EBOX (ElectronicBox Inc.) Reviews & Service Offerings
|January 27, 2020|
|Submitted by:||David Chalk (Montreal , QU)|
Is this the kind of company you want to do business with?I was an Ebox client for about 1.5 years. Internet service was meh. I use VOIP phones and frequently had trouble getting clear communications. I was able to confirm that up and download speeds went WAY down during high usage times using online speed tests. Only fully appreciated how bad they were when I switched to Bell 8 months ago - no recurrence of this since then. Paid $6 a month for modem for 18 months. Couldn't find the modem after a move. They billed me the full $115 plus tax for it and immediately took my last payment of an unused month for $85. Now they have me in collection for not paying the remaining $30 for a $115 modem that I had already paid $203 for. And they won't allow me to speak with a manager. Would you like to do business with these people?
|October 3, 2019|
|Submitted by:||gvrvwimpbot ( Gatineau , QC)|
Review from Canadianisp.caBeen with Ebox for about 5 years. Had the v cable 15 Mbps. Service was ok but experienced a lot of the internet dropping out intermittently. It would be fine for months at a time and then it would act up for a period of weeks before returning to normal. Called Ebox several times but was always told there was no break in service. Finally after 5 years they admitted it might be a faulty modem but they would not replace it. I would have to buy another at 199$!
They loaned me it for 1 month to see if it helped and was told I would be contacted before the month was up to see if I wanted to buy it or not. The internet continued to drop out over the next month and the signal was worse than ever with the new modem. Also ... ody called me back so eventually I decided to find a new provider.
Overall the representatives I dealt with at Ebox were borderline rude and even though I would prefer to use an ISP other than the giants such as Bell, Rogers etc I cannot recommend Ebox based on my experience.
|August 14, 2019|
|Submitted by:||gvrvwimpbot ( Ottawa , ON)|
Review from Canadianisp.caThe service representatives are friendly but the follow up is ridiculously incompetent. They sign you up, take your money and then repeatedly forget about you completely. You call them repeatedly asking when will they connect you and they cannot respond. Then you ask for a complete refund and account closure and they promise to return your money 4-6 weeks later via a cheque, which you may need to chase perpetually. They_ve grown too fast and cannot manage or deliver. How can they still be in business?
|Load More Reviews|
|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$59.95||Shipping: $49.95 Other: $||No||
Download: 75 Mbps
Upload: 10 Mbps
ElectronicBox or EBOX is a veteran company that has provided internet services for over 18 years having been founded back in 1997. EBox’s headquarters can be found at 1010 rue de sérigny suite 300 Longueuil, Quebec J4K 5G7, Canada.
EBox also has managed to get positive notoriety from numerous sources and is a BBB accredited company. EBox states that their success is all due to the competitive pricing and quality they offer for their customers on all fronts of telecommunications, specifically VoIP, DSL, Fibre, and Cable internet services.
GoneVoIP will now review EBox's available Home Internet plans.
- 5 Mbps Down, 1 Mbps Up, 100 GB Usage Allowance at $26.95 monthly
- 10 Mbps Down, 1 Mbps Up, Unlimited Usage at $44.95 monthly
- 30 Mbps Down, 5 Mbps Up, Unlimited Usage at $52.95 monthly
- 75 Mbps Down, 10 Mbps Up, Unlimited Usage at $59.95 monthly
- 150 Mbps Down, 15 Mbps Up, Unlimited Usage at $69.95 monthly
- 250 Mbps Down, 20 Mbps Up, Unlimited Usage at $79.95 monthly
- 6 Mbps Down, 0.8 Mbps Up, 150 GB Usage Allowance at $30.95 monthly
- 15 Mbps Down, 10 Mbps Up, Unlimited Allowance at $42.95, Promo at $24.95 monthly
- 25 Mbps Down, 10 Mbps Up, Unlimited Allowance at $49.95 monthly
- 50 Mbps Down, 10 Mbps Up, Unlimited Allowance at $54.95, Promo at $29.95 monthly
The additional fees of the dry loop may apply. Same thing with installation fees, though EBOX chooses not to disclose them upfront. Consider dry loops that are only required for customers that do not have a traditional phone line.
EBox is certainly offering very competitive Home Internet plans which are further supported by important features such as unlimited usage!
Furthermore, EBox offers customers the option of choosing unlimited or limited bandwidths for their plans, this is an added incentive for people who are fully aware of their internet consumption!
|Web Email Access:|
|Online Chat Support:|
|Feature 24x7 Support:|
|Combo Wireless Modem:|
|Fixed IP Available|
|Extra Protection Plan|
How to file a complaint against a Provider
If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In ÃƒÆ’Ã†â€™Ãƒâ€ Ã¢â‚¬â„¢ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¯ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¿ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â½
Canada’s Internet Speeds and Prices
Types of internet access providers
This summer we set out to analyze the status of the home internet connections across the country. We picked fourteen representative major urban centers and analyzed factors such as maximum available ÃƒÆ’Ã†â€™Ãƒâ€ Ã¢â‚¬â„¢ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¯ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¿ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â½