Primus Reviews and Plans

Provider Summary Information


Services: Cable & FTTN
Coverage: AB, BC, ON & QC
Monthly : $50.95 CAD


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Home Phone

Home Internet

Business Phone

Business Internet

FACT: When reviewing Primus visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

June 10, 2021
Review Helpful? 6 Yes No 0
Submitted by: Luis Rodriguez (Ottawa , ON)
Feeling disappointed Disappointed Rating 👎

High Spped...a joke

On these times of pandemic, many people are working from home and doing schooling as well. I have a contract with PRIMUS Canada for 150 Mbps, and I get 20 Mbps, my devices and children devices get disconnected very often. I called PRIMUS several times, and several remote test on modem has been done, and the problem of the unstable internet signal continues. A was offered to send a technician to fix the problem, and a call from ROGERS Communication. Neither one or the other was done. We are totally frustrated, and willing to change provided after years with PRIMUS. Its service at the worst these days so far.
January 26, 2021
Review Helpful? 6 Yes No 4
Submitted by: Aman Dahugenkiss (Hamilton , ON)
Feeling disappointed Disappointed Rating 👎

Customer Service Are Completely Incompetent

I have tried ordering a regular modem with no wifi to spare myself radiation exposure. They tell me they "no longer have any available."


Also the network for the cable modem has to be reset every single time I turn the computer off or restart it.

If I forget to turn the modem off after my computer I have to either restart my computer again after I just turned it on or change ethernet ports.

Reply from: Concerned reader
July 28, 2021
Hey - about your computer restart problem, it sounds like a problem with either your computer ethernet port, the cable, or the port on the modem. That restarting issue is not an issue that would be on the ISP side.
September 4, 2020
Review Helpful? 4 Yes No 3
Submitted by: Mike Mattos (Toronto , ON)
Feeling satisfied Satisfied Rating 👍

Primus is adequate

I have been a customer with Primus since they first offered 1mb dsl. First problem is that Bell seems to hate them, and Primus service runs on Bell wires. Many people think ( this is actually a symptom of mental health decay ) that if your internet service is both ... py and expensive with Bell, it will be both cheaper and less problematic with Primus. Not so. OTOH, my recent experience with Primus, since Bell put Fibe on my street, is that Primus internet is rock solid now that the 1918 wiring Bell had never replaced since the street was built, the 100 year old Bell wire is gone, as is the distribution panel! Had cause to call PRimus tech support recently due to login issues, got a north american rep who tested my line and was both efficient and prompt to answer the call. Ended up buying a new i7 computer, and now the internet is amazing! The issues were on my PC. SO getting my money's worth now. And waiting for FIbe prices to drop!
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Promo Plan Speeds

Download: 75 Mbps

Upload: 10 Mbps

Distributel acquired Primus in January of 2021.

Primus was established in 1997, is HQ in Toronto, ON. Primus provides long distance, VoIP, Internet and POTS for residential and business use.

Primus was bought by York Capital Management in July of 2013. In the United States Primus operates under the brand name Lingo.  Primus went through a major business transformation, which saw Primus get a new CEO in January of 2014.

Primus Home Internet Plans are all unlimited and offer a good array of varied speeds. Though Primus being a close mimic to Bell or Rogers Home Internet plans, does suffer from the same high monthly fees and contract traps. Primus does offer a 2-year guarantee of reduced pricing. After the 2-year term prices go up to $10 / month. There is no option to use an aftermarket modem, so you'll have to get it from Primus, either buy or rental There is also a $59.95 one time installation fee.

Below we detail all of Primus Home Internet plans available in Ontario.

  • 15 Mbps Down, 10 Mbps Up at $39.95/month
  • 25 Mbps Down, 10 Mbps Up at $43.95/month
  • 50 Mbps Down, 10 Mbps Up at $47.95/month
  • 75 Mbps Down, 10 Mbps Up at $50.95/month
  • 500 Mbps Down, 30 Mbps Up at $95.95/month
  • 1 Gbps  Down, 30 Mbps Up at $99.95/month

Primus applies Performance Management to the network, sometimes known as traffic shaping, as per Primus statements this is active at all times and shall be transparent to the end-user. Though the priority is supposed to kick-in when congestion is detected this could impact the user experience, more so when multiple devices in one home are using the internet connection.

In all Primus, the Home Internet offers unlimited access, it does pack extra protection (antivirus & antispam) but the fact is that monthly is more expensive when compared to Altima, Carry or CIK Telecom for example. More so when looking at these added fees. Also, note it does not support using other than their own branded modems. A big limitation for those wanting to use their own modem, and avoid the modem trap. 


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

I am a primus customer to upgrade from 25 mbs to 50 mbs do I need a new modem

Hello, It looks like you are using the DSL network (provided by Bell) in that case the existing modem should work. In any event, since you'll be doing the switch you may want to upgrade the Wi-Fi modem at the same time. Cheers, The GoneVoIP Team.

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Is there wifi services with the internet

Hello, In short, Yes. Primus does have a Wi-Fi home gateway that is configured to work on their network. Purchase or lease options are available. The GoneVoIP Team

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Why can't I contact prints about my internet breakdown

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The 2020 Pulse of Residential Internet in Canada

The site allows the request of telecom service quotations, particularly used for business and residential internet users. We have been providing this service, free of charge, for the past four (4) years. Thru the unprecedented and trying times of 2020, we have received more Residential quotation requests than ever before. This report narrows the focus to the residential internet service quotation requests. To find out more about what Canadians are looking for, such as the price point that triggers a
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To check our most updated list of popular providers please follow this link. Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe. This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The majority of searches are related to finding
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