XPlorNet Reviews & Service Offerings

Maple Leaf Company Info


Website: www.xplornet.com
Services: Wireless
Availability: AB, BC, MB, NB, NL, NS, ON, PEI, QC, SK, NT, NU, YK
Monthly Price: $59.99 CAD

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When reviewing XPlorNet Gonevoip visitors usually feel Feeling angry angry !

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February 18, 2020
Review Helpful? 0 Yes No 0
Submitted by: Chris Sydenham (Sydenham , ON)
Feeling angry Angry Rating 👎

Do not waste your time

Xplornet consistently manages to miss the bar. Are you looking for good customer service? Go somewhere else. Interested in quality? Find anyone else. Nothing about xplornet is pleasurable. I would only recommend them if you have no other option. Bad value, bad quality, bad response. As soon as there is another option I will drop xplornet immediately!
February 18, 2020
Review Helpful? 0 Yes No 0
Submitted by: niga (Spruce Grove , AL)
Feeling angry Angry Rating 👎

You're better off burning your money

You're better off burning your money instead of giving it to these crooks who will take your money and advertise to other poor unfortunate souls who get conned into buying from these frauds. They consistently advertise speeds of 25 mbps and promise you it but then when you get running you get 1-2 mbps which at times is UNUSABLE. Yesterday i getting 24-700kbps, kiloBITS, not bytes.The connection is unbelievably unstable bouncing all over the place. Have servers you need to connect to? You can't.
February 16, 2020
Review Helpful? 0 Yes No 0
Submitted by: Fred Zvonik (Stirling , ON)
Feeling angry Angry Rating 👎

Xplornet Sucks

They promise you 25Mb per sec.
I get 10Mb/s in the morning,
2-3Mb/s in the afternoon and 0Mb/s in the evening now.

Sent 3 e-mails but they don't bother to answer any of them.
Tried calling them but they usually tell me the response time is 45 minutes.
My cell phone plan only gives me 100 minutes per month.

Do not recimend this company to anyone.
Since they have a monopoly on rural services they can do whatever they want.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$59.99 Shipping: $$99 Other: $ No

Download: 5 MBPS

Upload: 1 MBPS

Cap: 10 GB

Overage: $2 / GB

Xplornet Communications is a telecommunications provider founded in 2004. The company has headquarters in Woodstock, New Brunswick.

Xplornet states in their mission that they “aim to bridge urban/rural broadband digital divide ensuring that every Canadian, regardless of where they live, has access to broadband, thereby enabling them to compete effectively in the global economy and gain access to essential government and educational services.”

They state that their services are available Canada-wide, “including the hard to reach places.” Xplornet overcomes the normal geographical challenges of providing service to the second-largest country in the World – Canada – by having a vast hybrid network of fixed-wireless towers on the ground and next-generation satellites in space.

In our review, we will look at Xplornet’s Internet packages and services and see how they stack up against the competition.

  • SAT 10: 10 Mbps Down, 50 GB Data Usage at full speed, then DataXtend at $99.99 a month. Promotion of $59.99 for the first 3-months
  • SAT 10: 10 Mbps Down, 100 GB Data Usage at full speed, then DataXtendat $119.99 a month. Promotion of $99.99 for the first 3-months
  • SAT 25: 25 Mbps Down, 100 GB Data Usage at full speed, then DataXtend at $129.99 a month. Promotion of $59.99 for the first 3-month

DataXtend is Xplorenet version of speed throttling. In essence after your allotted bandwidth usage, Xplorenet will throttle down your download speed. In general Xplorenet consumers could end up with about 10% of the original speed they sign up for. For example, a 25 Mbps plan will go to 2Mbps down. A 10 Mbps down hence is throttled down to 1 Mbps.  

For all SAT packages, a $99 installation fee applies

  • LTE 5: 5Mbps Down, 50 GB Data Usage at $39.99 a month.

For all LTE packages, a $49 installation fee applies

In our review of XplorNet, we are impressed with their efforts to extend broadband Internet coverage to the furthest reaches of Canada. Bearing that in mind, XplorNet is designed for areas where Internet connectivity is limited or there is little to no coverage. If you live in areas with multiple options, there are probably better choices to consider such as GoneVoIP top Internet Service Providers.

Due to XploreNet system and design, there is, unfortunately, limited data usage available in XPlorNet’s plans, with even their best option, the Xplore25 with a speed of 25 Mbps though only allowing for 100 GB of monthly usage, in this time even for Canada's rural regions is rather little, more so based on the price. 

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

Hey, I just logged a very bad review of Xplornet but realized that I reference GB when I actually meant MB. Big difference. Is there any way to correct this error?

Hello Steve, Please use the Reply/Update ... on to update the review with the correct statement. Sorry at this time individual reviews cannot yet be edited individually (but coming in the future) The GONEVOIP TEAM

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