Primus Reviews & Service Offerings
|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$48.95||Shipping: $ Other: $3.95||No||
Primus was established in 1997, is HQ in Toronto, ON. Primus provides long distance, VoIP, Internet and POTS for residential and business use.
Primus was bought by York Capital Management in July of 2013. In the United States Primus operates under the name Lingo. Premius went thru a major business transformation, had named a new CEO in January of 2014.
The Internet Plans are unlimited and offer a good array of support, but being a close mimic to Bell Internet plans suffer from the same high fees. Though Primus does offer 3-months at reduced pricing at $49.95 in a 1-year term or $39.95 in a 2-year term. Prices do go quite high thereafter up to $112.95. There is no option but to buy the WiFi modem from Primus, which is $140 or you may lease it at $6.95/month. There is also a $59.95 one time installation fee.
The next Internet plan is the Internet 30 with up to 30 Mbps download and up to 5 Mbps upload with unlimited usage. This plan is coming with a promotion of first 3 months at $55 thereafter is $64.95 in a 1 year plan. Alternatively in a 2 year plan is $54.95 per month. The comparable plan from Heronet, for example, is $52.88 per month, and if you pay a yearly subscription is $48.88! That is a total of $192.84 in annual savings, for a similar Home Internet plan!
The fastest home internet plan Primus has goes for $112.95 a month or $103 for the first 3 months. With a download speed of 250 Mbps and an upload of 20 Mbps with unlimited usage. If it was for performance alone this is a good package, but monthly pricing makes it quite expensive in the long run. In an annual basis, this internet package from Primus will cost you $1,355.40!
Primus applies Performance Management to the network, sometimes known as traffic shaping, as per Primus statements this is active at all times and shall be transparent to the end user. Though the priority is supposed to kick-in when congestion is detected this could impact the user experience, more so when multiple devices in one home are using the internet connection.
In all Primus, the Home Internet offers unlimited access, packed with extra protection (antivirus & antispam) but it looks expensive when compared to Heronet for example. More so when looking at these added fees. Also, note it does not support using other than their own branded modems.
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|Fixed IP Available|
|Extra Protection Plan|
|1 person found the following review useful|
|October 27, 2017|
|Submitted by:||Oleg (Calgary, AL)|
Deceived with price and serviceI signed agreement for $45 per month but realy it was $68 !
They not told me about modem rental , terminal rental, and some extra fee.
so difficult to contact to customer service.
connection speed very bad and slow, response time long.
I tried disconnect from Primus and it take me 1 month.
They not call me back for disconnect.
|2 persons found the following review useful|
|July 18, 2017|
|Submitted by:||Fady Tadros (Montreal, QU)|
worst everSubscribed to 25mbps download, sometimes I'm lucky if I even get half that speed. stay away from this company
|3 persons found the following review useful|
|November 7, 2015|
|Submitted by:||Kos__ (Toronto, ON)|
The worst!!!Stay away from Primus!!!
Phone is OK
But Internet speed in less than HALF of what you pay for.
Customer service useless
|11 persons found the following review useful|
|August 16, 2015|
|Submitted by:||Norman (Mississauga, ON)|
BEWARE!Primus’ affordable price and unlimited internet usage may be appealing, but poor internet connectivity is a deal breaker.
I was originally subscribed with Rogers’ Internet, Cable and Home Phone. I decided to cut the cable and rely on Netflix and free OTA broadcasts. Primus’ unlimited internet usage and VOIP telephone appear to fit my needs. Enrollment through Costco was quick and installation with a Bell technician went smoothly. I subscribed to Internet 60 and Basic Digital Home Phone Bundle. The initial 2 week period was great. No issues with streaming Netflix. VOIP quality was clear. Then the issues began. The phone stopped working. Cannot make or receive calls as there was no dial tone. Resetting the modem resolved this issue. Furthermore, internet connectivity was frequently poor in the evenings after 10pm. Forget about streaming Netflix or YouTube, surfing the web was slow. I suspected Primus was throttling my bandwidth allowance in the evenings when public usage levels were high. As a result of poor internet connectivity, my VOIP was regularly dropped. I was forced to reset the modem every few days to restore phone service. Several calls to tech support revealed no resolution, although they were friendly. Primus did acknowledge my documented poor connectivity instances, but denied throttling. Instead, I was told the source of my problem could be from my router, my laptop, my phone lines etc or even the absurd possibility of my neighbor’s equipment emitting EMI. My network equipment setup did not pose a problem with Rogers’ internet. The only change in my setup was Primus. I recently went away on vacation for 2 weeks and surprisingly my phone worked for the whole duration and continued for another 2 weeks after I returned. But now, the grace period is over and I’ve resumed resetting the modem every few days.
After 5 months of tolerating Primus, I realize that it won’t get better. I’m reluctantly returning to Rogers’ internet where I’ll be paying more, but it will be reliable.
As a parting gift to Primus, I will give them $200 (cancellation fee) for terminating my 2 year contract. This useful information is hidden within the “Terms & Conditions” link found on the web page where you select either 1 year or 2 year term to order.
I’ve tried to be objective in writing my review. You can decide whether or not to give them your business. Buyer Beware.
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