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Reply to:	Vonage To: whomever so is responsible for customer service at Vonage My home phone line has been down since August 14th and the Vonage technicians still haven't figured out a way to resolve the issue. Vonage says "Communication is Everything" on their "About Vonage" page, but here we are unable to communicate through Vonage home phone. Customer Service keeps saying "we're sorry about that sir" but no one wants to tell me what exactly are they doing to resolve the issue. Apparently, the "level 2" tech support is looking into the issue and are saying "underlying issue with the external vendor has been fixed" but home phone line is still not working. Not a single customer service rep has given me any assurance that the issue will be fixed any time soon. They also haven't mentioned a word about how Vonage plans to compensate me for this inconvenience. Perhaps this is how Vonage treats their loyal customers. Fix my phone line Vonage Sincerely, an upset client who is running out of patience.
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