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Reply to:	Yovu We get what we need out of it, and it's reasonably customizable and workable, though could be more user-friendly, or have a better design. When you look at how great interfaces can be these days, it's a little lackluster. The most frustrating part is that we had the 1-800 number enabled for the company and we would get charged upwards of $20 monthly for it. We finally realized that they were charging us by the minute for the calls, however we never received these supposed calls that were coming through, and we hadn't listed our 1800 number anywhere that the public could access it. When I realized this, they said they looked into it and it was bots or scam calls of some kind but they would only reimburse us for the month or two before, even though we had had the service for years. My question is, if that is so common, why don't they have a system to look at that already? Multiple times I have asked to have services removed or changed, and it takes me messaging them for a few months before the service gets changed. It's like the departments don't have a great communication system. They are quick to reply to emails, and the service is fairly inexpensive.
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