Primus Reviews & Service Offerings

Maple Leaf Company Info

Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 4

Rating  0%     Rating  100%    

Primus
Primus

Primus

Website:
Services:
Availability:
www.primus.ca
DSL & Wi-FI
AB, BC, ON & QC

Visit Site

Monthly Fee Setup Fee Contract Speed Monthly Usage
$48.95 Shipping: $ Other: $3.95 No

Download: 5mbps

Upload: 1Mbps

Cap:

Overage:

Primus was established in 1997, is HQ in Toronto, ON. Primus provides long distance, VoIP, Internet and POTS for residential and business use.

Primus was bought by York Capital Management in July of 2013. In the United States Primus operates under the name Lingo.  Premius went thru a major business transformation, had named a new CEO in January of 2014.

The Internet Plans are unlimited and offer a good array of support, but being a close mimic to Bell Internet plans suffer from the same high fees. Though Primus does offer 3-months at reduced pricing at $49.95 in a 1-year term or $39.95 in a 2-year term. Prices do go quite high thereafter up to $112.95. There is no option but to buy the WiFi modem from Primus, which is $140 or you may lease it at $6.95/month. There is also a $59.95 one time installation fee.

The next Internet plan is the Internet 30 with up to 30 Mbps download and up to 5 Mbps upload with unlimited usage. This plan is coming with a promotion of first 3 months at $55 thereafter is $64.95 in a 1 year plan. Alternatively in a 2 year plan is $54.95 per month. The comparable plan from Heronet, for example, is $52.88 per month, and if you pay a yearly subscription is $48.88! That is a total of  $192.84 in annual savings, for a similar Home Internet plan!

The fastest home internet plan Primus has goes for $112.95 a month or $103 for the first 3 months. With a download speed of 250 Mbps and an upload of 20 Mbps with unlimited usage. If it was for performance alone this is a good package, but monthly pricing makes it quite expensive in the long run. In an annual basis, this internet package from Primus will cost you $1,355.40! 

Primus applies Performance Management to the network, sometimes known as traffic shaping, as per Primus statements this is active at all times and shall be transparent to the end user. Though the priority is supposed to kick-in when congestion is detected this could impact the user experience, more so when multiple devices in one home are using the internet connection.

In all Primus, the Home Internet offers unlimited access, packed with extra protection (antivirus & antispam) but it looks expensive when compared to Heronet for example. More so when looking at these added fees. Also, note it does not support using other than their own branded modems.  

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
 

Reviews Stats

Rating
0
Rating
0
Rating
0
Rating
0
Rating
4
When reviewing Primus Gonevoip visitors usually feel Feeling angry angry !

Top Positive


12 persons found the following review useful
Submitted on: August 16, 2015
Submitted by: Norman (Mississauga , ON)
Overall Rating: Rating
Would Recommend? YES

BEWARE!

Primus’ affordable price and unlimited internet usage may be appealing, but poor internet connectivity is a deal breaker.

I was originally subscribed with Rogers’ Internet, Cable and Home Phone. I decided to cut the cable and rely on Netflix and free OTA broadcasts. Primus’ unlimited internet usage and VOIP telephone appear to fit my needs. Enrollment through Costco was quick and installation with a Bell technician went smoothly. I subscribed to Internet 60 and Basic Digital Home Phone Bundle. The initial 2 week period was great. No issues with streaming Netflix. VOIP quality was clear. Then the issues began. The phone stopped working. Cannot make or receive calls as there was no dial tone. Resetting the modem resolved this issue. Furthermore, internet connectivity was frequently poor in the evenings after 10pm. Forget about streaming Netflix or YouTube, surfing the web was slow. I suspected Primus was throttling my bandwidth allowance in the evenings when public usage levels were high. As a result of poor internet connectivity, my VOIP was regularly dropped. I was forced to reset the modem every few days to restore phone service. Several calls to tech support revealed no resolution, although they were friendly. Primus did acknowledge my documented poor connectivity instances, but denied throttling. Instead, I was told the source of my problem could be from my router, my laptop, my phone lines etc or even the absurd possibility of my neighbor’s equipment emitting EMI. My network equipment setup did not pose a problem with Rogers’ internet. The only change in my setup was Primus. I recently went away on vacation for 2 weeks and surprisingly my phone worked for the whole duration and continued for another 2 weeks after I returned. But now, the grace period is over and I’ve resumed resetting the modem every few days.

After 5 months of tolerating Primus, I realize that it won’t get better. I’m reluctantly returning to Rogers’ internet where I’ll be paying more, but it will be reliable.

As a parting gift to Primus, I will give them $200 (cancellation fee) for terminating my 2 year contract. This useful information is hidden within the “Terms & Conditions” link found on the web page where you select either 1 year or 2 year term to order.

I’ve tried to be objective in writing my review. You can decide whether or not to give them your business. Buyer Beware.


Do you find this review useful?

12 Yes No 0 Report abuse


Top Critical


12 persons found the following review useful
Submitted on: August 16, 2015
Submitted by: Norman (Mississauga , ON)
Overall Rating: Rating
Would Recommend? NO

BEWARE!

Primus’ affordable price and unlimited internet usage may be appealing, but poor internet connectivity is a deal breaker.

I was originally subscribed with Rogers’ Internet, Cable and Home Phone. I decided to cut the cable and rely on Netflix and free OTA broadcasts. Primus’ unlimited internet usage and VOIP telephone appear to fit my needs. Enrollment through Costco was quick and installation with a Bell technician went smoothly. I subscribed to Internet 60 and Basic Digital Home Phone Bundle. The initial 2 week period was great. No issues with streaming Netflix. VOIP quality was clear. Then the issues began. The phone stopped working. Cannot make or receive calls as there was no dial tone. Resetting the modem resolved this issue. Furthermore, internet connectivity was frequently poor in the evenings after 10pm. Forget about streaming Netflix or YouTube, surfing the web was slow. I suspected Primus was throttling my bandwidth allowance in the evenings when public usage levels were high. As a result of poor internet connectivity, my VOIP was regularly dropped. I was forced to reset the modem every few days to restore phone service. Several calls to tech support revealed no resolution, although they were friendly. Primus did acknowledge my documented poor connectivity instances, but denied throttling. Instead, I was told the source of my problem could be from my router, my laptop, my phone lines etc or even the absurd possibility of my neighbor’s equipment emitting EMI. My network equipment setup did not pose a problem with Rogers’ internet. The only change in my setup was Primus. I recently went away on vacation for 2 weeks and surprisingly my phone worked for the whole duration and continued for another 2 weeks after I returned. But now, the grace period is over and I’ve resumed resetting the modem every few days.

After 5 months of tolerating Primus, I realize that it won’t get better. I’m reluctantly returning to Rogers’ internet where I’ll be paying more, but it will be reliable.

As a parting gift to Primus, I will give them $200 (cancellation fee) for terminating my 2 year contract. This useful information is hidden within the “Terms & Conditions” link found on the web page where you select either 1 year or 2 year term to order.

I’ve tried to be objective in writing my review. You can decide whether or not to give them your business. Buyer Beware.


Do you find this review useful?

12 Yes No 0 Report abuse


All Reviews

2 persons found the following review useful
October 27, 2017
Submitted by: Oleg (Calgary , AL)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

Deceived with price and service

I signed agreement for $45 per month but realy it was $68 !
They not told me about modem rental , terminal rental, and some extra fee.
so difficult to contact to customer service.
connection speed very bad and slow, response time long.
I tried disconnect from Primus and it take me 1 month.
They not call me back for disconnect.
Do you find this review useful? 2 Yes No 0 Report abuse
2 persons found the following review useful
July 18, 2017
Submitted by: Fady Tadros (Montreal , QU)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

worst ever

Subscribed to 25mbps download, sometimes I'm lucky if I even get half that speed. stay away from this company
Do you find this review useful? 2 Yes No 0 Report abuse
3 persons found the following review useful
November 7, 2015
Submitted by: Kos__ (Toronto , ON)
Overall Rating: Rating
Would Recommend? NO

The worst!!!

Stay away from Primus!!!
Phone is OK
But Internet speed in less than HALF of what you pay for.
Customer service useless
Do you find this review useful? 3 Yes No 0 Report abuse
12 persons found the following review useful
August 16, 2015
Submitted by: Norman (Mississauga , ON)
Overall Rating: Rating
Would Recommend? NO

BEWARE!

Primus’ affordable price and unlimited internet usage may be appealing, but poor internet connectivity is a deal breaker.

I was originally subscribed with Rogers’ Internet, Cable and Home Phone. I decided to cut the cable and rely on Netflix and free OTA broadcasts. Primus’ unlimited internet usage and VOIP telephone appear to fit my needs. Enrollment through Costco was quick and installation with a Bell technician went smoothly. I subscribed to Internet 60 and Basic Digital Home Phone Bundle. The initial 2 week period was great. No issues with streaming Netflix. VOIP quality was clear. Then the issues began. The phone stopped working. Cannot make or receive calls as there was no dial tone. Resetting the modem resolved this issue. Furthermore, internet connectivity was frequently poor in the evenings after 10pm. Forget about streaming Netflix or YouTube, surfing the web was slow. I suspected Primus was throttling my bandwidth allowance in the evenings when public usage levels were high. As a result of poor internet connectivity, my VOIP was regularly dropped. I was forced to reset the modem every few days to restore phone service. Several calls to tech support revealed no resolution, although they were friendly. Primus did acknowledge my documented poor connectivity instances, but denied throttling. Instead, I was told the source of my problem could be from my router, my laptop, my phone lines etc or even the absurd possibility of my neighbor’s equipment emitting EMI. My network equipment setup did not pose a problem with Rogers’ internet. The only change in my setup was Primus. I recently went away on vacation for 2 weeks and surprisingly my phone worked for the whole duration and continued for another 2 weeks after I returned. But now, the grace period is over and I’ve resumed resetting the modem every few days.

After 5 months of tolerating Primus, I realize that it won’t get better. I’m reluctantly returning to Rogers’ internet where I’ll be paying more, but it will be reliable.

As a parting gift to Primus, I will give them $200 (cancellation fee) for terminating my 2 year contract. This useful information is hidden within the “Terms & Conditions” link found on the web page where you select either 1 year or 2 year term to order.

I’ve tried to be objective in writing my review. You can decide whether or not to give them your business. Buyer Beware.
Do you find this review useful? 12 Yes No 0 Report abuse
Load More Reviews
Load More Q&A

Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
(4 ) Reviews + (0) Replies: 4

Rating  0%     Rating  100%

Maple Leaf Top Internet Providers

Altima Telecom
Visit Website
$49.95 / mo.
Read 28 Reviews
Distributel
Visit Website
$35 / mo.
Read 5 Reviews
HeroNet.ca
Visit Website
$38.88 / mo.
Read 4 Reviews

Maple LeafTop Residential VoIP

VoIP Much Phone Company
Visit Website
CAD $9.45 / mo.
Read 0 Reviews
Yak
Visit Website
$5 / mo.
Read 173 Reviews
VOIPO
Visit Website
$7.70 / mo.
Read 3 Reviews
Page generated in 0.4651 seconds.