Primus Reviews and Plans

Provider Summary Information
Primus
Primus

Primus

Website: www.primus.ca
Services:
Coverage: AB, BC, ON & QC
Monthly : $74.95 CAD

1-855-462-5349

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Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing Primus visitors in most cases feel Feeling disappointed disappointed!!
Rating
15
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63
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60
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213
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604

All Reviews

June 30, 2022
Review Helpful? 0 Yes No 0
Submitted by: Herbert Stuemer (Ottawa , ON)
Feeling disappointed Disappointed Rating 👎

Bad support

When it works it is OK However if you need customer service it is a different story.
My internet line was cut on two different occasions both times the houses next to mine had their internet restored within 24 hours for us it took several days in one case over a week.
Now my phone is not working (VOIP) and Primus does not even send me a reply. The phone has been out for over a week.
I am right now in the process of changing providers. The small amount i save is not enough for all the headaches.
February 22, 2022
Review Helpful? 4 Yes No 1
Submitted by: Farah (Hamilton , ON)
Feeling disappointed Disappointed Rating 👎

worst company

If I could give them 0 start I would! worst customers service Ive ever had the stuff are not polite AT ALL please dont hire this company because its a trash
January 13, 2022
Review Helpful? 1 Yes No 0
Submitted by: Bhanushali Tirth (Calgary , AL)
Feeling happy Happy Rating 👍

Best Service

BEST SERVICE AVAILABLE IN CHEAPER RSTES
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Promo Plan Speeds

Download: 500 Mbps

Upload: 30 Mbps

Distributel acquired Primus in January of 2021.

Primus was established in 1997, is HQ in Toronto, ON. Primus provides long distance, VoIP, Internet and POTS for residential and business use.

Primus was bought by York Capital Management in July of 2013. In the United States Primus operates under the brand name Lingo.  Primus went through a major business transformation, which saw Primus get a new CEO in January of 2014.

Primus Home Internet Plans are all unlimited and offer a good array of varied speeds. Though Primus being a close mimic to Bell or Rogers Home Internet plans, does suffer from the same high monthly fees and contract traps. Primus does offer a 2-year guarantee of reduced pricing. After the 2-year term prices go up to $10 / month. There is no option to use an aftermarket modem, so you'll have to get it from Primus, either buy or rental There is also a $59.95 one time installation fee.

Below we detail all of Primus Home Internet plans available in Ontario.

  • 15 Mbps Down, 10 Mbps Up at $44.95/month
  • 25 Mbps Down, 10 Mbps Up at $34.95/month
  • 50 Mbps Down, 10 Mbps Up at $34.95/month
  • 75 Mbps Down, 10 Mbps Up at $39.95/month
  • 150 Mbps Down, 15 Mbps Up at $69.95/month
  • 300 Mbps Down, 30 Mbps Up at $74.95/month
  • 500 Mbps Down, 30 Mbps Up at $74.95/month
  • 1 Gbps Down, 30 Mbps Up at $79.95/month

Primus applies Performance Management to the network, sometimes known as traffic shaping, as per Primus statements this is active at all times and shall be transparent to the end-user. Though the priority is supposed to kick-in when congestion is detected this could impact the user experience, more so when multiple devices in one home are using the internet connection.

In all Primus, the Home Internet offers unlimited access, it does pack extra protection (antivirus & antispam) but the fact is that monthly is more expensive when compared to Altima, Carry or CIK Telecom for example. More so when looking at these added fees. Also, note it does not support using other than their own branded modems. A big limitation for those wanting to use their own modem, and avoid the modem trap. 

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

I am a primus customer to upgrade from 25 mbs to 50 mbs do I need a new modem


Hello, It looks like you are using the DSL network (provided by Bell) in that case the existing modem should work. In any event, since you'll be doing the switch you may want to upgrade the Wi-Fi modem at the same time. Cheers, The GoneVoIP Team.

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Is there wifi services with the internet


Hello, In short, Yes. Primus does have a Wi-Fi home gateway that is configured to work on their network. Purchase or lease options are available. The GoneVoIP Team

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Why can't I contact prints about my internet breakdown

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The 2020 Pulse of Residential Internet in Canada

The Gonevoip.ca site allows the request of telecom service quotations, particularly used for business and residential internet users. We have been providing this service, free of charge, for the past four (4) years. Thru the unprecedented and trying times of 2020, we have received more Residential quotation requests than ever before. This report narrows the focus to the residential internet service quotation requests. To find out more about what Canadians are looking for, such as the price point that triggers a
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The 25 Most Popular Providers of 2018

To check our most updated list of popular providers please follow this link. Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe. This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The majority of searches are related to finding
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