XPlorNet Reviews & Service Offerings |
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Company Info
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Rating
| Gonevoip's Opinion (2.5): |  |
| Users Rating: |  |
11%
89%
Reviews Stats
angry !
Top Positive
Pleased 2nd time around
I was an Xplorenet customer 2 years ago and was very disappointed having experienced the sluggish evening speeds others have described. Speeds so slow that videos would continuously buffer. I switched to Bell turbo hub as that was the only alternative. Speeds with the turbo hub were great, but the cost was unbelievable.After almost a year of being over charged, I called Xplorenet again and learned that there was new technology and that the service was much better than what I experienced previously. I was hesitant but made the switch back and was greatly surprised. The connection is great and the only slow down I experience is when there are 3 more devices being used at once and even then, the speed is still good. I do rent their router which I believe makes a huge difference.
If this new technology is available in other areas, I would definitely recommend Xplorenet.
Top Critical
No consideration to their customers
Their internet is usage on the midnight shift and during the day until 4:00 pm where people start arriving home from school and workplace. After 4:oo pm the internet is frustratingly slow. Always the same with this company they offer services to twice the amount of customers they can actually deliver. You complain they take $10 or $20 off a month and tell you that an upgrade in their services will soon provide better speed. However soon after the upgrade which takes a long time to come, they oversell their product and again the internet slows down to a crawl and often to nothing at all. They obviously don't give a ... about their customers, it's all about their pockets. Most Sincerely Pierre Seguin| 1 person found the following review useful | |
| January 13, 2019 | |
| Submitted by: | Brandon (Andrew , AL) |
| Feeling: | 
Unpleasantly Surprised |
| Overall Rating: | |
| Would Recommend? | NO |
No GamingDont go with this ... company. Ping is 800+ if your a gamer this is the most ... y company out there. i can see the tower and its still ... . my buddy next door has MCSnet pointing at the same tower and he gets 60-80ping. great for gaming. |
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| 8 persons found the following review useful | |
| December 17, 2018 | |
| Submitted by: | Emily Gust (Regina , SA) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
DO NOT EVEN TRY ITBy far the WORST internet service you can get. It's not even worth entertaining the thought of trying them. You'll have wasted your $90+/month for nothing.After a couple of years of intermittent service, going weeks, YES WEEKS without any internet or at the very least enough internet to even load Google's home page, at least 3 service visits, 5 or 6 calls, and loads of frustration, we finally had enough. On our last call the technician blamed the previous owner of the tower (YourLink) for our lack of internet (citing outdated equipment), which we laughed at considereing we had 11mb download spead no problem (our average was about 0.6mb with Xplornet). This was especially entertaining since Xplornet has owned the tower for years, and we've been told multiple times they were "upgrading" it. Recently we were left with absolutely no internet, so we asked what's up and once again they cited equipment failure due to a power outage days prior. No curtousey of a phone call, email, nothing, to let us know we'd be without service. PLUS they had NO IDEA when it would be up again. Luckily we were able to get this month free, however with 3 people in the household that either work from home or run entire businesses from home, it's pretty freaking useless. I take reviews very seriously, and it takes a lot to get 1 star or less from me, but this company is only here to steal your money. |
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| 8 persons found the following review useful | |
| November 28, 2018 | |
| Submitted by: | JS (Winnipeg , MA) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Garbage Company BewareAs part of Bell taking over MTS in Manitoba 24,000 Bell customers were given to other companies. Took 4 days to set my account up and then did not work! The anger and circus show was on Day 2.. service not working and get 1st months Bill! Unreal but true. The store manager was not in that day but said they would credit 1st month invoice and have not done after 1 week. The staff are poorly trained and overwhelmed. |
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| 10 persons found the following review useful | |
| October 9, 2018 | |
| Submitted by: | Koen verschingel (Puslinch , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Bad internet service and expensiveMoved into a house were previous owner recommended to stay with explornet as all the hardware was already installed for the LTE service. Called sales and explained there was LTE in the area and priced me on LTE and satelite service LTE same price but 200G download and 50 G download for satelite. When the day of the connection came the told,me there was a stop sell on the tower and I had to go with satelite.It is a rip off and bad service for the money you pay the support does not give a damm about you. They force you to take the satelite service looking to find an alternative in the next to weeks please stay away from this company. |
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| 3 persons found the following review useful | |
| October 7, 2018 | |
| Submitted by: | Pamela (Scoudouc , NE) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
forced to upgradeso I was forced to upgrade my service after 10 years they changed 1 cable and somehow now it will cost me 40$ more a month really disappointed would not recommend to anyone. As I have no other option where I am located I guess its better than a data plan on my phone but this is crazy.... one cable that was itI wish I could just up my rate of pay because of one cable this suck stuck in scoudouc |
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| 12 persons found the following review useful | |
| October 3, 2018 | |
| Submitted by: | Swifter1243 (rather not say , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Garbage InternetWe pay 90$ a month for 25 : 5 internet (25 download 5 upload) and I don't think it has ever surpassed 5 : 1. Customer support is horrible, they take like an hour and just want to sell you more stuff, they don't care about your problem at all. If you can find an alternative, I beg you to use that instead. |
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| 10 persons found the following review useful | |
| October 2, 2018 | |
| Submitted by: | Ken (Puslinch , ON) |
| Feeling: |
Unpleasantly Surprised |
| Overall Rating: | |
| Would Recommend? | NO |
Unreliable internet speedsWaht Explornet provides and what the promise is complete different we had Tower LTE available in our area when the installer came he said there was a stop sell on the tower service. Now we pay the same money for 150G less data and unreliable speeds :Ping time 865ms even e mail is a problem |
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| 12 persons found the following review useful | |
| September 26, 2018 | |
| Submitted by: | Deb (Zephyr , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Disappointed customerUpgraded to a new $200 dish to provide a faster service resulting in a receiving a slower to non existent service - been calling Explornet for the past 10days daily with no results - no service no resolution equally a very disappointed customer - would definitely not recommend Explornet |
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| 9 persons found the following review useful | |
| September 10, 2018 | |
| Submitted by: | Jane5 (Sudbury , ON) |
| Feeling: | 
Satisfied |
| Overall Rating: | |
| Would Recommend? | YES |
Pleased 2nd time aroundI was an Xplorenet customer 2 years ago and was very disappointed having experienced the sluggish evening speeds others have described. Speeds so slow that videos would continuously buffer. I switched to Bell turbo hub as that was the only alternative. Speeds with the turbo hub were great, but the cost was unbelievable.After almost a year of being over charged, I called Xplorenet again and learned that there was new technology and that the service was much better than what I experienced previously. I was hesitant but made the switch back and was greatly surprised. The connection is great and the only slow down I experience is when there are 3 more devices being used at once and even then, the speed is still good. I do rent their router which I believe makes a huge difference. If this new technology is available in other areas, I would definitely recommend Xplorenet. Reply from: Obe December 23, 2018 Please identify this 'new' technology. LTE requires towers that xPlornet is unwilling or unable to build, and satellite is and will always be weather specific, and suffer horrible ping rates. Please let everyone know what they provided for you, as most people are still being offered the same-ole same-ole. Reply from: Danny Bartlett December 13, 2018 I am also a Bell hub user (cost is ridiculous). I thought about xplorenet but I can only get the satellite service. I have been told that the sat. service is terrible so guess I am stuck with Bell. Previously had Bell Aliant but .9 speed was terrible. Guess they don't care about rural folks. |
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| 20 persons found the following review useful | |
| September 5, 2018 | |
| Submitted by: | Pierre Seguin (St-Eugene , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
No consideration to their customersTheir internet is usage on the midnight shift and during the day until 4:00 pm where people start arriving home from school and workplace. After 4:oo pm the internet is frustratingly slow. Always the same with this company they offer services to twice the amount of customers they can actually deliver. You complain they take $10 or $20 off a month and tell you that an upgrade in their services will soon provide better speed. However soon after the upgrade which takes a long time to come, they oversell their product and again the internet slows down to a crawl and often to nothing at all. They obviously don't give a ... about their customers, it's all about their pockets. Most Sincerely Pierre SeguinReply from: Obe December 23, 2018 This company is in the revenue via subscription business, not the provision of internet (as implied by xPlornets advertisements). Nobody enjoys 25 mB internet, receives prompt and efficient customer service, or escapes service type specific throttling (which may violate net neutrality). Two year contracts are mandated, and cancellation penalties are EPIC. Please, research as much as possible when considering xPlornet, because to enter into an agreement with this company, or it's independent service providers, is equivalent to self inflicted stress. Construct a list of questions to ask PRIOR to entering into an agreement (use customer reviews for guidance). Please be careful... xPlornet has a highly unsatisfactory percentage of unhappy users. |
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| Monthly Fee | Setup Fee | Contract | Speed | Monthly Usage |
| $59.99 | Shipping: $$99 Other: $ | No |
Download: 5 MBPS Upload: 1 MBPS |
Cap: 10 GB Overage: $2 / GB |
Xplornet Communications is a telecommunications provider founded in 2004. The company has headquarters in Woodstock, New Brunswick.
Xplornet states in their mission that they “aim to bridge urban/rural broadband digital divide ensuring that every Canadian, regardless of where they live, has access to broadband, thereby enabling them to compete effectively in the global economy and gain access to essential government and educational services.”
They state that their services are available Canada-wide, “including the hard to reach places.” Xplornet overcomes the normal geographical challenges of providing service to the second largest country in the World – Canada – by having a vast hybrid network of fixed-wireless towers on the ground and next-generation satellites in space.
In our review, we will look at Xplornet’s Internet packages and services and see how they stack up against the competition.
XplorNet has three wireless residential plans: the Xplore5 10 GB, the Xplore5 25 GB, and the Xplore5 50 GB. The GB number in each plan name represents the amount of data each plan allows for. Beyond that everything else is identical except the price. The Xplore5 10 GB is $59.99. The Xplore5 25 GB is $79.99. The Xplore5 50 GB is $99.99. All three plans have download speeds of up to 5 MBPS and upload speeds of up to 1 MBPS.
All packages require an activation fee of $99 on two-year terms. Included in the price is the rental fee for all connected equipment. XplorNet does not sell the routers directly. Taxes are not included in these prices.
With such small data usage, it is worth noting that if you exceed your monthly usage allowance, your service could either go into a limited state of 150 KBPS or you will be billed $2 per additional GB of overage, depending on which package you select.
In our review of XplorNet, we are impressed with their efforts to extend broadband Internet coverage to the furthest reaches of Canada. Bearing that in mind, XplorNet is designed for areas where Internet connectivity is limited or there is little to no coverage. If you live in areas with multiple options, there are probably better choices to consider such as gonevoip’s top Internet Service Providers.
Due to XploreNet system and design, there is, unfortunately, limited data usage available in XPlorNet’s plans, with even their best option, the Xplore25 with a speed of 25 Mbps though only allowing for 150 GB of monthly usage, in this time even for our rural regions of the country seems little.
Features
| Web Email Access: | 
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| Unlimited Bandwidth: |
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| Own Modem: |
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| Rent Modem: |
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| Combo Wireless Modem: |
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| Fixed IP Available |
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| DHCP IP |
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| Extra Protection Plan |
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| DSL |
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| Cable |
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Hey, I just logged a very bad review of Xplornet but realized that I reference GB when I actually meant MB. Big difference. Is there any way to correct this error?Hello Steve, Please use the Reply/Update ... on to update the review with the correct statement. Sorry at this time individual reviews cannot yet be edited individually (but coming in the future) The GONEVOIP TEAM |
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