Primus Reviews & Service Offerings

 

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June 30, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Siamak (Richmond hill , ON)
Angry	👎
Horrobile The most horrobile service , My service in internet 25 but always have speed issue and drop line issue. I have a great regret I have contract with such a abusing company like that...
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June 26, 2019	Review Helpful? 1 Yes No 0
Submitted by:	Meleena (Ottawa , ON)
Angry	👎
Terrible. Been with them for years now. Terrible service and they always blame you when they disconnect your WiFi at 7am. They told my mother to get her phone working with data if we wanted the WiFi back which is very unprofessional. Lost WiFi 6 days ago for 3 days and lost wifi again today. Of course they blame us and told us they can't do anything about it. So I guess my mother is paying for no reason ? Disappointed. Don't ever go with them. You'll go through to much stress.
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June 26, 2019	Review Helpful? 1 Yes No 0
Submitted by:	Paul mccallum (London , ON)
Unpleasantly Surprised	👎
Confused Company Primus is run very poorly.. I ordered internet and home phone DSL... the phone worked sporadically until I finally had enough after 31 days.. I asked them to cancel the home phone and keep the internet.. one week later the idiots cancelled everything. I call CS and they admitted their mistake... the billing is Bell CANADA and they are a BCE inc. company ( Bell CANADA) so stay away. The billing is Bell and they make It hard to understand the charges... They did me a favour and will charge me a cancellation fee .... Seriously !!!!
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June 22, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Jacek Seroka (Ottawa , ON)
Satisfied	👍
100% better than Bell I was using Bell Canada Internet 25 MB for more than 15 years. In recent years and months buffering has been annoying. There were fixes that were not helpful. I desided to move to Primus knowing that this company using Bell Canada fiber optics lines. It was great decision, no more buffering, flawless speed using Chromecast . I pay for European Internet TV which with Bell was buffering very often and I blamed TV servers uploading data. Since I'm with Primus the internet TV is also working perfectly. I'm very happy for the change and less expensive service. I hope that this standard will stay for long time:)
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June 17, 2019	Review Helpful? 1 Yes No 0
Submitted by:	wally (Toronto , ON)
Angry	👎
bad service Got internet service thru Costco with Primus. Bought their modem for $200. It didn't work as it would not allow me to thread the cable on to attach it. Got 1/2 thread on and that was it. Signal was poor - 2MB download speed. Called them and they said they would replace. Then charged me $200 for new one that works. Plus had to send old one that I own back to them. On hold for 40 minutes trying to speak to someone. Big mistake leaving Cogeco. Do't make the same mistake.
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June 14, 2019	Review Helpful? 1 Yes No 0
Submitted by:	Jill Vaughan (Stittsville , ON)
Angry	👎
Shame on you Costco for letting yoir members down Day 3 of my nightmare. EVERYTHING is extra. Long wait (24 + hours) to receive incoming calls. Can only plug in one base phone. No features unless you pay extra. $0.05/minute LD on VOIP!!! Extra wires and Ethernet cable to plug in phone modem where my Wi-Fi is .... on my desk. Long story short I would have been better off to pay my last provider a 30% increase... both financially and in terms of aggravation. And, I haven't even seen my first bill yet. So sorry I didn't believe the reviews I read on line. I trusted Costco.
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June 12, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Pavan (Mississauga , ON)
Angry	👎
Worst Service Provider - Dont buy I had a horrible experience with Primus past 3 months. I have trust on Costco and I bought primus home phone and internet only because of Costco. Sales guys lie( Waterloo Costco) , customer service iOS worst, technical service is horrible. Hidden charges and service disruptions or disconnects without customer requests and their support team give a ... to customers. Never buy Primus.
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June 9, 2019	Review Helpful? 0 Yes No 1
Submitted by:	Angeline (abbotsford bc , BR)
Angry	👎
Thieves A miscommunication with a rep occurred. I am giving them benefit of the doubt. I called right after interaction to say I did not apply for service!! A month later i recieve a bill!!!! I call AGAIN to say how can u charge when i have no service nor eqpt. Rep cant speak english so i asked for an email has been 3 days no email. That is illegal to ask gor money when no service was provided!!
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May 17, 2019	Review Helpful? 3 Yes No 0
Submitted by:	ravi (Westlock , AL)
Angry	👎
Ripp off Grady sales person at Costco his name subich sold 150mbs unlimited internet after sign in an email shows internet 25 and 1 year term and 100$ cancellation unbelievable very unethically sold by this agent I reported and cancelled as well Costco should not allow them to do this sales very bad shame on people who's doing for commission stay away... ..
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April 23, 2019	Review Helpful? 2 Yes No 0
Submitted by:	Sam (Edmonton , AL)
Disappointed	👎
Bad service Don't bother your self and west your Time with third party company they will charge you for a modem rent and they will charge you for shipping the modem she or home and back if you if you want to cancel the service and they charge you an extra fees I would never bother myself any more to deal with this company
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