Vonage Reviews and Plans

Provider Summary Information


Website: www.vonageforhome.ca
Devices: N/A
Coverage: AB, BC, MB, NB, NF, NS, PEI, ON, QC & SK
Monthly : $26.99 CAD


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FACT: When reviewing Vonage visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

April 18, 2021
Review Helpful? 0 Yes No 0
Submitted by: Joyce (Toronto , ON)
Feeling disappointed Disappointed Rating 👎

Technical Team

Vonage technical team is hard to get in contact with.. Although they are sympathetic to my plight they are unable to resolve my issue. I am unable to use my Lan phone as the caller cannot hear me while I can hear them. Vonage keeps passing the buck on to the internet provider then to the telephone but the fact is they are unable to resolve the communication issue at their end.
November 5, 2020
Review Helpful? 1 Yes No 0
Submitted by: Jaspal Gill (Surrey , BC)
Feeling disappointed Disappointed Rating 👎

Vonage Canada Home Phone

Vonage phone service is OK. But their customer is not good. I requested them to port my number but when they send the number transfer request, they put my address wrong. I called them and requested them to send correct address to my previous provider but they never did. They never give you any email to contact them
May 12, 2020
Review Helpful? 1 Yes No 0
Submitted by: Rira Violet Scott (Vernon , BC)
Feeling angry Angry Rating 👎

Switch back to my other provider

I moved & wanted to hook back up with Telus in B.C. The # I had with Vonage was the number I had originally with Telus. Telus allowed them to use my #. Now that I am back with Telus Vonage is not giving me my # back which is not fair to me at age 79 yrs old. Providers in Vernon give up people's numbers within 24 hrs.to each other. I have been waiting over a week now & still nothing. I have called Vonage, my provider Teles has contacted Vonage too but still nothing is happening. I am so disappointed. Plus last week I also had a rude Vonage assistant. I answered all his questions & he wasn't finished with me in his rude Philippine accent. Very shocked at your service. Teach your people to be polite. Please give my number back to Telus.
March 19, 2020
Review Helpful? 2 Yes No 0
Submitted by: JB (MISSISSAUGA , ON)
Feeling disappointed Disappointed Rating 👎

Too Expensive

I switched to Vonage 4 years ago from a land line. The initial cost was $8 per month but after 6 months it went up to $28. Now it's at $32. In the beginning the call quality was good, but then it went down hill and calls kept dropping. Finally made the switch to VoIPMuch for 1/3 the cost and better reliability. Vonage is way too expensive compared to what's available on the market now. Oh and had to pay for premium service to get make calls to the US. Rediculous.
No I would not recommend Vonage
March 7, 2020
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( , )
Feeling disappointed Disappointed Rating 👎

Review from pissedconsumer.com

Please see below. I am getting harassments from Vonage for the last 6 months. They they have raised my rates to $49.99 without my authorizations. See at the end of the email. They will say if you don_t like what they are doing, you can cancel their service. Please visit their website. The link is below. It says, "Unlimited talk to more than 60 countries for one low price, with a plan that lets you make and receive calls on your home phone and two smartphones using our app."http://www.vonage.com/personal/phone-plans? What do you call for this? Fraud! ------------------------------------------------Dear Customer, I understand your concerns regarding a recent plan change and have provided some further details regarding our usage policies below. In regards to the Vonage World Plan, there are no limitations on minutes. The amount of minutes used is one of, but not the only, indicators that we use to ... s whether usage is outside of normal residential use. The Vonage World Plan is a residential calling plan, and we disclose before sign-up that the plan is subject to normal residential use. Normal residential use guidelines are based on the usage levels and patterns of Vonage World customers. Our usage guidelines may be viewed in our Terms of Service (sections 5 and 10) at www.vonage.com/tos/#SERVICE and our Reasonable Use Policy at http://www.vonage.com/reasonable_use_policy. Specific details are communicated directly to customers whose usage falls outside these guidelines to help them adjust their usage to be consistent with normal residential use. We only identify usage as irregular when a combination of characteristics is present. These characteristics include international minutes, international Call-Forwarding minutes, international call durations, or the amount of unique international phone numbers dialed. Customers are not contacted unless their calling patterns have surpassed that of 90% of our users. For example, almost all of our Vonage World customers use less than 1,500 international minutes each month compared to your use of over 4,000. Additionally, Vonage World customers call fewer than 13 unique international telephone numbers each month compared to your 53 unique international telephone numbers. For customers using Vonage Extensionsb ", all usage is combined in the ... sment of your account. As stated in our Reasonable Use Policy, "We may ... s abnormal usage based on comparisons to the usage patterns and levels of our other customers on the same plan(s). If we determine that you are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform you and may provide you with the opportunity to correct the improper usage. If we afford you the opportunity to correct your abnormal usage patterns and you fail to immediately conform to normal use, we may exercise our right to transfer your service to a more appropriate plan, charge applicable rates for that plan implement other limitations or suspend or terminate your service with or without notice." You were sent 5 prior email and 5 prior voicemail notifications informing you about the usage issue on your account. These notification were sent on 7/8, 10/5, 10/7, 10/28 and 11/2. As we did not see a change in your calling patterns, your plan was upgraded to the Power User plan on 11/9. We must see your usage be within our normal use guidelines for two consecutive billing cycles before you may be considered to be switched back to the Vonage World plan. If these guidelines do not suit your needs, you may disconnect your service without penalty by contacting our account management department at 1-866-243-4357. Sincerely, Jaime Stark Fraud & Usage Management Supervisor Vonage | 23 Main Street | Holmdel, NJ 07733
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About Vonage Canada Residential Service

Vonage Canada offers a feature-rich residential service that allows individuals and families to enjoy high-quality and cost-effective Voice over Internet Protocol (VoIP) phone service. With Vonage's innovative technology, Canadians can make crystal-clear calls over the internet, replacing traditional landline telephony with a more flexible and convenient solution.

Vonage's residential service provides an excellent alternative to conventional phone systems, delivering reliable and efficient communication while offering a wide range of value-added features tailored to meet the needs of modern households.

Key Features of Vonage Canada Residential Service

Vonage Canada's residential service comes with a host of impressive features designed to enhance the calling experience for households. Some of the key features include:

  • Unlimited Canada and International Calling: Vonage offers unlimited calling to landlines and mobiles within Canada, as well as to over 60 countries, making it an excellent choice for individuals with international connections.
  • Virtual Phone Number: Subscribers can choose a virtual phone number with area codes from various cities, allowing friends and family from different regions to reach them without incurring long-distance charges.
  • Voicemail to Email: Vonage sends voicemail messages to the user's email, ensuring that important messages are accessible even when away from home.
  • Call Waiting and Caller ID: The service includes standard calling features such as call waiting and caller ID, providing users with essential call management tools.
  • Enhanced 911: Vonage's Enhanced 911 (E911) service ensures that emergency services can pinpoint the caller's location accurately in case of an emergency.
  • Simultaneous Ring: Subscribers can set their Vonage phone to ring simultaneously with other designated phone numbers, such as mobile phones, to never miss an important call.
  • Extensions®: Vonage Extensions allow users to add virtual phone numbers to their accounts, extending the Vonage service to family members in different locations.
  • Call Forwarding: Users can easily forward calls to another phone number, ensuring they stay connected even when on the go.
  • Do Not Disturb: This feature lets users silence calls, sending them directly to voicemail during specific hours or when they need uninterrupted time.

Benefits of Vonage Canada Residential Service

Vonage Canada's residential service offers a multitude of advantages for households seeking a reliable and flexible phone service:

  • Cost Savings: Vonage's VoIP service typically comes at a lower cost compared to traditional landline phone services, allowing users to save money on their monthly phone bills.
  • Flexible Plans: Vonage offers a variety of plans to suit different calling needs, from unlimited local calling to unlimited international calling options, providing options for every household.
  • Portability: Since Vonage operates over the internet, users can take their Vonage devices with them when they move or travel, making it a portable communication solution.
  • Feature-Rich Solutions: Vonage provides a wide range of calling features that enhance the calling experience and improve household communication.
  • Global Connectivity: With unlimited international calling to select countries, Vonage enables seamless communication with family and friends abroad.
  • Convenience: Vonage's virtual phone number and call forwarding features ensure that users never miss important calls, no matter where they are.
  • Reliability: Vonage's robust infrastructure and network ensure reliable call quality and consistent service.
  • User-Friendly: Setting up and using Vonage's residential service is straightforward and user-friendly, even for those with limited technical knowledge.

Why Choose Vonage Canada Residential Service?

Vonage Canada's residential service stands out as a top choice for individuals and families due to several compelling reasons:

  • Industry Experience: Vonage is a reputable global brand with extensive experience in the VoIP industry, ensuring reliability and quality service.
  • Customer Support: Vonage offers dedicated customer support to assist users with any inquiries or technical issues they may encounter.
  • International Reach: With unlimited calling to select international destinations, Vonage facilitates communication between families and friends across the globe.
  • Flexible Plans: Vonage provides a range of plans to suit various budgets and calling needs, allowing users to find the perfect fit for their households.
  • Advanced Features: Vonage's feature-rich service ensures that users have access to the tools they need for efficient and effective communication.


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Why not Vonage not able help all fraud problem

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How do I get my my messages?

Hello, From your Vonage home phone, dial * 1 2 3, then Enter your Password/PIN when prompted. Finally, Press 1 and then choose to listen to new or saved messages. Hope this helps! The GONEVOIP Team

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My phone # 705 744 7040 is not one I can keep. Why is this & what kind of numbers are available in Ontario Canada ?

Hi, checkout VoIP Much, they are $9.45 /month and can port your Mattawa, ON number - https://www.gonevoip.ca/voip-much-phone-company-residential-review

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The Metamorphosis of Landlines

Canadians love to communicate. That is not a secret. Today the evolving and changing telecommunications landscape offers many different ways to communicate. Though it is unavoidable to look and examine in particular the traditional phone landlines; which no matter how you look at landlines extinction is a word that comes to mind. At least for a generation. According to the 2016 Communications Monitoring Report published by CRTC, the landline sector lost subscribers at a 4.3% rate in the five year period
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Home Phone Comparison – Revised

Welcome to our 2017 edition of the home telephone service comparison between traditional landline and VoIP (Voice Over Internet Protocol) phone service providers. For those who are not familiar with VoIP phone service, in a nutshell, it is a regular telephone service carried out by a VoIP Phone provider via a broadband Internet connection. Although VoIP phone service has been around for years, it is still a growing sector. Meanwhile, traditional landline service is now over 140 years old. Regrettably, landline
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Online Security: How Secure is Your Provider?

Performing tasks online saves us so much time that we often take this convenience for granted. For instance, instead of visiting a bank, we are paying bills and transferring funds using our mobile devices or a PC. The same goes for making online purchases; within a few taps or clicks, goods are ordered and delivered to our doorsteps. Planning for a trip? Comparing costs and booking flights and accommodations online is easier than ever. All transactions stated above require you
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