BroadConnect Reviews and Plans

BroadConnect
Provider Summary Information
BroadConnect
BroadConnect

BroadConnect

Website: www.broadconnect.ca
Devices: Android, Blackberry, iPhone, iPad, Windows PC, Linux, SIP Client
Coverage: AB, BC, MB, NB, NF, NS, PEI, ON & QC
Monthly : $22.99 CAD

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Home Phone

Home Internet

Business Phone

Business Internet

 
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September 19, 2016
Review Helpful? 4 Yes No 2
Submitted by: Chad Ross (Edmonton , AB)

Do not recommend for company with Call Centre

We are a midsize company with a small call center and were sold the BroadConnect hosted solution complete with reporting services. After making it through a very long 3 year contract with BroadConnect, I have have very little that is positive to say about this company. From day one we struggled with call quality and functionality. For a midsize company like ourselves the hosted system they provide is way too locked down to administer effectively and they never were able to provide all the functionality that was promised during the sale of the system. Their helpdesk is not very helpful as on many occasions my network admin knew more about networking than their technicians.

At the end of the day while the price is great, the hassles and lack of accountability from this company is not worth the trouble.
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Setup Fee Long Distance Rates
DTP

Canada: $0.01
USA: $0.01
Intl. Minutes: PAYG

In October 2005, BroadConnect Telecom entered the Canadian Telecommunications market and brought with it one of the first Hosted-PBX services in Canada.  With the inaugural office opening in Toronto Ontario, over the course of 6 months, BroadConnect Telecom opened branches across Canada in 5 subsequent Provence’s to satisfy and facilitate consumer consumption in this needed space. With BroadConnect’s unrivaled success in the Canadian Telecom space, an American entry was imminent. In 2012, BroadConnect Telecom officially expanded operations south of the border, in the United States. The American headquarters is presently located in Amherst New York.

BroadConnect’s suite of hosted-PBX features has received a lot of attention, providing top of the line video conferencing, remote office services (allowing employees to not be tethered to a desk to receive their communications), and an in-depth and versatile web-based portal for managing every aspect of your PBX and its features.

With more of a decade of experience, BroadConnect maintains its position as a North American leader, one of the most secure and reliable and one of the most trusted Hosted-PBX solution for business large and small alike. While being a longstanding Business Phone VoIP provider, BroadConnect also offers an award-winning SIP Trunking service for businesses wishing to maintain their own PBX system on-premises while keeping costs low.

Along with BroadConnect’s Hosted-PBX and SIP Trunking solutions, BroadConnect formulated VoIP-I (Voice over the Private Internet). This is a telecommunications delivery method that is now synonymous with industry set standards of quality and security. VoIP-I offers a connection that is not shared with other subscribers as well as a process that employs multiple SBC’s.  VoIP-I also contains all the benefits of VoIP and having a hosted PBX provider watching over your system making sure nothing goes wrong. 

BroadConnect’s team of technicians are available around the clock to make sure you maintain 99.999% uptime and offer any assistance possible on PBXs that are not directly managed by us (SIP services).  Combine this with outstanding customer testimonials and a price point that will meet any business needs, BroadConnect is definitely something to get excited about, if you’re in the market for a new business phone system.  If you haven’t seen what the entire buzz is about, now is the time to find out. 

Features

Fax Capabilities Checkmark
Fax to Email Checkmark
Multiple Users: Checkmark
Toll Free Numbers: Checkmark
Web Management: Checkmark
Area Code Selection: Checkmark
Smartphone App: Checkmark
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Can I keep current phone number?


Yep, usually that is not an issue - you'll have to fill out a form to transfer your existing number(s) and then could take a couple of weeks or so to get transferred. Meantime you'll get a temporary number. Hope this helps!
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Business Benefits of a Cloud Hosted PBX

Benefit #1:  Keeping Cash When moving to the cloud, you will be providing scalability.  The cloud ensures that you do not require a significant capital outlay for equipment; therefore, you will be able to retain more money in the company.  This many can be used for different features, such as growing the business instead of on-premises communication systems. Utilizing cloud-based solutions can also reduce the number of IT staff members you require as you will receive a team of experts who are
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Telecom Services Expenses Consultancy and Project Management

Count on our experts to help you control Telecom Expenses Introducing GoneVoIP Telecom Services. Below some of the benefits of using Gonevoip Telecom Services: IMPROVE PROFITS • Identify significant savings on your telecom expenses • Review and remove unauthorized charges by identifying errors, claim refunds STREAMLINE OPERATIONS • Reallocate your team to focus on your business • Realize more efficient use of employee time REDUCE RISK • Assure corporate business policy and regulatory compliance • Increase accuracy in expense tracking and reporting Telecom Expense Management (TEM) is defined as “the practice
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Timing the move to the Cloud

As more and more businesses understand the many advantages of keeping vital information on the easy-to-access Cloud Drive, a Cloud-based infrastructure is becoming more and more commonplace. Despite the growing popularity, not everyone knows when to make this big switch for maximum cost-efficacy. The following are a few of the most important considerations that will need to be factored into this important decision. Resources Resources from the cloud drive can come in the form of applications, infrastructure, phone systems, or just about any
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Why Use SIP Trunking

As the telecommunications market continues to develop, the use of voice over internet protocol (VoIP) access and session initiation protocol (SIP) trunking services continue to be favored.  Their modern, unified communications (UC) platforms offer capabilities and solutions that legacy telecommunications services cannot match. A study performed at the end of 2015, which analyzed and predicted market trends, revealed that even in 2014, large enterprises were implementing SIP trunking more quickly than predicted. Rates describing small and medium-sized businesses (SMBs) continue to
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Important Checklist when Selecting VoIP Service

Voice over Internet Protocol (VoIP) service has gained popularity in recent years and for good reason. The technology allows for the streamlining of communication avenues while saving businesses and residents money in utilities. If you are on the fence, below are three considerations to contemplate when deciding on residential or business VoIP service. VoIP is more affordable long-term One of the primary reasons to transition to VoIP service is cost savings. VoIP service subscriptions are often lower than traditional home and business phone
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