Distributel Reviews and Plans
|July 14, 2021|
|Submitted by:||Charles Nellis (Vanier , ON)|
Poor Customer Service and Issue ResolutionI signed up with Distributel for Internet and Home Phone via VOIP (with transfer of phone number from previous provider requested). They communicated to me that a technician would contact me on a certain date to complete the set up. Receiving no call or visit, I called customer service. They tranferred me 3x times and I was finally explained that I could of just connected everything myself when I received the equipment...
When I did so, Internet worked fine but when I tried the home phone, I discovered they assigned me a new number and didn't port my current number as I requested...
I called right, got transferred multiple times and had to do a porting request. Which takes a week. Now everything works but I had to keep 2 phone and internet serviced in parallel for a week... Kind of kills some of those costs savings.
|June 24, 2021|
|Submitted by:||UDogra (St. Thomas , ON)|
So far- really good (day 1); hope nothing changes.I was very pessimistic about Distributel because of all the -ve reviews on this site. I still gambled. Here are current reviews, I will change/update them if anything changes. Day1:- The box arrived on time, very easy setup (literally plug and play), so far 1/2 price and 2X the internet speed compared to previous provider! I am so far veryyyyyyy happy, fingers crossed- hope it stays like this.
|April 22, 2021|
|Submitted by:||Devon Rylski (Orillia , ON)|
Price JumpsModem rentals, Surcharges, and price increases every year. Not sure why but I am now paying $113 per month for internet when on Distributel's own website there is a cheaper price for the exact same service.
Done with these clowns. The internet works well...but the customer service, pricing ect just does not make sense. They are not competitive to other ISPs anymore...at all. After 6 years of this I've cancelled.
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|Promo Plan Speeds|
Download: 75 Mbps
Upload: 10 Mbps
Distributel has been providing telecommunication services for close to three decades! Since it was founded in 1988, Distributel has become one of the most prominent Internet service providers in Canada.
In the 1990s, Distributel faced Bell Canada in court, under the premise that what they were doing wasn't legal. Fortunately, the Canadian Radio-Television and Telecommunications Commission (CRTC) ruled in favor of Distributel - a decision which opened the door for competition in the Canadian Long Distance market.
Distributel has offices in 8 cities across Canada. Whether you're looking for Internet services (Cable, DSL or FTTN), Home Phone, LD or TV, Distributel will try to sell products and varied plans.
Distributel offers a variety of High-Speed Internet plans. Surf, share, download, and binge however you like. All plans are UNLIMITED and never worry about overage fees again.
Below GoneVoIP reviews, all of Distributel Home Internet plans:
- 25 Mbps Down, 10 Mbps Up at $44.95 a month
- 50 Mbps Down, 10 Mbps Up at $49.95 a month
- 75 Mbps Down, 10 Mbps Up at $54.95 a month
- 1 Gbps Down, 30 Mbps Up at $89.95 a month
If you're looking for more information, then check GoneVoIP Reviews from Distributel users. The main website (distributel.ca) tends to be a little bit slow, oh the irony, so be patient while researching and navigating.
The Distributel team is Canada-based and available to answer questions from 8 am to 9 pm EST Monday - Friday, and 9 am to 5 pm on weekends. The tendency GoneVoIP has noted over the past couple of years is that Distributel customer experience has taken a nosedive, and can't or it won't get up.
|Web Email Access:|
|Online Chat Support:|
|Feature 24x7 Support:|
|Combo Wireless Modem:|
|Fixed IP Available|
|Extra Protection Plan|
Won't transfer to supervisor
I dont understand what internet rates mean.
Confirm this can be installed at 22621 Jury Rd., RR#3 Komoka Ont N0L 1R0
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If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%.
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