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Reply to:	EBOX (ElectronicBox Inc.) I have been with Box for many years. In the early years the service was excellent and the customer service was decent. I have now left Box and am disgruntled. They owe me a sizable refund but refuse to pay out. Here_s the story of how this all happened. A little over a year ago I started to experience problems with the internet connection I was using (75mb Cable). The customer service team was quite helpful in trying to help diagnose and solve the issue. This process took a few weeks but was eventually resolved and I was credited for the service I did not receive. However over the next several months I experienced more issues at times making my internet virtually unusable for long stretches of time and when I contacted customer support about a refund I was told the following "You can only receive credit after the issues have been resolved". Due to that policy I kept paying my bill and the credit was not added. This was understandable, however I was told this repeatedly over the next several months as I was experiencing at least one issue at any given time. For months I was paying for service that was not being properly delivered expecting to receive credit. I asked over the phone as well that if I were to for any reason leave in the future would I receive any credit owning back and was told that I would. Then around April 2nd 2019 my connection abruptly stopped and after contacting Box the next day I was told my account had been disconnected. After inquiring more about why my account had been closed it was determined to be a mistake. I decided that after all these issues over the past year that maybe this was for the best. I inquired about the credit that was owed to me on the account over the past year. Support was helpful in confirming credit was owed and looking into it, however when I explained that I wished to leave and was suddenly told that I could not be credited. In no uncertain terms I was told over the phone in a recap of the conversations that, I was indeed owed credit and that it would not be paid out to me because my account was closed. (They closed my account without me) How can a company delay giving you credit for services not provided then tell you they refuse to reimburse you? I have evidence of all of this and am extremely frustrated with how this all turned out. Box was a company I once respected and recommended to others, but now am left being effectively scammed. There_s a phone call recording of in no uncertain terms a Level 2 manager telling me I am owed credit and that they refuse to pay it out. If Box wishes to contact me I am open to finding a resolution. TLDR; Box has a policy that credit is only given after all your problems with service are resolved. I had a year of unstable service and paid in full from my pocket. Then after they TERMINATED my ACCOUNT without authorization I was denied the credit they owed me from my lost service.
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