EBOX (ElectronicBox Inc.) Reviews & Service Offerings

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EBOX (ElectronicBox Inc.)
EBOX (ElectronicBox Inc.)

EBOX (ElectronicBox Inc.)

Website: www.electronicbox.net
Services: Cable, DSL & Dry-Loop
Availability: ON & QC
Monthly Price: $59.95 CAD

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Reviews Stats

When reviewing EBOX (ElectronicBox Inc.) Gonevoip visitors usually feel Feeling satisfied satisfied !
Rating
1
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131
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18
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0
Rating
64

All Reviews

October 3, 2019
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Gatineau , QC)
Feeling disappointed Disappointed Rating 👎

Review from Canadianisp.ca

Been with Ebox for about 5 years. Had the v cable 15 Mbps. Service was ok but experienced a lot of the internet dropping out intermittently. It would be fine for months at a time and then it would act up for a period of weeks before returning to normal. Called Ebox several times but was always told there was no break in service. Finally after 5 years they admitted it might be a faulty modem but they would not replace it. I would have to buy another at 199$!
They loaned me it for 1 month to see if it helped and was told I would be contacted before the month was up to see if I wanted to buy it or not. The internet continued to drop out over the next month and the signal was worse than ever with the new modem. Also ... ody called me back so eventually I decided to find a new provider.
Overall the representatives I dealt with at Ebox were borderline rude and even though I would prefer to use an ISP other than the giants such as Bell, Rogers etc I cannot recommend Ebox based on my experience.
August 14, 2019
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Ottawa , ON)
Feeling disappointed Disappointed Rating 👎

Review from Canadianisp.ca

The service representatives are friendly but the follow up is ridiculously incompetent. They sign you up, take your money and then repeatedly forget about you completely. You call them repeatedly asking when will they connect you and they cannot respond. Then you ask for a complete refund and account closure and they promise to return your money 4-6 weeks later via a cheque, which you may need to chase perpetually. They_ve grown too fast and cannot manage or deliver. How can they still be in business?
August 5, 2019
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Longueil , QC)

Review from Canadianisp.ca

Tres bon service jamais eu de probleme avec mon abonement service a la clientele aimable et courtois
April 30, 2019
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Montreal , QC)
Feeling satisfied Satisfied Rating 👍

Review from Canadianisp.ca

I have recently closed my EBOX account due to big cities intrigues and was receiving strange final invoices from EBOX. At first, I was very disheartened, and was prepared to swear myself to a life of billing deliquency and leave home internet subscription life behind me forever. While I was on hold, I started to fall into a bad crowd and was starting to get into trouble... but when I called in to EBOX, I was directed to Jean Mance reborn in the form of Isabella. With her patience, wisdom, fortitude and wit, she resolved my billing dispute with the grace of a summer sunset, made me feel at peace with myself and, at long last, taught me how to be a man. If I had but one wish, it would be that I would be 7 or 8 men, that we might all together strive to be man enough for Isabella.

Thank you, Madamooazell Isabella, wherever... you are.....
April 8, 2019
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Cambridge , ON)
Feeling disappointed Disappointed Rating 👎

Review from Canadianisp.ca

I have been with Box for many years. In the early years the service was excellent and the customer service was decent. I have now left Box and am disgruntled.
They owe me a sizable refund but refuse to pay out. Here_s the story of how this all happened.

A little over a year ago I started to experience problems with the internet connection I was using (75mb Cable). The customer service team was quite helpful in trying to help diagnose and solve the issue. This process took a few weeks but was eventually resolved and I was credited for the service I did not receive. However over the next several months I experienced more issues at times making my internet virtually unusable for long stretches of time and when I contacted customer support about a refund I was told the following "You can only receive credit after the issues have been resolved". Due to that policy I kept paying my bill and the credit was not added. This was understandable, however I was told this repeatedly over the next several months as I was experiencing at least one issue at any given time. For months I was paying for service that was not being properly delivered expecting to receive credit. I asked over the phone as well that if I were to for any reason leave in the future would I receive any credit owning back and was told that I would. Then around April 2nd 2019 my connection abruptly stopped and after contacting Box the next day I was told my account had been disconnected. After inquiring more about why my account had been closed it was determined to be a mistake. I decided that after all these issues over the past year that maybe this was for the best. I inquired about the credit that was owed to me on the account over the past year. Support was helpful in confirming credit was owed and looking into it, however when I explained that I wished to leave and was suddenly told that I could not be credited. In no uncertain terms I was told over the phone in a recap of the conversations that, I was indeed owed credit and that it would not be paid out to me because my account was closed. (They closed my account without me)

How can a company delay giving you credit for services not provided then tell you they refuse to reimburse you?

I have evidence of all of this and am extremely frustrated with how this all turned out. Box was a company I once respected and recommended to others, but now am left being effectively scammed.

There_s a phone call recording of in no uncertain terms a Level 2 manager telling me I am owed credit and that they refuse to pay it out.

If Box wishes to contact me I am open to finding a resolution.

TLDR;
Box has a policy that credit is only given after all your problems with service are resolved.
I had a year of unstable service and paid in full from my pocket.
Then after they TERMINATED my ACCOUNT without authorization I was denied the credit they owed me from my lost service.


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Monthly Fee Setup Fee Contract Speed Monthly Usage
$59.95 Shipping: $49.95 Other: $ No

Download: 75 Mbps

Upload: 10 Mbps

Cap:

Overage:

ElectronicBox or EBOX is a veteran company which has provided internet services for over 18 years having been founded back in 1997. EBox’s headquarters can be found at 1010 rue de sérigny suite 300 Longueuil, Quebec J4K 5G7, Canada.

EBox also has managed to get positive notoriety from numerous sources and are a BBB accredited company. EBox states that their success is all due to the competitive pricing and quality they offer for their customers on all fronts of telecommunications, specifically VoIP, DSL, Fibre, and Cable internet services. 

GoneVoIP will now review EBox's available Home Internet plans.

Cable:

  • 5 Mbps Down, 1 Mbps Up, 100 GB Usage Allowance at $26.95 monthly
  • 10 Mbps Down, 1 Mbps Up, Unlimited Usage at $44.95 monthly
  • 30 Mbps Down, 5 Mbps Up, Unlimited Usage at $52.95 monthly
  • 75 Mbps Down, 10 Mbps Up, Unlimited Usage at $59.95 monthly
  • 150 Mbps Down, 15 Mbps Up, Unlimited Usage at $69.95 monthly
  • 250 Mbps Down, 20 Mbps Up, Unlimited Usage at $79.95 monthly

ADSL:

  • 6 Mbps Down, 0.8 Mbps Up, 150 GB Usage Allowance at $30.95 monthly
  • 15 Mbps Down, 10 Mbps Up, Unlimited Allowance at $42.95, Promo at $24.95 monthly
  • 25 Mbps Down, 10 Mbps Up, Unlimited Allowance at $49.95 monthly
  • 50 Mbps Down, 10 Mbps Up, Unlimited Allowance at $54.95, Promo at $29.95 monthly

The additional fees of the dry loop may apply. Same thing with installation fees, though EBOX chooses not to disclose them upfront. Consider dry loops are only required for customers that do not have a traditional phone line. 

EBox is certainly offering very competitive Home Internet plans which are further supported by important features such as unlimited usage!

Furthermore, EBox offers customers the option of choosing unlimited or limited bandwidths for their plans, this is an added incentive for people who are fully aware of their internet consumption!

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

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