Primus Reviews and Plans

Provider Summary Information
Primus
Primus

Primus

Website: www.primus.ca
Services:
Coverage: AB, BC, ON & QC
Monthly : $74.95 CAD

1-855-462-5349


971 2 reviewCount
Axvoice VoIP Service
 
FACT: When reviewing Primus visitors in most cases feel Feeling disappointed disappointed!!
Rating
22
Rating
63
Rating
64
Rating
213
Rating
604

All Reviews

October 12, 2023
Review Helpful? 0 Yes No 0
Submitted by: Dwight (Woodstock , NE)
Feeling disappointed Disappointed Rating 👎

Unstable internet

For many month have spoken to several technicians regarding very slow speed between 7-11 pm every evening. They troubleshoot with me and assure me the problem is fixed. The next day, the very same problem again. I'm getting very frustrated and seriously considering another IP. They've sent me replacement routers and modems, but even that hasn't solved the problem.
July 21, 2023
Review Helpful? 0 Yes No 0
Submitted by: Teddy (Burnaby , BR)
Feeling happy Happy Rating 👍

Great Product & Customer Service

I was skeptical and asked the order tech why such bad reviews but decided to give Primus Internet (Canada) a go!

Their modem and gateway arrived in less than 2 business days. I plugged it all in (power, and coax) and to my pleasure all the lights lit up green.

Speeds are a little faster than my promised plan of 75gb/s and for $29.99 + $10 (modem & gateway free) a month introductory. you cannot beat it with the bigger companies bloated prices.

I live in an apartment and its obvious someone had cable internet or tv here before. But I am very happy to give 5 stars after using it. Thank you Primus Canada !!
March 9, 2023
Review Helpful? 0 Yes No 0
Submitted by: Rob Lebert (LaSalle , ON)
Feeling disappointed Disappointed Rating 👎

Horrible customer service

Price is right but the service is not!
January 15, 2023
Review Helpful? 0 Yes No 0
Submitted by: Kilback Else (Vancouver , BR)
Feeling happy Happy Rating 👍

Customer Service

Shoutout to Primus! Amazingly they helped me out! Customer service 10/10
January 14, 2023
Review Helpful? 0 Yes No 0
Submitted by: Mable Weber (Vancouver , BR)
Feeling happy Happy Rating 👍

Very Helpful

I bought a phone a year ago from Primus and they have been very helpful
Load More Reviews
Promo Plan Speeds

Download: 500 Mbps

Upload: 30 Mbps

Distributel acquired Primus in January of 2021.

Primus was established in 1997, is HQ in Toronto, ON. Primus provides long distance, VoIP, Internet and POTS for residential and business use.

Primus was bought by York Capital Management in July of 2013. In the United States Primus operates under the brand name Lingo.  Primus went through a major business transformation, which saw Primus get a new CEO in January of 2014.

Primus Home Internet Plans are all unlimited and offer a good array of varied speeds. Though Primus being a close mimic to Bell or Rogers Home Internet plans, does suffer from the same high monthly fees and contract traps. Primus does offer a 2-year guarantee of reduced pricing. After the 2-year term prices go up to $10 / month. There is no option to use an aftermarket modem, so you'll have to get it from Primus, either buy or rental There is also a $59.95 one time installation fee.

Below we detail all of Primus Home Internet plans available in Ontario.

  • 15 Mbps Down, 10 Mbps Up at $44.95/month
  • 25 Mbps Down, 10 Mbps Up at $34.95/month
  • 50 Mbps Down, 10 Mbps Up at $34.95/month
  • 75 Mbps Down, 10 Mbps Up at $39.95/month
  • 150 Mbps Down, 15 Mbps Up at $69.95/month
  • 300 Mbps Down, 30 Mbps Up at $74.95/month
  • 500 Mbps Down, 30 Mbps Up at $74.95/month
  • 1 Gbps Down, 30 Mbps Up at $79.95/month

Primus applies Performance Management to the network, sometimes known as traffic shaping, as per Primus statements this is active at all times and shall be transparent to the end-user. Though the priority is supposed to kick-in when congestion is detected this could impact the user experience, more so when multiple devices in one home are using the internet connection.

In all Primus, the Home Internet offers unlimited access, it does pack extra protection (antivirus & antispam) but the fact is that monthly is more expensive when compared to Altima, Carry or CIK Telecom for example. More so when looking at these added fees. Also, note it does not support using other than their own branded modems. A big limitation for those wanting to use their own modem, and avoid the modem trap. 

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

Who provides network coverage to Primus? Is it Bell or Rogers?


This depends on the area, it could be either or maybe neither and it is Cogeco or EastLink...

Rating  0     Rating  0 Report abuse

I am a primus customer to upgrade from 25 mbs to 50 mbs do I need a new modem


Hello, It looks like you are using the DSL network (provided by Bell) in that case the existing modem should work. In any event, since you'll be doing the switch you may want to upgrade the Wi-Fi modem at the same time. Cheers, The GoneVoIP Team.

Rating  1     Rating  0 Report abuse

Is there wifi services with the internet


Hello, In short, Yes. Primus does have a Wi-Fi home gateway that is configured to work on their network. Purchase or lease options are available. The GoneVoIP Team

Rating  2     Rating  0 Report abuse
Load More Q&A

The Pulse of Residential Internet in Canada

The Gonevoip.ca site allows visitors to request telecom service quotations, particularly used for business and residential internet. We have been providing this service, free of charge, for the past six (6) years. Thru the unprecedented and trying times of these past couple of years, we have received more Residential quotations requests than ever before. This report narrows the focus to the residential internet service quotation requests. To find out more about what Canadians are looking for, such as the price point
Continue Reading

Rating  10     Rating  3
Report abuse

The 25 Most Popular Providers of 2018

To check our most updated list of popular providers please follow this link. Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe. This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The majority of searches are related to finding
Continue Reading

Rating  9     Rating  5
Report abuse

Best Home Internet Canada

HeroNet.ca
Rating
$65 / mo.
141 Reviews

Best Home Phone Canada

VoIP Much Phone Company
Rating
CAD $9.45 / mo.
394 Reviews
VoIPLy
Rating
$8.95 / mo.
8 Reviews
CallCentric
Rating
$0 / mo.
11 Reviews
1-VOIP
Rating
$11.21 / mo.
21 Reviews
magicJack
Rating
$4.75 / mo.
178 Reviews
Talkit
Rating
$4.99 / mo.
79 Reviews