magicJack Reviews & Service Offerings

Maple Leaf Company Info


Devices: iPhone
Availability: AB, BC, MB, NB, NF, NS, ON, QC & SK
Monthly Price: $0 CAD

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Reviews Stats

When reviewing magicJack Gonevoip visitors usually feel Feeling angry angry !

All Reviews

August 7, 2019
Review Helpful? 0 Yes No 0
Submitted by: Amanda Wager (Nanaimo , BR)
Feeling angry Angry Rating 👎

MagicJack is terrible

Awful service. We got the MagicJack and the texting did not work on the app. We returned it and there was a problem with the Canadian mail, so it was returned back to us. We spoke to the customer representative and they said they would refund us, so we returned it. Then they would not give us our money back. We sat on hold for hours, literally hours and they would not connect us to a manager to speak with. If they say they have recordings of our conversations, then they should be able to hear THEIR customer representative saying that they would refund us. Terrible company. Texting does not work. Terrible service. Do not waste a moment of your precious time. If I could give 0 stars, I would.
December 12, 2018
Review Helpful? 0 Yes No 0
Submitted by: Ben (Ottawa , ON)
Feeling angry Angry Rating 👎

By the minute calling

After being with MajicJack for 3 years, until recently under our agreement i had free long distance for US and Canada, but now they are going to start charging me by the minute for a phone number that I've been calling once a week for the last 3 years, which by the way is a number located in the same locality that I am. They've been contacted about the issue but won't change it.
December 3, 2018
Review Helpful? 0 Yes No 0
Submitted by: Christina Graham (Smiths Falls , ON)
Feeling angry Angry Rating 👎

Awful service

It took us over 6 months to get our phone number transferred back to a real phone company after we lost usability. We called several times with no one answering customer service line. Numerous emails redirected to someone whom blew us off.
I will never deal with this company again and will not let anyone I care about deal with them either.
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Monthly Fee Setup Fee Other Fees Long Distance Rates

Canada: FREE
Intl. Minutes: 0

magicJack traces his root to the very first Internet Phone ever, back in 1996. It is incredible that we are 23-years later talking about the benefits of magicJack! The very first magicJack to come to market was a USB device that required a computer to be on at all times.

In 2011 magicJack PLUS was introduced; which since has eliminated the need for a computer. The MagicJack PLUS can be plugged directly into the AC adapter and to the normal household telephones.

As with other Single Box Home Phone solutions with the initial purchase you get the adapter and first-year, or first 3-months depending on if you get magicJack GO or MagicJack Express subscription. GoneVoIP found MagicJack has the usual VoIP Home Phone features:

  • Caller ID 
  • Call forwarding
  • Voicemail
  • Unlimited Canada/US calling is also included
  • supports number portability (for a fee) 

With the magic app, you can have your phone number available to you on your smartphone. Making it an ideal companion when traveling.

Shall be noted that not all calls are free with magicJack; there is a certain type of calls that may require a premium; such as calls to conference bridges or calling cards. magicJack is a widely popular solution; though those looking at VoIP Home Phone may want to consider Ooma in the Single Box category or VoIP Much as for a feature set richer and with more flexibility as it also allows BYOD.

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
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