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Reply to:	Surf Internet I have been with Surfinternet for 2 years , it worked like a charm since then, no issues, speed is good and very reliable. The company has a very small team, they are very helpful and reliable but location and schedule can make it hard to reach them promptly in case issues arise. I never needed to contact cusomer service or technical service so all went great. They use shaw's network so if shaw runs smoothly at your location, you would expect the same. My problem started 2 months ago when I had a planned moving, so I notified cusomer service of the move, well ahead of thime they charged me $85 and booked shaw technician to come in and connect me, it didn't go well, the technician didn't tell me anything, I contacted surfinternet again, they booked another shaw appointmnet (1 week later), now the guy came and said nothing wrong with shaw signal and took off, again contacted surfinternet, the technician came same day and replace modem told me I should go online tomorrow morning, next day nothing happened I called them again, they said wait till end of the day, nothing happened, phoned again told me for sure the following day! long story short I am offline for 12 days now. It's mostly a bad luck as it turns out the modem was faulty but it took 12 days to get that fixed, something would normally take 1 day with shaw or telus I assume, so long story short, if problem happens expect some delays.
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