we'll have to send someone out. We will escalate service to either 11th, 12th, or 13th."
Jan 9 (Evening) - Missed call from Distributel. No message. I call back.
"Hmm that's weird. There are no notes saying someone tried to call you."
"Okay... Well can you confirm my installation dates at least?"
"There are no installation dates."
"Are you serious? Randy said either the 11th, 12th, or 13th!"
"The soonest we can get someone there is by the 21st.
"Are you serious? That's 12 days from now!"
"Only 7 business days!"
"Patch me through to cancellations please. This is insane."
"I want to cancel."
"Okay, sir, just calm down-"
"-Don't tell me to calm down. This is ridiculous."
"Okay what if we credit you the modem rental fees for the year? Still the 21st though."
Jan 15 - Just in case, I call Distributel to confirm the date and ask if there are any updates on escalation.
"Sir, it says here that your internet was connected on Jan 8 and that no one needed to come out."
"THAT WAS THREE PHONE CALLS AGO. Please try and keep up."
"Sir, there is no confirmed date on the 21st."
"Are. You. Kidding. Me. ... What if I hadn't randomly decided to call? I would have waited 'til the 21st and just not had someone show up!"
"Please call 'Champion Team' and see if they can get a quicker installation date for you. But they are closed now. Call tomorrow."
Jan 16 - I try calling 'Champion Team.'
I Press 1 for English. No response or sound. I wait 5 minutes. nothing..
I press 2 for French. Nothing.. I try several more times. Nothing..
I reflect on all the stress this has caused me. Finally, I call customer service and cancel my service.
I understand that sometimes issues arise. But I was misled by this company three times about when someone would come out. The ever-changing reps have no idea what your situation is because they leave no notes. They failed to mention from the get-go that I did not need to take a day off of work, so I waited for nothing and lost potential wages. They also did nothing to convenience me or credit me for my troubles until I threatened cancellation. In fact, my first phone call with Stanley was the most frustrating only because he was not empathetic at all.
The fact is, whether or not these representatives actually scheduled in these dates for me, they failed to mention that these dates were all requests sent out to Shaw for THEIR installers to go out and fix this issue. Why? Because Distributel fixes nothing themselves. They are a middle man with no accountability whatsoever, and so if (and when) something happens, you will call them because you must, and they will, in turn, call Shaw or some other provider to fix it, because they must. Good luck figuring that out and ... grant you the patience to wait that long.
In the end, I couldn't. I just went straight to Shaw themselves. I ordered on the 16th. I had someone come out on the 17th. I mean, wow.
|January 15, 2020|
|Submitted by:||swathi mudili (ottawa , ON)|
Abusive CompanyAll their call centre staff are busy getting promoted within an year as HRs, Managers,. an excuse for giving their family and friends fake experience to get government jobs.. This is the reason their customer service is worst, they don't have anyone who works..All their employees are busy at gym, cosmetic surgeries, sephora, praising their beauty, joking about visible minority..
|January 13, 2020|
|Submitted by:||Devon (Orillia , ON)|
Playing GamesEvery year my "promotion ends" and my bill will double with no way to reverse the payment. These prices that they consider to be a promotion are regular prices elsewhere. Then I have to complain and advocate for better pricing...
I went from $41.00 CAD to $79 CAD for 75MBps service. Then they offered me 300Mbps for the original $41.00 CAD which is great but I would have been happy to just stay where I was without the hassle and 2 hours on the phone. These are just stoopid games Distributel plays and will eventually be the death of companies like this as consumers are becoming smarter and services offer better CRM.
Keep nailing your own coffin shut Distrubutel! Looks like Xinflix is dead in the water too...
|December 24, 2019|
|Submitted by:||Rob Lindsay (Ajax , ON)|
Collections for my Deceased MotherSo, I notified Distributel about my Mom passing. Had to call on 4 separate occasions, wait for 2+ total hours, because their customer service is so backed up and likely terrible. They sent a package to return the modem 2 weeks later, and then I received the return package and a notice from a collections agency on the same day, redirected from canada post. The company is completely disjointed, and caused some additional grief, time, and pain in the ass. Honestly, if you have been in business this long, you should have figured out customer service. New leadership is badly needed. The fact that there are very few places to leave a review means they are hiding behind a terrible reputation.
|December 19, 2019|
|Submitted by:||Michelle (Emeryville , ON)|
HorribleMy husband was dying in the hospital and not only would they not tell me what we owed on the account so I could pay it, which I was trying to do...but cancelled my service knowing what was happening. The lady I spoke to was horribly rude and completely unhelpful. Shameful company.
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$65||Shipping: $FREE Other: $10||No||
Download: 75 Mbps
Upload: 10 Mbps
Distributel has been providing telecommunication services for close to three decades! Since it was founded in 1988, Distributel has become one of the most prominent Internet service providers in Canada.
In the 1990s, Distributel faced Bell Canada in court, under the premise that what they were doing wasn't legal. Fortunately, the Canadian Radio-Television and Telecommunications Commission (CRTC) ruled in favor of Distributel - a decision which opened the door for competition in the Canadian Long Distance market.
Distributel has offices in 8 cities across Canada. Whether you're looking for Internet services (Cable, DSL or FTTN), Home Phone, LD or TV, Distributel will try to sell products and varied plans.
Distributel offers a variety of High-Speed Internet plans. Surf, share, download, and binge however you like. All plans are UNLIMITED and never worry about overage fees again.
Below GoneVoIP reviews, all of Distributel Home Internet plans:
- 15 Mbps Down, 10 Mbps Up at $55 a month. Promotional pricing of $22.95 with a 1-year contract
- 25 Mbps Down, 10 Mbps Up at $57 a month. Promotional pricing of $24.95 with a 1-year contract
- 50 Mbps Down, 10 Mbps Up at $60 a month. Promotional pricing of $29.95 with a 1-year contract
- 75 Mbps Down, 10 Mbps Up at $65 a month. Promotional pricing of $50 with a 1-year contract
- 150 Mbps Down, 15 Mbps Up at $75 a month. Promotional pricing of $65 with a 1-year contract
- 250 Mbps Down, 20 Mbps Up at $95 a month. Promotional pricing of $85 with a 1-year contract
- Prices noted are Promotional. The rate applies for the first year on a 12 month term. In most cases, the prices without the promotion are $10 more expensive.
- The "promotion" includes Free: Installation, Activation, and Hardware
If you're looking for more information, then check GoneVoIP Reviews from Distributel users. Their website (distributel.ca) tends to be a little bit slow, oh the irony, so be patient while researching.
The Distributel team is Canada based and available to answer questions from 8 am to 9 pm EST Monday - Friday, and 9am-5pm on weekends.
|Web Email Access:|
|Online Chat Support:|
|Feature 24x7 Support:|
|Combo Wireless Modem:|
|Fixed IP Available|
|Extra Protection Plan|
Won't transfer to supervisor
I dont understand what internet rates mean.
Confirm this can be installed at 22621 Jury Rd., RR#3 Komoka Ont N0L 1R0
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