XPlorNet Reviews & Service Offerings

 

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May 18, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Alex Kurteev (Calgary , AL)
Angry	👎
STAY AWAY What a horrible service x plornet is not even trying to provide from the day one I was with them. I have used their service for over six months and every month is the same story ( I live 10 mints away from the city (Calgary) and 2 mints away from tower that I can literally see it. I utilized Telus for 5 years without any problems when I lived in YYC. Now, with X plornet I experience nothing but headache... I pay premium ( most expensive package and alway running out of data- no options to purchase unlimited data. X plornet will simply shut off your internet when your data ends. Costumer service is average, most of the times they are trying their best but the answer is the same that there is nothing they can do... Many times they customer service is horrible, representative just will hang up on you. I will definitely will look for alternative service and I would recommend to new costumer/clients to do your research properly and stay away from them. You can get locked in the contract and will suffer until contract is over .
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May 16, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Charles (Leduc County , AL)
Angry	👎
Xplornet= terrible rural internet option Had 25mbps package. Live only 5km from town. Have never seen the internet speed anywhere near half of that. Seen it at 1 or 2 mbps. Paying for 25 but on average I would have to say it sits around 0.1mbps almost always. Do not recommend. Had people out to realign a few times. Works a little better but certainly not anywhere near where it should be for an hour or two, then back down to nothing almost. Called about the issue several times. Customer support is pleasant enough. Nothing negative to say about that. Unfortunately, that does not change the provable fact of paying for a service that is not being provided. It feels a bit embarrassing for us being unknowingly swindled into and stuck in a verbal two year contract. It is easier for older folks to misunderstand the information provided, and it seemed that this company was not very eager to elaborate on its workings, or idea of what service they are actually going to provide and what it was said to be( two very different things). It is criminal, in my opinion, to be dishonest and uninformative as xplornet has been with us. We were denied any physical evidence of the verbal contract. We were told that they record the calls and that they had the recording of us accepting the terms of the contract. We believe this to be false, though in some sly way, they may have manipulated the conversation enough to cause us to unknowingly accept terms we were not aware of. We believed we were on a one year contract. When we went to cancel as we thought the contract was up, we found out all of this other new information. Xplornet is a trickster company, that has no quarrels with taking your money, and trapping you so you have to pay what they say, for as long as they say(for a service that is far below sub-par), or you pay a penalty which could be more than what you would pay if you stuck it out for the rest of the contract. If your only option is xplornet in a rural area, do not under any cir ... tances accept any contract or terms with them. Choose the cheapest and lowest mbps, speed, quality service they provide month to month, no contract, because i can almost guarantee you will never see it at its maximum speed. Why pay more for something you will never get? I do not enjoy speaking negative about anyone personally, and I even feel terrible about speaking this way about a company, but it is better to warn someone before they fall into a pitfall. I truly hope this helps someone so that they do not get stuck as I have.
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May 15, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Fraser Cochrane (Greenland , NO)
Angry	👎
They LIE They said that after 100G that my internet would slow down. It is pretty much dead. It's so slow after 100G You can't even run a speed test on it. They don't even give you the option to pay more for more data. Its CRAP. If you plan to do anything more then emails then DO NOT get it.
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May 13, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Joe (Jibop , AL)
Angry	👎
Horrible service Online gaming impossible. Random periods of no internet.
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May 8, 2019	Review Helpful? 1 Yes No 0
Submitted by:	Stephen Marklew (Bradford , ON)
Angry	👎
Unreliable service I can only report complete dissatisfaction with this high priced $200/mth satellite service for internet. It is very very slow and is down far too often. Xplornet only cares enough to say they are sorry, and not actually fox or deliver a product that answers to their advertising. Stay away from this company if at all possible.
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May 8, 2019	Review Helpful? 1 Yes No 0
Submitted by:	Bumble (Foothills , AL)
Angry	👎
Pitiful Ever since they bought Platinum, it has never become what was promised, reception bad and intermittent, so so slow. Just waiting for a good provider to show up out here in the boonies. They were supposed to have satelites to stop bad coverage, and promised immediate speed changes. Now, a very rude experience with their staff this past week. Adios.... ... o Telus.
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April 27, 2019	Review Helpful? 5 Yes No 0
Submitted by:	Tom Vinze (Lindsay , ON)
Unpleasantly Surprised	👎
Poor speeds and connections Hello and thank you for the time to complete this. We have used Xplornet for approx 3 years now and consistently have extremely low internet connection speeds of less them 1 MBPS and pay for up to 25 MBPS LTE. We call all the time and we get, sorry peak times. For the cost of the service it is by far the worst and most expensive service ever. We would NOT recommend Xplornet to anyone unless they want ulcers.
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April 25, 2019	Review Helpful? 7 Yes No 0
Submitted by:	S (Peterborough , ON)
Disappointed	👎
Be wary Off peak times the system works well. As soon as the demand is high the download speeds are avg 1-2 Buffering and frustration Forget Netflix and goodness if you have kids no one can use Snapchat!! Or look for a recipe online with out issue Dial up seems like a better option then this service
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April 8, 2019	Review Helpful? 8 Yes No 1
Submitted by:	Liane J (Fergus , ON)
Angry	👎
The worst internet service ever Their customer service, for the most part, is lovely to deal with. Their residential services, however, are absolutely infuriating. $100+ per month, they won't remove my auto-payments and have charged me several times in a months period just for funsies, my download speeds are NEVER above 1.25 Mbps and if you have more than 1 device connected at a time you won't be able to do a thing with either device. I've literally never been so angry and disappointed by a service in my life and I'm ridiculously over-paying constantly even if they only charge me once. When I took over the previous owners account, I missed out on any new customer offers, I've called to complain about the speeds several times and am promised that "new towers are coming" but it's been almost a year.
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April 5, 2019	Review Helpful? 3 Yes No 1
Submitted by:	Bob Holtslander (Guelph , ON)
Disappointed	👎
Xplornet Not very good internet. Fine during the day but unusable between 8 and 11 every night.
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