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Altima Telecom Reviews & Service Offerings

Altima Telecom
Maple Leaf Company Info
Altima Telecom
Altima Telecom

Altima Telecom

Services: Cable, Fiber & DSL
Availability: AB, BC, MB, ON & QC
Monthly Price: $39.99 CAD


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101 4.5 reviewCount Get Free Quotes

Home Phone

Home Internet

Business Phone

Business Internet


Reviews Stats

When reviewing Altima Telecom Gonevoip visitors usually feel Feeling satisfied satisfied !

All Reviews

December 30, 2019
Review Helpful? 2 Yes No 0
Submitted by: samir (montreal , QU)
Feeling satisfied Satisfied Rating 👍

tres bon service de Amine

Amine du call center .tres bon service et tres professionnel .
December 11, 2019
Review Helpful? 0 Yes No 0
Submitted by: Hany Hanna (Mississauga , ON)
Feeling disappointed Disappointed Rating 👎

Very long wait to speak to someone

Khim was very helpful and knowledgeable but the wait time to speak to some one after 9am, as well as the internet outage since last night is unacceptable.
November 20, 2019
Review Helpful? 2 Yes No 0
Submitted by: Julian Lingen (Montreal , QU)
Feeling angry Angry Rating 👎

Stay as far away as possible

I didn't even get to be a customer and they managed to pi** me off royally.
TWICE they charged me for services I didn't receive. TWICE I had to call them to correct it. And I am not even in business with them.

Initially, I wanted to get a contract with them. I did a zip code availability check and based on that was offered a FTTN 50 deal that I chose. I was charged 18$ upfront for delivery. Next morning I receive a mail and a call saying they need to cancel the order since only Bell could activate it (then why show it to me?). But the 18$ were charged on my credit card already, so I had to give them a call to get it refunded.
I got the money back and after this unpleasant experience went with another provider. I hoped that would be it, but it wasn't.
Like 2 or 3 weeks later I get a mail from them saying thank you for a 11$ payment. What the hell for? I called support and he said my credit card was still in their system and on auto payment and apologized. Still not sure what I was billed for since I also didn't see any invoice anywhere that would account for it. That was this morning. He said he would request a refund and delete my credit card from their system.
I really hope this is the last I hear from them, but I almost doubt it.

Reply from: Teresa Gonzales
December 9, 2019
I STRONGLY AGREE! They are worst when it comes to customer service :(
November 11, 2019
Review Helpful? 1 Yes No 1
Submitted by: danny (toronto , ON)
Feeling satisfied Satisfied Rating 👍

good service

Altima is able to provide good service for the money in spite of bell (dry-line provider) trying to obstruct it.

For that, very satisfied!
October 30, 2019
Review Helpful? 1 Yes No 1
Submitted by: Ann (Gatineau , QU)
Feeling satisfied Satisfied Rating 👍

Grace DelosSantos

Thanks Grace for your help..

Reply from: Nancy Mayberry
December 4, 2019
Grace was very helpful and clear in her instructions. She did have to put me on hold several times but I have a speaker phone and continued my meal preparation while I waited. It was worth the holds because she identified the problem quite quickly, told me how to fix it, waited with me while everything reconnected and I was good to go. Thanks Grace. I will ask for you it this ever happens again! Nancy
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$39.99 Shipping: $FREE Other: $ No

Download: 75 Mbps

Upload: 10 Mbps

Cap: None


Altima Telecom is a telecommunications company that provides services to consumers and business customers across the country (Quebec, Ontario, Alberta, Manitoba and British Columbia). Altima offers residential telephone services, business communications tools such as high-speed internet and digital television.

Constantly innovating, Altima Telecom has also built its own fiber-optic network in downtown Montreal.

Altima provides some of the most affordable, reliable and innovative products to offer solutions to the customers' communications needs.

Some of the characteristics of Altima Telecom Internet are:

  • Unlimited Internet Usage 
  • High-quality viewing experience
  • Free Installation

Altima Telecom most economical Home Internet plan is the 6 Mbps DSL plan:

  • Monthly fee: starting at $19.99
  • Free of Fees!: No shipping, No installation fee & No Setup fee
  • Speed: From 6 Mbps to 250 Mbps downloads and 1 Mbps to 10 Mbps upload 
  • Monthly usage: Unlimited

Following GoneVoIP reviews and details all of the current Altima Telecom deals for Home Internet.

  • 15 Mbps Down, 2 Mbps Up at $34.99 monthly.
  • 25 Mbps Down, 10 Mbps Up at $39.99 monthly. Promotion first month FREE
  • 30 Mbps Down, 5 Mbps Up at $29.99 monthly.
  • 40 Mbps Down, 10 Mbps Up at $39.99 monthly.
  • 50 Mbps Down, 10 Mbps Up at $44.99 monthly. Promotion first month FREE
  • 60 Mbps Down, 10 Mbps Up at $49.99 monthly.
  • 75 Mbps Down, 10 Mbps Up at $39.99 monthly.
  • 100 Mbps Down, 100 Mbps Up at $39.99 monthly.
  • 120 Mbps Down, 10 Mbps Up at $79 monthly.
  • 150 Mbps Down, 15 Mbps Up at $64.99 monthly.
  • 250 Mbps Down, 20 Mbps Up at $89.99 monthly.
  • 1000 Mbps Down, 1000 Mbps Up at $99.95 monthly.

Altima Telecom is proud to help connect thousands of Canadian businesses and households. It has been doing so for over 15 years with a singular goal; offer the best telecom choice at the best price.

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

Hi. I live in Lindsay, On. and am wondering why Gonevoip says you offer 30 Mbps download and 10 Mbps upload for $29.99, yet the plan doesn't exist on your website? Is Gonevoip's information incorrect?

Hello, The availability of providers' plans is subject to change, and it varies depending on location. Thus we always recommend verifying directly with the provider itself to ensure the plan is indeed available for your home. You may request a free quote and find all available plans for your home address. Sincerely, The GoneVoIP Team

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Do you provide coverage to 746 river road. Akwesasne quebec H0M 1A1

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I want this service is in Ottawa Ontario

Hello, The internet service is available in Ottawa. Though to know specifically the plans available for your area you'll need to check on Altima's site, click on "Visit Site", and enter your postal code. Hope this helps. The Gonevoip Team

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Why there’s no internet this two nights

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Do you have service in Millet Ab area? (T0C 1Z0)?

In General Yes, but we would need your full address to provide you all the plans available in your area. For any further questions call us to 1-888-7411924 Thank you and looking forward to hear from you, Have a great day. Altima Online team

Hello, Yes, Altima has Cable Internet plans going from 5 Mbps up to 150 Mbps. Also, there is one FTTN plan of 25 Mbps. Just click Visit Site ... on, this will take you to Altima's website, click on Internet and enter your Zip Code when prompted. The Gonevoip Team

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