Koodo Home Phone Reviews & Service Offerings
|June 23, 2019|
|Submitted by:||Rob Alex (Welland , ON)|
ChargesI recently switched to Koodo Home Wireless on the $5 for 12 month plan. I just received a bill for $57. The charges are from dialing 1-800 customer service numbers in the USA. Speaking with a rep from Koodo told me it was because l called the USA and they had a plan for USA long distance. Clearly not willing to understand the number was toll free. When l switched to Koodo from another provider the screwed up the porting process and then proceeded to provide a number in a area 90 miles from my house. When l asked for the number to be changed to a local number Koodo tried to charge $10 for the help because l called to talk to a rep. In short there are much better options than Koodo (Telus discount service). I am currently in the process of leaving over the $57 bill and have informed them that l will not pay.
|June 2, 2019|
|Submitted by:||Ivan (Lillooet , BC)|
Horrible serviceThe website sucks, very bad customer service and when you got to the Koodo kiosk at the mall they can't help your problem.
|May 24, 2019|
|Submitted by:||Rehan Goonetilleke (Milton , ON)|
Horrible servicehigh way robbery , terrible service seals peopels money
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|Monthly Fee||Setup Fee||Other Fees||Long Distance Rates|
Koodo is known in Canada for its catchy over the top ads for mobile phone plans. However other before them Koodo now offers a Home Phone. Using a modem and a SIM card. Though to be fair Koodo Home Phone is pretty cool, until you start reading the fine print that is. Will get to that point later.
First, lest talk about Koodo. Koodo is owned and operated by Telus. Koodo is what is usually referred to as a flanker brand. Since the Telus brand may be unappealing, for a variety of reasons, to a younger demographic and/or to complete with a particular rival (think Freedom Mobile) then enters the flanker brand.
With that established, Koodo Mobile uses Telus vast LTE network. What you get with a Koodo Home Phone is a Hub + a SIM card. Don't think you can use that SIM card on a mobile phone, it is locked to work with the HUB.
In terms of features Koodo Home Phone comes equipped with:
- Unlimited Canada-wide calling
- Call display
- Call waiting
- Conference calling
- Call forwarding
If you order online you'll have to pay a onetime fee of $40. That is supposed to cover for the Hub+SIM card. The Hub in itself is a very small Chinese ZTE device. You'll insert the SIM card in it and your regular Home Phone. You can port an existing phone number too, which is free(ish).
If you get Koodo Home Phone in one of their stores there is an additional $35 for a fee Koodo calls "connection fee". That fee is just so weird! We guess Koodo (alas Telus) does not want people on their stores activating a Home Phone.
The current promotion is $5 per month, which includes the above-mentioned features with unlimited calling Canada-wide. That sounds awesome, right? But... and you know it, there is a catch, this is only a one-year promotion. On the 14-month you'll start paying the standard price which currently is $20 per month. Koodo is throwing in a $15 discount for 12-months, but after that, you are stuck to pay whatever the current standard price it is - which as most likely will be higher than $20/month.
We like the concept and seems a well-thought service. Don't like the pricing strategy, there is where Telus' tentacles are reaching out. For that reason, you may want to think twice before committing to a Koodo wireless home phone. Exploring other Home Phone options may be the wisest plan.
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