Primus Reviews and Plans

Provider Summary Information


Coverage: AB, BC, ON & QC
Monthly : $74.95 CAD


961 2 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

FACT: When reviewing Primus visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

November 24, 2022
Review Helpful? 0 Yes No 0
Submitted by: Chris (Windsor , ON)
Feeling disappointed Disappointed Rating 👎

Primus customer service

customer service
I have three different lines with primus wireless and been a customer for over 10 years now, recently I purchased a new phone (Samsung A 52 waterproof phone),had issues with the coverage inside our house (while the other two phones were working fine), sent it back as it was still under warranty (after going back and forth with technical support over the issue and couldn't resolve it) ...
After a week or so I received the phone back with the explanation that it had water damage ( even if it did isn't it waterproof...) but never have exposed it to water (unless they are referring to the humidity we have all around us)...wanted to speak with a supervisor regarding the issue and called three days ago (they weren't available) said they would call me back in 24 hours...didn't receive any calls and after 48hours I called back twice and got same response " no supervisor available, someone will call you back "...nothing so far ,very disappointed and would like to cancel all my lines with them
July 5, 2022
Review Helpful? 4 Yes No 0
Submitted by: Michel (Gatineau , QU)
Feeling disappointed Disappointed Rating 👎

Worst customer service

I have been a customer since 2009, I have always been satisfied with their services and prices. But over time I have seen the quality of customer service degrade over time. The service was based in Canada with good advisers but for some time they have been subcontracting to Africa and the advisers are very poorly trained.
The wait to speak to an advisor is excessively long, on average 1 hour, but often you have to try again because after 1 hour no one picks up. It becomes a nightmare. They are good for giving you a discount to keep you as a customer but on the other hand, you must not have a billing problem or other technical issue to solve
June 30, 2022
Review Helpful? 3 Yes No 0
Submitted by: Herbert Stuemer (Ottawa , ON)
Feeling disappointed Disappointed Rating 👎

Bad support

When it works it is OK However if you need customer service it is a different story.
My internet line was cut on two different occasions both times the houses next to mine had their internet restored within 24 hours for us it took several days in one case over a week.
Now my phone is not working (VOIP) and Primus does not even send me a reply. The phone has been out for over a week.
I am right now in the process of changing providers. The small amount i save is not enough for all the headaches.
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Promo Plan Speeds

Download: 500 Mbps

Upload: 30 Mbps

Distributel acquired Primus in January of 2021.

Primus was established in 1997, is HQ in Toronto, ON. Primus provides long distance, VoIP, Internet and POTS for residential and business use.

Primus was bought by York Capital Management in July of 2013. In the United States Primus operates under the brand name Lingo.  Primus went through a major business transformation, which saw Primus get a new CEO in January of 2014.

Primus Home Internet Plans are all unlimited and offer a good array of varied speeds. Though Primus being a close mimic to Bell or Rogers Home Internet plans, does suffer from the same high monthly fees and contract traps. Primus does offer a 2-year guarantee of reduced pricing. After the 2-year term prices go up to $10 / month. There is no option to use an aftermarket modem, so you'll have to get it from Primus, either buy or rental There is also a $59.95 one time installation fee.

Below we detail all of Primus Home Internet plans available in Ontario.

  • 15 Mbps Down, 10 Mbps Up at $44.95/month
  • 25 Mbps Down, 10 Mbps Up at $34.95/month
  • 50 Mbps Down, 10 Mbps Up at $34.95/month
  • 75 Mbps Down, 10 Mbps Up at $39.95/month
  • 150 Mbps Down, 15 Mbps Up at $69.95/month
  • 300 Mbps Down, 30 Mbps Up at $74.95/month
  • 500 Mbps Down, 30 Mbps Up at $74.95/month
  • 1 Gbps Down, 30 Mbps Up at $79.95/month

Primus applies Performance Management to the network, sometimes known as traffic shaping, as per Primus statements this is active at all times and shall be transparent to the end-user. Though the priority is supposed to kick-in when congestion is detected this could impact the user experience, more so when multiple devices in one home are using the internet connection.

In all Primus, the Home Internet offers unlimited access, it does pack extra protection (antivirus & antispam) but the fact is that monthly is more expensive when compared to Altima, Carry or CIK Telecom for example. More so when looking at these added fees. Also, note it does not support using other than their own branded modems. A big limitation for those wanting to use their own modem, and avoid the modem trap. 


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

I am a primus customer to upgrade from 25 mbs to 50 mbs do I need a new modem

Hello, It looks like you are using the DSL network (provided by Bell) in that case the existing modem should work. In any event, since you'll be doing the switch you may want to upgrade the Wi-Fi modem at the same time. Cheers, The GoneVoIP Team.

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Is there wifi services with the internet

Hello, In short, Yes. Primus does have a Wi-Fi home gateway that is configured to work on their network. Purchase or lease options are available. The GoneVoIP Team

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Why can't I contact prints about my internet breakdown

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