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Reply to:	Acanac 1. VOIP phone produces an echo for the person you're speaking to (even an Acanac techie said he heard it). 2. Emails to Support and contact page message may be automatically acknowledged but rarely produce a concrete result. (See Update at bottom.) 3. Problem: the phone simply stopped working. A bit of a hum on the line, but no dial tone; callers went straight to voice mail. NOTHING ELSE HAD CHANGED. a) Acanac's website has no troubleshooting guide, even though I have a simple router and basic phone adapter from the company. (The adapter came with a start-up guide that does not include troubleshooting.) b) Reached by phone, Acanac Support said they could not do anything remotely, not even test the line. c) Support also said they could not email a troubleshooting guide. In fact, ludicrously, they said Support was not allowed to email me ANYTHING. Incredulous, I asked to speak to a supervisor and was told one would call me back (understandable during the covid lockdown). I was offered three time slots (morning, afternoon or evening) and chose afternoon, noon to 5 p.m. No one called in that period; later I found a message sent at 7:30 p.m. I have not been called since, AFAIK. d) Two further calls to Support (of necessity off-site since I didn't have another phone where my VOIP is) elicited apparently dysfunctional instructions, essentially to disconnect the ethernet cable between the phone adapter and the computer. Naturally, the only effect of this was to cut off my Internet connection. e) Both phone connection lights on the phone adapter, including for the one my phone cable was plugged into, were out. In call #1, Support never asked about indicator lights. In call #2, I reported lights out and was told the adapter may need to be reconfigured **despite the fact that it worked until the minute the phone conked out.** This suggests a malfunctioning adapter, but they want to put me through a complicated reconfiguring. f) Eventually I was able to obtain a cell phone and called in. The Techie wanted me to check the configuration of the phone adapter, so I tried to log in. But the passwords she supplied were rejected. g) Seemingly out of other options, she said to recycle (turn off and then on) the phone adapter. Amazingly, it worked! Not so amazingly, this could have been suggested two weeks earlier. In fact, I had thought of doing it but was deterred by the spectre of messing up the configuration. But either that stays fixed or (more likely) it autoconfigures. UPDATE: I did receive an email from Support near the end of this time -- responding to a question I'd emailed three weeks earlier!! I have yet to receive an email about the phone problem.
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