Acanac Reviews & Service Offerings
|May 25, 2018|
|Submitted by:||Gabriella (Montreal , QU)|
Worst customer service ever. Drag on cancelling for weeks.I used to love this company. Never had problems for years while I was living with my mom. Now that I've moved out all I get is problems. A year ago we bought a package. The first thing they do is charge me 1 month instead of 1 year. Not a huge problem but still annoying.
About a month and a half ago we started having daily service interruptions. Every single day we would loose our internet for a couple of hours. We called and at first they tried all the tech support stuff. It worked for a day or two. After about two weeks it was still not fixed. THATS WHEN IT STARTS. They tell us our modem is defective. So I expect to receive a new one. NOPE our guaranty had apparently ended a week before. Are you serious?! So for the past month Ive been trying to fix the problem and as soon as my guaranty expires they tell me to buy another 100$ modem. NO WAY!
Also some agents told us our plan was ending May 24, some told us June 24... Make up your mind guys...
I ended up cancelling (May 18). So now I have no internet. We bought with another provider which tells me my line inst available yet. APPARENTLY the internet would only be "out of my house" may 24, fine thats when my plan ends (even though I have no internet anymore). On the 24 I call and lo-and-behold my line will only be free on May 28. WHY, no idea... I don't get why I have to wait another 4 days.
|December 21, 2017|
|Submitted by:||john garlow (the hammer , ON)|
jack-rabbit fastskeno (greetings) been using acanac for a while now and at first had a bit of a err in service but was resolved to and treated them like people and i been treated like a person i reconmend their service to people whom like multi choice for service plans an do not want to over pay for fast internet ...jack rabbit fast enit!!! lol
|1 person found the following review useful|
|September 19, 2017|
|Submitted by:||Jawed Anwar (Hamilton , ON)|
Poor Support ServiceMy dry loop was cut and on complaints to Acanac, techcition appointment after 7 days has been made. In this era a 5 minute job needs a 7 day appointment?
Customer service provided an olive branch for one month internet free. Www! You go to emergency and they treat you after 7 days and waive all the billings will never bring back the smile.
Internet is necessity and prompt residual work is essential. If Acanac can't provide it then better close it's service.
Very disappointed customer.
|4 persons found the following review useful|
|May 12, 2017|
|Submitted by:||Victor (Milton , ON)|
Warning! Stay away from themThe worst experience signing up with these idiots. They are quick to call you back if you hang up and when the day comes to transfer the whole thing falls apart. Tansfer was to happen on a thursday and now friday night. I have no phone and internet for for 2 days and possibly longer. Avoid like the plague.!!!!!
|2 persons found the following review useful|
|April 25, 2017|
|Submitted by:||Suffren (Montreal , QU)|
Never choose ACANAC!!!!The worst experience forever. Never choose ACANAC !!!!! Very bad service. I did not have internet service for more than 6 months, ... ody did anything other than tell me it was my fault (or that of my modem, or my computer or my cable). A technician finally came, and they refused to refund me the months without service by their fault.
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$49||Shipping: $ Other: $||Yes||
Acanac is one of the most popular Internet Service Providers in the Provinces of Ontario and Quebec. Acanac is part of the Distributel Group with HQ in Ottawa, ON.
Acanac Internet service is available in Ontario and Quebec on DSL & Cable flavors. Operating on Rogers, Cogeco, EastLink and Videotron Cable networks and on Bell for DSL services.
The entry plan for the cable option is 30 Mbps down and 5Mbps up has a promotion in where the setup fee is waived, a value of $79.95. The monthly cost is $49, or $588 annual. If you think that is coming with unlimited usage, that is not a bad plan to have!
You can purchase a modem from Acanac directly for $99 or rent to own at $10 per month, for the first 12-months. The shipping of the modem is $10, oddly there is no pick-up option. You can also buy the WiFi router, at $119.
The entry plan for the DSL option is 6Mpbs down and 0.8Mbps up. Similarly, as with the Cable offer, the setup fee of $79.95 is waived. The DSL monthly rate is $39 and comes with an unlimited usage as well. The modem/router/WiFi has 4-ethernet ports so you can plug directly devices that run services requiring faster access, such as a smart TV running Netflix. The modem combo is $119. What is neat about getting this modem combo from Acanac is that it will self-configure, eliminating the need for installation and for the most part saving you time. You could opt to go the rent-to-own route, in where the modem combo is $10 per month for the first 12 months.
Acanac is a good choice capable to satisfy majority of internet needs in households in Ontario and Quebec. The only regrets are the existence of an activation fee, the shipping can perhaps be lower and that the promotions are front-loaded, maybe having back the old offer of 3-months of low payments at the beginning of a 12-months agreement in addition to waiving the install fee. With that said, one thing worth mentioning is that if you paid the whole year up-front you get a free month of service.
Other than it offers the modern basics of internet services, with email accounts and a relatively active online support community partially makes it for the lack of online chat support. There is no additional protection, such as Antivirus & AntiMalware; so users will have to source their own.
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my phone service doesnt work no dial tone could please chech this out thanks
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