XPlorNet Reviews and Plans

XPlorNet
Provider Summary Information
XPlorNet
XPlorNet

XPlorNet

Website: www.xplornet.com
Services:
Coverage: AB, BC, MB, NB, NL, NS, ON, PEI, QC, SK, NT, NU, YK
Monthly : $59.99 CAD

184 2.5 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing XPlorNet visitors in most cases feel Feeling angry angry!!
Rating
6
Rating
1
Rating
12
Rating
3
Rating
145

All Reviews

November 25, 2022
Review Helpful? 0 Yes No 0
Submitted by: Christopher Smithson (Mississippi Mills , ON)
Feeling disappointed Disappointed Rating 👎

Over priced

I pay every month 115.82 for what is supposed to be up to 50 MBPS that at best is 35 rarely most of the time in ranges between 1.6 to 8,9 MBPS.
I constantly have problems and signing in to their Myexplore.ca is a nightmare. Never accepting my password.
This year 2022 the service has continually gone down hill.
I'm looking for another service but we all know if you don't live in a city it's going to suck.
November 18, 2022
Review Helpful? 0 Yes No 0
Submitted by: James (Hanley , SA)
Feeling satisfied Satisfied Rating 👍

Crap service endless billing

After 2 years of putting up with a service that was down more than it was up I cancelled my plan. I reached a agreement that the service was terminated immediately with no additional charges.
They then billed me for $32 dollars. I called them and told them that I do not owe them any more money.
They keep doing robocalls day and night to collect $32.
Do not get this service. I hope they go bankrupt.
September 1, 2022
Review Helpful? 3 Yes No 0
Submitted by: Wilson Groome (Amaranth , ON)
Feeling disappointed Disappointed Rating 👎

Disappointed

The bandwidth is never what they promised. About half the time, the bandwidth is OK but about 25% of the time it is abysmal. Also, they never give credits when the service out. For example, once it was out for most of day but there was no credit given.
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Promo Plan Speeds

Download: 5 MBPS

Upload: 1 MBPS

Xplornet Communications is a telecommunications provider founded in 2004. The company has headquarters in Woodstock, New Brunswick.

Xplornet states in their mission that they “aim to bridge urban/rural broadband digital divide ensuring that every Canadian, regardless of where they live, has access to broadband, thereby enabling them to compete effectively in the global economy and gain access to essential government and educational services.”

They state that their services are available Canada-wide, “including the hard to reach places.” Xplornet overcomes the normal geographical challenges of providing service to the second-largest country in the World – Canada – by having a vast hybrid network of fixed-wireless towers on the ground and next-generation satellites in space.

In our review, we will look at Xplornet’s Internet packages and services and see how they stack up against the competition.

  • Xplore 50/10 for $99.99 /month Unlimited data 50 Mbps Down, 10 Mbps Up
  • LTE 25 25 Mbps Download with Unlimited data for $59.99 /month
  • LTE 10 10 Mbps Download with Unlimited data for $39.99 /month

For all LTE packages, a $49 installation fee applies (2-year term required)

In our review of XplorNet, we are impressed with their efforts to extend broadband Internet coverage to the furthest reaches of Canada. Bearing that in mind, XplorNet is designed for areas where Internet connectivity is limited or there is little to no coverage. If you live in areas with multiple options, there are probably better and cheaper choices to consider such as GoneVoIP top Internet Service Providers.

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

Hey, I just logged a very bad review of Xplornet but realized that I reference GB when I actually meant MB. Big difference. Is there any way to correct this error?


Hello Steve, Please use the Reply/Update ... on to update the review with the correct statement. Sorry at this time individual reviews cannot yet be edited individually (but coming in the future) The GONEVOIP TEAM

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How much is your service

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The Pulse of Residential Internet in Canada

The Gonevoip.ca site allows visitors to request telecom service quotations, particularly used for business and residential internet. We have been providing this service, free of charge, for the past six (6) years. Thru the unprecedented and trying times of these past couple of years, we have received more Residential quotations requests than ever before. This report narrows the focus to the residential internet service quotation requests. To find out more about what Canadians are looking for, such as the price point
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How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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The 25 Most Popular Providers of 2018

To check our most updated list of popular providers please follow this link. Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe. This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The majority of searches are related to finding
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The Metamorphosis of Landlines

Canadians love to communicate. That is not a secret. Today the evolving and changing telecommunications landscape offers many different ways to communicate. Though it is unavoidable to look and examine in particular the traditional phone landlines; which no matter how you look at landlines extinction is a word that comes to mind. At least for a generation. According to the 2016 Communications Monitoring Report published by CRTC, the landline sector lost subscribers at a 4.3% rate in the five year period
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