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Unified Communications for Businesses

Telehop Biz
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Check out the article by Telehop Business Services President & CEO Mr. Rajiv Jagota’s on his views about the importance of unified communication and collaboration across different business verticals and how they transform the new age enterprise communications.

Unified communications, digital transformation, and enterprise mobility are transforming business interactions and sustaining a competitive edge to lean forward in the current market dynamics. They are connecting the dots and driving how an organization brings together people, processes, and technology in terms of data to create genuine customer value.

There has been significant adoption of Unified Communications and Collaboration (UC&C) among organizations to enhance enterprise-wide productivity. Businesses across all industries are changing the way they communicate and collaborate – whether it is within the workforce and teams in the organization or externally with clients and partners. The Hosted PBX market is gaining traction due to the growing need for enterprise mobility and increasing acceptance of the cloud and unified communications. The overall Hosted PBX market size is forecasted to grow from $4.7B in 2018 to $9.5B by 2023, at a CAGR of 14.9% during the forecast vista.

The cloud is a perfect model for the delivery of collaborative solutions. However, the adoption of cloud collaboration varies largely by industry, driven by the discrete market landscape and tactical objectives each industry faces.

Vertical Industry Imperative

As every vertical market has distinctive unified communications requirements, vertical-specific solutions are the next frontier for Hosted PBX markets. Understanding clients’ unique business interests, in certain vertical markets and matching up solutions based on the specific vertical will enable productivity gains across the organizations and create new agility in enterprise business communications.

Multi-location enterprises have the greatest demand for Hosted PBX with industry-specific customized requirements. Various industries such as Healthcare, Hospitality, Education, Banking, Financial Services, and Insurance (BFSI), Government & Public Sector, Telecom and IT, Utilities, Retail, Media and Entertainment, E-commerce, Transportation, Logistics, etc. are showing a great adoption to cloud-based Hosted PBX and collaboration solutions. Though cost savings, flexibility, scalability, and the ability to access applications at the tip of the fingers are common benefits that are on top of mind across every organization, certain benefits resonate more powerfully in some industries as compared to others.

Healthcare is one of the mission-critical sectors, there is a constant need for faster communication systems for real-time contact with the patients, doctors, consultants, multi-site locations, etc. as well as to monitor the information and data records. Hence, it needs to be equipped with versatile and best in technology communication systems to ensure that the finest services are being provided on time to increase operational efficiency, reduce CapEx and enhance patient journeys. Telehop specializes in helping organizations with a tailored solution to best fit their requirements and budget. Telehop Business Services has a good presence in the healthcare industry, including hospitals, clinics, doctor’s offices, dentist offices, health care centers, and physicians across Canada and offers solutions for 700+ business phone lines.

Education is another segment which is having a greater demand for enhanced communication systems. Educators are using interactive tools for continuous communications between students, teachers, and even parents, promoting collaborative online projects via conferencing, conducting webinars, and bringing superior usage of pictorial coaching models into the schoolrooms. Opportunities to implement unified communication and collaboration proliferate, particularly when these delivery models lead to cost savings, improves agility and efficiency as well as reduce operational expenses. Unified communication solutions enable the need for organizations to facilitate communication and collaboration among students, researchers, and teachers/professors across a broad geographic footprint.

Moving Forward

Given the numerous benefits that unified communication & collaboration offer, there has been a rising demand and dominance observed for UCC across other industry verticals as well. The adoption of cloud collaboration will continue to differ by industry, but it is definitely the next-gen opportunity to revolutionize your business by simplifying, streamlining, and automating the processes to drive business communication with. Preferences in the delivery model will vary, as will drivers, expected benefits, and inhibitors to adoption, but the UCC and mobility markets with respect to verticals are booming. All these industries are the next-generation businesses’ sweet spot for Unified Communication & Collaboration (UCC).

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