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Altima Telecom Reviews & Service Offerings

Altima Telecom
Maple Leaf Company Info
Altima Telecom
Altima Telecom

Altima Telecom

Services: Cable, Fiber & DSL
Availability: AB, BC, MB, ON & QC
Monthly Price: $39.99 CAD


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94 4.5 reviewCount Get Free Quotes

Home Phone

Home Internet

Business Phone

Business Internet


Reviews Stats

When reviewing Altima Telecom Gonevoip visitors usually feel Feeling satisfied satisfied !

All Reviews

November 11, 2019
Review Helpful? 0 Yes No 0
Submitted by: danny (toronto , ON)
Feeling satisfied Satisfied Rating 👍

good service

Altima is able to provide good service for the money in spite of bell (dry-line provider) trying to obstruct it.

For that, very satisfied!
October 30, 2019
Review Helpful? 1 Yes No 0
Submitted by: Ann (Gatineau , QU)
Feeling satisfied Satisfied Rating 👍

Grace DelosSantos

Thanks Grace for your help..
October 23, 2019
Review Helpful? 0 Yes No 0
Submitted by: Enrique Molano (Montreal , QU)
Feeling angry Angry Rating 👎

No refund issuedafter no service provided

After making the initial payment online and waiting for the installation to be set, I was informed that the service I was requiring, was not available in my area. I then required a refund of the paid fee. It has been 2 months and No refund has been made.

Reply from: Gayle Pulak
November 1, 2019
I paid, the extra 67 dollars, left them, I send back the equipment, and they make a million reasons why I cannot get my money back, I've called repeatedly and always the refund person is never there, they tried to say at first al they owed me was thirteen dollars and change, no , they owe me 67 dollars which is in my credit bill, they also wanted me to send photot idea???
October 16, 2019
Review Helpful? 2 Yes No 0
Submitted by: Ross Noble (Ottawa , ON)
Feeling angry Angry Rating 👎

Abysmal Experience!

My partner and I did our research and despite seeing some concerns about customer service from other users, decided to give Altima a try.

We have cancelled our service after a year and a half of constant frustration. The TV and internet service was uneven to say the least. We noticed that TV and internet service went off during peak live programs (eg. Grey Cup) or events (English language debates). We resigned ourselves to missing these important events because getting a technician to respond in a timely way was close to impossible (one is put on hold for long periods - often more than 30 minutes); when the technician did respond, the advice given was, for the most part, wrong (we purchased an extender, which we now realize from a techie we paid to find out what was going on with our internet, was useless) or of no value added (unplug the equipment and plug it it again, or use the paper clip to reset - which meant that we lost heat as our Nest was connected to wifi).

Once we cancelled the TV, our internet service declined significantly; we were having to unplug the router every 10 minutes, with a lengthy start up, which meant we missed important live events. Disgusted, we started looking for a more reliable service provider that provided quality service, including visits if problems persist.

When we called to cancel, we were cut off, put on hold for 40 minutes and, after hanging up and calling back, put on hold again for another 20 minutes. We finally got a person who we had to beg, literally beg, to terminate our service and to NOT put us on hold.

We would NEVER recommend Altima to anyone, not even our worst enemy.

It is too bad, as there is need for competition as the big 5 are charging the highest fees for internet in the OECD. Yet, finding another service provider that does NOT use the equipment of the big 5 is next to impossible, which means that these small companies are hostage to the systems of the big 5. That being said, if these small firms are interested in breaking into this lucrative market, they must put quality customer service first. That was not evident in most of the dealings we had with Altima, not evident in the least.
October 1, 2019
Review Helpful? 3 Yes No 2
Submitted by: Minilik Meja (Kitchener , ON)
Feeling angry Angry Rating 👎

Bad customer service

I was with Altima telecom customer for years till two days ago. I will just tell you my last phone call experience. After waiting long minute, I got someone answered. She told me to wait and then she came back after few minutes. Asks me why I called. I told her that I am canceling the service and explained the dissatisfaction reason. Then there was a few seconds silence. I said hello,then she comes back and said ' ok.' Then hangs up .

Reply from: Gayle Pulak
November 1, 2019
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$39.99 Shipping: $FREE Other: $ No

Download: 75 Mbps

Upload: 10 Mbps

Cap: None


Altima Telecom is a telecommunications company that provides services to consumers and business customers across the country (Quebec, Ontario, Alberta, Manitoba and British Columbia). Altima offers residential telephone services, business communications tools such as high-speed internet and digital television.

Constantly innovating, Altima Telecom has also built its own fiber-optic network in downtown Montreal.

Altima provides some of the most affordable, reliable and innovative products to offer solutions to the customers' communications needs.

Some of the characteristics of Altima Telecom Internet are:

  • Unlimited Internet Usage 
  • High-quality viewing experience
  • Free Installation

Altima Telecom most economical Home Internet plan is the 6 Mbps DSL plan:

  • Monthly fee: starting at $19.99
  • Free of Fees!: No shipping, No installation fee & No Setup fee
  • Speed: From 6 Mbps to 250 Mbps downloads and 1 Mbps to 10 Mbps upload 
  • Monthly usage: Unlimited

Following GoneVoIP reviews and details all of the current Altima Telecom deals for Home Internet.

  • 15 Mbps Down, 2 Mbps Up at $34.99 monthly.
  • 25 Mbps Down, 10 Mbps Up at $39.99 monthly. Promotion first month FREE
  • 30 Mbps Down, 5 Mbps Up at $29.99 monthly.
  • 40 Mbps Down, 10 Mbps Up at $39.99 monthly.
  • 50 Mbps Down, 10 Mbps Up at $44.99 monthly. Promotion first month FREE
  • 60 Mbps Down, 10 Mbps Up at $49.99 monthly.
  • 75 Mbps Down, 10 Mbps Up at $39.99 monthly.
  • 100 Mbps Down, 100 Mbps Up at $39.99 monthly.
  • 120 Mbps Down, 10 Mbps Up at $79 monthly.
  • 150 Mbps Down, 15 Mbps Up at $64.99 monthly.
  • 250 Mbps Down, 20 Mbps Up at $89.99 monthly.
  • 1000 Mbps Down, 1000 Mbps Up at $99.95 monthly.

Altima Telecom is proud to help connect thousands of Canadian businesses and households. It has been doing so for over 15 years with a singular goal; offer the best telecom choice at the best price.

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
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Hi. I live in Lindsay, On. and am wondering why Gonevoip says you offer 30 Mbps download and 10 Mbps upload for $29.99, yet the plan doesn't exist on your website? Is Gonevoip's information incorrect?

Hello, The availability of providers' plans is subject to change, and it varies depending on location. Thus we always recommend verifying directly with the provider itself to ensure the plan is indeed available for your home. You may request a free quote and find all available plans for your home address. Sincerely, The GoneVoIP Team

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Do you provide coverage to 746 river road. Akwesasne quebec H0M 1A1

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I want this service is in Ottawa Ontario

Hello, The internet service is available in Ottawa. Though to know specifically the plans available for your area you'll need to check on Altima's site, click on "Visit Site", and enter your postal code. Hope this helps. The Gonevoip Team

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Why there’s no internet this two nights

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Do you have service in Millet Ab area? (T0C 1Z0)?

In General Yes, but we would need your full address to provide you all the plans available in your area. For any further questions call us to 1-888-7411924 Thank you and looking forward to hear from you, Have a great day. Altima Online team

Hello, Yes, Altima has Cable Internet plans going from 5 Mbps up to 150 Mbps. Also, there is one FTTN plan of 25 Mbps. Just click Visit Site ... on, this will take you to Altima's website, click on Internet and enter your Zip Code when prompted. The Gonevoip Team

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