TekSavvy Reviews & Service Offerings

Maple Leaf Company Info
TekSavvy
TekSavvy

TekSavvy

Website: www.teksavvy.com
Devices: N/A
Availability: ON & QC
Monthly Price: $22.95 CAD

1-855-462-5349

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Home Phone

Home Internet

Business Phone

Business Internet

 

Reviews Stats

When reviewing TekSavvy Gonevoip visitors usually feel Feeling disappointed disappointed !
Rating
1
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1
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0
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Rating
7

All Reviews

July 5, 2019
Review Helpful? 1 Yes No 0
Submitted by: Pat Headley (London , ON)
Feeling disappointed Disappointed Rating 👎

What happened to your Customer Service

When the internet is not down, TekTalk is wonderful. However, daily and frequent drops for reasons unknown, render the VOIP line useless. They have reduced your ability to contact them and when you do, they bully you into needless and painstaking troubleshooting. The troubleshooting is stupid or ridiculously complicated for the non-technical customer.
The service request is created and cancelled without contacting the customer to confirm that everything is working. Doesn't matter if the customer service is lousy if the service is available more often than not. After 9 years, cancelled service and went elsewhere.
July 3, 2019
Review Helpful? 0 Yes No 1
Submitted by: Michael Jacula (Oshawa , ON)
Feeling satisfied Satisfied Rating 👍

Teksavvy is great

I have been a customer for almost ten years with almost no issues. Any issues that have occurred are either the fault of Rogers doing unplanned maintenance or me entering a serial number of a modem incorrectly. Any time I have called, the staff have been helpful and gone the extra mile for me. I have tried their new TV service without any issues. I have switched my mom over to them from Telnet Communications/worldcom and she has had nothing but good service. As a network support technician with over 25 years experience, I can speculate with much certainty that a lot of the tech issues posted here are a result of a cheap router/cabling, routers with old firmware, bad firewall settings, or incorrectly configured QoS settings on routers. Some may be due to old area infrastructure, but that number is likely low. There also may be unresolved interference cases too which can usually be fixed by filters or reconfiguring Wi-Fi channels. There also may be some cheap Wi-Fi boosters at fault as well. Don't always blame the isp because there's lots of other contributors to bad service. I am about to switch her over to TekTalk with no concerns at all.
June 30, 2018
Review Helpful? 5 Yes No 0
Submitted by: Ray (Windsor , ON)
Feeling angry Angry Rating 👎

Tektalk is a joke now

I had tektalk 3 years ago and was happy with it. I then switched providers due due business needs. 3 years later wanted to go back with tektalk. First off, their customer service went from good to careless. Second the ata has limitations where only tier 2 can modify your features which is against the privacy act. So second day with them and will be porting out. Their internet is throttled so dont trust it
September 2, 2017
Review Helpful? 5 Yes No 0
Submitted by: Bob (Ottawa , ON)
Feeling disappointed Disappointed Rating 👎

No service of any kind

I have been a Teksavvy customer for many years and they were great until the summer of 2017. Now you can just not contact them. They never answer the phone no matter how long you wait or how often you try, and they do not answer emails or their chat line. They have gone from great to terrible. I can not arrange a change in service and they are obviously going to make it hard to cancel since you have to call them to cancel.
There are other good ISPs out there. Time to look beyond and past Teksavvy.
June 21, 2016
Review Helpful? 7 Yes No 0
Submitted by: Matt (Calgary , AL)

Awful Setup and Poor Service

Multiple missed activation dates, was lied to about when it would be activated then was told later that I wasn't given those dates in the first place. They then tried to push back install by another week and when I told them I couldn't wait that long they told me I had no choice. I asked to cancel before I ever got service activated and they told me I had to pay a 50% restocking fee to return the voip box and pay my own shipping both ways. Awful service, lies and 30 minute wait times - go elsewhere!!
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Monthly Fee Setup Fee Other Fees Long Distance Rates
$22.95 $5 $59.95
Bring your own Device Optional

Canada: FREE
USA: FREE
Intl. Minutes: 0

Teksavvy is a Canadian internet telecommunications company based in Chatham, ON. Was founded in 1998 and provides last mile service using Bell, Rogers, Cogeco, Videotron,  Shaw or Telus infrastructure.

Teksavvy is well known for their Internet packages, as these in contrast with those of other carriers are unlimited. In terms of VoIP offering Teksavvy plans do not have all the VoIP features one can have today and are on the expensive side when compared to other VoIP exclusive providers.

In doing our expert review of Teksavvy's TekTalk Digital Home Phone we found it has certain modern features such as: has Caller ID, Caller ID Block, Advanced Voicemail, Call Forwarding and Do Not Disturb to name a few. The Unlimited calling plan does come with unlimited calling throughout North America. Regrettably, there is no integration with a Smartphone app or a desktop app. There is support for BYOD, but that is for advanced users as Teksavvy does not commit any support to integration devices other than their own (currently a GrandStream 812).

When Gonevoip reviewed the plan called "Premium", at $14.95 a month comes with 100 calling minutes to landlines and mobiles in Canada and the USA. While 100 minutes is better than nothing, it pales when compared to plans like VoIP Much, that offers 3,500 calling minutes to Canada USA. Also, VoIP Much is cheaper at $9.45 a month.

Teksavvy TekTalk Unlimited will set you back $22.95 a month.

The rates for international calls are on the expensive side when compared to some of our Long Distance providers. For example, Teksavvy rates to call a landline in India is $0.08 and with Rebtel, the rate is $0.02.

As with other Independent Service Providers in Canada, Teksavvy may be a very good alternative for your Home Internet high speed but the savings and advantages of a Home Phone VoIP may be fully realized using a VoIP exclusive provider; such as VoIP Much or any others in Gonevoip Top Home Phone VoIP list.

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark

Very poor customer service

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