Primus Reviews & Service Offerings

Excellent Speed and Cust Service

Primus saved me from bell and saved me from the monopoly scam Cogeco had become. I was paying 180 for ... py bell Tv, home phone and high speed internet where I was lucky to hit 7mbps. I saw a flyer in the mail from Primus free activation home phone and unlimited internet 40 or higher speeds for 55 bucks plus ten bucks equipment rental. First three months 10 bucks off. No other fees or installation costs or anything. I decided give the 40mbps package a shot and port my home phone from bell. I dropped the ... py tv and hooked up an HD antenna on the side of the house which picked up 20 channels or so (more then enough). A guy from integrated market services showed up hooked up the cable internet for us helped me set up the phone and bang I was done with bell and good with Primus. My phone was amazing clarity worked well. The internet was cable lightening speed 40 or over mbps as promised. They use Cogeco lines or bell whichever package you choose determines what Primus will give you. They do have live chat at Primus.ca and they were completely honest with me. I was gonna go with 25mbps and the agent said forty mbps is a dollar less a month and will use a cable not the same bell dsl you are not satisfied with now. I went with the cable. I got unlimited cable internet and home phone andnim saving 120 a month. Canadians need to wake up and demand these companies who treat people fairly get more right. Thank you Primus my internet and phone is incredible and no need for tv. So many streaming options and antenna these days picks up true 4K and local channels like satellite or cable never could. Primus was the perfect soultuon for me and it will be for you. If you are unhappy with bell and you choose Primus and they use the same dsl line, expect the same results. So discuss your options with a Primus agent like I did and we found a solution for me because cable was available to me. Happy hunting everyone and give Primus a try!!!!

BEWARE!

Primus’ affordable price and unlimited internet usage may be appealing, but poor internet connectivity is a deal breaker.

I was originally subscribed with Rogers’ Internet, Cable and Home Phone. I decided to cut the cable and rely on Netflix and free OTA broadcasts. Primus’ unlimited internet usage and VOIP telephone appear to fit my needs. Enrollment through Costco was quick and installation with a Bell technician went smoothly. I subscribed to Internet 60 and Basic Digital Home Phone Bundle. The initial 2 week period was great. No issues with streaming Netflix. VOIP quality was clear. Then the issues began. The phone stopped working. Cannot make or receive calls as there was no dial tone. Resetting the modem resolved this issue. Furthermore, internet connectivity was frequently poor in the evenings after 10pm. Forget about streaming Netflix or YouTube, surfing the web was slow. I suspected Primus was throttling my bandwidth allowance in the evenings when public usage levels were high. As a result of poor internet connectivity, my VOIP was regularly dropped. I was forced to reset the modem every few days to restore phone service. Several calls to tech support revealed no resolution, although they were friendly. Primus did acknowledge my documented poor connectivity instances, but denied throttling. Instead, I was told the source of my problem could be from my router, my laptop, my phone lines etc or even the absurd possibility of my neighbor’s equipment emitting EMI. My network equipment setup did not pose a problem with Rogers’ internet. The only change in my setup was Primus. I recently went away on vacation for 2 weeks and surprisingly my phone worked for the whole duration and continued for another 2 weeks after I returned. But now, the grace period is over and I’ve resumed resetting the modem every few days.

After 5 months of tolerating Primus, I realize that it won’t get better. I’m reluctantly returning to Rogers’ internet where I’ll be paying more, but it will be reliable.

As a parting gift to Primus, I will give them $200 (cancellation fee) for terminating my 2 year contract. This useful information is hidden within the “Terms & Conditions” link found on the web page where you select either 1 year or 2 year term to order.

I’ve tried to be objective in writing my review. You can decide whether or not to give them your business. Buyer Beware.