Comwave Reviews and Plans

Comwave calls himself to be Canada’s largest independent communications company, serving over 1100 cities in Canada and over 1,600 in the United States. Comwave's suite of services is segmented into Consumer, Business Enterprise, and Wholesale, and to support customers operates an own network through three geographically diverse data centers.

A few years ago GoneVoIP met with the Comwave team. During that meeting, the Comwave representative claimed the majority of the VoIP (Voice Over IP) traffic in Canada goes over Comwave's own network. GoneVoIP did ask for evidence to sustain such a claim; if indeed this is true fact then why would this is not advertised?!? Needless to say, we are still waiting to hear back for any form of evidence to cross-corroborate.

Now moving on beyond that and to give fair feedback, Comwave does have their own Data Centers and operates a proprietary VoIP network solution. Something many VoIP providers do too. In some unusual part that is how Comwave justifies being one of the most expensive Digital Home Phones in the market.

Throughout the years we have done various Comwave PHone reviews, however, and whenever is done we always note the same. The monthly cost for Comwave's Home Phone is consistent with some of the most expensive in Canada. More so if you factor multi-year contracts. We can attest that when compare reviews to other similar Digital Home Phone providers.

Must Read Now: Side by side comparison Comwave vs Phone Power - Updated. 

One key point here is that Comwave ties offer to 3-year contracts, which not even the wireless carriers are using these days. The promotional offer of 6-months of free service, means you have to commit to 3 years of paid service. You heard right, that is paying for 36-months for Comwave's Phone service. Comwave's terms show through the total 3 and 1/2 years if you add the paid service PLUS the free-months. Also, consider that porting in your number is done for free by Comwave but porting out to another provider there is a fee (at this moment that fee is $50). 

If you want to cancel Comwave at any time, as Comwave claims anyone can, but what they don't advertise is that there's an ETF; (or Early Termination Fee) which usually is composed by; some $120 (the equivalent of 6-months of free service) PLUS $50 (if you port your number out to another provider) PLUS ~$15 (estimated if you have to mail-in Comwave's Adapter) PLUS any outstanding amounts owing on the account. 

Please do Continue to read through the hundreds of Comwave home phone customer reviews in the Reviews Tab at the top of the page.

Comwave Home Phone Service

Shall be noted the CRTC fined Comwave for breaking telemarketing rules. Furthermore also an investigation from the Competition Bureau found that Comwave advertising and marketing misrepresented fees and limitations of the home phone and internet services.

Comwave is not accreditated by the Better Business Bureau (BBB) though it is listed and it is possible to view the number of customer complaints on the BBB site. Furthermore, customers of Comwave Home Phone reviews; as those shown below, do indicate hidden or poorly communicated cancellation penalties. In the order of the $100s, for example, a typical fee-trap: porting an existing telephone number into Comwave is free but porting it out of Comwave is subject to a fee.

Comwave's Home Phone Service from a Technology aspect is not half bad, GoneVoIP has seen much worse. Though the pricing is simply not good. At $19.95 a month is only $5 less than Comwave's Month-to-Month plan which is $24.95 and is not tied to a contract. It almost looks as if Comwave is attracting people with their 6-months free offer to 3-years contracts and profits based on cancellations!

When we say Comwave is among the most expensive let's look at the hard facts; Comwave contractless plan is $24.95 and comparable VoIP Much Plan is $9.45 (that's with VoIP Much most basic plan, which is better than Comwave. Same can be compared to VOIPO, Ooma and many others). If you compare just pricing Comwave is about 165% more expensive than other Home Phone Providers!!  

We do recognize Comwave is getting the message GoneVoIP, the CRTC and the Competition Bureau had provided them. Proof of that is how Comwave shows the 6-Months Free Offer, today is easier to see in readable fonts the offer applies to 3-years contracts. Also, Comwave does have a 30-days money-back guarantee; in which you may be able to get your money back if for whatever reason you don't like the service during the first 30-days.

It is disappointing though to have seen in our updated Comwave Review a change in the Terms of service with regards to Home Phone usage. While Comwave's marketing would like you to think is "Unlimited" calling means you can talk all that you want... Comwave's Technical team will want you not to abuse and Comwave's Legal Team changed the "Terms" In the past Comwave Terms granted 3,000 minutes of talking - max call duration of 4-hours. Now the terms don't say what is the limit only that Comwave's monitors' usage and that they may choose to change plans or to suspend the account if they see the activity is over Fair Usage Policy. It would be great to see the Fair Usage Rules for Home Phone use in the number of minutes and calls in terms of Service. We consider this unfair to customers as this could mean potentially hidden tactics to move subscribers to higher/more expensive plans at discretion based on usage policy only known to Comwave and not to their customers. 

In all, if considering a Comwave Home Phone, please do:

1. Compare plan AND pricing with other providers.
2. Be sure to ask Comwave Sales agent upfront questions about:
   1. the contract term,
   2. Security Deposit, 
   3. how to get out of the contract, and penalties for breaking early
3. Finally, learn by reading Comwave Home Phone reviews GoneVoIP has received over the years. Over the last 5 years, the trend has always been negative.

Comwave Home Phone Reviews

Consider that majority of Comwave Home Phone reviews do not recommend it and generally, visitors express anger towards Comwave. You can look at the five-year trend, and how historically customer experience has remained low. The Comwave user experience, as is a negative phenomenon repeated throughout other online review sites.

Features

Call Blocking
Conference Calling
BYOD:
Smartphone App:
Call Forwarding
Call Hold
Caller ID Name:
Enhanced VoiceMail:

Call Blocking
Conference Calling
Fax Capabilities
Fax to Email
Call Forwarding
Call Hold
Call Transfer
Music Hold
Caller ID Name:
Call Waiting:
Web Management:
Do Not Disturb:
Multiple Users:
Area Code Selection:
Extra Number:
Toll Free Numbers:
BYOD:
Desktop App:
Smartphone App:
Enhanced VoiceMail:
VoiceMail to Email:

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