Novus Reviews and Plans

Provider Summary Information


Coverage: BC
Monthly : $45 CAD

5 3.5 reviewCount
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August 14, 2012
Review Helpful? 1 Yes No 0
Submitted by: gvrvwimpbot ( Burnaby , BC)

Review from

Separate Upstream and Downstream monthly bandwidth cap
Much lower cost than other ISP for the high quality service
Bandwidth does not fluctuate from time to time
Not burst speed advertised and very stable speed

Not available to houses, condos only
Not really up to the advertised speed of 25 mbps. 18 mbps is the average, which is about 72% of advertised speed

One of the best house use ISP I_ve ever used in Vancouver area. Same as all ISP in NA, running false advertising on bandwidth, Novus Entertainment is providing an average of 18 mbps out of 25 mbps they advertised, which is by far better than Telus and Shaw, especial the upstream bandwidth, which average 13.5 mbps. It_s a big thumbs up for gamers and users with VPN or Home media server sharing. Separate Upstream and Downstream monthly cap is another advantage.
April 14, 2012
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( , )

Review from

Outstanding provider. Sorry I have to leave as I move to a new building that doesn_t support them
November 16, 2011
Review Helpful? 1 Yes No 0
Submitted by: gvrvwimpbot ( , )

Review from

Their customer service and pricing is so far better than their competition they_re not even playing in the same game; there_s Novus and then there_s everyone else (but you have to look into the distance to see them).
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Promo Plan Speeds

Download: 100 Mbps

Upload: 100 Mbps

Novus is a telecommunications internet service provider which has had a stable and established business in Canada. They provide customers with internet services, VoIP solutions, and television entertainment. Novus also offers a variety of bundles using all three of their services to help customers save money in any which way they can. Novus not only caters to the needs of residential users but also provides its services respectively to business owners as well. Novus is available in condominium buildings across Vancouver, Burnaby, Richmond, Coquitlam, New Westminster, Surrey, and North Vancouver, and is continuing to grow!

The headquarters of Novus can be found at #300 - 112 E 3rd Avenue Vancouver, BC V5T 1C8 Canada. Let us now review one of the basic residential internet plans that Novus has to offer to get more insight into their services!

Novus offers symmetrical internet high speeds connections from the get-go, with the lowest speed starting at 35 Mbps.  For starters, all of Novus Internet plans come with Symmetrical Speeds, meaning in all plans Download and Upload speeds are equal. This is great as typically the upload speed is always a third of the download. To make things more interesting with Novus higher tiers plans, these all are with Unlimited Data.

Most providers start off at 25 or 30 Mbps of download speeds as their starter plan for residential users, so this difference is certainly refreshing. The 100 Mbps plan comes with a download and upload speeds of up to, well, 100 Mbps. This plan is unlimited with a price tag of $45 per month for the first year. The overall pricing is quite fair if we consider the prices other prominent internet service providers implement a similar internet plan. 

The rest of the internet plans from Novus are as impressive;

  • Internet 300: 300 Mbps Down/Up Unlimited Usage at $65 per month
  • Internet 600: 600 Mbps Down/Up Unlimited Usage at $75 per month
  • Internet 1000: 1000 Mbps Down/Up Unlimited Usage at $85 per month
  • Internet 2500: 2500 Mbps Down/Up Unlimited Usage at $190 per month 

Overage charges are something that Novus exhibits leniency that we have never noticed with any other service provider before. In the first instance of exceeding the limit, Novus will reset the limit free of charge. On the second instance of exceeding the limit, Novus will notify the customer and provide them with two options; or have the speed throttle. Providing customers with options specified in terms of overage charges is something that many providers do not do!

Because we look at all providers in Canada, Gonevoip can appreciate and attest without doubt Novus is offering in Vancouver and surroundings some of the Best High-Speed Internet packages available to condominiums we have seen in the country. In all fairness, Gonevoip believes Novus makes a very strong case for itself just in the fact that their plan is on par with some of the best internet providers out there in terms of pricing, speeds, and bandwidth allocation.

Furthermore, Novus' symetrical speeds makes them stand out from other internet service providers and are definitely worth a second glance when on the prowl for a reliable internet services provider!


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Canada’s Internet Speeds and Prices

Types of internet access providers Last summer we set out to analyze the status of the home internet connection speeds across the country. We picked fourteen representative major urban centers and analyzed factors such as maximum available download speed, average speed, and average monthly pricing. This analysis shows some very interesting facts, for example, while Albertans are expected to pay less for gas than, say, Ontarians. However, on average Albertans will be paying some $7 more than Ontarians per month for equivalent internet
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