XPlorNet Reviews & Service Offerings

XPlorNet
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XPlorNet
XPlorNet

XPlorNet

Website: www.xplornet.com
Services: Wireless
Availability: AB, BC, MB, NB, NL, NS, ON, PEI, QC, SK, NT, NU, YK
Monthly Price: $59.99 CAD

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Reviews Stats

When reviewing XPlorNet Gonevoip visitors usually feel Feeling angry angry !
Rating
3
Rating
0
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0
Rating
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Rating
82

All Reviews

January 13, 2020
Review Helpful? 0 Yes No 0
Submitted by: Jonathon Shipton (Ft St John , BR)
Feeling unpleasantly_surprised Unpleasantly Surprised Rating 👎

Bad customer service

I had several issues .
1st installer damaged my house installing dish and put it in the worse possible spot which hindered my service reception . Filed 3 complaints and they either lost or ignored/refused to respond to it. Requested moved dish but refused to do so said warranty void if I did it though I am more qualified then the installer and have in past gotten reception at 85-94% where installers only get at best 74% , also installers used stolen hardware, I watched them steal it and xplorenet did nothing about it. Then jacked rate of hardware without informing me. I tried to resolve issue but they just keep saying we will have to do another report and investigate but never replys or gives answer to what investigation revield so I assume all they care about is your locked into contract and are forced to pay bill. Now my contract over if not settled by end of billing cycle I am switching company's.

Reply from: Jonathon Shipton
January 13, 2020
After posting xplorenet corrected issues and explained how the way billing done changed and throughly explained charges and are working to move my dish to a new location.

Now most issues with reaction are actually an issue with lazy installers who are tring to screw the system and do crap job so they come. Back at full rate and cost to you. Most installer use wrong Equiptment to install dish . They use stabilize finder but not signal meter. So most people especially in Canada (farther north the more important it is to use strength meter ) satilight finder is to get dish set into initial position only not to final set of dish.
So if you have signal issue with minor clouds
Or rain it's likely an alignment issue which may or may not stem from poor training of installers by xplornet .
December 27, 2019
Review Helpful? 0 Yes No 3
Submitted by: Janet (Sudbury , ON)
Feeling satisfied Satisfied Rating 👍

Very Impressed (2nd time customer)

Loving in a rural area, we are extremely limited to ISPs. Approximately 5 years ago I subscribed to Xplornet because it was the most cost effective option at the time. It was at best "ok" at the time. At peak times (6pm-midnight), it would slow down so much that even paying bills online would be a 20 minute event. Being unhappy with the service, I then switched to the Bell Turbo hub. After a couple of years of paying through the nose, I contacted Xplornet again. They promised that service was better than it was when I had subscribed before, and it was.... Much better, I was pleasantly surprised!
This past fall I kept receiving notices on my newsfeed that there was a new LTE unlimited service, so I called to inquire. Keep in mind, I have searched for the past 10 years service providers that would provide us with unlimited service to no avail. And if course, this service too was not available to us. BUT... They would provide us with unlimited data on our current plan but it would allow down once we reached out 100gb limit. I did it to pay the extra $10/month to slow us down to only the 10mbps. Of course we needed to test this out. It ended up slowing is to 1-2mbps, so clearly, I was not getting my monies worth, again! With one phone call, that was rectified, our service was sped up (forgive me for not knowing ask the proper terminology). After testing our speed, the slowest it gets is 25mbps.
I have to say I have been incredibly pleased with my service over the past year and would recommend it to anyone that has limited ISP.
December 26, 2019
Review Helpful? 5 Yes No 1
Submitted by: angry customer (kingston , ON)
Feeling angry Angry Rating 👎

Worst ISP There Is.

Been with this terrible terrible TERRIBLE internet service provider for about a year. Inconsistent speeds, terrible customer service, can't use the internet when there are CLOUDS and forget about it if there's rain or snow. And this is Canada so essentially forget about using your internet all winter.
December 22, 2019
Review Helpful? 0 Yes No 3
Submitted by: Bob Ahrens (Elora , ON)
Feeling happy Happy Rating 👍

My elora, ont rural service is great.

I stayed away from xplornet as I did not like the tech option, price and data plans. But has that ever changed. They are backhauling p2p connections off barns and towers to their high speed aggregation points in fergus and the performance has been wonderful. Getting 6mb to 30mb 95% of the time with a 15mb average. It's not fiber but it is 100 times quicker than the DSl schlock that bell gave me. All in cost for great performance, very good service, unlimited data and phone is 141$. Would I like a better price..you bet. But as a tech guy all I can say good job and thank-you
December 17, 2019
Review Helpful? 3 Yes No 0
Submitted by: Pamela (Kingston , ON)
Feeling angry Angry Rating 👎

If you have any other option, take it

When I bought my house in the city I had no idea that there would only be one provider to service it. There is a 2km stretch of the road that only Xplornet satellite services allegedly. I have family that is way out in remote areas that are on towers paying 1/3 of what I do with consistent internet. I am paying $133 for 100GB, that is down at least once a day, some days for hours. Any form of weather its out. You call customer service every few months to find out your options and they just increase the cost without offering anything in exchange except we can give you a deal on 6 months or 3 months... big wup.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$59.99 Shipping: $$99 Other: $ No

Download: 5 MBPS

Upload: 1 MBPS

Cap: 10 GB

Overage: $2 / GB

Xplornet Communications is a telecommunications provider founded in 2004. The company has headquarters in Woodstock, New Brunswick.

Xplornet states in their mission that they “aim to bridge urban/rural broadband digital divide ensuring that every Canadian, regardless of where they live, has access to broadband, thereby enabling them to compete effectively in the global economy and gain access to essential government and educational services.”

They state that their services are available Canada-wide, “including the hard to reach places.” Xplornet overcomes the normal geographical challenges of providing service to the second-largest country in the World – Canada – by having a vast hybrid network of fixed-wireless towers on the ground and next-generation satellites in space.

In our review, we will look at Xplornet’s Internet packages and services and see how they stack up against the competition.

  • SAT 5: 5 Mbps Down, 25 GB Data Usage at $59.99 a month. Promotion of $39.99 for the first 3-months
  • SAT 10: 10 Mbps Down, 100 GB Data Usage at $99.99 a month. Promotion of $59.99 for the first 3-months
  • SAT 25: 25 Mbps Down, 100 GB Data Usage at $109.99 a month. Promotion of $79.99 for the first 3-month

For all SAT packages, a $99 installation fee applies

  • LTE 5: 5Mbps Down, 50 GB Data Usage at $39.99 a month.

For all LTE packages, a $49 installation fee applies

In our review of XplorNet, we are impressed with their efforts to extend broadband Internet coverage to the furthest reaches of Canada. Bearing that in mind, XplorNet is designed for areas where Internet connectivity is limited or there is little to no coverage. If you live in areas with multiple options, there are probably better choices to consider such as gonevoip’s top Internet Service Providers.

Due to XploreNet system and design, there is, unfortunately, limited data usage available in XPlorNet’s plans, with even their best option, the Xplore25 with a speed of 25 Mbps though only allowing for 100 GB of monthly usage, in this time even for Canada's rural regions is rather little, more so based on the price. 

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
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Extra Protection Plan Checkmark
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Hey, I just logged a very bad review of Xplornet but realized that I reference GB when I actually meant MB. Big difference. Is there any way to correct this error?


Hello Steve, Please use the Reply/Update ... on to update the review with the correct statement. Sorry at this time individual reviews cannot yet be edited individually (but coming in the future) The GONEVOIP TEAM

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