Vonage Reviews and Plans

Provider Summary Information


Website: www.vonageforhome.ca
Devices: N/A
Coverage: AB, BC, MB, NB, NF, NS, PEI, ON, QC & SK
Monthly : $26.99 CAD


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Home Phone

Home Internet

Business Phone

Business Internet

FACT: When reviewing Vonage visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

April 18, 2021
Review Helpful? 0 Yes No 0
Submitted by: Joyce (Toronto , ON)
Feeling disappointed Disappointed Rating 👎

Technical Team

Vonage technical team is hard to get in contact with.. Although they are sympathetic to my plight they are unable to resolve my issue. I am unable to use my Lan phone as the caller cannot hear me while I can hear them. Vonage keeps passing the buck on to the internet provider then to the telephone but the fact is they are unable to resolve the communication issue at their end.
November 5, 2020
Review Helpful? 1 Yes No 0
Submitted by: Jaspal Gill (Surrey , BC)
Feeling disappointed Disappointed Rating 👎

Vonage Canada Home Phone

Vonage phone service is OK. But their customer is not good. I requested them to port my number but when they send the number transfer request, they put my address wrong. I called them and requested them to send correct address to my previous provider but they never did. They never give you any email to contact them
May 12, 2020
Review Helpful? 1 Yes No 0
Submitted by: Rira Violet Scott (Vernon , BC)
Feeling angry Angry Rating 👎

Switch back to my other provider

I moved & wanted to hook back up with Telus in B.C. The # I had with Vonage was the number I had originally with Telus. Telus allowed them to use my #. Now that I am back with Telus Vonage is not giving me my # back which is not fair to me at age 79 yrs old. Providers in Vernon give up people's numbers within 24 hrs.to each other. I have been waiting over a week now & still nothing. I have called Vonage, my provider Teles has contacted Vonage too but still nothing is happening. I am so disappointed. Plus last week I also had a rude Vonage assistant. I answered all his questions & he wasn't finished with me in his rude Philippine accent. Very shocked at your service. Teach your people to be polite. Please give my number back to Telus.
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Setup Fee Long Distance Rates

Canada: FREE
Intl. Minutes: 0

Vonage was established in the US in 2001 and is HQ in Edison, New Jersey. Started operations in Canada in 2004; Canadian operation offices are in Mississauga, ON. Vonage is not accredited with Better Business Bureau we can see here there had been 112 complaints closed through BBB over the last 12-months, and in all over the last 3-years, there had been 415 complaints registered with BBB. In the beginning, Vonage reviews were very negative due to a variety of reasons, internet connection, and own infrastructure.

Note Vonage offering is directly in competition with other providers such as Phone Power In terms of comparison by doing a Vonage review we found is more expensive (4x times more) and not as flexible (no support for BYOD for instance) nor feature-rich (have to pay extra for certain features that are free elsewhere). All offers from Vonage, as mentioned before are tied to a 1-year agreement (read the contract). The Canada & US Unlimited is $9.99 for first 6-months, then is full-price or $26.99 - or $323.88 + taxes annually. Vonage chooses to use a 6-month price reduction whereas for example VoIP Much gives a low monthly fee throughout, at $9.45 or $113.40 annually. Some notable savings of $210.48 (plus taxes) simply by not chosing Vonage! 

Vonage also has an international plan (included calling to 60-countries), which is currently running a promotion at $9.99 for the first 6-months, though is a jaw-dropping $34.99 thereafter. So a full year at the regular price of the international plan would set you back $419.88 + taxes; at that price is better to compare and assess the best plans out there!  

In GoneVoIP's Vonage home Phone Review, we looked at the Canada/US plan, as it is the most common use. We do note the plan does offer good VoIP features; such as caller ID, call blocking or Call forwarding, or voicemail to a text message. Though it's extra to have a fax-line, providers such as Phone Power or VoIP Much would let you receive and or send faxes from their web interface. Also, it is extra to have Vonage's softphone; meaning you can't use Vonage with any SIP client.  There is an application Vonage has introduced they call Vonage Extension, which may be used from any phone (office or mobile) and use the rate from the Vonage line. Newer plans have one extension associated with free service otherwise it is a chargeable feature. The way extension works are like calling cards, where you have to register numbers allowed to make outbound calls. Useful but pales in comparison to other integrations we have seen on Home Phone and smartphone.

The mobile Vonage App allows free talking and texting between Vonage App users, with available video chatting for iPhone and Android users. It is just one more chat-like app that doesn't offer full integration nor any added features.

>>Compare Vonage in our head to head against 1-VoIP. Call 1-855-462-5349<<

Something else Canadian we do not get from is the no-frills brand of Vonage, Basic Talk which is only available in the USA. It uses the same network; not as many features and all in one basic plan at advertised $9.99; but as we said earlier is not available for Canada and is not know if it would ever be.

In summary, Vonage Canada does have a good plan if compared against traditional landline providers (such as Bell or Rogers) - though nowadays there are many more providers in the same space as Vonage. Ten years ago Vonage's plans were innovative, today are expensive and rather pale in per comparison.


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BYOD: Checkmark
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Why not Vonage not able help all fraud problem

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How do I get my my messages?

Hello, From your Vonage home phone, dial * 1 2 3, then Enter your Password/PIN when prompted. Finally, Press 1 and then choose to listen to new or saved messages. Hope this helps! The GONEVOIP Team

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My phone # 705 744 7040 is not one I can keep. Why is this & what kind of numbers are available in Ontario Canada ?

Hi, checkout VoIP Much, they are $9.45 /month and can port your Mattawa, ON number - https://www.gonevoip.ca/voip-much-phone-company-residential-review

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