EBOX (ElectronicBox Inc.) Reviews & Service Offerings

Maple Leaf Company Info
EBOX (ElectronicBox Inc.)
EBOX (ElectronicBox Inc.)

EBOX (ElectronicBox Inc.)

Website: www.electronicbox.net
Services: Cable, DSL & Dry-Loop
Availability: ON & QC
Monthly Price: $59.95 CAD

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Home Internet

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Reviews Stats

When reviewing EBOX (ElectronicBox Inc.) Gonevoip visitors usually feel Feeling unpleasantly_surprised unpleasantly_surprised !
Rating
1
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All Reviews

March 29, 2019
Review Helpful? 0 Yes No 0
Submitted by: Daniel Dilio (Pincourt , 76)
Feeling unpleasantly_surprised Unpleasantly Surprised Rating 👎

Worst decision I ever made

Tv freezes constantly and I have missed 4 goals just this week during hockey games. PLEASE PLEASE do not get this service
October 6, 2018
Review Helpful? 2 Yes No 0
Submitted by: Sven (Waterloo , ON)
Feeling satisfied Satisfied Rating 👍

Great internet, low price

I've used eBox for a few years now, initially in the Montreal area and for one year in the Waterloo area now. Service has been great, no more outages than Videotron or Rogers, and for about half the price of the big guys. I'm using high speed cable that is resold by eBox, so the underlying provider is one of the local carriers anyways. If required (only a few times) customer service has always been friendly and helpful, but you have to wait 20-30 minutes to get to an agent.
August 20, 2018
Review Helpful? 6 Yes No 0
Submitted by: David (Montreal , QU)
Feeling angry Angry Rating 👎

Fraud

Signing up for this service was a complete waste of time. After making an appointment roughly a week following charging my credit card, and after waiting for five hours in their designated block of time, no one ever showed up, no one called me, and no explanation is available. Now have to waste additional time seeking a refund. If your time is of any value to you, beware this service.

UPDATE: They never bothered to issue a refund, so transaction is being reversed on the grounds of fraud. Stay away from this company.
November 23, 2015
Review Helpful? 3 Yes No 8
Submitted by: Blanca Mejias (Toronto , ON)

Scammers, unprofessional,thieves.

I have had to deal with this internet provider Electronicbox. For three long months, I have been on the telephone with them, sometimes up to two hours,trouble shooting. After three months I had enough, no internet connection and a waste of my precious time plugging , unplugging, resetting, having to bring my computer in spend all
Kinds of money, for electronic box to tell me: " we know now that the modem is broken, we will send you a new one, so you can get rid of the other one " I have been waiting for my full refund for almost a week and a half. To find out today, that/
A) They have received the modem.
B) This thieves were going to send me a check for $33.00
C) Their excuse is the broken modem.
D) They want the broken modem payment in full even though it was broken, to refurbish it and sell it to another costumer like me at a full price.

They are dishonest and are making money by selling refurbished and broken items to all its customers. My advice is support the Ontario economy and skip anything that comes from Quebec, as there is always some type of scam, going
On with a lot of companies from Quebec.

For our Ontario province and its citizens don't allow Quebec to rip you off, the same way they are ripping me off.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$59.95 Shipping: $49.95 Other: $ No

Download: 75 Mbps

Upload: 10 Mbps

Cap:

Overage:

ElectronicBox or EBOX is a veteran company which has provided internet services for over 18 years having been founded back in 1997. EBox’s headquarters can be found at 1010 rue de sérigny suite 300 Longueuil, Quebec J4K 5G7, Canada.

EBox also has managed to get positive notoriety from numerous sources and are a BBB accredited company. EBox states that their success is all due to the competitive pricing and quality they offer for their customers on all fronts of telecommunications, specifically VoIP, DSL, Fibre, and Cable internet services. 

Let us now review EBox available Home Internet plans.

Cable:

  • 5 Mbps Down, 1 Mbps Up, 100 GB Usage Allowance at $26.95 monthly
  • 10 Mbps Down, 1 Mbps Up, Unlimited Usage at $44.95 monthly
  • 30 Mbps Down, 5 Mbps Up, Unlimited Usage at $52.95 monthly
  • 75 Mbps Down, 10 Mbps Up, Unlimited Usage at $59.95 monthly
  • 150 Mbps Down, 15 Mbps Up, Unlimited Usage at $69.95 monthly
  • 250 Mbps Down, 20 Mbps Up, Unlimited Usage at $79.95 monthly

ADSL:

  • 6 Mbps Down, 0.8 Mbps Up, 150 GB Usage Allowance at $30.95 monthly
  • 15 Mbps Down, 10 Mbps Up, Unlimited Allowance at $42.95, Promo at $24.95 monthly
  • 25 Mbps Down, 10 Mbps Up, Unlimited Allowance at $49.95 monthly
  • 50 Mbps Down, 10 Mbps Up, Unlimited Allowance at $54.95, Promo at $29.95 monthly

The additional fees of the dry loop may apply. Same thing with installation fees, though EBOX chooses not to disclose them upfront. Consider dry loops are only required for customers that do not have a traditional phone line. 

EBox is certainly offering very competitive Home Internet plans which are further supported by important features such as unlimited usage!

Furthermore, EBox offers customers the option of choosing unlimited or limited bandwidths for their plans, this is an added incentive for people who are fully aware of their internet consumption!

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

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