TekSavvy Reviews & Service Offerings
|January 16, 2020|
|Submitted by:||Lilly (Kitchener , ON)|
Excellent serviceI am a brand new customer with Teksaavy and I'm extremely pleased with the service. Robert and Midhun were both helpful, patient, friendly and efficient from the moment I called in. I highly recommend Teksaavy for internet service. These two gentlemen deserve a raise :) Thank you guys for all your help!
|July 5, 2019|
|Submitted by:||Pat Headley (London , ON)|
What happened to your Customer ServiceWhen the internet is not down, TekTalk is wonderful. However, daily and frequent drops for reasons unknown, render the VOIP line useless. They have reduced your ability to contact them and when you do, they bully you into needless and painstaking troubleshooting. The troubleshooting is stupid or ridiculously complicated for the non-technical customer.
The service request is created and cancelled without contacting the customer to confirm that everything is working. Doesn't matter if the customer service is lousy if the service is available more often than not. After 9 years, cancelled service and went elsewhere.
|July 3, 2019|
|Submitted by:||Michael Jacula (Oshawa , ON)|
Teksavvy is greatI have been a customer for almost ten years with almost no issues. Any issues that have occurred are either the fault of Rogers doing unplanned maintenance or me entering a serial number of a modem incorrectly. Any time I have called, the staff have been helpful and gone the extra mile for me. I have tried their new TV service without any issues. I have switched my mom over to them from Telnet Communications/worldcom and she has had nothing but good service. As a network support technician with over 25 years experience, I can speculate with much certainty that a lot of the tech issues posted here are a result of a cheap router/cabling, routers with old firmware, bad firewall settings, or incorrectly configured QoS settings on routers. Some may be due to old area infrastructure, but that number is likely low. There also may be unresolved interference cases too which can usually be fixed by filters or reconfiguring Wi-Fi channels. There also may be some cheap Wi-Fi boosters at fault as well. Don't always blame the isp because there's lots of other contributors to bad service. I am about to switch her over to TekTalk with no concerns at all.
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Bring your own Device Optional
Teksavvy is a Canadian internet telecommunications company based in Chatham, ON. It was founded in 1998 and provides last-mile service using Bell, Rogers, Cogeco, Videotron, Shaw or Telus infrastructure.
Teksavvy is well known for its Internet packages, as these in contrast with those of other carriers are unlimited. In terms of VoIP offering Teksavvy plans do not have all the VoIP features one can have today and are on the expensive side when compared to other VoIP exclusive providers.
In doing our expert review of Teksavvy's TekTalk Digital Home Phone we found it has certain modern features such as: has Caller ID, Caller ID Block, Advanced Voicemail, Call Forwarding and Do Not Disturb to name a few. The Unlimited calling plan does come with unlimited calling throughout North America. Regrettably, there is no integration with a Smartphone app or a desktop app. There is support for BYOD, but that is for advanced users as Teksavvy does not commit any support to integration devices other than their own (currently a GrandStream 812).
When Gonevoip reviewed the plan called "Premium", at $14.95 a month comes with 100 calling minutes to landlines and mobiles in Canada and the USA. While 100 minutes is better than nothing, it pales when compared to plans like VoIP Much, which offers 3,500 calling minutes to Canada USA. Also, VoIP Much is cheaper at $9.45 a month.
Teksavvy TekTalk Unlimited will set you back $22.95 a month.
The rates for international calls are on the expensive side when compared to some of our Long Distance providers. For example, Teksavvy rates to call a landline in India are $0.08 and with Localphone, to compare with one, the rate is $0.02.
As with other Independent Service Providers in Canada, Teksavvy may be a very good alternative for your Home Internet high speed but the savings and advantages of a Home Phone VoIP may be fully realized using a VoIP exclusive provider; such as VoIP Much or any others in Gonevoip Top Home Phone VoIP list.
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