magicJack Reviews & Service Offerings

 

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August 7, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Amanda Wager (Nanaimo , BR)
Angry	👎
MagicJack is terrible Awful service. We got the MagicJack and the texting did not work on the app. We returned it and there was a problem with the Canadian mail, so it was returned back to us. We spoke to the customer representative and they said they would refund us, so we returned it. Then they would not give us our money back. We sat on hold for hours, literally hours and they would not connect us to a manager to speak with. If they say they have recordings of our conversations, then they should be able to hear THEIR customer representative saying that they would refund us. Terrible company. Texting does not work. Terrible service. Do not waste a moment of your precious time. If I could give 0 stars, I would.
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December 12, 2018	Review Helpful? 0 Yes No 0
Submitted by:	Ben (Ottawa , ON)
Angry	👎
By the minute calling After being with MajicJack for 3 years, until recently under our agreement i had free long distance for US and Canada, but now they are going to start charging me by the minute for a phone number that I've been calling once a week for the last 3 years, which by the way is a number located in the same locality that I am. They've been contacted about the issue but won't change it.
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December 3, 2018	Review Helpful? 0 Yes No 0
Submitted by:	Christina Graham (Smiths Falls , ON)
Angry	👎
Awful service It took us over 6 months to get our phone number transferred back to a real phone company after we lost usability. We called several times with no one answering customer service line. Numerous emails redirected to someone whom blew us off. I will never deal with this company again and will not let anyone I care about deal with them either.
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September 18, 2018	Review Helpful? 0 Yes No 1
Submitted by:	Irene (Parrsboro , NO)
Disappointed	👎
not working with my ISP For the first 5 years the magic jack worked good for me just like some of the reviews said. Then I switched from Bell Aliant to a smaller satellite provider because of horrendous internet charges by Bell. However, this rural smaller ISP apparently cannot support the magic jack, or so MJ claims. So now I will have to try to get out of my contract because I was not aware of this. The signal is not strong enough and MJ is basically useless.It drops calls constantly, I can't even hear the phone ring anymore, an endless list of issues. Looking for a new reliable solution.
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August 29, 2015	Review Helpful? 1 Yes No 0
Submitted by:	paul (mississauga , ON)
Try this I see no mention of majicjack as a provider of voip. Its much cheaper than others mentioned here. I have been using for two years with great service. check it out . Reply from: Alan February 16, 2017 I'm not sure I understand your rating of 1 star as opposed to your comment to try it. Could you please clarify.
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July 12, 2013	Review Helpful? 2 Yes No 0
Submitted by:	sherry (winnipeg , MA)
Cheap!! only 35.00 a year I have been using magic jack,both the old one and now the Plus, It does work great 95% of the time, one dropped call. I like the fact that if I say go on vacation to the cottage or move, I can just plug my device into my laptop, and have instant service, instead of waiting for an appointment for Shaw or MTS to come. Unlimited callling in North America except AK and Nuvavut. I can use the phone even tethered from my iPhone. I do have to add money to call Jamaica, but it is 16 cents a minute to a landline and .25 cents to a cell phone and it tells me how many minutes are remaing. Love it!!
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February 19, 2013	Review Helpful? 1 Yes No 0
Submitted by:	Pat Worth (Montreal , QC)
Phone bill free for 5-years Opted for the 5-year plan. Not keeping my old phone number so save another $10 monthly. Calls are sometimes choppy BUT with this we are not even thinking about phone bills for the next 5-years, plus we have warranty on the unit so if fails we get it exchanged.
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February 19, 2013	Review Helpful? 0 Yes No 0
Submitted by:	Pat Worth (Montreal , QC)
Phone bill free for 5-years Opted for the 5-year plan. Not keeping my old phone number so save another $10 monthly. Calls are sometimes choppy BUT with this we are not even thinking about phone bills for the next 5-years, plus we have warranty on the unit so if fails we get it exchanged.
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