Telus Reviews and Plans

Provider Summary Information


Coverage: AB, BC & MB
Monthly : $40 CAD

129 1 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

FACT: When reviewing Telus visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

March 28, 2022
Review Helpful? 1 Yes No 0
Submitted by: Ravinder Kaur Bains (Surrey , BR)
Feeling happy Happy Rating 👍

Best service

Great customer service!!
It was Dawn who helped me. So informative, focused and quick she was. I am a happy customer at Telus.
March 7, 2020
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( , )
Feeling disappointed Disappointed Rating 👎

Review from

We are moving, I placed the call because on their website it says that we can have our services transferred over to out new home. Well when I called they tell me that their website was wrong and that they would follow up with no later then 48 hours from the call which...
March 7, 2020
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( , )
Feeling disappointed Disappointed Rating 👎

Review from

We had the 2 years agreement with Telus, and as per our contract, we supposed to pay certain monthly fee, after a year, we noticed that they take almost $40 more than what we have in the contract. We called the customer service, we got transferred to 3 different people until finally we got to the one who should explained what happened. I_m so sorry to say she way rude, her explanation was "OBVIOUSLY we can_t grantee same price for 2 years"?!! so why we have the 2 years contract!!! i don_t understand. when I asked her why i stay with you 2 years, she replied "Because you are happy with the service"!!!! what is that? really? I_m happy with the service, so you increase the fee without any notification and when i ask you reply OBVIOUSLY you can_t grantee the price!!! Worst reply from a customer service representative that supposes to represent a big company. We Cancelled of course and we_re now with Shaw.
Load More Reviews
Promo Plan Speeds

Download: 15 Mbps

Upload: 1Mbps

Telus is a household name across Canada considering they are one of the telecommunication giants at work right now. The main source of their competition resides in two other companies known as Rogers and Bell. Telus covers a very large spectrum of the number of services they provide that range from mobile phone services and plans, satellite TV, Optik TV, VoIP solutions and internet services. Considering that Telus is a company that has gained so much notoriety we expect nothing but great things from them. However, that can only be found out after a proper review of their residential internet plan! The headquarters of Telus can be found at 555 Robson St Vancouver, British Columbia V6B 3K9 Canada.

Telus is currently offering a promotion that fixes the monthly price for 24-months. This promotion will allow new subscribers to pay a smaller monthly amount on the internet plan they opt into. This review will focus on the Internet 15 plan that Telus has to offer. This plan comes with download speeds of up to 15 Mbps and upload speeds of up to 1 Mbps. This plan also has unlimited usage per month and the promotional value allows users to pay $40 per month for the first 24 months, and then $75 subsequently. For all that Telus has to offer, the pricing on their plans isn’t exactly astronomical. 

Take Altima for example, they offer a similar plan which comes with 30 Mbps download speeds, 3.5 Mbps upload speeds and unlimited for $34.99 per month. If you want faster speeds you can get 75 Mbps to download, 5 Mbps Upload for $49.99! 

When everything is said and done, Telus is a company that is flourishing and will continue to do so in the near future. However, the plans that they offer, aren’t entirely consumer-friendly. The comparison between Altima and Telus residential plans is proof enough to show that Telus is trying to gouge whatever they possibly can from their existing customers and those that they will acquire in the future!


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

Why can't I call frim a Saskatchewan phone number and get through to someone

Rating  0     Rating  0 Report abuse
Load More Q&A

The Pulse of Residential Internet in Canada

The site allows visitors to request telecom service quotations, particularly used for business and residential internet. We have been providing this service, free of charge, for the past six (6) years. Thru the unprecedented and trying times of these past couple of years, we have received more Residential quotations requests than ever before. This report narrows the focus to the residential internet service quotation requests. To find out more about what Canadians are looking for, such as the price point
Continue Reading

Rating  10     Rating  3
Report abuse

Canada’s Internet Speeds and Prices

Types of internet access providers Last summer we set out to analyze the status of the home internet connection speeds across the country. We picked fourteen representative major urban centers and analyzed factors such as maximum available download speed, average speed, and average monthly pricing. This analysis shows some very interesting facts, for example, while Albertans are expected to pay less for gas than, say, Ontarians. However, on average Albertans will be paying some $7 more than Ontarians per month for equivalent internet
Continue Reading

Rating  13     Rating  4
Report abuse

Best Home Internet in Alberta

Best Alberta Internet Providers of 2021 We did the research for the Best Home Internet Plans in Alberta. We are comparing the traditional telecom giants we typically love to dis-love, with comparable plans from last-mile providers.  We are not using any fancy or automated comparison tool to find and compare for example the internet providers in Calgary or determining the best internet providers in Edmonton. At we find the best internet plans available in Alberta right at our fingertips; we work with most of the Internet Providers in Alberta. We did
Continue Reading

Rating  7     Rating  1
Report abuse

Call you, may be?

Is it possible for one person’s long-distance bill via home phone service to total more than $3,000 in a year? The answer is yes and this is based on a true story. In the early 1990s, a close friend‘s partner decided to work overseas. There were no Skype or messenger apps so my friend consumed a massive amount of long-distance minutes and paid for it dearly. I jokingly nicknamed him “Prince of LD” because long-distance calling back then was so
Continue Reading

Rating  0     Rating  0
Report abuse

Best Home Internet Canada

CIK Telecom Inc
$69.99 / mo.
322 Reviews
$69.99 / mo.
45 Reviews
$65 / mo.
138 Reviews

Best Home Phone Canada

VoIP Much Phone Company
CAD $9.45 / mo.
337 Reviews
$8.95 / mo.
7 Reviews
$0 / mo.
10 Reviews
$11.21 / mo.
19 Reviews
$4.99 / mo.
70 Reviews
$7.70 / mo.
9 Reviews