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Reply to: Distributel
I signed up with Distributel mid January 2023. Since then I have had nothing but problems with this company. I call to speak to various departments, depending on the issue, but NO one seems to understand what I am asking. I have to keep repeating myself over and over again, and they still don't get it.

I'd love to know what countries they are contracting out their customer service to, because they need to think twice about this. It's very annoying when I speak perfect English but they don't understand the problem I'm having.

I signed up for Internet & Home Phone. It was to be installed Jan 19th. The Bell guy showed up. He couldn't do the installation as there were no copper lines on either side of the house. They were going to have their people come to dig up and install them. I changed my plan to cable instead, costs so much more which I can't afford. Anyway, they did not put in the STOP disconnection order to Rogers on my phone service, and I lost my home phone on the 20th. Thinking it was a Roger's issue I called them. After more than 2 1/2 hrs on hold with one person or another, I find out Distributel did not cancel the cancellation order with Roger's. They guy who set up the cable should have sent a notice to Roger's telling them not to cancel my service until Jan 30th, which is the date now of my installation of the cable service.

I ended up having to use my cell phone to make all kinds of calls. I only have 60 min a month. I only use it for emergencies, very short calls, etc... I NEVER go over the 60 min a month. I'm now more than 3 hrs over my limit, yet Disbributel will not pay for this. They are the ones who screwed the entire thing up. It's their responsibility to pay for this. It is also their responsibility to pay for my overage charges with Roger's from the 19th to the 30th. They are giving me a credit of $108. Not good enough. I want a credit for all the aggravation I have been through since I signed up with them. They have made my life a living HELL.

Once I find another provider that can give me a better price, I will be gone from Distributel and I will NEVER recommend them to anyone. I will tell them to stay as far away from this company as possible. They are NOT employing many people in Canada. They are contracting out to other countries. They should be employing Canadian's FIRST!!!!
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