Vonage Reviews & Service Offerings
|Monthly Fee||Setup Fee||Other Fees||Long Distance Rates|
Vonage was established in the US in 2001 and is HQ in Edison, New Jersey. Started operations in Canada in 2004; Canadian operation offices are in Mississauga, ON. While Vonage is not accredited with Better Business Bureau we can see here there had been 278 complains closed through BBB over the last 12-months, and in all over the last 3-years there had been 1199 complaints registered with BBB. At the begining Vonage reviews were very negative due to a variety of reason, internet connection and own infraestructure.
Note Vonage offering is directly in competition with Phone Power In terms of comparisson by doing a Vonage review we found is more expensive (3x times more) and not as flexible (no support for BYOD for instance) nor feature rich (have to pay extra for certain features that are free elsewhere). Also Vonage chooses to use a 6-month price reduction whereas the Phone Power deal gonevoip features excluviely does give a low monthly fee throughout. Also the offers from Vonage, as mentioned before are tied to a 1-year agreement (read contract).
Vonage also has an international plan (included calling to 60-countries), which is currently running a promotion at $9.99 for the first 6-months, though is a jaw dropping $32.99 thereafter. So a full year at regular price of the international plan would set you back $395 + taxes; at that price is better to compare and asses what is the best plan out there!
In our Vonage home Phone Review we looked at the Canada/US plan, as it is the most common use. We do note the plan does offer good VoIP features; such as caller ID, call blocking or Call forwarding, or voicemail to text message. Though it's an extra to have a fax-line, providers such as Phone Power or VoIP Much would let you receive and or send faxes from their web interface. Also it is extra to have Vonage's softphone; meaning you can't use Vonage with any SIP client. There is an application Vonage has introduced they call Vonage Extension, which may be used from any phone (office or mobile) and use the rate from the Vonage line. Newer plans have one extension associated for free otherwise it is a chargeable feature. The way extension works is like calling cards, in where you have to register numbers allowed to make outbound calls. Useful but pales in comparison of other integrations we have seen of Home Phone and smarphone.
The mobile Vonage App allows free talking and texting between Vonage App users, with available video chating for iPhone and Android users. Is just one more chat like app doesn't offer full integration nor added advantages.
Something else Canadian we do not get from is the no-frills brand of Vonage, Basic Talk which is only available in the US. It uses the same network; not as many features and all in one basic plan at advertised $9.99; but as we said earlier is not available for Canada and is not know if it would ever be.
In summary Vonage Canada does have a good plan if compared against traditional landline providers (such as Bell or Rogers) - though nowadays there are many more providers in the same space as Vonage. Ten years ago Vonage's plans were innovative, today are expensive and rather pale in per comparison.
|Caller ID Name:|
|1 person found the following review useful|
|January 5, 2017|
|Submitted by:||Michelle (Kelowna, BR)|
No issues with VonageI have used Vonage since 2008. Rarely do I have to call support and I have found that both call quality and support to be very good.
I like the phone app and it came in very handy when I was in Mexico and needed to call home. Just called off of Wifi.
I also really like the voice mail to text. Sometimes you get some weird translations but for the most part you can figure out what what the intent is of the message without having to listen to the voicemail.
The only thing missing I would like to see is selective call block. It might come as Vonage does update the features on a regular basis.
Someone commented on a contract -- I don't have a contract and never did.
|3 persons found the following review useful|
|October 10, 2016|
|Submitted by:||srinath (brampton, ON)|
worst customer serviceThis is one of the worst business provider. i have seen in my life
The customer service people laughs at people while talking to them made some racist comments
|4 persons found the following review useful|
|July 13, 2016|
|Submitted by:||Paul Freeman (Vancouver, BC)|
Lots of dropped callsI have reconfigured the set up several times and still get dropped calls randomly. So I am going to drop Vonage. Their tech support was quite prompt, and their set instructions clear and easy to follow. But the phone service is poor.
|6 persons found the following review useful|
|March 21, 2016|
|Submitted by:||Pramod (Brampton, ON)|
Bad servicesBilling system is wrong. .Vonage makes fraud payments.please don't use. .
|10 persons found the following review useful|
|January 3, 2016|
|Submitted by:||Doug (Beeton, ON)|
Works greatFor all you baby whiners that complain....you want it cheaper and cheaper and your never happy. You get what you pay for.
Now, for a real review...
1. Everything I was promised when I switched to Vonage was delivered.
2. No waiting for a dial tone...it's just like normal.
3. Customer service answers calls immediately.
4. It works great
So if you want a working service that is charged on your visa, actually works and your not interested in complaining about saving pennies...then come join Vonage as I did and be happy your not paying what Bell and Rogers charges.
|11 persons found the following review useful|
|April 23, 2014|
|Submitted by:||Connie (Thornill, ON)|
Wasn't bad but found betterWe had signed for Vonage 2 years ago, moved from Rogers. The service OK, though sometimes it would have noise in the background. We thought overall was good for the price. Ultimately the main issue is or was with the fact you sign-up a contract; which wasn't that clear to us. This come up during the 2nd year renewal we wanted to change package and have the world calling plan, which at the time was cheaper than what we were paying! The agent told us that promo was for new customers only and that would mean a new one year commitment (hum?) While we decided to stay with Vonage for another year we did our due diligence and end up switching to Phone Power earlier this year (the same date we were due to renew) Vonage allowed number to be ported with no issue (when I ported my Rogers number they called me a couple of times to try to convince me otherwise..) To summarize, it was not a bad service but you can get more for less than what vonage price is and without a contract; which is what we ultimately did.
|14 persons found the following review useful|
|May 26, 2013|
|Submitted by:||richard (cornwall, ON)|
lying agentsi called vonage to ask about international calling to the philippines ,they said they have a plan for $40.00 per month all we can talk ,so i agreed to the service , i forget the rest of the details ,but i then found out this plan was not availble to me ,so i never install vonage equipment for over 3 months ,anyway long story ,vonage is charging me for a second line and after i told them i did not order a second line they cancled it and charge me a cancelation fee .
now they sent this bill to a collection agency ,making my problems worst . i will never use vonage again cause they lie evertime i call them .
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My phone # 705 744 7040 is not one I can keep. Why is this & what kind of numbers are available in Ontario Canada ?
Hi, checkout VoIP Much, they are $9.45 /month and can port your Mattawa, ON number - https://www.gonevoip.ca/voip-much-phone-company-residential-review
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