EBOX (ElectronicBox Inc.) Reviews & Service Offerings

Maple Leaf Company Info
EBOX (ElectronicBox Inc.)
EBOX (ElectronicBox Inc.)

EBOX (ElectronicBox Inc.)

Website: www.electronicbox.net
Services: Cable, DSL & Dry-Loop
Availability: ON & QC
Monthly Price: $59.95 CAD

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Reviews Stats

When reviewing EBOX (ElectronicBox Inc.) Gonevoip visitors usually feel Feeling satisfied satisfied !
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1
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131
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0
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65

All Reviews

January 27, 2020
Review Helpful? 0 Yes No 0
Submitted by: David Chalk (Montreal , QU)
Feeling angry Angry Rating 👎

Is this the kind of company you want to do business with?

I was an Ebox client for about 1.5 years. Internet service was meh. I use VOIP phones and frequently had trouble getting clear communications. I was able to confirm that up and download speeds went WAY down during high usage times using online speed tests. Only fully appreciated how bad they were when I switched to Bell 8 months ago - no recurrence of this since then. Paid $6 a month for modem for 18 months. Couldn't find the modem after a move. They billed me the full $115 plus tax for it and immediately took my last payment of an unused month for $85. Now they have me in collection for not paying the remaining $30 for a $115 modem that I had already paid $203 for. And they won't allow me to speak with a manager. Would you like to do business with these people?
October 3, 2019
Review Helpful? 1 Yes No 0
Submitted by: gvrvwimpbot ( Gatineau , QC)
Feeling disappointed Disappointed Rating 👎

Review from Canadianisp.ca

Been with Ebox for about 5 years. Had the v cable 15 Mbps. Service was ok but experienced a lot of the internet dropping out intermittently. It would be fine for months at a time and then it would act up for a period of weeks before returning to normal. Called Ebox several times but was always told there was no break in service. Finally after 5 years they admitted it might be a faulty modem but they would not replace it. I would have to buy another at 199$!
They loaned me it for 1 month to see if it helped and was told I would be contacted before the month was up to see if I wanted to buy it or not. The internet continued to drop out over the next month and the signal was worse than ever with the new modem. Also ... ody called me back so eventually I decided to find a new provider.
Overall the representatives I dealt with at Ebox were borderline rude and even though I would prefer to use an ISP other than the giants such as Bell, Rogers etc I cannot recommend Ebox based on my experience.
August 14, 2019
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Ottawa , ON)
Feeling disappointed Disappointed Rating 👎

Review from Canadianisp.ca

The service representatives are friendly but the follow up is ridiculously incompetent. They sign you up, take your money and then repeatedly forget about you completely. You call them repeatedly asking when will they connect you and they cannot respond. Then you ask for a complete refund and account closure and they promise to return your money 4-6 weeks later via a cheque, which you may need to chase perpetually. They_ve grown too fast and cannot manage or deliver. How can they still be in business?
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$59.95 Shipping: $49.95 Other: $ No

Download: 75 Mbps

Upload: 10 Mbps

Cap:

Overage:

ElectronicBox or EBOX is a veteran company that has provided internet services for over 18 years having been founded back in 1997. EBox’s headquarters can be found at 1010 rue de sérigny suite 300 Longueuil, Quebec J4K 5G7, Canada.

EBox also has managed to get positive notoriety from numerous sources and is a BBB accredited company. EBox states that their success is all due to the competitive pricing and quality they offer for their customers on all fronts of telecommunications, specifically VoIP, DSL, Fibre, and Cable internet services. 

GoneVoIP will now review EBox's available Home Internet plans.

Cable:

  • 5 Mbps Down, 1 Mbps Up, 100 GB Usage Allowance at $26.95 monthly
  • 10 Mbps Down, 1 Mbps Up, Unlimited Usage at $44.95 monthly
  • 30 Mbps Down, 5 Mbps Up, Unlimited Usage at $52.95 monthly
  • 75 Mbps Down, 10 Mbps Up, Unlimited Usage at $59.95 monthly
  • 150 Mbps Down, 15 Mbps Up, Unlimited Usage at $69.95 monthly
  • 250 Mbps Down, 20 Mbps Up, Unlimited Usage at $79.95 monthly

ADSL:

  • 6 Mbps Down, 0.8 Mbps Up, 150 GB Usage Allowance at $30.95 monthly
  • 15 Mbps Down, 10 Mbps Up, Unlimited Allowance at $42.95, Promo at $24.95 monthly
  • 25 Mbps Down, 10 Mbps Up, Unlimited Allowance at $49.95 monthly
  • 50 Mbps Down, 10 Mbps Up, Unlimited Allowance at $54.95, Promo at $29.95 monthly

The additional fees of the dry loop may apply. Same thing with installation fees, though EBOX chooses not to disclose them upfront. Consider dry loops that are only required for customers that do not have a traditional phone line. 

EBox is certainly offering very competitive Home Internet plans which are further supported by important features such as unlimited usage!

Furthermore, EBox offers customers the option of choosing unlimited or limited bandwidths for their plans, this is an added incentive for people who are fully aware of their internet consumption!

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

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