Worst of 2016
Worst of 2016

Comwave Reviews & Service Offerings

Comwave
Maple Leaf Company Info

Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 506

Rating  35%     Rating  65%    

Comwave
Comwave

Comwave

Website:
Devices:
Availability:
www.comwave.net

AB, BC, MB,NB,NF,NS,ON, PEI, QC & SK

Visit Site

Monthly Fee Setup Fee Other Fees Long Distance Rates
$19.95 Shipping $18 $1.95 - 911 Fee

Canada: From $0.01
USA: From $0.01
Intl. Minutes: From $0.01

>>Comwave Named Worst of the Year for second Year in a row (2015 & 2016)<<

Comwave calls himself to be Canada’s largest independent communications company, serving over 1100 cities in Canada and over 1,600 in the United States. Comwave's suite of services are segmented into Consumer, Business Enterprise and Wholesale, and to support customers operates a network through three geographically diverse data centers.

When Gonevoip meet with Comwave earlier in the Summer of 2016, Comwave claimed that the majority of the VoIP (Voice Over IP) traffic in Canada was going over their network. We asked for hard evidence to sustain such a bold claim; we are still waiting to hear back. Comwave does keep their own Data Centers and operates a propteiary VoIP network solution. In part that is how Comwave justifies being one of the most expensive Digital Home Phone in the market.

As noted the monthly costs for Comwave's Home Phone is on the expensive side when compared to other similar Digital Home Phone providers. Read Now! the comparison we did side to side of Comwave and Phone Power as an example. One key point here is that Comwave ties offers to 3-year contracts, which not even the wireless carriers are using thesedays.The promotional offer of 6-months of free service, means you have to comitt to 3 years of paid service. You heard right, that is paying for 36-months for Comwave's Phone service. In Comwave's terms shows though the total 3 and 1/2 years if you add the paid service PLUS the free-months. Also consider that porting in your number is done for free by Comwave but porting out to another provider there is a fee (at this moment that fee is $50). 

>> Read Now: Canada's Home Phone 2016 Price Comparison <<

If you want to cancel Comwave at any time Comwave claims you can, but you have to pay ETF; (or Early Termination Fee) which usually is composed by; some $120 (equivalent of 6-months of free service) PLUS $50 (if you port your number out to another provider) PLUS ~$15 (estimated if you have to mail-in Comwave's Adapter) PLUS any outstanding amounts owing in the account. 

Please do Continue to read through the hundreds of Comwave home phone customers reviews in the Reviews Tab at the top of the page.

>>Compare Comwave Home Phone Vs. other Today. Call 1-855-462-5349<<

Comwave Phone Service

Shall be noted the CRTC has fined Comwave for breaking telemarketing rules; the fine was for calling people that were in the do-not call list. While Comwave is not accreditated by the Better Business Bureau (BBB) it is listed and is possible to view the number of customer complaints in the BBB site. Furthermore customers of Comwave Home Phone reviews; as those shown below, do indicate hidden cancellation penalties in the $100s, porting number out fees and long processes to complete a claim.

Comwave's Home Phone Service from a Technology aspect, the offering is not half bad. Though the pricing and the fact the supposedly better pricing. Though at $19.95 a month is only $5 less than Comwave's Month-to-Month plan which is $24.95 and is not tied to a contract. It almost looks as if Comwave is attracting people with their 6-months free offer to 3-years contracts and profits based on cancellations! 

In a recent test/study Gonevoip conducted among several providers we found Comwave's online signup website to offer one of the weakest security among Canadian providers. What this means is that your information such as credit card could be exposed/exploited. If you want to know more, please read the full article here.

When we say Comwave is among the most expensive let's look at this hard facts; Comwave contractless plan is $24.95 and Comparable Yak Plan is $9.50 (that's with Yak but the same can be said for VoIP Much or 1-VoIP and many others). If you compare just pricing Comwave is about 163% more expensive than others!!  

We do recognize Comwave is getting the message Gonevoip gave them about putting things at plain sight and in plain english. Proof of that is how Comwave shows the 6-Months Free Offer, today is easier to see in readable fonts the offer applies to 3-years contracts. Also Comwave does have a 30-days money back guarantee; in which you can get your money back if for whatever reason you don't like the service during the first 30-days.

It is disappointing though to have seen in our updated Comwave Review a change in the Terms of service with regards to Home Phone usage. While Comwave's marketing would like you think is "Unlimited" calling means you can talk all that you want... Comwave's Technical team will want you not to abuse and Comwave's Legal Team changed the "Terms" In the past Comwave Terms granted 3,000 minutes of talking - max call duration of 4-hours. Now the terms don't say what is the limit only that Comwave's monitors usage and that they may chose to change plans or to suspend the account if they see the activity is over Fair Usage Policy. Would be great to see the Fair Usage Rules for Home Phone use in the amount of minutes and calls in the terms of Service. We consider this unfair to customers as this could mean potential hidden tactic to move subscribers to higher/more expensive plans at discretion based on usage policy only known to Comwave and not to their customers. 

In all if considering Comwave, please do compare plan, pricing, ask questions around how to get out of the contract & read the reviews we have in here.

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
 

Reviews Stats

Rating
122
Rating
44
Rating
14
Rating
11
Rating
273

Top Positive


22 persons found the following review useful
Submitted on: October 20, 2015
Submitted by: Javier(Abbotsford, BR)
Overall Rating: Rating
Would Recommend? YES

Technician 10

I have written a pretty damming review of Comwave's customer service and they deserve it.
However the technician who handled the job, Diego, was more than polite and patient during the fixing event and, eventually restoring the service. I don't know how much responsibility falls on the man for the failure to communicate with me for 16 days;I put it all on the company's service program.


Do you find this review useful?

22 Yes No 3 Report abuse


Top Critical


63 persons found the following review useful
Submitted on: December 7, 2015
Submitted by: nicki (edmonton, AL)
Overall Rating: Rating
Would Recommend? NO

service sucks

don't use this company, they charged me $2.00 a month for their phone adapter, and returned to them after i cancelled their service and i found out they charge me $50.00 for transfering my service to vonage. they call it line tranfer when i won this number since 1989. select any company except or else you'll be sorry.

Reply from: Catherine DeGruchy On: January 31, 2016
Thanks for that info, you're probably saving me from making a big mistake. Can you please tell me if you know, which company is the best for telephone and internet service together or telephone, internet and satellite all in one or any other choices or suggestions you may have, I'd appreciate a reply asap....Thanks again

Mrs. Catherine D..


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63 Yes No 4 Report abuse


All Reviews

1 person found the following review useful
February 9, 2017
Submitted by: Mike (Cardinal, ON)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

BEWARE SCAM SCAM SCAM.

Unreal how companies get away with things. Called to talk about internet service. Before I know it I get a sweet deal. So I thought. Bundle 15. Fast internet home phone free 6 months. Sweet deal. The pushy sales rep take for ever to look for the service they can provide in my area. It's all about the sale. It becomes a sweeter deal for comwave. They take are banking info for getting you all set up. I paid $88.08 for the setup this includes activation fee. Set right up. They took money within 5 hours. Sent the email telling me that everything is good just need a fax of my void check for direct withdrawals. Run around wasting gas for a $2.69 fax. Awesome get a text that we are still on track for Feb 11. Well today the 9 magical things happen. That $88.08 they took disappeared and I don't get my money back or the service they told me they could provide for my area. They now have dinosaur internet that they can only provide me. I can't get my money back because that was a activation fee. I don't want your dinosaur internet. I would never of signed a three year contract for that service. I want what I signed for. The bundle 15. If not I want my money. That's a sweet deal you got going pushy sale rep to make that sale quick withdrawal on activation fees not refundable then don't provide what you say you provide. The Supervisor's have no knowledge of the product. They make people waste there day from work to fight against the corruption of your company. One ... of a deal you got going COMWAVE. it's not about the money it's about the principal now. BEWARE BEWARE BEWARE SCAM SCAM SCAM SCAM
PROVIDE THE SERVICE I SIGNED FOR OR GIVE MY MONEY BACK THAT SIMPLE

Reply from: Comwave
February 14, 2017
Hi Mike. We're sorry you're having this issue. Please contact us directly at social@comwave.net and we will help you out. – The Comwave Team
Do you find this review useful? 1 Yes No 0 Report abuse
February 7, 2017
Submitted by: Harry Silverman (Toronto, ON)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

Change of phone plan.

I spoke with a very pleasant young man by the name of Moses regarding a change of plan for my home phone service. Moses was very accommodating and efficient in making the change that I had requested.

Reply from: Comwave
February 14, 2017
Hi Harry.
Thank you for letting us know what a great job Moses did. We will be sure to let him know! Have a great day – The Comwave Team
Do you find this review useful? 0 Yes No 0 Report abuse
January 30, 2017
Submitted by: Nick Piunno (St. Catharines, ON)
Feeling: Feeling thankful Thankful
Overall Rating: Rating
Would Recommend? YES

Tech support

Dennis at ext. 4175 was very helpful in assisting me with my telephone connectivity and my WIFI connection..Thank you

Reply from: Comwave
February 3, 2017
Hi Nick. Thank you for letting us know what a great job Dennis did! We will be sure to let him know. Have a great day - The Comwave Team
Do you find this review useful? 0 Yes No 0 Report abuse
January 21, 2017
Submitted by: Arshiya Jabeen (Markham, ON)
Feeling: Feeling satisfied Satisfied
Overall Rating: Rating
Would Recommend? YES

Thank you

I had issue with my home phone not working for 5hours. I called comwave and was connected to Omar #3952 and he resolved my issue with patience. I appreciate the service.

Reply from: Comwave
January 24, 2017
Hi Arshiya. Thank you for letting us know what a great job Omar did. We will be sure to let him know! Have a great day – The Comwave Team
Do you find this review useful? 0 Yes No 0 Report abuse
2 persons found the following review useful
January 15, 2017
Submitted by: Philip Walsh (bay de verde, NE)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

worst ever

The worst company ever--we lost our connenction many many times everyand just got fed up with it and got out but they said I owed them 280.00 up til the end of the term and a few days ago I received a letter from a credit bureau---everyone be warned about this company!

Reply from: Comwave
January 19, 2017
Hi Philip,

We're sorry you experienced this issue. Please contact us directly at social@comwave.net and we will help you out. – The Comwave Team
Do you find this review useful? 2 Yes No 0 Report abuse
January 14, 2017
Submitted by: HARMINDER (BRAMPTON, ON)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

bad

dont use

Reply from: Comwave
January 19, 2017
Hi Harminder,

We're sorry you had a bad experienced with us. Please contact us directly at social@comwave.net and we will help you out. – The Comwave Team
Do you find this review useful? 0 Yes No 0 Report abuse
2 persons found the following review useful
December 31, 2016
Submitted by: Bob Gatzemeier (Oakville, ON)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

Terrible Service Rip-off artists

Terrible service!!! I was with Comwave for 6 years and decided to lave because the device was not working and after 1 month of trying to get resolved left. Now they are charging over $100 for not returning the broken device which I did return by registered mail. These guys are a rip off!!! Warning stay away the initial price may seem good but there is zero value at the end!

Reply from: Comwave
January 4, 2017
Hi Bob,

Sorry you are having issues please contact us directly at social@comwave.net and we will help you out.

– The Comwave Team
Do you find this review useful? 2 Yes No 0 Report abuse
3 persons found the following review useful
December 18, 2016
Submitted by: Jacqueline (Brampton, ON)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

Lousy Wifi

Comwave internet service is garbage

Reply from: Comwave
December 20, 2016
Hi Jacqueline,

Sorry you are having issues please contact us directly at social@comwave.net and we will help you out.

– The Comwave Team
Do you find this review useful? 3 Yes No 0 Report abuse
9 persons found the following review useful
December 3, 2016
Submitted by: Sandra VF (VANCOUVER, BR)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

Can't get rid of comwave

I have been wanting to cancel my account for more than 6 months. I had to cancel my credit card to get rid of them. I can't communicate with them. Their waiting time is more than an hour and their call back system doesnt work!!!! I tried canceling my account via email but they wont do it for security reasons.
Do you find this review useful? 9 Yes No 0 Report abuse
9 persons found the following review useful
November 18, 2016
Submitted by: falore (montreal, QU)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

My nightmare with comwave

Stay with comwave less than a month and i had problem with them from the first day to the end. The device wasn't connected well, then the internet went off all the time, i had to call them all the time. When i called to cancel it took ages, they didn't want to transfert my number to videotron and asked me for 200 dollars for that. It was a real nightmare, never ever again. Comwave you really really does suck........big time
Do you find this review useful? 9 Yes No 0 Report abuse
11 persons found the following review useful
November 7, 2016
Submitted by: Bob (Toronto, ON)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

Worst Phone Company

I have been customer of Comwave Teleccom...for years ... their service has gone down to the point of achieving worst service award ... their quality sucks ..their support sucks ...their customer care sucks ...have had many incidences ...like now...have been on the phone for over 2 hours ....don't get fooled and signing up with them!!!!!!!!!!!!
Do you find this review useful? 11 Yes No 0 Report abuse
8 persons found the following review useful
October 19, 2016
Submitted by: Aain (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Comwave Worst company to deal!

they will steal your money by providing false information's. DO NOT TRUST COMWAVE!!
Do you find this review useful? 8 Yes No 0 Report abuse
1 person found the following review useful
September 28, 2016
Submitted by: Monika Weiss (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Wonderful Comwave Tech!

Just so happy my VOIP phone is working in good order with Thanks to Carlos in El Salvador, extension 4345!
I had recently changed my internet plan, unfortunately resulting in my VOIP phone not working. I connected with Comwave's technician, Carlos, via my cell phone and with polite determination, Carlos got my VOIP phone working again. Kudos & Big Thanks to Carlos!
Do you find this review useful? 1 Yes No 1 Report abuse
5 persons found the following review useful
September 20, 2016
Submitted by: Tatiana (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Bad service

don't go for Phone service its unreliable and their customer service is useless to say the least.
Do you find this review useful? 5 Yes No 0 Report abuse
13 persons found the following review useful
September 6, 2016
Submitted by: Bozena Kirby (Oakville, ON)
Overall Rating: Rating
Would Recommend? NO

stay away from comwave

PLease, read all comments and stay away from this company - I wish I did...
Their initial offer seems like a fair deal until you read the fine print and have same experience dealing with them...
When you sign they will send you a phone adapter - gues who is paying for shipping - it will cost you about $20. They will also charge you a "deposit" (supposedly refundable after you cancel) of $50. Do you think somebody (technician) will come to install it? - think again.
My phone stopped working (after 2 years with Comewave). After hours of hard talking with different technicians(?) it was determined that the adapter is in fault and need to be replaced. They would send it to me for $80 (plus shipping) or "free" if I agree to buy an extended warranty contract ($36 per year). I chose the second option. I was also charged $20 for shipping and had to send back to them my old, defective device (or be charged another $80) and of course pay for the shipment.
My original complain to the company was without an answer. Later received email basically stating that "that was a contract I signed, those were paragraphs, etc)
I will for sure cancel my relationship with Comwave when my contract expires but after reading some of the comments here I am afraid it will not be pleasant experience either...
Do you find this review useful? 13 Yes No 0 Report abuse
7 persons found the following review useful
September 3, 2016
Submitted by: June Zhang (Richmond Hill, ON)
Overall Rating: Rating
Would Recommend? NO

Very bad service

I have been a home phone customer with international call Plan with Comwave since 2009. The international call started to encounter problem since 2013. I contacted many times to ComWave Technical support. It was solved first, then the same problem occurred again. Finally we fed-up with ComWave and cancelling the service. After I called ComWave to cancel Whole ComWave service and returned the Modem, ComWave continuously charges us from our registered credit card. When I called ComWave, the answer was the cancellation was only done for the home phone, not the international service. What a bad service from ComWave.
Do you find this review useful? 7 Yes No 0 Report abuse
3 persons found the following review useful
August 16, 2016
Submitted by: Bette (Barrie, ON)
Overall Rating: Rating
Would Recommend? NO

My review

I called tech support today August 17/2016 and spoke with OMAR (3953).
Omar was a very polite man, spoke clearly and we went through a few exercises to repair the problem I was having with my home phone.
Omar double checked to make sure all was working properly again.
I appreciate his professionalism in taking care of me and my phone service.
Thanks Omar!!!

Bette
Do you find this review useful? 3 Yes No 0 Report abuse
16 persons found the following review useful
August 16, 2016
Submitted by: Benito Luccisano (Guelph, ON)
Overall Rating: Rating
Would Recommend? NO

Internet Service

Beware of THIS MONEY HUNGRY NO SERVICE RIP OFF COMPANY CALLED COM-WAVE , THEY CHARGED ME A DEPOSIT AND A TECH WAS TO COME AND HOOK EVERYTHING UP EXCEPT FOR THE FACT THAT COM WAVE DIDN'T FEEL IT NECESSARY TO SEND ME A MODEM LIKE THEY PROMISED OVER THE PHONE AND THEY HAD 3 WEEKS TO DO SO, WHEN THE TECH CAME HE LEFT BECAUSE THEIR WAS NO MODEM AND THEN WHEN I CALLED THEM THEY DID NOT KNOW WHY I WAS NOT SENT ONE AND THEY SAID THEY WOULD SEND ONE RIGHT AWAY BUT BY THIS POINT I WAS SO ... OFF I TOLD THEM TO STICK THEIR COMPANY UP THEIR ... AND SEND ME BACK MY MONEY THEY HAD TAKEN FOR A DEPOSIT , THEY SAID THAT THEY COULD ONLY SEND ME 100 DOLLARS FROM THE $180.88 THAT THEY TOOK FROM ME A MONTH PRIOR , NOW NOT ONLY DID THEY NOT SEND ME MY MONEY BACK FROM MY DEPOSIT BUT THEY DECIDED TO GO AHEAD AND NOW CHARGE ME FOR A MONTH OF SERVICE THAT I NEVER RECIEVED IN THE AMOUNT OF $66.00 AFTER THIS I KNEW THAT THESE PEOPLE WERE NOTHIING BUT A BUNCH OF SCAMMERS AND YOU WOULD NOT BELIEVE I HAVE JUST RECIEVED ANOTHER BILL FROM THEM AS THEY SAID THAT I DID NOT RETURN A MODEM THAT I NEVER TOOK POSSESSION OF , THANK ... I HAD THE FORSIGHT TO PUT STOP PAYMENT ON THE AUTO WITHDRAW FROM MY BANK AFTER THEY TRIED TO CHARGE ME FOR THE MONTH I NEVER HAD SERVICE FOR , NOW WHEN I TRIED TO CALL TO GET TO THE BOTTOM OF WHERE MY MONEY IS THE FLUKY'S THAT THE SUPERVISOR'S GET TO TAKE THE PHONE CALL'S THAT YOU MAKE AND WHEN THEY SAY THAT THEY ARE TRANSFERING YOU TO THE SUPERVISOR IT IS JUST A LOAD OF ... THEY JUST KEEP YOU ON HOLD FOR AS LONG AS IT TAKES FOR YOU TO GET FED UP AND HANG UP AND AS FOR THEIR CALL BACK BULL BECAUSE THAT IS WHAT IT IS THEY SAY THAT THEY COULD NOT GET THROUGH BUT EVERYONE ELSE THAT CALL'S ME DOES GET THROUGH , IF YOU ARE THINKING OF GOING TO COM-WAVE JUST STOP AND SAVE YOURSELF ALOT OF GRIEF AND AGGRIVATION AND GO TO EYESURF WHICH IS HALF THE PRICE AND THEY GIVE YOU WHAT YOU SUPPOSE TO GET STAY AWAY FROM THESE SHYSTERS AND LOW LIFES THAT ARE JUST OUT TO RIP YOU OFF FOR YOUR HARD EARNED MONEY , I AM CURRENTLY OPENING A GRIEVANCE AGAINST THEM WITH THE BETTER BUSINESS BUREAU OF CANADA AND WILL FILE SUIT UNTIL EVERY LAST CENT WITH COURT COSTS AND A BUNCH OF OTHER CHARGES I WILL NOT REST ANYONE THAT FINDS THEMSELVES IN THE SAME SITUATION CONTACT ME AT Bennystopten@msn.com thank you.
Do you find this review useful? 16 Yes No 0 Report abuse
6 persons found the following review useful
July 19, 2016
Submitted by: julie (orillia, ON)
Overall Rating: Rating
Would Recommend? NO

lie about 6 months free

after your 3 year contract is up they say you cant cancel your home phone for another 6 months its actually 3 and a half year contract they just don't charge you for the first 6 months but you pay at the end for another 6 months is this legal? you get nothing free

Reply from: David
July 19, 2016
Hello Julie, you are correct that in exchange for the 6 months of free home phone service you received we ask that you pay for 3 years of service. We train our sales staff to disclose everything about our 6 months free offer when you first sign up and if this was not clearly explained to you then you should not be held to a contract.
At Comwave we strongly believe in Customer Satisfaction and I will do everything possible to ensure that you are satisfied. Please email me your account details and i will review your original Sales call. If this was not disclosed to you then I will personally cancel the account without any penalty.
I am sorry that you want to cancel your service, my email address is social@comwave.net and I will do everything I can to ensure that your issue is resolved.

David
Comwave Telecom
Do you find this review useful? 6 Yes No 0 Report abuse
7 persons found the following review useful
June 16, 2016
Submitted by: Paul Temple (Granite Bay, CA)
Overall Rating: Rating
Would Recommend? NO

The Worst Phone Service

Called in to get my daughter a land line for 911 Emergency use, I was quoted $20 per month. I canceled after 45 days. I was charged $105 for these few weeks of service. I explained that my daughter lives alone is disabled and lives on $850.00 a mo This is not what the rep explained I would be paying when I took the service
Do you find this review useful? 7 Yes No 0 Report abuse
9 persons found the following review useful
May 3, 2016
Submitted by: Gary Morris (Edmonton, AL)
Overall Rating: Rating
Would Recommend? NO

Worse than the big 3

Service is down. Undisclosed extra fee to speak to a person. Forces you to stay in the contract even when they're services don't work
Do you find this review useful? 9 Yes No 0 Report abuse
10 persons found the following review useful
April 27, 2016
Submitted by: MA (Scarborough, ON)
Overall Rating: Rating
Would Recommend? NO

Number transfer fee $50

I was a comwave customer for last over 5 years and recently I noticed that they charge me for long distances in US $ and convert it into Canadian $ which I analyzed is that I am paying more than another VOIP service provider giving the same service in Canadian $. When I transferred my number, I was charged $ 50 + TAX for porting my number which is insane!!!! I have done many times porting my number and never heard of paying fees. I think its time to really think that COMWAVE is intentionally making their market value towards downfall!!!!
Do you find this review useful? 10 Yes No 0 Report abuse
9 persons found the following review useful
April 26, 2016
Submitted by: Doug Allman (London, ON)
Overall Rating: Rating
Would Recommend? NO

Phone service

Worst phone service I have ever had. I had two years of problems until it was discovered that Comwave had set up two phone lines for my residence when in fact I had only ordered one phone line. Phones kept cutting out, internet service kept fading in and out with websites consistently shutting down and having to be reconnected. My phone service does not have a contract and I thought the same was true for the internet only to discover that I had signed up for a 3 yr contract for internet. It expires so and so will my Comwave account.
Do you find this review useful? 9 Yes No 0 Report abuse
8 persons found the following review useful
April 21, 2016
Submitted by: Eva (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Do NOT get tricked by Comwave!

At the first beginning, I signed up with Comwave because of their cheap rates. Right after I realized it was a mistake. but I was stuck with them for the contract period. Now I am transferring to another voip company, Comwave charged me for $50 + tax for their so-called transferring service charge. Plus as a Canadian company, Comwave charges international calls based on US dollars' rates without any rates conversion showing on the bills. They list the international calls' cost in Canadian dollars, but when coming to the total, it is a completely different amount from what they listed. This is not a proper way of doing business with hidden fees and charges. A crooked business with the crooked way of making money!
Do you find this review useful? 8 Yes No 0 Report abuse
April 19, 2016
Submitted by: Dorothy Archer (toronto, ON)
Overall Rating: Rating
Would Recommend? YES

tech sapport

3874 Gabriel
very good I highly recommended him as top of the line rep for tech support
very well number one for all your needs and support for any thing that is wrong he is there for the helping hand I choices him 100%
Do you find this review useful? 0 Yes No 2 Report abuse
9 persons found the following review useful
April 19, 2016
Submitted by: Solmaz Nokhbehzaim (Burnaby, BR)
Overall Rating: Rating
Would Recommend? NO

very bad customer service

Good Day,
I opened my account with comwave 10 years ago. I learned that the company does not care about their costumer I have spoken to account receivable manager recently his name was Francisco and he clearly told me “as a company we care about money.” I cancelled my account with this company on January I provided a new CC number to the customer service for the last payment of $18. After one month I have received phone call from company about $75 charges, the last payment was posted on my old CC and didn’t go through because i don’t trust the company and I asked my bank to stop any charges from comwave . The agent didn’t do their job she supposed to change the method of payment ,and also she didn’t told me she is not able to charge my new CC because the $18 its been posted already on my old CC. Now the company calls me every week and negotiating to pay $40 instead of $75 or we send they will send me to collection agency. I am very disappointed I don’t want to pay anything more to this company I hope someone will read this and advise me.

Thank you in advance,

solmaz.
Do you find this review useful? 9 Yes No 0 Report abuse
1 person found the following review useful
April 19, 2016
Submitted by: Adrian Alder (Georgetown, ON)
Overall Rating: Rating
Would Recommend? YES

installing new motem

Alejandro ext 3432
very great explanation, very patient and helpful
Do you find this review useful? 1 Yes No 0 Report abuse
1 person found the following review useful
April 18, 2016
Submitted by: ALICE THOMAS (BRAMPTON, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave service is great

I have been a comwave customer ( global package) since 10 yrs and am very happy with their service and price. Hector Alex from customer service and his supervisor Nick handled my renewal request and gave me excellent deal to renew. I feel special and will remain loyal as i like their service and price!!
Do you find this review useful? 1 Yes No 0 Report abuse
9 persons found the following review useful
April 14, 2016
Submitted by: B.Fletcher (Huron Park, ON)
Overall Rating: Rating
Would Recommend? NO

Our phone service

we been with them 2 months our home phone been down more then working they send a bill of $3.29 24 hours ago and shut our service down again its the worst service I ever had over a phone bill of $3.29 dont even give u time to pay it we are canceling our services with they dont hook up with them the service is very very bad.
Do you find this review useful? 9 Yes No 0 Report abuse
8 persons found the following review useful
April 6, 2016
Submitted by: Victor Dascalu (London, ON)
Overall Rating: Rating
Would Recommend? NO

Comware cuts your calls

Starting mid 2015 or so, Comwave started to regularly cut lengthy conversations.

Of course, they don't like you to talk for very long !!

Very annoing and very disgusting, especially when you are overseas and desperately need to solve a problem over the phone.

Good bye, Comwave !!
Do you find this review useful? 8 Yes No 0 Report abuse
10 persons found the following review useful
April 2, 2016
Submitted by: neeraj (woodbridge, ON)
Overall Rating: Rating
Would Recommend? NO

phone service

service is so ... , when I USE THE SERVICE THERE IS ALWAYS BROKEN / NOT CLEAR / STATIC OR ANY POSSIBLE PROBLEM ON THE EARTH IS THERE
. THE CONTRACT IS SO ... THEY LOCK YOU IN FOR 3 YEARS , JUST WAITING FOR MY TIME TO BE OVER AND SWITCH TO SOME BETTER COMPANY
Do you find this review useful? 10 Yes No 0 Report abuse
15 persons found the following review useful
March 17, 2016
Submitted by: Dale (Barrie, ON)
Overall Rating: Rating
Would Recommend? YES

Scammers

I opted into Comwave over 3 years ago...they charged me $50 security on the equipment plus another $50 to make sure I paid on time every month..(and was told that it would be returned with-in 3 months)....that didn't happen...I paid my account religiously until my contract was up....although I had moved and didn't use the service for the past 2 years...I lost the box in my move and now they have charged me $80 for non equipment return...I asked them to hear the telephone conversation from when I first ordered the service....and they said 'yes' but it will cost you $40 SCAMMERS!!! They're Liars DO NOT USE THIS SERVICE!!!
Do you find this review useful? 15 Yes No 0 Report abuse
2 persons found the following review useful
March 14, 2016
Submitted by: Nikola (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Thanks to Charlie -Agent 3954 from Come Wave

We had some issues with in coming call..
Again thanks to Charlie from Come-Wave,he spent more than 2 hours over the phone to guide us trough configurations ans so on...
I wish all the services are as good as the one he provided to us.Thank you again and you gonna be the reason to be with your company.
Do you find this review useful? 2 Yes No 0 Report abuse
March 6, 2016
Submitted by: Susan Bowinkelmann (Hamilton, ON)
Overall Rating: Rating
Would Recommend? YES

Eduardo, #4094, Technician,

I have had several service contacts with ComWave and to date Eduardo, #4094 has been the most technically concise and polite.
I had no difficulty understanding his direction and requests.
I was very pleased with Eduardo's service.
Do you find this review useful? 0 Yes No 2 Report abuse
February 10, 2016
Submitted by: frank olszynko (ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

german # 2053

excellent service and communicatios
Do you find this review useful? 0 Yes No 3 Report abuse
10 persons found the following review useful
January 13, 2016
Submitted by: Carol (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

TV ad

Time for a change!
PLEASE get rid of Tie Domi!
Do you find this review useful? 10 Yes No 4 Report abuse
63 persons found the following review useful
December 7, 2015
Submitted by: nicki (edmonton, AL)
Overall Rating: Rating
Would Recommend? NO

service sucks

don't use this company, they charged me $2.00 a month for their phone adapter, and returned to them after i cancelled their service and i found out they charge me $50.00 for transfering my service to vonage. they call it line tranfer when i won this number since 1989. select any company except or else you'll be sorry.

Reply from: Catherine DeGruchy
January 31, 2016
Thanks for that info, you're probably saving me from making a big mistake. Can you please tell me if you know, which company is the best for telephone and internet service together or telephone, internet and satellite all in one or any other choices or suggestions you may have, I'd appreciate a reply asap....Thanks again

Mrs. Catherine D..
Do you find this review useful? 63 Yes No 4 Report abuse
3 persons found the following review useful
November 27, 2015
Submitted by: Richard (St Catharines, ON)
Overall Rating: Rating
Would Recommend? YES

New client

I just joined Comwave, and called for assistance in setting it up. The rep was very friendly and helpful and our phone was installed very quickly. Our rep was Ricardo, x 3495
Do you find this review useful? 3 Yes No 9 Report abuse
16 persons found the following review useful
November 13, 2015
Submitted by: Sel Patterson (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

A Satisfied Customer

I am very satisfied with the Comwave Home Phone Servivice. I must salute their tech rep: Alejanbro Ext:3432 for the excellent service given to me on Nov.13.2015. My phone adapter went bad, had to wait 3 days for the replacement but the overall service by Alejanbro to get my phone back into service was professionally done without delay.

Reply from: Noman
November 22, 2015
I mad contact with comwave for 3 years home phone service. It rediclusce don't make a contract you will cry every day is just you paying every day$14 for nothing 100% bad service I swear god
Do you find this review useful? 16 Yes No 3 Report abuse
27 persons found the following review useful
November 11, 2015
Submitted by: Alex (Ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

Cancel your credit card before you leave

I was Comwave customer for 7 years, month to month, no contract, average monthly payment $25. When i switched my phone number to other VOIP provider they charged me $25 disconnection fee plus continued to bill me for 2 months on my credit card. All attempts to stop billing and return the money were useless. Finally I changed my card number and stopped this outrage.
Do you find this review useful? 27 Yes No 0 Report abuse
15 persons found the following review useful
November 6, 2015
Submitted by: thistle kilts (maple ridge, BR)
Overall Rating: Rating
Would Recommend? NO

home phone service

Absolutely appalling service. stay well away.
Do you find this review useful? 15 Yes No 0 Report abuse
43 persons found the following review useful
October 26, 2015
Submitted by: Dave (Nepean, Ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

Do not use COMWAVE

Wish that I had read some of the reviews before getting the installation done. You are wanting to try COMWAVE, good luck.
I doubt if I will stay with them even as long as a month, due to reading some of the reviews after the fact : oh good 'ole hindsight.
The staff in general is very helpful. That is not the problem.
The language accent probably gives cause to different problems (San Salvador I believe).
My experience with the company is this.
The wrong package was given.
I asked for among other things, voicemail. Somewhere before the end of the phone call, that option was dropped. I had mentioned it at least a couple of times during that initial phone call.
On the day of installation, no problem with the installer.
Waited 30 min and tried the phone. It said "WYFI" not connected.
Called the "1-800 #" and got that sorted out. Should have had the technician call me to verify the voicemail because it did not work (hindsight).
Called back, transferred a few more times (customer relations, technicians and supervisors, 3 hours on and off & talked with 5 or 6 different people, 3 or 4 phone calls in all initiated the day of installation). Customer relations had given me a 3 hour window for the installation. Good thing I booked off an additional 4 hours from work.
During the second call I discovered that I do not have the old phone # anymore (has been with the family for over 50 years and I am keeping it). Yes, that was asked for also, several times but it was not on record as such.
All in all, not impressed.
The reason that I had originally wanted to check elsewhere for phone and internet was price.
Saw the TV. ad for $49.95 for the package deal. Not true.
Basic is $82.88 and if you want voicemail it is $5.00 more.
Have not even checked on the 911 # yet. Some glitches there also apparently, although to be fair, with customer relations and staff being in another country, that can also cause rise to more issues.
Again, all in all not impressed.
No, very, very unimpressed.
For the company remarks to my comments, please don't use empty words that are going to fall onto deaf ears in any case.
Don't waste your time.
Do you find this review useful? 43 Yes No 0 Report abuse
30 persons found the following review useful
October 20, 2015
Submitted by: Cristiano (Mississauga, ON)
Overall Rating: Rating
Would Recommend? NO

!!! Real bulls**t company !!!

I have been the customer of this company for more than 3 yrs; i tried to cancel the account but they hung up on me once the learned i was cancelling. I spoke to a guy who told me to stay online and talk to someone, but it never happened.
---PLEASE STAY AWAY --- of this company and lets make a petition to make this company ILLEGAL in Canada. Their method of operation and the way they conduct the business is unacceptable.

Reply from: Shawn
October 28, 2015
Same thing. I signed up on phone amd decided next day to cancel. Talked to 3 different people blah blah blah..took forever. I saw a credit of 154.00 couple hours after that call next day they took credit back. Scam.artist. Do not go with them. So fake..just want your money.
Do you find this review useful? 30 Yes No 0 Report abuse
21 persons found the following review useful
October 20, 2015
Submitted by: Javier (Abbotsford, BR)
Overall Rating: Rating
Would Recommend? NO

Call quality good, customer service, THE WORST!

I have just been without phone for 17 days, 16 days since I emailed Comwave for service.
After 6 days the tinker with fixing it and when they could not they let me hanging.
After many emails, they promising to contact me within two days and making me wait for nothing, they did not contact me when they promised until I sent this email:"Do Comwave respect its customers and their time so little that it can have me without telephone service for 16 days and, after your email of this morning (my time), keep me waiting all day, today, for someone at your company to contact me, for nothing?
Comwave's behavior, lack of consideration and respect is pathetic.

My TeamViewer ID is: ... ... xxx. I will be available from 6:30 am PT until 12 noon PT

IF I HAVE NO SERVICE RESTORED BY TOMORROW AT NOON, I WILL CANCEL MY SUBSCRIPTION WITH YOUR COMPANY."

That got them to get working and my phone service back.

They have no respect for the customer time. But, let me say this, they use Telus customer service organization.

Look around before you use Comwave.
Do you find this review useful? 21 Yes No 1 Report abuse
22 persons found the following review useful
October 20, 2015
Submitted by: Javier (Abbotsford, BR)
Overall Rating: Rating
Would Recommend? NO

Technician 10

I have written a pretty damming review of Comwave's customer service and they deserve it.
However the technician who handled the job, Diego, was more than polite and patient during the fixing event and, eventually restoring the service. I don't know how much responsibility falls on the man for the failure to communicate with me for 16 days;I put it all on the company's service program.
Do you find this review useful? 22 Yes No 3 Report abuse
19 persons found the following review useful
October 7, 2015
Submitted by: vox (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Comwave Sucks Big Time

Over-priced. 3 year contract when others have no contract. A-and it automatically renews for another year if you do not cancel a month ahead of time. 6 month free period is not part of 3 year contract. Customer service is really more customer abuse. They do not listen. They are not helpful. After my first device broke (after years of fitful use) i had to return it at my expense, they sent me a replacement that did not work and wanted me to return it, also at my expense, and then they failed to send out another one. When i called to complain, they did not apologize. They ignored that their techs had said the device did not work (after 2 1/2 hours on the phone with 2 of them) and wanted me to repeat the infuriating process with tech support before they would send out another device. This was their treatment of a customer who had been with them for more than 3 years. Just atrocious behaviour on their part. Stay away from Comwave unless you are a masochist, enjoy paying twice what others do, being abused by customer service and threatened with legal action if you do not fulfill your contract even though they are not holding up their end.
Do you find this review useful? 19 Yes No 0 Report abuse
15 persons found the following review useful
September 21, 2015
Submitted by: Neil (Ajax, ON)
Overall Rating: Rating
Would Recommend? NO

COMWAVE SERVICE

Anyone thinking about switching to Comwave DON"T. The worst service out there. Tech support is no help language barrier goes on an on. No one gets backs to you when disputing your bill. Please do not use this service its the WORST.
Do you find this review useful? 15 Yes No 1 Report abuse
14 persons found the following review useful
September 19, 2015
Submitted by: stephen garcia (london, ON)
Overall Rating: Rating
Would Recommend? NO

DON'T BE A VICTIM OF THIS COMPANY!!!

I've been a comwave customer for more than three years now, after three years i ask to cancell the services cuz i have no money to pay, but instead they have me to pay penalty because they extend the contract for another year WITHOUT MY PERMISSION!!!! IT'S A REAL SCAM, LIES AND RIP OFF!!!

Reply from: Sandra
November 1, 2015
Stay away from Comwave. After my 3 year contract ran its course, I called to cancel. I was told I could only do it by phone and was transferred to a supervisor. I was on hold for 15 minutes. I hung up because I had an incoming call and after that my call finished I call Comwave back. Same thing - I was transferred to a supervisor and was on hold for another 15 minutes. I hung up and called and explained that I needed what was happening and asked if there was any way to expedite this. I was told no and that the wait time would only be 10 minutes. Reluctantly I agreed to be on hold and this time I was on hold for 30 MINUTES before I gave up and disconnected the call. After I send a complaint letter to Comwave, they arranged to have a supervisor call me over the weekend. When I spoke the supervisor she advised me that my service could be cancelled but I was require to pay a penalty of $50 because I got free service when I started my contract in 2012 and that they extended my service to March 2016. A total sham!

Reply from: JORGE FERREIRA
September 19, 2015
#528693
I dont understand why you cant gave me the credit for the 14 days that I dont have internet or telephone. I dont recomend comwave to no one,and my sellf going to cut off all my services with comwave BAD, REAL BAD SERVICE.
PS $8 OF CREDIT DONT MAKE ME WELTY
OR POOR
Do you find this review useful? 14 Yes No 0 Report abuse
13 persons found the following review useful
September 18, 2015
Submitted by: Rob (Kingston, ON)
Overall Rating: Rating
Would Recommend? NO

Rip Of and Lies

I had been with Comwave for several years and was happy but after i got a new computer with up to date software, the Comwavee modem was incompatable. It would short out, cut off and shut down. I called Comwave several times and they did seem to try to do some software adjustment but nothing improved. iwasliterally forced to get a Magi Jack with a new phone number just to have a phone. I called Comwave to cancel and was told my contrat expires in Feb 2016 or pay out the $77. That was in June 2015.. Now in September 2015 I was told my contract doesnt expire until August 2016 and I owe $154, a full100% increase in what I was told I would owe them.
Do you find this review useful? 13 Yes No 1 Report abuse
11 persons found the following review useful
September 17, 2015
Submitted by: Kathy Ruddock (Orillia, ON)
Overall Rating: Rating
Would Recommend? NO

Scammers

Never deal with this company. I truly believe that they have a money scam going on where they take your money and instead of providing you with service they use it to invest and then after a few weeks thank ... return your money saying they cant service your area. Extremely disappointed!
Do you find this review useful? 11 Yes No 0 Report abuse
2 persons found the following review useful
September 16, 2015
Submitted by: Maria (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Great Customer Service

Never had problem with phone connection. Yesterday switched internet providers so had to call today to update my home phone connection. Spoke to Alejandro ext.3432. He provide excellent service, stayed on the line with me the whole time, helped me set up home phone router (it got disconnected by the technicians), guided me in detail on what has to be connected where, reboot the whole system and we tested the phone right away by calling in and out. Loved the experience
Do you find this review useful? 2 Yes No 4 Report abuse
18 persons found the following review useful
September 8, 2015
Submitted by: Edith Abate (Wasaga Beach, ON)
Overall Rating: Rating
Would Recommend? NO

DON'T EVER SIGNUP FOR THIS COMPANY!!!

I agree with everyone about this RIPOFF company. First of all they are a communication company that doesn't communicate. All the agents tell you different things. The calls are constantly being dropped even when I upped my internet speed - which they said caused my problems.
They forget to tell you things like you will be automatically agreeing to a 3 yr contract which they will not let you out of without big dollars.
Their box dies all the time because it gets too hot. One time they sent me a new box and tried to charge me twice saying that I didn't send back the first one even though I had a signature saying they received it.
They will charge you automatically even if you terminate the service - saying they can't give you a credit until the service is turned OFF - the service was turned off and died in the middle of call while talking to a supervisor. They also don't call you back and so you have to wait in line again and keep repeating to everyone your name and address and email. I JUST SPENT 4 hrs on the phone between two companies trying to get my number ported. They both blamed each other but it turned out to be Comwave's error. They kept denying it was their error. Nothing new????
They charge $50. to keep your number and try to say that this fee is cheaper than any other company.
Good job I didn't have a heart attack from all the stress this company has caused me over 3 yrs. Never had a call to them that was easy and short.
If I worked for them I would quit immediately as this company can't last with such BAD service and I will bad mouth them to anyone who asks for my opinion.
Do you find this review useful? 18 Yes No 0 Report abuse
14 persons found the following review useful
August 18, 2015
Submitted by: Bill (Barrie, ON)
Overall Rating: Rating
Would Recommend? NO

They make you pay to leave!

I was with Comwave for two years and had a horrible experience with the quality of the phone service. I tried to stick it out but just couldn't and feel I gave them a fair shot. I admit it was mostly because of our internet connection through Xplornet which is satellite and has a lot of latency.

DO NOT SIGN UP FOR THIS SERVICE IF YOU DO NOT HAVE A FAST INTERNET SERVICE.

AFTER TWO YEARS THEY ARE CHARING ME $150 TO LEAVE AND SAY I HAVE NO CHOICE. I DID NOT SIGN ANYTHING AGREEING TO THIS AND I SEE THEY HAVE ALREADY DINGED MY CREDIT CARD BEFORE THE SERVICE HAS EVEN ENDED. AS SOON AS BELL CANADA CALLED THEM THEY GAVE ME 30 MINUTES NOTICE THEY WERE TAKING My MONEY IF I DID NOT CALL THEM AND CANCELL THE TRANSFER TO BELL.

The customer service rep did not care and said it was my fault for signing up for the plan if I did not want to pay to leave. Really?????? Nice company!!!!
Do you find this review useful? 14 Yes No 0 Report abuse
12 persons found the following review useful
August 14, 2015
Submitted by: Ian Harrison (Vancouver, BR)
Overall Rating: Rating
Would Recommend? NO

Thinking Comwave, think again

Comwave's low monthly payments may seem like a deal until the extras are added in. The total bill may be equal to or more than equal services provided by the more reputable, Bell, Telus and Shaw services. The service....
I agreed to a 3 year term with Comwave and the telephone modem they sent me, after several hours with their technical department, did not work. Sending it back was at my cost and they sent me a replacemement with the same result. An additional hour spent with their technical department with no success. Their technical representative did not have the authority to cancel my service, neither did two more customer representatives they transferred me to. The supervisor informed me that he could cancel service but the cancellation fee of $350.00 would be charged to my credit card, as the real problem as he put it was my lack of patience. It took almost 2 hours for them to agree to cancel service and waive the charges.
If you are thinking Comwave, think again or better yet don't even think about it.
Do you find this review useful? 12 Yes No 0 Report abuse
1 person found the following review useful
August 14, 2015
Submitted by: Kathie Kidd-Bayley (PORT MICOLL, ON)
Overall Rating: Rating
Would Recommend? YES

TECHNICAL

AGT. cARLOS 4026 SOLVED MY VOIP ISSUE.
Do you find this review useful? 1 Yes No 0 Report abuse
6 persons found the following review useful
August 7, 2015
Submitted by: Ravi (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Problems and more Problems

Let me tell Comwave seems like a good deal on tv, but it has been nothing but problems. The service didn't work as expected it took them two weeks to finally fix the issue (it was not my internet, but their adaptor) all the while I had paid already for what it was supposed to be free!! Huge mistake, I'm considering my options since they've looked me in a contract.
Do you find this review useful? 6 Yes No 2 Report abuse
1 person found the following review useful
July 31, 2015
Submitted by: Annoyed (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Worst Customer Service Out There

Comwave has the worst customer service I've ever come across. There isn't enough space in this comment to explain all the trouble they put me through, but I have written a blog post about it: honest review of comwave

While the services themselves were fine, it is the customer service that EVERYONE has a problem with, and for good reason! I liken my experience of Comwave to that of a lactose-intolerant person having a milkshake everything is sweet in the beginning, but it isn't worth all the s*** you end up dealing with.

Reply from: elizabeth
September 15, 2015
the technical support was really awesome, the guy was very very helpful. :) His name was Jayextension3810. he was very patient n very nice and really smart.
;))) He really took time to help in solving my internet issues n was able 2 resolve it
Do you find this review useful? 1 Yes No 3 Report abuse
7 persons found the following review useful
June 7, 2015
Submitted by: A Rich (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Poor Company

Very bad customer service. Bad quality. Over priced service. Rude technicians and assistants. Under no condition sign up with them even if you have to leave without service.

Reply from: DanD
July 9, 2015
No activity on my account since October 2014.In July I get get charged for a monthly plan that I did not sign up for or authorize. The only way to get hold of ePhone is through email. Tried that...no response. Two lessons learned (1) don't leave a credit card or Paypal information for anyone; (2) don't deal with anyone that you can't speak to. Never again to Comwave or ePhone...not worth the hassle!
Do you find this review useful? 7 Yes No 0 Report abuse
3 persons found the following review useful
April 30, 2015
Submitted by: Amanda (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Affordable - Great Customer Service

Was apprehensive about switching to a VoIP phone, however Comwave made the process very easier. Their customer service was extremely helpful throughout the set up process.

Very good value for our money. High quality and unlimited service--overall very happy with our service and we're saving money.

Reply from: Ian harrison
August 14, 2015
Comwave's low monthly payments may seem like a deal until the extras are added in. The total bill may be equal to or more than equal services provided by the more reputable, Bell, Telus and Shaw services. The service....
I agreed to a 3 year term with Comwave and the telephone modem they sent me, after several hours with their technical department, did not work. Sending it back was at my cost and they sent me a replacemement with the same result. An additional hour spent with their technical department with no success. Their technical representative did not have the authority to cancel my service, neither did two more customer representatives they transferred me to. The supervisor informed me that he could cancel service but the cancellation fee of $350.00 would be charged to my credit card, as the real problem as he put it was my lack of patience. It took almost 2 hours for them to agree to cancel service and waive the charges.
If you are thinking Comwave, think again or better yet don't even think about it.
Do you find this review useful? 3 Yes No 0 Report abuse
6 persons found the following review useful
April 13, 2015
Submitted by: YM Huang (toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Bad customer service who cuts off your call

I called Comwave customer service this afternoon, my issue is I can view my whole call log history before and now I can only access my recent 6 months of call history in my account. I need my call log history for a government paper work and having full call log history is the point why I picked Comwave in the first place. Comwave changed this full history function without giving me any notifications. And when I asked them how can I get my call logs, the representative told me I need to pay about $350 CND to have the service I used to have. I was not happy with this result and she said it's the company policy and there's not too much she can do. I asked to talk to their supervisor, after 15 minutes listening to the annoying background music, a woman picked up the phone, she was not knowledged what situation I was facing, so I repeated it. And then the worst customer experience just happened, she said 'HELLO' and my call was cut off right after. And never called me back, (they have a CALL BACK TO OUR CUSTOMER service). I can tell it was that supervisor cuts off my call, because if it was a technical issue during the conversation, I could not possibly to hear she said HELLO.

DON'T GO WITH COMWAVE, YOU STILL HAVE YOUR CHOICE FOR NOT TO GET PISSED.
Do you find this review useful? 6 Yes No 0 Report abuse
4 persons found the following review useful
April 6, 2015
Submitted by: Jack (Markham, ON)
Overall Rating: Rating
Would Recommend? NO

AVOID THIS COMPANY

This company is a total scam. They signed me up for a trial saying there is no fixed term contract. When I wanted to cancel they charged me $250 saying I was on a 1 year contract and needed to pay early cancellation fees. They also charged $50 to port my number to another telco provider and after taking my money they still refused to port my number over.

Their service sucks too, calls randomly drop and the voice quality is horrible.
Do you find this review useful? 4 Yes No 0 Report abuse
3 persons found the following review useful
April 3, 2015
Submitted by: chris bentley (kingston, ON)
Overall Rating: Rating
Would Recommend? NO

comwave sucks

I have been dealing with these ahols for months there tech support sucks there trying to bill me 315 for a phone that cuts in and out sounds like satin is on the phone with me.thank ... I went back to cogeco.comwave you suck.....
Do you find this review useful? 3 Yes No 0 Report abuse
1 person found the following review useful
March 31, 2015
Submitted by: Doug Currie (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

How bad is bad?

Be clear I never knew I had chosen Comwave but they were the owners all along of my now defunct provider iHook. They failed to notify me as a subscriber when access to the iHook user dashboard was cut off; they make it impossible to register with them even when directed to do so by their delightful but un-impowered people in the El Salvador call centre to take flak from disgruntled Canucks.

1. Comwave has failed to port my phone number to a new provider after 10 days

2. Comwave are demanding $50 + Hst for number transfer BUT Comwave have given me no means to make payment and even the call centre staff were unable to make it work.

3. I have written Comwave in an attempt to get direction o making payment and I keep receiveing notice that the eamil is undeliverable.

All of this would be funny if it were not so desperately incompetent. The Comwave claims to have won a "Consumer Choice Award"! Wow, amazing...the only thing I can see deserving of that are the warm hearted call centre staff who continually apologize for being unable to rectify my simple problem. Comwave is headquartered in Toronto and have Leafs 'legend' Tie Domi as a spokesperson. He apparently has never tried to leave them.

How bad is bad? Now you know!

Reply from: Dave Smith
August 23, 2015
"Comwave claims to have won a "Consumers Choice Award"!.

I understand that anyone can 'win' a choice award as long as they pay the fees into the promotional scheme.

Every time I see one of those 'awards' I cringe

Reply from: Doug C.
April 1, 2015
Today I received an email from a Toronto based management level executive of Comwave. First point; raise a big enough stink and you will get attention.
Second point; state your case honestly and not personalize it, Comwave will treat you fairly. I was treated fairly- I got what I wanted- OUT!

There is no excuse for the runaround I got from Comwave- they bungled the whole iHook closure. But the bigger problem is that using VoIP means dealing with companies that work on tight margins and they act accordingly by offshore call centres, and virtually zero local contact. So, those of us who want CHEAP get CHEAP.

I do not know if my new provider will be better, but already they are proactive by using very fast email-only communications. I'll see soon enough.

What a dreadful experience but at the very least in the end it was brought to a halt by Comwave. For that they deserve no credit but a thank you. Thanks, Comwave.

dc.
Do you find this review useful? 1 Yes No 1 Report abuse
3 persons found the following review useful
March 20, 2015
Submitted by: charlie (winchester, ON)
Overall Rating: Rating
Would Recommend? NO

phone quality is very bad ,and very poor service

I used Comwave internet phone for two and half year, the phone quality is very bad, but still can use. after i used two year, the phone did not work anymore, I asked Comwave service to fix, but the service only reset my phone, the phone only work one day, and did not work again. This situation last half, I call to cancel my phone. The Comwave did not allow and need to pay cancellation fee and extra half year service fee. I refused to pay the fee.The Comwave asked collection company to ask money. Don't use Comwave phone service
Do you find this review useful? 3 Yes No 0 Report abuse
3 persons found the following review useful
March 10, 2015
Submitted by: Lena Kuan (Port moody, BR)
Overall Rating: Rating
Would Recommend? NO

super poor customer service

I wanted to speak to the supervisor with regards to my cancellation and this staff by name of Angie just refuses
to transfer me, this just ... me off .

The supervisor is not there to assist if there's a problem ?

Reply from: Oscar V
March 11, 2015
Similar situation with me...I called to cancel my service after 3 years with them. Not realizing that they automatically renew your service for another year. When I requested to talk to the manager I was on hold for more than half an hour...thanks for the speaker phone-that allowed me to have patience that long. Yes beware they automatically renew your contract for another year ... so BEWARE of this company-thay are afraid to loose you. No other telephone company does that. Not sure if CRTC knows about that.

Would I recommend comwave to other people?...Hell NO
Do you find this review useful? 3 Yes No 0 Report abuse
3 persons found the following review useful
March 2, 2015
Submitted by: Derek Harkness (South river, ON)
Overall Rating: Rating
Would Recommend? NO

COMWAVE SUCKS

!!! DO NOT, REPEAT, DO NOT!!! have anything with this company. They are a total scam, waste of time and money
Do you find this review useful? 3 Yes No 0 Report abuse
4 persons found the following review useful
February 23, 2015
Submitted by: Jenny (toronto, ON)
Overall Rating: Rating
Would Recommend? NO

REP JUST HANG UP MY PHONE

My phone has been having super loud noise for 3 days, and i called the rep technical support, he asked me whats ur account number, I'm not sure but gave him an ID number, and he just cut my line! WHAT A GREAT SERVICE THEY GOT THERE!!! THIS COMPANY IS PATHETIC!!!
Do you find this review useful? 4 Yes No 0 Report abuse
1 person found the following review useful
February 23, 2015
Submitted by: ramandeep (brampton, ON)
Overall Rating: Rating
Would Recommend? YES

service

i jus use my home phone with comwave very good but they need to fix custmor service is not good wait for 1 hour
Do you find this review useful? 1 Yes No 0 Report abuse
2 persons found the following review useful
February 17, 2015
Submitted by: derek andrews (vancouver, BR)
Overall Rating: Rating
Would Recommend? NO

Comwave is Useless

I was told by a Comwave rep that my phoneservice from Shaw would be ported over to them as soon as I hooked up the comwaves modem. I asked specifically if I need to contact shaw and was told "no, comwave does that..." I continued to be billed by shaw and when I contacted comwave they said "no, you have to port your number over yourself." Then after being told it was free for six months I got billed that caused an NSF charge. I would highly, highly NOT RECOMMEND comwave as a phone provider. I was going to move my internet over to comwave also but after this fiasco I will never, ever recommend this company to anyone. Their customer service is abysmal with huge wait times and today after over an hour on the phone with them I am no closer to having my issues satisfied.
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2 persons found the following review useful
February 7, 2015
Submitted by: ANTON (toronto, ON)
Overall Rating: Rating
Would Recommend? NO

DO NOT SIGN UP WITH COMWAVE

DON'T EVEN THINK TO SIGN UP WITH COMWAVE.

!!! Comwave is absolutely the worst telecom company when it comes to customer support and trust me you will need it very soon.

I had to call them on my 3rd day of service. February 7. 2015 I woke up to no internet whatsoever. I firstly called Rogers because I was told by Comwave account manager that i can call Rogers directly because they are their resellers. (Lie number one) At Rogers I found out that they don't even have my information and I was told to call Comwave. I had to wait until 10am and then called. First time I waited for 50 minutes in queue, listening how Comwave is striving to provide quick customer support. I hung up, called in 20 minutes again and again waited for 30 minutes. I hung up again and called back in another 20 minutes. While waiting I "took advantage" of their call back service and hung up, I received an automated call from Comwave scam squat immediately and automated message told me I'm number one in line ... do not get too exited, I was back to infinite waiting in queue for the last time. After another 30 minutes of waiting I realized that nobody is going to pick up the phone today at all. I do not understand how telecom company can have such poor communication service.

DO NOT SIGN UP WITH COMWAVE, YOU WILL BE PUNCHING BRICK WALL WITH YOUR HEAD !!!! THEY DO NOT CARE ABOUT YOU !!!!
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3 persons found the following review useful
February 5, 2015
Submitted by: Alwin (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Fraud Company

Hi,

Never, ever take this company's product for any reason. All your hard earned money will be sucked up this company hidden cost/fine printed contracts which they only know. I subscribed to their voip service on Jun 2011 and the customer service guys said nothing about the 3 Years contract. After 12 months I wanted to move the other service providers, as I am not quite happy with Comwave service. When I called them to cancel my service they told me I am under 3 years contract which I was not aware of. Moreover you are in 3 Years contract only if you have used 6 Months of free voip. But they have charged from day 1 and telling me I was under 3 Year contract. After spending nearly 3 hours on the phone, they decided to give me 6 month free service starting immediately but the 3 Year contract still be there. So I've no option left decided to stay with them. But you wont believe they keep on charging every month and I called them quite number of times to check with them about this 6 months free voip, but it never happened. I just wasted my valuable time. Finally my 3 Years Contract was over on Jun 2014, I ported my number to another provider. Here comes another evil Plan from Comwave, they extended my Contract for another 1 Year without my consent and asking more 256$+ for breaking the newly extended 1 Year Contract. OMG, what a blood sucking company. They did not send any mail/email/phone message about their automatic extension of contract without my consent. I filed BBB complaint against them. If this is not resolved correctly, I am going to take them to court and Media. This company needs to shut down for their bad business practices and need to pay back for all the affected customers.

Reply from: Alwin
February 6, 2015
Hi All,

I contacted the comwave customer service with the following strong law from Canadian Radio-television and Telecommunications Commission.

http://www.crtc.gc.ca/eng/info_sht/t14.htm

Here is what it says about Initial Contract Comitment

From Section - B. Contracts and related documents
==========================================
"The permanent copy of the contract and related documents must be a paper copy, unless the customer expressly and knowingly decides that an electronic copy is acceptable."


Comwave never sends a paper copy, so unless you explicitly agreed for electronic copy you can still break the commitment without early cancellation fee.

From Section G
G. Contract cancellation and extension - 6 .Contract extension
=========================================

1. To ensure that customers are not disconnected at the end of the commitment period, a service provider may extend a contract, with the same rates, terms and conditions, on a month-to-month basis.

2. A service provider must notify a customer on a fixed-term contract at least 90 calendar days before the end of their initial commitment period whether or not the contract will be automatically extended.

3. At the time that a service provider offers a customer a device upgrade, the service provider must clearly explain to the customer any changes to the existing contract terms caused by accepting the new device, including any extension to the commitment period.

I called them and told them that, this is the Government law, then they cancelled my early cancellation fee for 200$+ for automatic extension of my contract without notifying me.

Reply from: helen potter
February 5, 2015
omg we are having the same trouble they sent a replacement box but our service was so bas the calls cut in and out all the time now they are saying we owe them $332.30 what a rip off company they are
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4 persons found the following review useful
January 11, 2015
Submitted by: Cecilia (Drayton Valley, AL)
Overall Rating: Rating
Would Recommend? NO

Horrible Services

I had a very bad experience with this company. I could not call to my country, because their connection is horrible. Customer service representatives are nice, but if you are not able to use the service, at the end it is useless. I've cancelled this services after several complaints. I do not recommend this company at all.
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4 persons found the following review useful
January 8, 2015
Submitted by: Best Reff (Mississauga, ON)
Overall Rating: Rating
Would Recommend? NO

Traditional Home Phone

HONESTLY. Should I get this phone company for traditional home. What is the difference between traditional home phone and digital home phone. I am with bell home phone. I want traditional home phone. PLEASE REPLY SOMEBODY.

Reply from: No name
September 3, 2015
Sept. 2/15. I as well am looking for a "traditional home phone", and I am with Bell. The only phone company in Ont. that I know of where you can actually "plug your line into the wall phone jack" is a small company called "Wightman". However, they only service a small number of cities in Southwestern Ont.(if you Google them, you can find that out by searching their site). They are a family owned, multi generational company and their site relays an interesting story. Bell cannot touch them. They are for real. I wish they serviced my city here in Southwestern Ont., but they don't. There really is no other "land line" phone companies other than Rogers (who own their own lines) and Bell (who own their own lines). These big guys aren't about to share, and so that is why the "other guys" have gone digital, which means that you have to buy a "modem" piece of equipment, and your phone plugs into the other end of the adapter. It is a "digital" phone then that runs over your internet connection. If the internet goes down, so do your phones. Fido offers a "home phone", but it comes with a device that you have to pay for upfront & comes with a "Sim" card, and it just plugs into a regular wall outlet. This "home phone" runs like a cell phone. You also have to have a cell phone account with Fido (which means you have to have a cell phone in addition) to get their version of a "home phone". This home phone is not like your Bell landline. If there was ever a power outage, any cell phone (plugged into your electrical outlet) would not receive power & eventually the battery does die on a cell phone. Crappy, eh?
Hoping the Wightman company works in your city for you. "Shaw" has a home phone out West, but not in Southwestern Ontario. Also, be aware with "VOIP" service. If you are fed up with the overseas outsourcing of Bell, some of these "digital" companies have the same overseas outsourcing. No fun.
Also, some of the "VOIP" digital phones come with very little help/customer service. People who are "tech savvy" like these services because they can understand it, and they pay less for it.
Too bad Bell doesn't listen to their customers & give better customer service. Same for Rogers. Very frustrating dealing with these companies, who can give their customers the "run around" and try to wear you down with little understanding and company "pat answers". If you are having a hard time with Bell, know that you can "escalate" your concerns (either through the internet on their site, or just dig in your heels and "insist" while on the phone). Even "supervisors" are not their "level three" resolution team. I've been up & down & all around (the world) with Bell over the 25 yrs. that I've been with them. They are no longer "Bell Canada". They are just "Bell", and use their "outsourcing" with "contract companies" in the Philippines, India, South America, etc. etc. who really don't/won't/can't think out of the box.
If you can speak French & you select the "French" button with Bell's
automated phone selection, you will get into Quebec.
You can always ask the agent there if he/she can speak to you in English. Some of them can, some can't (speak English) and so be prepared to hang up & try, try, try again (if you wish to stay in Canada). Once Bell sent me a "survey" after an interaction with an agent, and this "survey" was online and had a Canadian address to respond to (the old fashioned "snail mail" way). This person was a "VP" it said. So, I wrote to her, and told her of my frustration in dealing with customer service with Bell. Someone from the big "level 3 office" (they have a 416 or a 613 area code) did call me. Not that Bell will ever change, but at least I told them at the highest level how they should improve. They may toss you a little "resolution dispute" amount of $$ credit on your account if you have been inconvenienced (let them know how long on the phone or internet you have wasted getting serviced). Take it!!
Take a stand & dig in your heels with Bell. You don't have to be rude, but you must be firm with them. When it comes time for your "promo" to be renewed, suddenly, when you call in, you get a voice recording on the phone that says "Proudly Canadian" and you get into the Loyalty Dept. within Canada (either T.O. area or NB). Isn't it interesting that suddenly you are routed within Canada?
Do your research beforehand to see what other companies will offer you (either with phone, internet or T.V.) This will be your "big chance" to "let Bell have it" and to get as much out of them as you can. Don't feel shy about doing this, as they will NEVER give customers anything unless you provide information of their competitor promotions & "freebies", and then mention that you will leave if they cannot meet or exceed what you have been offered elsewhere. All of a sudden, they "play nice" and start to sweeten the pot. It really is a lot of politics & can be very draining. So, be prepared, don't back down (they won't hang up on you when you are speaking with their "loyalty dept.") and don't give in until you get what you want. At your "renewal time", it will be your turn to wear Bell down!! Good luck with that.

Reply from: gonevoip
January 8, 2015
Perhaps the best is to start by reading this article: https://www.gonevoip.ca/why-voip/

All the best & Happy New Year!
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1 person found the following review useful
January 6, 2015
Submitted by: Joanne (Ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

Run the other way

Comwave charged me for over a year for a service they had never set up correctly in the first place. They then fought tooth and nail when I wanted my money back. They owed me over $100 and only ever sent less than $35 (more than 1 year after) and only after numerous phone calls.
They are still charging my brother for a service he cancelled over 2 years ago.
Their customer service does not even deserve the name. They always tell you that their supervisor has to call back and the nameless/faceless supervisor never does. You then have to call again and start the whole thing over again. I spent 2 hours on the phone once because I refused to hang up until I spoke to the nonexistent supervisor.
DO NOT ever use this company. They suck.
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2 persons found the following review useful
December 28, 2014
Submitted by: Judy (Elmira, ON)
Overall Rating: Rating
Would Recommend? NO

No thank you Com Wave

I have just looked through all the reviews. It doesn't look they are a company I want to go with. I would like to thank everyone for taking the time to make your review so others can avoid the same mistake. Does anybody have suggestions to go with? I feel all other companies (Bell and Rogers) customer services is no better.

Reply from: Robert
February 4, 2015
I have Majig Jack on my cell phone, I think it's great at a cost of $35.00 a year, I am planing on getting rid of Rogers and getting Majig Jack for my home phone , my friends have it and they love it

Reply from: Dawn
January 19, 2015
I too have had many problems in the past from other phone companies but honestly ROGERS does have the best customer service. Not only do you get connected with people in our own country, they also speak English very well. I have had a few problems with Rogers as well but they were quickly corrected and j was compensated as well.

Reply from: Randi
December 28, 2014
Hey, glad to hear you averted what many did not (me included)... In any case I have Phone Power, night and day type of difference. Since connected I called customer service only once and they worked the issue out; no hassles. Been using it for about a year now and so far, plan on staying.
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3 persons found the following review useful
November 28, 2014
Submitted by: TJ (Winfield, BR)
Overall Rating: Rating
Would Recommend? NO

Poor service

Unstable quality and expensive or difficult to cancel. If the quality was better I might not have realized how difficult they make it to cancel TJ

Reply from: Jim
October 31, 2015
WOW! There TV ads are pretty slick. Makes you think you are getting a great deal. Almost signed up until I read the reviews. Tell everybody you can about this ripoff company. I'll stick with Ma Bell!

Reply from: Alan G.
February 28, 2015
Location please for Winfield, BR?
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2 persons found the following review useful
November 20, 2014
Submitted by: Allen (Thorhnill, ON)
Overall Rating: Rating
Would Recommend? NO

Don't disconnect your land line yet !

Try before you buy and go month to month. Keep the land line until the VOIP service works. In my case it did not. Tech support was shaky at best.
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3 persons found the following review useful
October 30, 2014
Submitted by: N. Hutchison (Ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

Rip off artists

I was a customer for 2 years. At first they tried to get me to sign up to a 3 year contract, but I negotiated my way out of that trap.
Then after cancelling, not only did they take my number (asking $50 to release it), they also did not refund my modem. When I asked for invoice, they said they wanted $10.75 to mail me an invoice.
Also, during the cancellation process, they were willing to drop the price to $7.99 a month!!!
Glad I switched to voip providers.
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3 persons found the following review useful
October 28, 2014
Submitted by: Anna (Ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

Customer Service

They are suckers ,steal your money from credit card.Never give them your credit card number.Their customer service is zero.One can not understand their Fancy English language.
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2 persons found the following review useful
October 27, 2014
Submitted by: kelly (HAMILTON, ON)
Overall Rating: Rating
Would Recommend? NO

comwave

These con artists owe me 70.00 and refunded me half. I called and they kept making up excuses. My credit card company refunded me. STAY FAR AWAY FROM THESE BLOODSUCKERS! They will steal from you. I had to cancel my card and get a new one. Never again. Never.
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2 persons found the following review useful
September 29, 2014
Submitted by: Alan (Brampton, ON)
Overall Rating: Rating
Would Recommend? NO

Unstable service, unhelpful support, overall HORRIBLE company

Comwave is possibly the WORST service I have ever used. The low rates look good on paper, but it really is a matter of getting 1/1000 of what you pay for.

I have their internet/VOIP package, and would never wish it on anyone else.

I've just spent 12 hrs going back and forth with tech support, trying to fix a completely unstable connection. This is on top of the 48 hrs I spent with NO internet or phone service AT ALL - everything went dead on Saturday morning, and Comwave refused to help until their "engineering department got back" on Monday.

As yet, the issue is still unresolved. It's cost me deadlines and dropped calls from clients.

Comwave is a shoddy company, and their reliability is APPALLING. Save yourselves the frustration, and go with someone else.

Reply from: NeedSayMore
October 17, 2014
On March 28 2013, The Canadian Radio-television and Telecommunications Commission (CRTC) announced that it has issued a Notice of Violation to Comwave Telecommunications Inc.

The CRTC has found that Comwave committed the following violations contrary to the CRTC's Unsolicited Telecommunications Rules.

Under section 41 of the Telecommunications Act, on and between 1 April 2011 and 18 March 2013, thirty three (33) telemarketing telecommunications were made on behalf of Comwave Telecommunications Inc. resulting in:

Eleven (11) violations of Part II, section 4 of the Rules for initiating telemarketing telecommunications to consumers who are listed on the National DNCL for more than 31 days.

Eleven (11) violations of Part II, section 7, of the Rules for initiating telemarketing telecommunications on behalf of a client while that client was not a registered subscriber of the National Do Not Call List (DNCL) and having paid all applicable fees to the National DNCL operator;

Eleven (11) violations of Part II, section 13 of the Rules for initiating telemarketing telecommunications using a version of the National DNCL obtained from the National DNCL operator more than thirty-one (31) days prior to the date the telemarketing telecommunications were made;

Pursuant to Section 72.02 of the Telecommunications Act, A person is liable for a violation that is committed by an employee, or an agent or mandatary, of the person acting in the course of the employee's employment or the scope of the agent's or mandatary's authority, whether or not the employee, agent or mandatary who actually committed the violation is identified or proceeded against in accordance with this Act.

Pursuant to section 72.01 of the Act, the undersigned has determined that the total penalty for the violation identified above is $100,000.
The penalty of $100,000 must be paid to "The Receiver General for Canada" in accordance with subsection 72.09(3) of the Act.

Pursuant to subsection 72.08(1) of the Act, if full payment of the specified amount is received, you will be deemed to have committed the violations and payment will be accepted in complete satisfaction of the penalty and no further action will be taken.

Payment must be actually received, not merely sent, by the date set out above.

Reply from: heena
October 6, 2014
I am using this service since june 2010 and never had trouble. But from last week of Sept 2014 too much trouble and on the top the company agents are not interested to solve the problem no dial tone and no international calls can be made. seems to me the company is going out of business because no technical support is available now no more customer service
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2 persons found the following review useful
September 3, 2014
Submitted by: Jag (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

OMG _ HORRIBLE HOME PHONE SERVICE

Any one in Toronto or GTA wants to have a land line home phone service , please be careful when you select Comwave ... This is horrible company .. in terms of services and tech support . I was endlessly calling them for 15 days to fix the problem and finally they could not fix the problem ... I spent about 9 hours talk from my mobile phone .Guess how much I have paid to Mobile service ...
HORRIBLE __ HORRIBLE __ HORRIBLE
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1 person found the following review useful
July 10, 2014
Submitted by: Adam (York region, ON)
Overall Rating: Rating
Would Recommend? NO

comwave voip contract

I signed up for comwave 3 years ago for voip. After 3 years it got automatically renewed without my consent. When I wanted to cancel the account, they said I cannot, I have to wait for another year. I dont have a use for that phone now. But I have to pay for it. The CSR who spoke to me was very rude. This is not the first time the CSR was rude to me. They cannot speak well in English either. We have to ask them to repeat several times and they dont give a perfect answer anyway. I am done with comwave. I will not recommend comwave for anybody in future.

Reply from: Jon
July 11, 2014
Hi Adam, I am very sorry that you received a negative experience. Please email me to social@comwave.net with your account details and we can assist you.
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May 26, 2014
Submitted by: J E (Edmonton, AL)
Overall Rating: Rating
Would Recommend? NO

THIS COMPANY IS A JOKE.. not a haha joke, a "that was insulting, don't ever speak to me again" joke

The following is the message I left with Comwave after I received a letter when they could not access my account to bill me for the service I was never able to use.

I want my account cancelled. I have had the account for longer than I care to remember and have never once used the service because it has never worked. Whenever I have tried to get help, your customer care is either closed or impossible to get in contact with. My credit card that was set up with the account was stolen so it was cancelled and that was the only way I was able to stop you crooks from taking money out of my account. I do not know how many people you have scammed and I can not believe you can even provide a service. Now I get a letter from you saying you have sent the $10.60 to the credit bureau and to "Govern myself accordingly". You even stated you tried calling me and of course it is during the time of day when I work and do not answer my cell phone and you dumb ... do not even have the courtesy to leave me a message. Trust that I have copied this message and am going to post it on Facebook and on as many reviews and blogs as I can! You guys have been sponging money off of me for so long that it is the least I can do, to drag your name through the same ... as the service and product you provide! Please email me back, as I know a phone call will not be at any time that I can answer, so that my account can be cancelled and I can mail you the the money I owe you!! You guys really suck! - Another disappointed customer

Reply from: Daniel
September 15, 2014
I rely thank you for your advise I was ready to join comwave till I went under your review and read your comments it pretty simple they are reaping u off It was well explained I am just tired of bell they have lower price package and it only offer to the new comers and don t give a dam about excisting customers that been with them for years I just want to thank you for saving me some headache that I all ready have from my own provider and it was well said

Reply from: Sasra
July 6, 2014
Pay your bills and you will not have problems with the credit bureau, it has to be more than 30 days unpaid for it to go to the credit bureau. Obviously when the bank says to contact any pre-authorized payment companies, you didn't do that.
Take time out of your lunch break and call them to make the adjustment yourself.

Don't be a lazy person and take responsibilities. You cannot blame comwave for your irresponsibility. .
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May 14, 2014
Submitted by: Wendy (Cambridge, ON)
Overall Rating: Rating
Would Recommend? YES

Good value for money

The service is good. The only trouble with VoIP is when the power is out.

Reply from: mike
August 7, 2014
I bought a battery backup to combat that problem.
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May 1, 2014
Submitted by: marie (whitby, ON)
Overall Rating: Rating
Would Recommend? YES

good price good service

saved over a grand so far with comwave
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April 29, 2014
Submitted by: Marko Sofrenovic (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave - customer feedback

I am with Comwave for last 4 years and so far so good.
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April 10, 2014
Submitted by: Thomas (Scarborough, ON)
Overall Rating: Rating
Would Recommend? YES

Fantastic Service, Reasonable Price

My experience with Comwave was fantastic! Comwave offered us a great deal for our home phone service with plenty of additional features. The service overall is really solid, and we cannot ask for anything more considering how amazing the monthly rates are. Highly recommend Comwave!!
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April 2, 2014
Submitted by: Flora (Markham, ON)
Overall Rating: Rating
Would Recommend? YES

Feedback RE: home phone w/ Comwave

So far so good, not stable during snow storm / ice storm / ring storm / power jump.
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April 1, 2014
Submitted by: Aka (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Bad company, stay away!

Stay away, you will lose money. Its telling my bad experience, just stay away.
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March 31, 2014
Submitted by: Juan Roman (Kitchener, ON)
Overall Rating: Rating
Would Recommend? NO

Cheap, but many problems

Got Global Plan but I can`t use it. For months it was difficult to connect, now never.
For Security Reason the calls to landline are blocks to Chile, but no problems to call cellular number and paying 25c a minute! No security problem.
Overcharged for calls even after they have corrected the same error before It`s cheap...
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March 9, 2014
Submitted by: Jen (Mississauga, ON)
Overall Rating: Rating
Would Recommend? NO

I HATE THIS COMPANY!!!!!

So I started with this company to avoid the rudeness of Rogers. First they hide all the fees and the CS agent tells you one thing then does another. They came and disconnected my cable I re-schedule technician 3x with no avail. After 2 mths of battleling I decided to cancel. Now its been almost 3 months and Iam still fighting for my security deposit. All their customer service reps have no Idea on what to do and the supervisors are worse. Im at the point of suing as I have wasted over 50hrs of my time on the phone with them because all they do is put you on hold so they can verify information but never give you an answer... PLEASE PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS..if you are looking for something better and cheaper you have PRIMUS and TECH SAVY!!!COMWAVE SUCKS!!!! I HATE THEM!!! I will makesure that anyone I know and everyone I meet will be warned about comwave as the only thing they want is to steal your money...ALSO THEY USE ROGERS TECHNICIANS and I have heard that ROGERS OWN THEM which is Y I understand their lack of service and reliablity...I really wish I cound rate them -100 even that is too much for them.

I myself am a Guest Service Manager and been in Customer Service for 14Years so I do know what needs to be done to keep clients happy maybe I can offer my tips to COMWAVE!!! AGAIN TO AVOID HEADACHES STAY AWAY!!!!!!!!

Reply from: ping
August 27, 2014
you are the one who is rude .. you've said that you've been a customer service for almost 14 years now .. and as you know they are also doing their job .. you should hate the company itself but not the people who is working for them because they are only doing their job and for sure you are doing the same thing as well .. if you are really in the customer service industry you should know it for yourself.. YOU ARE THE ONE THE SUCKS !! YOU DON'T HAVE THE RIGHT TO BE CALLED A MANAGER IF YOU DON'T KNOW HOW TO BE AN CUSTOMER SERVICES REPRESENTATIVE ITSELF !!
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March 8, 2014
Submitted by: Maurice White (Curran, ON)
Overall Rating: Rating
Would Recommend? NO

where is the technician

Have been with out internet and telephone service for three weeks. So far I have spent alot of my time and effort on cell phone with Comwave reps. They have run dianostics, I have had to reset, unplug, plug in, power on, power off, without success. Still waiting for their technician to arrive (Thursday March 6th). Have not seen hide nor hair of technician. Friday Comwave said the technician would call to book appointment, guess what no phone call. In meantime Comwave rep implied must be something wrong in home connection, a fee will be charged, asked how much, the rep did not know. Low and behold what do I read in the reviews, issues with Comwave,s equipment. Signed very, very frustrated customer
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March 7, 2014
Submitted by: Karl Lane (Willowdale, ON)
Overall Rating: Rating
Would Recommend? YES

Excellence is Comwave

Comwave is an excellent company that I highly recommend to anyone who wants to save a bundle without signing up only to have the companies rates go higher, and the 6 months free phone service, Excellent! Please get rid of your old phone company and come to Comwave! If you like to save lots of money! Karl Lane

Reply from: Bruce
November 6, 2014
Next time you post, don't make it so obvious that you work for Comwave.
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February 28, 2014
Submitted by: Oliver (Mississauga, ON)
Overall Rating: Rating
Would Recommend? NO

Worst Service Provider

Service is horrible, there is no technician who can fix your problem by coming home, trouble shooting over phone is for 145 minutes.

I have been with them for 4 years and have had to replace 6 Grandstream boxes.

Very sad that I fell for the home phone and internet promotion and are bound to their ... 3 year contract.
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February 28, 2014
Submitted by: Robert Price (Beamsville, ON)
Overall Rating: Rating
Would Recommend? YES

Excellent Service

No problems! Excellent Service ! Beat all other services Hands down!!!!!
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February 27, 2014
Submitted by: Mahesh Rohit (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Stay Away from Comwave

Horrible customer service! Once you trapped in contract, very hard to come out. I Never recommend
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February 27, 2014
Submitted by: rafa (ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

Catch-22

This people are the most incredible bunch. I have got their bundle, internet and home phone. At first we had issues, from technical to weird deposits and so on but we worked out through it all - we/I assumed hey for this price it's worthy even if it's a 3-year contract.. now here of late we have very bad call quality... Comwave support says: - Concluded by saying its your internet connection... huh..? But we are your customers for internet too I said.. they reply saying I have to contact them for an internet problem.. argh.. When I did contact them for my internet issue... after a while they got back to me saying there is nothing they can do since the problem is with the local infrastructure (?) provided by the major telecommunication company in the area. So here is my catch-22 (I used to be with Bell and Distributel in the past) my phone sucks because an issue on my internet connection which Comwave cant or wont fix, and Im chained for about 2 more years. Thinking now I just make the cut, pay the penalty and split the services in moving forward.
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February 26, 2014
Submitted by: Floyd (Scarborough, ON)
Overall Rating: Rating
Would Recommend? NO

Comment

Charged $298.40 for one month. Threatened with credit problems if they didnt receive another $101,00 still for same one month of service. Contacted BBB to investigate.
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February 26, 2014
Submitted by: Haifeng Fu (Lethbridge, AL)
Overall Rating: Rating
Would Recommend? NO

Comewave service

so far, your company service is good, just sometimes the long distance call to China is not clear, if you can fix it , I will enjoy your service longer.
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February 26, 2014
Submitted by: Shawn (Brampton, ON)
Overall Rating: Rating
Would Recommend? NO

Worst Customer service

Three thing you need to know before you decide:
1- Posted rate is for 3 years contract
2- there is $50 installation fee, $100 deposite, 911 fee and few more warrantee fees
3- customer service makes you wait for 1:45 minutes and you need to repeat your self alot

be very careful whenm you sign with them they will automaticly sign you for 3 years no matter how many time you say NO i need month to month service

NOT a good experice i lost $150 plus tax for their mistakes and things i never asked for

Reply from: Interest person
October 6, 2014
I am just wondering what is the price after the 3 year contract? And with the internet I have cogeco cable lines in my house does Comwave come over and add lines or uses cogeco's lines and just give a modem?
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February 25, 2014
Submitted by: KING L FUNG (MARKHAM, ON)
Overall Rating: Rating
Would Recommend? YES

Review-1 Month of Free Home Phone Service

I have been using Comwave VoIP home phone service for many years, and have not had any problem. Sound quality is good. I like the Features included in my phone plan: Unlimited local calls, Caller ID block, access Account via Internet, free Canada-wide long distance calls. Most importantly I can keep my current phone at no extra charge.
It would be perfect if Comwave has Stores in GTA & York Region.
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February 25, 2014
Submitted by: Stevie (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Its the worst phone company

Stay away from comwave. I got into a contract without knowing. Then the service was disrupted and I complained, dont mind it took a week to fix whatever the issue it was but they never credited back for the time I did not have service. Long distance calls are rounded to the minute so you always end up paying more than what the actual call is/was. I regret moving my line to them, if I cancel they want to charge extra and if I port my number out they want to charge... but I will move either way. I will have a new home phone, not with Bell or Rogers as I honestly dont like them but comwave is perhaps the worst I have ever experienced. Though the fact is there are a lot of choices out there.
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February 25, 2014
Submitted by: wen an tsai (calgary, AL)
Overall Rating: Rating
Would Recommend? NO

Get 1 Additional Month of FREE Phone Service?

good. but now the connection is worse.
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February 24, 2014
Submitted by: Dennis (Oakville, ON)
Overall Rating: Rating
Would Recommend? YES

Smooth sailing with Comwave.

I havent had any issues at all, and have been with them for about 2 years. Bill payments process fine, and I was able to change my settings online easily.

I havent had any service interruptions that I can recall, and the line voice quality is solid.

The price of the service is fantastic, and even better considering they offered free service for a temporary time upon signup.

I would highly recommend Comwave. I always search around for the very best deal, and I chose Comwave. I wouldnt be surprised if they are the best monthly deal around.

Reply from: jnlee
December 5, 2014
People. Voip ms. Best there is
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February 24, 2014
Submitted by: Sam (Vancouver, BR)
Overall Rating: Rating
Would Recommend? NO

comwave is cheating by adding unused minute to the call

I wanna let everyone know that Comwave customer service is pathetic.I have called several times and spoke to their customer service regarding my long distance call, but they have never helped me at all. First of all, i have to dial the number like 20 times in order to make a call because it always drops, secondly, if i talk for 15 minutes, Comwave charges me for 21 minutes. I have noticed that numerous times, theyre cheaters and trying to rip people off.
I have all the minutes recorded on my phone the times and the date as well ,but they disagree with me.
Im going to sue this immoral and cheater company.
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February 23, 2014
Submitted by: rennie kissoonsingh (ajax, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave residential

Service with comwave over the years has gone on without a hitch. no complaints with this service, it works with my internet line and is far cheaper than other phone plans.
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February 22, 2014
Submitted by: Nima Rihsab (Elliot Lake, ON)
Overall Rating: Rating
Would Recommend? NO

Thought Bell customer service was bad till I dealth with Comwave

Have been with comwave since 2004. Last week a friend told me that he often get overcharged and had to call often to reverse some charges. Thought I better looked into my bills on line and see if there is anything unusual. Found that I was bound into 3 years contract that I never committed to. Called and took me 2 hours to have that removed and I decided to move my business else where as the trust in comwave had gone. 2 hours of comwave time and 2 hours of mine wasted for no good reason and I can not afford more than 3 minutes on petty issues. Left Bell for the same reason and will never go back.
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February 21, 2014
Submitted by: Feroz (Woodbridge, ON)
Overall Rating: Rating
Would Recommend? NO

Poor customer service

Ver poor customer service I got the 14.95 dallers plan and now they charging me 26 daller every month
Plz dont take comwave service it riping of people I going to stop using com wave anymore I dont recommend it for anyone and I called the customer service she was very rude..
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February 21, 2014
Submitted by: Catalin Paul Cinda (Calgary, AL)
Overall Rating: Rating
Would Recommend? YES

Very satisfied

I have been a client of Comwave for a few years now, and I can say I am very satisfied with the quality of service they provide, and the assistance they provide too.
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February 21, 2014
Submitted by: Andrew Williams (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave home phone service

Service works well. Its a bit of a pain to have to reboot the modem every time a power outage occurs but better price than Bell.
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February 20, 2014
Submitted by: Joseph Feng (Calgary, AL)
Overall Rating: Rating
Would Recommend? NO

Comwave review

Ive used Comwave phone for 3 years
Great to get many features: call ID, voice mail...
Price OK - more expensive than other VOIP but cheaper than my previous Telecom.
Problem: very often get poor sound quality in international phone calls
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February 20, 2014
Submitted by: Gurpreet dhillon (Etobicoke, ON)
Overall Rating: Rating
Would Recommend? NO

Dont ever try comwave

Coustmer service is very poor , all over i am very upset for the services . They dont do wht they say ...... Cheap company i have ever seen . Plz stay away frm comwave . Go for rogers or bell .
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February 19, 2014
Submitted by: anabela sousa (hamilton, ON)
Overall Rating: Rating
Would Recommend? NO

scam scam scam

Shame on you Tie Domi!
This company is allowed to sell, to trusting customers, a device for $15.00 with an 85% chance it wont work. Even if many months later we get the $50.00 deposit back, think of how much money they make selling the same device over and over. Shame on them and Tie Domi for endorsing such a scam.
Dont trust this to be a good deal like I did, big mistake.
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February 19, 2014
Submitted by: Calvin Lin (Richmond Hill, ON)
Overall Rating: Rating
Would Recommend? YES

Great price quality ratio

I subscribed come wave since 2010, price quality wise is great, compared with my previous VoidIp provider ItalkBB.
Very stable connection, short customer service wait time.
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February 19, 2014
Submitted by: Ena (Stevensville, ON)
Overall Rating: Rating
Would Recommend? NO

Comwave

Worst service!!!!!! Dont have to say anymore...
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February 18, 2014
Submitted by: Charles Zhou (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Excellent Phone Service

I started using Comwave telephone many years, when they first advertised in the Chinese community. Although the promotion is over, I have stayed with them till now and will continue to stay with Comwave because of the reliability and features of the Voip service.

I am really satisfied.
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February 18, 2014
Submitted by: kevin marroquin (milton, ON)
Overall Rating: Rating
Would Recommend? YES

Service is decent and good price

I have only one problem with comwave and it has to do with calling 911 and interefernce when using the internet.
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February 18, 2014
Submitted by: Tao Jia (Markham, ON)
Overall Rating: Rating
Would Recommend? YES

Excellent Value and Quality

I have been using Comwave for many years. I have voicemail, caller ID, and the voice quality is excellent. I can make international long distance calls for a very low cost. I would recommend Comwave to my family and friends.
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February 18, 2014
Submitted by: Jinghua Wang (guelph, ON)
Overall Rating: Rating
Would Recommend? NO

connection

When I call long distance to China for instance, I am not able to have a strong connection which is really frustrating. Also when I am calling from my home phone, sometimes the line hangs up due to the poor connection. If you could fix this issue, that would make the service more satisfying. Thank you.
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February 16, 2014
Submitted by: Alex (Montreal, QU)
Overall Rating: Rating
Would Recommend? NO

No way

I was tempted by the ads but then on talking to them and reading the fine print on their web site started to realize this is perhaps the most deceptive company out there - I specifically asked when I was on the phone if there was a contract and the agent said: no sir.... I told them Ill think about it and they were to call me back over a week ago, still they have not and after reading all these, I guess Im not the only one..
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February 16, 2014
Submitted by: Maura Puusa (Oakville, ON)
Overall Rating: Rating
Would Recommend? YES

Home phone service review

Overall, we have been pleased with Comwave, however, recently, there have been numerous disruptions leading to hours of no service. When we call in for assistance, the technicians are helpful but the disrupted service causes major inconveniences. Too often lately we hear the device is not registered and unless someone with a cell phone comes home, we are without service. Sending an email reporting the problem does not offer help in a quick manner and thus again leaving us with no service.
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February 16, 2014
Submitted by: aili zheng (kanata, ON)
Overall Rating: Rating
Would Recommend? YES

service with comwave

monthly charge vs quality of voice is good. sometimes there is noise in the background, but the second redial will resolve the issue.
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February 16, 2014
Submitted by: YU SONG (Vancouver, BR)
Overall Rating: Rating
Would Recommend? YES

Recommend Comwave Residential

We have been with Comwave for about 5 years. Because the previous one had bad phone voice quality, we switched to Comwave. We are satisfied with Comwave residential VOIP. When we suddenly had a few phone numbers that we couldnt reach, we contacted Comwave client service/technical support. Comwave resolved the issue in short time. Now Comwave added total long distance time usage on clients account management website. That really helps us on tracking our long distance calls.
We would recommend Comwave to our friends and others.
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February 16, 2014
Submitted by: HeFu Wang (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Review for Comwave

I am satisfaction to use comwave phone line. It is very cheap even long distance, and there is some bonus for customers. But sometimes there are a little problem for home phone signal. When the weather was bad such as raining or strong winds, the signal is not very clearly.
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February 15, 2014
Submitted by: Crista Stelmach (St. Michael, AL)
Overall Rating: Rating
Would Recommend? YES

Comwave home phone service

We are completely satisfied with our home phone service. Comwave is one of the cheapest providers but yet they include all the features (that other providers charge extra for) for free! Caller ID and voicemail for example. Thanks Comwave!
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February 15, 2014
Submitted by: Yu-Chen Lin (Calgary, AL)
Overall Rating: Rating
Would Recommend? YES

Cheap world and Asia rates

Connection and phone quality generally pretty good, had some connection issues in the beginning but that was quickly taken care of, not had much problem since. Cheap Asia rates are a lot better than any other long distance phone companies we've been with.
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February 15, 2014
Submitted by: Mirna (Winnipeg, MA)
Overall Rating: Rating
Would Recommend? NO

Never worked as advertised

this was a big fiasco - never worked well. didnt knew we were in a contract and had to pay penalty to get out and get my home number with me. I would give them -4 rating but one is the lower that this goes.
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February 15, 2014
Submitted by: Vito savella (Woodbridge, ON)
Overall Rating: Rating
Would Recommend? YES

Good service

Overall the service is good and reliable. I would suggest to make contacting customer service a little easier by making your phone numbers a little more accessible .
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February 15, 2014
Submitted by: Arun Marwaha (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

goneVOIP

We have been using ComWave VoIP service for almost over 3 years and have never had any issues with the service. I think it is one of the best VoIP services available in Ontrio.
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February 15, 2014
Submitted by: Luis & Susana Parreno (Etobicoke, ON)
Overall Rating: Rating
Would Recommend? NO

I cant make outside calls

The customer service rep. who attended my complain was very polite and shows professionalism and knowledge took the time and patience to fix the problem Im having with my home phone, but still I having the same problem which is:
I cant make outside calls always there is a message from operator You call can not be completed at this time, please try again...We are sorry.. please hung up and try your call again later..or out of service. Im having this problem for more than weeks. I will appreciate if some body help me to fix this problem.
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February 15, 2014
Submitted by: JICHUN/JIAN XIN, (Montreal, QU)
Overall Rating: Rating
Would Recommend? NO

Our comment

After we used the home phone for several years, feel the quality and other functions are good.
But, in comparison to some other companies, the monthly service fee looks higher.
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February 14, 2014
Submitted by: Ivan Hrabowsky (St Catharines, ON)
Overall Rating: Rating
Would Recommend? YES

AWSUM

What a surprising reward for continuing to do what Ive been doing from my Valentine heart!

Ive been ripped off by Bell so many times with 5 cents here and 10 cents there, then $5 hereafter and $10 forever, for every month, or part of every week, and under contract for 137 years or my death, whichever comes fart or second...

BELL go to H***
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February 14, 2014
Submitted by: Patrick Dignard (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Operating perfectly

For 25$/month, I get all services and unlimited Canada wide calling. I haven't had any problems with the quality of the line, sound or anything. Very happy.
I have been a customer for 2 years now.
Never had to do business with customer service.
Going from conventional Rogers or Bell, its a big improvement. But now I see a lot of competition on the market for VoIP. Well see whats coming up.
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February 14, 2014
Submitted by: John Cree (North Gower, ON)
Overall Rating: Rating
Would Recommend? YES

Quite pleased

There were a few glitches in getting started but that was years ago. Now we are completely satisfied with Comwave VOIP. It offers many more features that you would not get with traditional home phone service, and all that comes at a much better price.
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February 14, 2014
Submitted by: vijayaluxmi (markham, ON)
Overall Rating: Rating
Would Recommend? YES

Ms.

I am happy with the service. I find the monthly charge bit high similar to cable line charges.

Overall happy.
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February 14, 2014
Submitted by: Helen hu (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave

Ive been their loyal customer for about 4 years already. Never had any problems. The only suggestion is to invest more on your call centre agent training please! Because every time I call, I will get a different answer to my question, and at the end, none of those answers were correct.
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February 14, 2014
Submitted by: Nick Giurleo (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

Great Service

Comwave plans are a more affordable and feature-rich alternative to a traditional phone line. If you are looking to cut costs or get more from your phone service, VoIP presents a viable solution for your telecommunications needs.
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February 14, 2014
Submitted by: Fernand Marleau (London, ON)
Overall Rating: Rating
Would Recommend? NO

Mr.

Im with you since 2 1/2 years and Im NOT pleased with your company. My three (3) years contract ending in next august 2014 and my intentions are to find an other home phone company and to cancel my service with you.

Fernand Marleau
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February 14, 2014
Submitted by: Marc Rishea (Burlington, ON)
Overall Rating: Rating
Would Recommend? YES

service

I couldnt give Comwave a rating of 10 because the customer service is very, VERY difficult to reach. As far as the connection is concerned, it works fine. I like the price as well.
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February 14, 2014
Submitted by: Richard King Yeung (Kirkland, QU)
Overall Rating: Rating
Would Recommend? YES

Mr.

The quality of voice not very good occasionally.
I added a fitter after the receiver a little better.
Do you have any advice?
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February 14, 2014
Submitted by: arthur odamura (mississauga, ON)
Overall Rating: Rating
Would Recommend? NO

service

Phone service is poor and quality of sound over the phone is poor. I have requested that this be looked into and service personnel at comwave indicated that they would monitor my phone calls and the quality of sound. To date I have not heard from them. The complaint was lodged 3 months ago and I havent heard from them yet!
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February 14, 2014
Submitted by: Tony Rampulla (Caledon, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave phone

I have used comwave phone service at another home for years and now in my new place. The service and quality is outstanding and the value is by far the best.
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February 13, 2014
Submitted by: Liviu Tanjala (Woodbridge, ON)
Overall Rating: Rating
Would Recommend? YES

Very good service

Very good & reliable service, however competition seems to offer significantly better price.
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February 13, 2014
Submitted by: marion cassell (barrie, ON)
Overall Rating: Rating
Would Recommend? YES

Ive been a customer for over 2 yrs. and wouldnt even think of going back to Bell. I have recommended many times to friends and family.
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February 12, 2014
Submitted by: Chris Richard (Ajax, ON)
Overall Rating: Rating
Would Recommend? NO

review

Often when we call our friends they are unable to hear us and we have to call back, they are also Comwave customers. Also when the power flickers or goes out it is a bit of a pain to have to reset the box.
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February 11, 2014
Submitted by: Masood Alam (Newmarket, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave

I am o.k with the service as at the end of the month no surprises. Could check online daily usage.
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February 11, 2014
Submitted by: Lal Gunawardene (Richmond Hill, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave Service

I use Comwave for my Home phone service and also for long distance calls. I am extremely pleased with the service I have received thus far. I have been a customer of Comwave for more than 2 years now.
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February 11, 2014
Submitted by: Yitzchak (Thornhill, ON)
Overall Rating: Rating
Would Recommend? NO

The worst service ever

When my internet was down it took them 5 weeks to come to me home and fix it, and me spending 15-16 hours on the phone, why does the rating have a 1 -10 not a 0 -10 they dont deserve a 1 :-(
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February 11, 2014
Submitted by: Georges (Montreal, QU)
Overall Rating: Rating
Would Recommend? NO

What a scam!

I went to the consumers advocate office with them. I did not think that such company could exist in Canada!

I think that third world countries companies, of the same business, have a better standing and respect than this company. They steel your phone number and never be willing to return it unless you pay its fee, etc. etc. etc.
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February 11, 2014
Submitted by: Victoria Gamaniouk (Vaughan, ON)
Overall Rating: Rating
Would Recommend? YES

Satisfied customer

Very good quality of phone calls, great long distance rates, reliable service. Automatic renewal of contract is definitely a minus though and customer service could use some fine tuning as well. All in all a satisfied customer
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February 11, 2014
Submitted by: Jason (Markham, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave

Service has being excellent, sound great.

Recently, there have being times when the system goes down and we need to re-boot and are not aware that we do not have service until someone tells us. Not sure if phone or router issue.
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February 11, 2014
Submitted by: Sorin (Newmarket, ON)
Overall Rating: Rating
Would Recommend? NO

ITS A SCAM

The worst phone company ever! When I transferred my number to another provider they charged for the remaining of a supposed 3-years plan which I had no idea I had... plus they charged $50 dollars for transferring my number out... saying that this process is involving more paperwork and its more complicate than regular providers like Bell or Rogers.STAY AWAY OF COMWAVE IF YOU DO NOT WANT HEADACHE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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February 10, 2014
Submitted by: Sajid Ali (Waterloo, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave good for the money being paid

Comwave service is good for the price that its being offered at.
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February 10, 2014
Submitted by: Allan Xu (richmond hill, ON)
Overall Rating: Rating
Would Recommend? YES

Mr.

Quality is good, price is OK.
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February 10, 2014
Submitted by: Alex Liu (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave is a good choice

Ive been using Comwave for my home phone service 3 years so far the quality and the service Im very satisfied.Hope Comwave can continue his commitment to customers.
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February 10, 2014
Submitted by: Alberto Teano (Delta, BR)
Overall Rating: Rating
Would Recommend? YES

Great Service

We have a customer of Comwave for over 4 years and had always been satisfied with the service received. We feel we receive good value for our money. We always receive prompt response when we call customer service. Good job Comwave!
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February 10, 2014
Submitted by: Dave Tse (Richmond, BR)
Overall Rating: Rating
Would Recommend? YES

so far so good

I use comwave for many years now, so far I dont have any major problems, and the price is good.

Dave
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February 10, 2014
Submitted by: yong gang chen (mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

Millwright

Comwave is ok
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February 10, 2014
Submitted by: WEN SU (OAKVILLE, ON)
Overall Rating: Rating
Would Recommend? NO

COMPLAINT

I AM NOT HAPPY YOUR CUMSTOMER SERVICE. LAST JUNE 15, MY HOME PHONE DID NOT WORK. I CALLED COMWAVE MANY TIMES AND SENT EMAIL TO HELP. HOWEVER, THREE WEEKS LATER I RECEIVED A NEW MODEL TO CHANGE.
FURTHERMORE, COMWAVE STILL CHANGED MY BILL AS NORMAL. IT NOT FAIR FOR ME.
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February 9, 2014
Submitted by: Peter K Marshall (Belleville, ON)
Overall Rating: Rating
Would Recommend? YES

Thanks

I have been more than satisfied with my Comwave experience. When needed the help desk has been very helpful and courteous. Thanks for good service.
Peter
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February 9, 2014
Submitted by: Shi Zhan Jing (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Its just ok

For the price, I cannot expect more. Voice quality is really so- so.
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February 9, 2014
Submitted by: Ahmed Ihab (Milton, ON)
Overall Rating: Rating
Would Recommend? YES

Good service with relatively high prices

I have tried many VoIP products, and Comwave is one of the best providers.
* There web site is okay and I can manage most of my options through it
* Reliable service
* International rates is acceptable
* Monthly fees were okay 5 years ago, but with many new players come into the market Comwave should consider reduce the prices
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February 9, 2014
Submitted by: Ron (Holland Landing, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave

Comwave provides lots of features standard, not the least of which is caller ID and allows for a caller to leave a message even when the line is busy. Conversations sound true with no distortion or tunnel sound. We have no problems with Comwave.
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February 8, 2014
Submitted by: v chong (willowdale, ON)
Overall Rating: Rating
Would Recommend? NO

Mr

Tried to update may payment info and online and got error message saying it does not match what is on the record file. Now I have to call and speak to rep. Please fix.
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February 8, 2014
Submitted by: Althea Robinson (Milton, ON)
Overall Rating: Rating
Would Recommend? YES

My comwave

I moved from 416 area to 905 area 4 years ago. didnt want to give up my 416 home phone and I asked Comwave to take me to the suburbs and they did. I got 6 months free as they advertised and Im happy with my service. None of the other phone service providers can beat their price and all features are FREE.
I have used Comwave long distance service for years, before they even had home phone service, the rates are great.
They also have internet, now I'm waiting for Cable.
Good job COMWAVE!
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February 8, 2014
Submitted by: Sujata Kalloli (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

Happy Customer

I have been a comwave customer for 5 years now. 1 year ago i had my home phone connection with comwave as well. Extremely happy with the service provided.
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February 8, 2014
Submitted by: ed macdonald (fergus, ON)
Overall Rating: Rating
Would Recommend? YES

mr

Very happy with service.
Excellent price compared to other phone service providers.
Have recommended Com wave to others.
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February 8, 2014
Submitted by: Orest Dmytryshyn (Edmoton, AL)
Overall Rating: Rating
Would Recommend? NO

Very hard to get rid of.

They - Comwave (not sure if this is even legal in Canada) would threaten to charge you disconnect fee even thought you 3 year lock in period long expired. The will only let you leave once per year on the anniversary but that has to be precise - day earlier and you have extra fee. Day later and you are locked for another year. Then there is a fee (substantial) to transfer your phone number - even if you had it the same for the last 15 years. Now they have it they consider it their own property. The service is not as reliable as landline but does have a log of all calls going (so good for your own audit and not only for a law enforcement and spy agencies like with big incumbent phone providers). Recommendation - avoid them and go with Skype of similar where there is no contract. You can purchase Skype phone that looks like regular phone (for the last 5 years actually).
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February 8, 2014
Submitted by: Steven (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Service

I been with Comwave since the end of 2008 and never had a problem with the service that been provide to me. The only issue I have ever had is when the voip modom burnt out but that can happen with any electrical equipment. but was sent a new one very quickly. So over the year I have recommend this service to friends and family member.
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February 8, 2014
Submitted by: Joseph Ozimec (Oakville, ON)
Overall Rating: Rating
Would Recommend? NO

Internet connectivity

Hello Comwave Team,

There sometime is an echo heard and/or some noise in the background, nothing serious.
Furthermore, I have a question for you people, if I may?

How is your internet service provided, because we presently have cable through Cogeco Cable Co. and that is where your Modem for our home phone is connected to. If we wanted to switch to Comwave for the internet service as well, we d no longer require and would be disconnected from cable connectivity.
Please explain how or through what is your internet connectivity accomplished.

Thank you and have a great day
Joseph Ozimec
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February 8, 2014
Submitted by: Justin (Stoney creeks, ON)
Overall Rating: Rating
Would Recommend? NO

bad comapany

Comewave misleads there customers they also do not provide the services that they are selling.

When I purchased internet service I was sold a internet service that is unlimited date, 15 mb/s for $55/m I rarely ever get service over 350.kbs and being billed $70/m and random added fees of $50 when they feel like adding it. Also there is a three year contract that I was not told about when buying the service. The service goes completely down from about 8pm to 1am nearly every night.

When trying to call them there is always a wait time so far have never been able to get a hold of a rep waited 5 hours once. I sent emails to them they typically just send a email back telling you to call them. Frustrating trying to get a hold of them.

after months of calling and emails they partly resolved the problem. I was getting about 1mb/s for a few weeks but has now returned to very poor service and not able to get a hold of them.

What to expect for doing business with Comewave is spending more then you plan to a service not as good as you agree to and hours of frustration and disappointments.
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February 8, 2014
Submitted by: Ravinder Bhalwal (Brampton, ON)
Overall Rating: Rating
Would Recommend? YES

Peace of mind w Comwave

I have had comwave IP phone for over 4 years now and have never had any issues or service outages. I also get the best international calling rates.
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February 8, 2014
Submitted by: larry jones (leamington, ON)
Overall Rating: Rating
Would Recommend? YES

comwave residential service

we have been using this service for almost 3 years and we have been very happy
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February 8, 2014
Submitted by: Sait Toprak (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Happy Comwave Costumer

We have using Comwave for several years now. We are very happy with the service and the price we pay for the service. If anybody using other big telephone!!!!!!!!!! companies should try it.
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February 8, 2014
Submitted by: Christopher Muthurajah (Scarborough, ON)
Overall Rating: Rating
Would Recommend? NO

Mr

I am on my 2nd contract with Comwave
I havent had any serious problems.
Customer Service and Technical support reps were at hand always to solve the my issues
I appreciate the service provided by Comwave
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February 8, 2014
Submitted by: Rajendra T. Kunchwar (Toornto, ON)
Overall Rating: Rating
Would Recommend? NO

Quality of Service

I am not satisfied by your connectivity service in case of international calls to other countries. i have trouble in clear voice transmission during call to India.
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February 8, 2014
Submitted by: bill (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

it is better and better

I have been used the Comwave over 4 years, it is better and better, it is like regular line phone when you call Canada and US , you can setup your call display name, the price cover all calling features, I recommended my friend switch to Comwave, they are happy.
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February 8, 2014
Submitted by: Jamil Edwards-Spencer (Calgary, AL)
Overall Rating: Rating
Would Recommend? YES

Comwave customer review

No issues with the service. It has been reliable and long distance rates are great.
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February 7, 2014
Submitted by: Lan XIAO & Man Wah CHEUNG (Markham, ON)
Overall Rating: Rating
Would Recommend? YES

Positive Review on Comwave Services

Comwave internet phone (VOIP) provides reliable and accountable services. From a rating scale of 1(poor) to 10(excellent), Comwave's service deserves to have a 10 point.
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February 7, 2014
Submitted by: Mike (Markham, ON)
Overall Rating: Rating
Would Recommend? YES

Best phone service going

Simply put, Comwave is the best phone service available. Their price cannot be touched by the traditional service providers. Customer service is prompt. Equipment is easy to use. Call quality is good too. It was a delight to leave behind the poor service and gouging of the traditional providers. Keep it up Comwave!
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February 7, 2014
Submitted by: mike (thorold, ON)
Overall Rating: Rating
Would Recommend? NO

service

spoke to tec support 6 days ago
on the cell phone 1 hour testing there product
will send a new modem 2-3 days
that would be Wednesday
now Friday asked to talk to a Canadian person
respond was no Canadians work here
now they give the run around to speek to managementahd offer to send the modem in 2-3 days again Canada post do not work satorsun so now we are looking Thursday now for inconvenience they offer 1 week no charge we just had a foot of snow I plow an need my phone for work cell phone charges are going to be wild this month every time you talk to comwave it is 45 minutes
Tie Domie work for who
concerned costumer
Mike Ugulini
905 227 6678
Canada eh
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February 7, 2014
Submitted by: John Demarsh (Crystal Beach, ON)
Overall Rating: Rating
Would Recommend? YES

Very satisfied

We LOVE our Comwave phone and have had absolutely no problems with it even though we are slightly out of their range. I wish for future services like internet soon. THANK YOU SO MUCH COMWAVE
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February 7, 2014
Submitted by: Koonyee Chan (Markham, ON)
Overall Rating: Rating
Would Recommend? YES

Good choice

Using this company for a few years. With the price and service.
Can't resist this deal.
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February 7, 2014
Submitted by: Manochehr Jam (Thornhill, ON)
Overall Rating: Rating
Would Recommend? YES

Long time customer

No problems in the last 4 years.
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February 7, 2014
Submitted by: Vlad (Vaughan, ON)
Overall Rating: Rating
Would Recommend? YES

Mr

No complaints
Reliable, Friendly Customer Support.
I will recommend Comwave to my friends
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February 7, 2014
Submitted by: Ning He (Scarborough, ON)
Overall Rating: Rating
Would Recommend? NO

end user

Trouble-free service,Good price, No complaint at all.
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February 7, 2014
Submitted by: Alex Prollamante (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

Highly Recommdended

Very affordable and reception is very clear. Why subscribe to a very expensive provider. Highly recommended.
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February 7, 2014
Submitted by: Jorge (Calgary, AL)
Overall Rating: Rating
Would Recommend? YES

COMWAVE Review

We didnt have any problems right now with Comwave except that sometimes calls cant be heard on the other line but overall its fine.
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February 7, 2014
Submitted by: Tica Semir (Mississauga, ON)
Overall Rating: Rating
Would Recommend? NO

Mr

Earthing is good it will be even bether if you can get bether kvality and less static when Im calling international
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February 7, 2014
Submitted by: Robert Holdsworth (Oshawa, ON)
Overall Rating: Rating
Would Recommend? YES

Business Owner

It generally works well but service does not help or is not interested in resolving problems
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February 7, 2014
Submitted by: Shakeel Ahmed (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

ABOUT COMWAVE

I am a customer of Comwave for the last 3 Years.The service is excellent with minimum technical difficulties. The only problem we faced was that some time we have to put the router off and Re-start due to no internet problem.
My overall assessment is that Comwave services are next to none. Their rates are very competitive for Canada, USA and overseas.
I will be much happy to recommend for Comwave.
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February 7, 2014
Submitted by: Mohammad Ekramul Hague (Brampton, ON)
Overall Rating: Rating
Would Recommend? YES

Best Home phone for ever.

Hi there,
It is amazing services from Comewave regarding home phone and I knew it when I switch from Bell to Comewave 4 years ago.This Service is reliable and outstanding. I RECOMMEND EVERYBODY TO ENJOY THIS SERVICE.
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February 7, 2014
Submitted by: Madonna Guzman (Scarborough, ON)
Overall Rating: Rating
Would Recommend? YES

Excellent Service

Im comwave customer since 2009 and I am very satisfy with their service .The connection are really good for I usually used it long distance and service charge was reasonable.And their customer support was prompt with the service.I will recommend comwave for sure to others .
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February 7, 2014
Submitted by: Raj (Markham, ON)
Overall Rating: Rating
Would Recommend? NO

Bad voice quality

I am seriously looking at other choices for phone service because the voice quality is so bad and from the past few days the voice has been breaking up and sometimes you cant even make out what the person on the other side is saying.
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February 7, 2014
Submitted by: Bruno godin (East Lawrencetown, NS)
Overall Rating: Rating
Would Recommend? YES

review

best phone service so far for the money
very happy with my phone service
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February 7, 2014
Submitted by: Jessica Bai (Milton, ON)
Overall Rating: Rating
Would Recommend? YES

Great service

We have been subscribed to comwave home telephone almost five years. Love the service. You cannot find any big companies to match the services, nor the fee. We have recommended comwave to our friends. They also enjoy the service. We would like to switch our internet to comwave, however, they do not have the coverage in our area yet.
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February 7, 2014
Submitted by: Eugene Chuang (Richmond Hill, ON)
Overall Rating: Rating
Would Recommend? NO

Comwave Home phone-Review

Comwave Home phone.
Price - Good, pretty cheap
Voice Quality - Fair to land line. It is really bad if call the other internet phone.
Service - ok.
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February 7, 2014
Submitted by: Adrian Mihail (Richmond Hill, ON)
Overall Rating: Rating
Would Recommend? NO

Reasons for not recommend it

1. When I subscribed I asked if there is an contract. Firm answer: NO. In fact I've got a 3 years and 6 months contract.
2. Customer service is a nightmare. Ruthless is a sweet word.
3. They bought the company that provided me long distance and forced me to pay 3 times more long distance fees. In addition they refused me to register to another long distance provider. When I told them that this is against the law and I will complain to Ministry of Consumer Protection they matched my initial lost distance cost (even Bell respect this law)
4. Long distance is not working during holidays when servers are overloaded. If I use a third party provider by dialing an access number it is working fine.
5. When I enrolled they provided fax service and shortly the service was discontinued without informing me.
It conclusion if you are on a very tight budget it may worth the low cost, otherwise for just a few more $ you can afford a decent service. Hopefully cell phone providers will match soon the long distance access fees and land line service will became obsolete.
It is funny they will give me one month free for this review.
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February 7, 2014
Submitted by: Kenneth Cheung (North York, ON)
Overall Rating: Rating
Would Recommend? YES

great service at reasonable price

i've had comwave for over 2 years now and the service has been very reliable and affordable
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February 7, 2014
Submitted by: HUA (TORONTO, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave

Good quality. Comwave used to have promotion that providing 500 mins free international long distance call every month under some contact, but they don't have it anymore. Hope they can still have some good promotion like that.
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February 7, 2014
Submitted by: Wendy Sherwood (Collingwood, ON)
Overall Rating: Rating
Would Recommend? YES

Recommend

Whenever the topic of a land line or home phone comes up in conversation I always recommend Comwave. I am happy with the call quality and service.
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February 7, 2014
Submitted by: Sharon Lee (North York, ON)
Overall Rating: Rating
Would Recommend? YES

Mrs.

I have been with ConWave for 7 years. I have been very satisfied with their services and have recommended them to a couple of our family members. Their technical staff has always been very supportive whenever I had encountered problems.
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February 7, 2014
Submitted by: Westmore Smith (York, ON)
Overall Rating: Rating
Would Recommend? YES

Comewave

What you pay and what you receive in terms of service is ideal for our needs. Customer service over the phone has decent availability if you have questions about your VoIP service. The online account allows for easy self service needs.
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February 7, 2014
Submitted by: Adil Ahmadov (North York, ON)
Overall Rating: Rating
Would Recommend? YES

Thanks Comwave

I always satisfied your service.
Nearest Future I will get internet from you.

With regards, ADIL.
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February 7, 2014
Submitted by: Patricia Timmins (Brampton, ON)
Overall Rating: Rating
Would Recommend? NO

could be better

Sometimes the phone line breaks up a bit.
It irritating when the modem needs rebooting ever time our power fails and we may not know the power is out until we realize that there is no dial tone. Also the voice messages cant be played over my Samsung note 2 (tried installing new apps)
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February 7, 2014
Submitted by: Li Yan (Pickering, ON)
Overall Rating: Rating
Would Recommend? NO

abc

One month ago, when I called my friend in China, the voice wasnt clear. We couldnt hear each other. Sometimes, the problem still happen.
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February 6, 2014
Submitted by: Fred Muzin (Courtenay, BR)
Overall Rating: Rating
Would Recommend? YES

Retired

Ive had nothing but a positive experience with Comwave at a fraction of the telephone cost that I was previously paying. As well, relocating was much easier, given the VOI system.
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February 6, 2014
Submitted by: vik agarwal (maple, ON)
Overall Rating: Rating
Would Recommend? YES

good service

service works great and is cheap.
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February 6, 2014
Submitted by: Karen Mannion (edmonton, AL)
Overall Rating: Rating
Would Recommend? YES

comewave

I have been with comwave for few 6ears now and i am happy with theire sevice an will recomend them gladly to anyone. Enjoy!!
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February 6, 2014
Submitted by: Azel (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Review

Cheap but not 100% reliable, service hasnt worked for few months and they havent fixed it. I havent called but got tired of their long wait times.
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February 6, 2014
Submitted by: Maria Morales (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

COmmendation

I am satisfied with the services of Comwave and will definitely recommended to friends and family.
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February 6, 2014
Submitted by: Sheikh Saeed (St.Laurent, QU)
Overall Rating: Rating
Would Recommend? YES

Mr.

A good home phone service in affordable price.
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February 6, 2014
Submitted by: Emily Michaud (Calgary, AL)
Overall Rating: Rating
Would Recommend? YES

Excellent

Very satisfied with the service excellent ..
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February 6, 2014
Submitted by: Kelly Cuan Edwards (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave service

Overall, I am a satisfied Comwave customer. The prices are great and Im generally happy with the service I receive. Ive never had any issues with my home phone service, though I have once experienced an interruption in my cellular long-distance. Unfortunately, I was forced to pay long-distance fees out-of-pocket when Comwaves cellular-long distance service was not working, but I urgently needed to make long-distance phone calls. Comwave would not reimburse me despite the fact that I had to pay the fees because of the fact that its service was not available. I would recommend that Comwave have a better mechanism for dealing with these types of issues and improve their customer service in this regard.
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February 6, 2014
Submitted by: Henry (Ajax, ON)
Overall Rating: Rating
Would Recommend? YES

Satisfied

I have been using Comwave for about 5 years and I am deeply satisfied with its service.
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February 6, 2014
Submitted by: Thomas Cadez (Milton, ON)
Overall Rating: Rating
Would Recommend? YES

Very Satisfied

I have had Comwave home phone service for a number of years and have had uninterrupted service not to forget to mention having saved on my home phone line.
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February 6, 2014
Submitted by: Ray Tribe (Schomberg, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave has been amazing

What a great product with perfect quality. The best is that it is a fraction of what I paid for a land line. I got to pick my number and the transition was instantaneous. Thanks for a great product and a great first four years Comwave.
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February 6, 2014
Submitted by: Wei Chen (North York, ON)
Overall Rating: Rating
Would Recommend? YES

Review

No comments
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February 6, 2014
Submitted by: Eddie Chan (Richmond Hill, ON)
Overall Rating: Rating
Would Recommend? YES

Excellent and Reliable Service

I have used Comwave services for more than 5 years. I found their service is very reliable, their billing is accurate, and the cost is very reasonable. I always recommended this company to my relatives and friends!
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February 6, 2014
Submitted by: Clifford Rodricks (Cambridge, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave

I recommend Comwave because you get the same quality and service as any other BIG phone company at almost 1/2 the price and offers like 6 months free when you sign up for a 3 yr contract. Plus since it is VoIP, calling another Comwave customer anywhere in the world is FREE.
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February 6, 2014
Submitted by: Jonathon Chen (Markham, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave service has been great in the past 3 years.

I have been a Comwave customer for residential phone service and have been extremely pleased with the service.
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February 6, 2014
Submitted by: Slaven Vlacic (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Great Service

I am already over 6 years with Comwave. Not too much to say and that is a good thing. It just works.
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February 6, 2014
Submitted by: Clifford Rodricks (Cambridge, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave VoIP

i recommend Comwave VoIP because you get the same quality and service as any of the other BIG phone companies at 1/2 the price and with offers like 6 months free with a 3 yr contract and the LOWEST long distance calling rates, its too good to p ... on.
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February 6, 2014
Submitted by: Tammy Dolansky (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Excellent service all around

Weve been with Comwave for several years now and received only excellent service. Our main reason for choosing Comwave is that they give the best rate for calling Cuba, my husbands home country, and in addition, the connection is fabuluous! Even when we moved to a new home and had issues with changing our internet provider and it affecting our telephone service, Comwaves technicians worked with me for however long it took (hours, actually!) until they were able to determine the problem and fix it remotely. The cost savings are excellent - at one point an agent offered a better plan that I knew nothing about, resulting in monthly savings for the family, very much appreciated. On a final note, although I have rarely used the access codes, at one point it was crucial that I do so and Comwave personnel were quick to explain and guide me through the process so that I could make my emergency calls quickly. I was recently offered the chance to switch to another VOIP company with comparable rates, but I just can't imagine switching when we've had such excellent service from Comwave, all around.
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February 6, 2014
Submitted by: Melissa (OSHAWA, ON, ON)
Overall Rating: Rating
Would Recommend? YES

EA

Ive been using Comwave for over 6 years. It gives me every feature I need and is a fraction of the price of a standard telephone line. Their customer service has always been excellent and I am very happy with their service.
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February 6, 2014
Submitted by: Manjur Mirza (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Very Reliable Service

Very Reliable Service
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February 6, 2014
Submitted by: Tina Doggett (Oshawa, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave

I have been with Comwave for over 4 years, nothing but great service. I am a very happy customer !
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February 6, 2014
Submitted by: Mubashar Tahir (Milton, ON)
Overall Rating: Rating
Would Recommend? YES

Low Price, Great Value, Amazing Service

I have been with comwave over 4 years now. i joined comwave in 2009 and then switched to bell(No reason) end of 2011 and joined again comwave mid of 2012 and on three years contract now.
All i can say i have never had any service disruption, noise issue or bad customer service. I have saved good amount of money over pas few years. I would strongly recommend comwave. Why pay $40-$50/month to big threes while you can get ulimited calling features, talk time with amzing call quality less than $15/month.
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February 6, 2014
Submitted by: Danielle Gault (Oakville, ON)
Overall Rating: Rating
Would Recommend? YES

Thanks Comwave

Id like to take this opportunity to say how much I have appreciated Comwave over the many years that I've been a customer. I started with Comwave early on and have seen it grow and develop into one of the finest communication providers around. Thanks, Comwave for your attention to customer service and your great rates. Danielle
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February 6, 2014
Submitted by: Natasha Fernandes (Scarborough, ON)
Overall Rating: Rating
Would Recommend? YES

Client Care

Excellent customer care
clear reception
affordable rates
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February 6, 2014
Submitted by: Yufeng Li (Maple, ON)
Overall Rating: Rating
Would Recommend? YES

Ms

I have used Comwave service for more than 3 years. It is pretty good and its signal is stable. Their customer service is also good.
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February 6, 2014
Submitted by: Osvaldo Gibezzi (mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

comwave phone

Thanks to this service I can contac my famillia over sea at very low cost
Thankyou O.Gibezzi
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February 6, 2014
Submitted by: Yufeng Li (Maple, ON)
Overall Rating: Rating
Would Recommend? YES

Ms.

I am a Comwave customer for a long time and enjoy their services.
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February 6, 2014
Submitted by: Karima Nazarali (Toronoto, ON)
Overall Rating: Rating
Would Recommend? YES

QMS

I have been Comwave for many years and have to say I am very satisfied with the service. My experience has more than not has always been positive. Staff are always aiming to be helpful and satisfy concerns. I would and do recommend comwave to friends and family works for me and the price is right too.
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February 6, 2014
Submitted by: Sushmita pyakuryal (Milton, ON)
Overall Rating: Rating
Would Recommend? YES

comwave

customer service excellent. will recommend to my friends.
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February 6, 2014
Submitted by: Anthony Poon (Markham, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave fight back

Comwave provides high quality of voip services with a very good price compared with others.
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February 6, 2014
Submitted by: JOY LEE (Surrey, BR)
Overall Rating: Rating
Would Recommend? YES

Comwave Review

Good services and good prices including unlimited national calls no extra charges. Long distance pay per usages at fare charges. Need to have high speed internet to hook with the device. recommend to who want save some money on phone.
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February 6, 2014
Submitted by: Shuang (Calgary, AL)
Overall Rating: Rating
Would Recommend? YES

Camwave: The best VOIP I had so far

I switched to VOIP almost 13 years ago. The first few of them ware really bad experiences, such as iTalkBB. You got 40% cheaper in biller but the service was 70% poor than solid land Telus service. I almost gave up any trying on VOIP service till free trying on Comwave. Well its still not pefect but almost the replacement of land line. I use this service for almost 5 years and have no reason to swith anymore. Its highly recommaned, especially for those who make a lot international calls.
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February 6, 2014
Submitted by: Morgen (Torontp, ON)
Overall Rating: Rating
Would Recommend? NO

Ms

I am very happy with the service and price of my Comwave home phone service
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February 6, 2014
Submitted by: Angus (Markham, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave - best home phone services

I have been using comwave home phone services for more than 3 years and never had major problem such as voice quality, system disconnect....etc. So i am highly recommended.
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February 6, 2014
Submitted by: Helen So (Hamilton, ON)
Overall Rating: Rating
Would Recommend? YES

A reliable phone company.

A reliable phone company.
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February 6, 2014
Submitted by: Lucas Campbell (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Feedback

Good service, overall. Cheapest rates Ive come across for VOIP service!
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February 6, 2014
Submitted by: Mark (Brampton, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave as my phone supplier.

Hi, I live in Brampton, Ontario and recommend Comwave as a phone service supplier. Changed from Rogers about 4 years ago because of cost and am very happy with Comwave's pricing and their service.
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February 6, 2014
Submitted by: Arben Kallamata (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

Excellent Service

I have been using Comwave phone service for three years now and I am one hundred percent satisfied with it. Everything has gone very smoothly - I have never had a single problem. The quality of the service is excellent.
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February 6, 2014
Submitted by: Edward Moke (Ottawa, ON)
Overall Rating: Rating
Would Recommend? YES

Edward Moke

The switch to Comwave has been great with little to no issue even with the original setup. No complaints at all and I am loving the low price of $15.00 per month or so.

Much better than Bell or Rogers. If it had not been for the Comwave pricing I would have canceled my home phone all together.
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February 6, 2014
Submitted by: Syed Afaq Rizvi (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Great Service by Commwave

Been a Commwave user for more than four year. Call quality is great and never had to call support even a single time. It's great value for money with so many features free, which no other vendor can match, especially I love getting the voice mails over the email. Awesome feature.
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February 6, 2014
Submitted by: John NunzIata (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave the best

Best decision I have made when it comes to home phone
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February 6, 2014
Submitted by: KHALIL AHMED SHEIKH (brampton, ON)
Overall Rating: Rating
Would Recommend? YES

RATING

In my personal experience comwave home phone is the best choice.
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February 6, 2014
Submitted by: syed kazmi (winnipeg, MA)
Overall Rating: Rating
Would Recommend? YES

best cheapest service

I had been a customer of comwave since last 5 years and the service have been problem free.I would like to thank comwave for dedicated service to its clients.

keep it up.
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February 6, 2014
Submitted by: marijan rozman (mississauga, ON)
Overall Rating: Rating
Would Recommend? NO

owner

thanks for 1 month free service.
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February 6, 2014
Submitted by: Ivan Isho (Whitby, ON)
Overall Rating: Rating
Would Recommend? YES

Mr

I have been a customer with Comwave since
2011 and I am happy with their service. I would
definitely recommend them.
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February 6, 2014
Submitted by: Shiyou Zhang (Mississauga, ON)
Overall Rating: Rating
Would Recommend? NO

Comwave phone

Affordable & reliable
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February 6, 2014
Submitted by: jenny wang (toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave is very good phone provider

I and my friends have been with Comwave for more than 3 years now; it is very a good phone company. We are pleased with Comwave service. Wish Comwave become better and better.
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February 6, 2014
Submitted by: Mohammed (Kitchener, ON)
Overall Rating: Rating
Would Recommend? YES

Good service

Good service
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February 6, 2014
Submitted by: SyednAnwar Ali (Tamarack, AL)
Overall Rating: Rating
Would Recommend? YES

Mr.

I am very much satisfied with Comwave phone service
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February 6, 2014
Submitted by: bogdan branitescu (oakville, ON)
Overall Rating: Rating
Would Recommend? YES

comwave

good
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February 6, 2014
Submitted by: Marlou Abalos (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Mr.

Voice quality is excellent!
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February 6, 2014
Submitted by: ngoi cam (Edmonton, AL)
Overall Rating: Rating
Would Recommend? NO

owner

good
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February 5, 2014
Submitted by: leah (vancouver, BR)
Overall Rating: Rating
Would Recommend? NO

bad service

i would not recommend it to anyone. aside from bad service, they don't explain it properly about the contract, and charge you long distance even if you didn't even talk to the person you are calling, just by dialing the long distance number, busy or just ringing you are charged for 1 minute long distance call already.
And for the home phone, reception is bad. and it has always a problem. I was expecting that my contract with them will end in April of 2011, but before that On October 2010 I called and changed the plan. they said its okey to change it but they didnt explain to me that by changing the plan they are also changing the contract to another 3 years. i asked clearly if i want to change to a month to month billing when can i do it it, they said call 30 days before the end of contract, i said thats going to be in April 2011, and the lady said yes mam. SO april 2011 i called and want to change it to month to month, but they said i cant i will have to pay for the remaining contract if i do that. So I got pissed, because they didnt tell me that, If i they just told me that then i just waited and finish the contract in April. Now I have to wait till October 2013 again. I asked if they can play the conversation since they said it was recorded. I am positive that this lady told me that i should call April 2011 if I want to change it to month to month. And when I cancel my landline they asked me to return the modem and they wont pay for the shipping and I will shoulder it, Which I think if they want the device back they should pay for the shipping, Just like telus they will send you a pre paid label and waybill where to send it back. I used the service for 5 years and i am not satisfied on those five years of the contract I want to cancel it but they will charge me for cancellation and has to pay the remaining years for the contract. And for those five years We seldom used our landline because of the bad reception. They will offer you free 1 month, 2 months or even 6 months free, just to sign a contract. But once you grab that free offer automatically you accepted the contract. So make sure if you want to accept their offer, first get the name of the customer rep., then make it clear that you want to try the six months free first then you will decide after you try their service, and make sure that when you try the offer, they are not suppose to sign you for a 3 year contract, they will trick you with questions.
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February 5, 2014
Submitted by: Comwave hater (Brampton, ON)
Overall Rating: Rating
Would Recommend? NO

Why I hate this company...

The reason why I hate this company is because you guys are not striaght foward about anything, your Internet connection is beyond S*** it always chips out at the most random times . The other thing is the price for this should be A LOT more cheaper then the orginal price because its not worth it at all. Sorry to be so harsh but you know what they say the truth will set you free.
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February 4, 2014
Submitted by: Will (Ottawa, ON)
Overall Rating: Rating
Would Recommend? NO

Comwave Scam- false advertising

Dont trust the comercial or Tye Domi. This company is bogus.They try to offer you a $14.95 deal for phone service yet you must also subscribe to thier Internet services as well which balloons the costs. This was never mentioned on Tye Domi comercials or there website. This company is flakey. Also, try calling them and speak to someone in plain english.

Will
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February 4, 2014
Submitted by: Joan (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Worst Company ever

Save yourself some the pain of working with this company. Worst customer service ever!!! Rude and very unprofessional. They get a zero rating for their Business service!
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February 3, 2014
Submitted by: Brunny (Mississauga, ON)
Overall Rating: Rating
Would Recommend? YES

Great Deal!

I have had Comwave service for over 2 years now and the savings far out weigh what the competition provides. Great price, I am highly satisfied!
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February 3, 2014
Submitted by: Peter G (Woodbridge, ON)
Overall Rating: Rating
Would Recommend? YES

Solid

Comwave has been pretty solid for me. I move back and forth between two locations and I love that I can take my device/number with me.
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February 3, 2014
Submitted by: Richie Di Marco (Toronto, ON)
Overall Rating: Rating
Would Recommend? NO

Comwave no more

I guess this might work for some ppl, may be those working at Comwave? For me it didnt.. I lost my phone number cause I had ported my old Bell number to them and when I decided to cancel and move to another provider Comwave wanted me charge a port out fee... Decided to cancel cause the itnernet speed was not what they advertise and call quality really really bad, and they wanted me to charge for sending a new adapter because as per what they had evaluated there was nothing wrong... yeah right... how is that I got new internet and another VoIP provider (phone power) and things just worked sort of plug play... Ciao Comwave!
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February 2, 2014
Submitted by: Alisa D (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Excellent Service & Even Better Prices

We have had Comwave phone service for a few years now. We have never really had to call for any major issues. the couple of times we did call in the agents were very patient and understanding. we recently called to sign up for their internet service and I have to say I am very very pleased with the service we received from the girl we spoke with. very nice to know there is a company that actually cares about helping their customers to save money. we were happy that they took the time and was very patient in helping us get the right bundle plan. I can see our family being with Comwave for a very long time to come!!
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February 2, 2014
Submitted by: Alpa (Etobicoke, ON)
Overall Rating: Rating
Would Recommend? YES

VoIP HomePhone

I have been using Comwave service for 3 years and so far I have never faced any issues using their services....

It is a great Service and I recommend it for people who want to save money....
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February 1, 2014
Submitted by: Rahul K (York, ON)
Overall Rating: Rating
Would Recommend? YES

Comwave

i am veru suprised to read some of the comments here. In my 3 yrs with comwave i have had to call them 2 times and each time my concern was resolved in minutes. the quality of service is great and they really care abt their customers. i recommend it to all my fam and friends.
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February 1, 2014
Submitted by: Margaret Brown (Toronto, ON)
Overall Rating: Rating
Would Recommend? YES

Worth Joining

I was little apprehensive at the beginning after seeing many negative reviews about this company. However i still signed up for their bundle deal which was pretty good and the price was just right. I must admit and truth be told, I have not had any bad experience so far. The service is flawless and I am still enjoying my free months.
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January 30, 2014
Submitted by: robert feher (guelph, ON)
Overall Rating: