magicJack Reviews & Service Offerings

 

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August 7, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Amanda Wager (Nanaimo , BR)
Angry	👎
MagicJack is terrible Awful service. We got the MagicJack and the texting did not work on the app. We returned it and there was a problem with the Canadian mail, so it was returned back to us. We spoke to the customer representative and they said they would refund us, so we returned it. Then they would not give us our money back. We sat on hold for hours, literally hours and they would not connect us to a manager to speak with. If they say they have recordings of our conversations, then they should be able to hear THEIR customer representative saying that they would refund us. Terrible company. Texting does not work. Terrible service. Do not waste a moment of your precious time. If I could give 0 stars, I would.
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December 12, 2018	Review Helpful? 0 Yes No 0
Submitted by:	Ben (Ottawa , ON)
Angry	👎
By the minute calling After being with MajicJack for 3 years, until recently under our agreement i had free long distance for US and Canada, but now they are going to start charging me by the minute for a phone number that I've been calling once a week for the last 3 years, which by the way is a number located in the same locality that I am. They've been contacted about the issue but won't change it.
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December 3, 2018	Review Helpful? 0 Yes No 0
Submitted by:	Christina Graham (Smiths Falls , ON)
Angry	👎
Awful service It took us over 6 months to get our phone number transferred back to a real phone company after we lost usability. We called several times with no one answering customer service line. Numerous emails redirected to someone whom blew us off. I will never deal with this company again and will not let anyone I care about deal with them either.
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