Internet LightSpeed Communications Reviews and Plans

Provider Summary Information
Internet LightSpeed Communications
Internet LightSpeed Communications

Internet LightSpeed Communications

Website: www.lightspeed.ca
Services: Cable & ADSL
Coverage: AB, BC, MB, SK & ON
Monthly : $39.95 CAD

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118 4.5 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing Internet LightSpeed Communications visitors in most cases feel Feeling disappointed disappointed!!
Rating
2
Rating
47
Rating
13
Rating
1
Rating
54

All Reviews

February 22, 2021
Review Helpful? 2 Yes No 0
Submitted by: Maede Ejaredar (Calgary , AB)
Feeling disappointed Disappointed Rating 👎

Do not switch, terrible unreliable service

Really bad connection quality. Not reliable at all. I had internet with them for the passed few months, and several usages. During the passed week alone, I lost my internet for two days! REALLY BAD
November 14, 2020
Review Helpful? 2 Yes No 0
Submitted by: Dan (Burnaby , BC)
Feeling disappointed Disappointed Rating 👎

Poor technical service

We call the customer service about the internet connection problem and the agent said they will call the shaw technician to check for it. It takes us 3 weeks before the shaw technician showed up and fix it. It was so disappointing. This was happened not once but twice already. What i like about the internet service is cheap or affordable. But the technical service is something really need to be improved .

Reply from: Robert W.
November 16, 2020
Hello,

As I am unable to lookup your account, my information is based on general experience. If a technician from the incumbent is required to go out, this is because they have seen something on the connection that makes them believe they have to repair the cabling, or they need to eliminate the cabling as being part of the issue. As the incumbent owns the cabling, only their technicians have access to it. We always try to get the best date available, but due to the current pandemic, and availability of technicians, some areas are having extended time frames as the work force is just not available.

Please call us if you have any more questions.
September 9, 2020
Review Helpful? 1 Yes No 0
Submitted by: Will (Vancouver , BC)
Feeling happy Happy Rating 👍

Get $10 off with my referral code at sign-up - 48580

I've been with Lightspeed for about a year now. For $49, I get 300Mbps/20Mbps for $50/month with unlimited bandwidth. The price also includes modem rental. This is of excellent value compared to Shaw's offering at $80/month for the same plan.

Every time I called for technical assistance, the associates were very helpful, they spoke in a Canadian accent and communicated clearly. I believe they are working out of their Burnaby, BC office which is a plus because I don't like to deal with call centre agents from India in which I have difficulty understanding what they are saying. Most of the time, the call quality isn't great either.

If you are with an existing provider, do not cancel their service until you sign up with lightspeed.ca's online form first. They will instruct you thru email what to do next after signing up. A date will be given on when you should tell Shaw/Telus when to disconnect your service for a smooth transition from their service. I transferred over from Shaw and never had any problems. Be sure to sign up on Lightspeed during the beginning of the week rather then on a Thursday or Friday. This will provide sufficient time when porting over from your existing provider.

If you don't have an existing internet provider then signing up is a breeze, just go onto lightspeed.ca, and sign up thru their online form.

My only gripe with lightspeed is their lack of email support. Usually it takes them a few business days before they reply. So your best bet is to just pick up your phone and dial their technical support line whenever you need assistance.

With that said, I am a happy customer and I do intend to stay with them for the foreseeable future.

Get $10 off with my referral code at sign-up if you felt this review helped - 48580
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Promo Plan Speeds

Download: 75 Mbps

Upload: 7.5 Mbps

Lightspeed is an internet service provider which focuses its services in Western Canada. Having been founded in 1994, Lightspeed has progressed very well over the past two decades. Lightspeed’s headquarters can be found at 200 – 6960 Royal Oak Ave, Burnaby, British Columbia, V5J 4J2.

Internet Lightspeed has been voted as the number one internet service provider in Western Canada, and prides itself on providing quick customer support! They make their customer support readily available Monday to Friday and even allow users to support hours on the weekend, which is something other service providers should also be doing.

Lightspeed offers an ADSL & Cable Home Internet plans available in British Columbia and Alberta.

GoneVoIP will review now all of Lightspeed Home Internet plans.

ADSL (Available in BC & AB)

  • Personal 6: 6 Mbps Down, 1 Mbps Upload, 325 GB Usage at $29.95 per month
  • Personal 15: 15 Mbps Down, 1 Mbps Upload, 325 GB Usage at $29.95 per month 
  • Personal 25: 25 Mbps Down, 3 Mbps Upload, 325 GB Usage at $34.95 per month 
  • Personal 50: 50 Mbps Down, 10 Mbps Upload, 325 GB Usage at $39.95 per month 
  • Personal 75: 75 Mbps Down, 20 Mbps Upload, 325 GB Usage at $49.95 per month 
  • Personal 150: 150 Mbps Down, 30 Mbps Upload, Unlimited at $59.95 per month

You can add the unlimited data option to anyone ADSL plan for an extra $5 per month. 

CABLE (Available in AB, BC, some areas in SK, MB and Northern ON)

  • Home Cable 5: 5 Mbps Down, 1 Mbps Up, Unlimited at $ 23.95 per month
  • Home Cable 15: 15 Mbps Down, 1.5 Mbps Up, Unlimited at $ 32.95 per month
  • Home Cable 30: 30 Mbps Down, 5 Mbps Up, Unlimited at $32.95 per month 
  • Home Cable 75: 75 Mbps Down, 7.5 Mbps Up, Unlimited at $39.95 per month 
  • Home Cable 150: 150 Mbps Down, 15 Mbps Up, Unlimited at $59.95 per month 
  • Home Cable 300: 300 Mbps Down, 20 Mbps Up, Unlimited at $69.95 per month 
  • Home Cable 750: 750 Mbps Down, 20 Mbps Up, Unlimited at $79.95 per month
  • Home Cable 1000: 1000 Mbps Down, 20 Mbps Up, Unlimited at $89.95 per month

Internet Lightspeed also takes great strides to make sure that your connection is a dedicated one and there is no interference from another Internet Lightspeed user that maybe your neighbor! Another great thing is that if you have a working phone line, you can use that to run your Lightspeed connection. You can also add a home phone for just $5.95 per month.

All in all, GoneVoIP's review sees Internet Lightspeed offering perhaps one of the best sets of deals a person can find in terms of home internet. The only disappointment we came across was that it is not available across the entirety of Canada. The incentives and discounts are certainly what customers are looking for, and Lightspeed comes up big with its generous incentives. 

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
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