Coextro Reviews and Plans

Coextro
Provider Summary Information
Coextro
Coextro

Coextro

Website: www.coextro.com
Services: DSL & Cable
Coverage: AB, BC, MB, NB, NF, NS, ON, PEI, QC & SK
Monthly : $54.95 CAD

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Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing Coextro visitors in most cases feel Feeling satisfied satisfied!!
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January 5, 2021
Review Helpful? 0 Yes No 1
Submitted by: Robert (newmarket , ON)
Feeling satisfied Satisfied Rating 👍

Service is good.

So download is within about 80-90% of plan usually with upload at 95-100%.

Tech support is just OK. Do NOT buy it for TV as the service is very spotty and even if you call for support you get the blow-off, like its someone else's fault AND problem.
Contact details are intentionally vague as I don't want to change again and note Management likes to get right into reviews and explain away opinions.
April 23, 2020
Review Helpful? 1 Yes No 1
Submitted by: Tracy Mack (Mississauga , ON)
Feeling happy Happy Rating 👍

Excellent customer service

Today, I was having issues connecting to the internet and I went online to the manufacturer's website for teh router and used online chat for help. After about 30 minutes I was almost in tears as the person I was talking to wasn't helping, didn't seem to know how to fix the issue, was being rude and so I called coextro. The customer service rep, Andrew was amazing. He was patient, thoroughly explained the steps we went through, knew how to fix the problem right away and was just nice to me. You have a great sales rep Coextro!
March 11, 2020
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Mississauga , ON)
Feeling satisfied Satisfied Rating 👍

Review from Canadianisp.ca

Excellent customer service. Install was painless. Internet speeds as advertised!
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$54.95 Shipping: $75 Other: $ No

Download: 75 Mbps

Upload: 10 Mbps

Cap:

Overage:

Coextro was founded in 2012 and has been offering fiber internet services ever since then. Coextro offers high-speed internet plans without any usage caps for apartments, condos, and hotels. Due to the relatively recent conception, Coextro boasts a modest taskforce.

Coextro offers telephone and television services apart from the Condo internet plans and has now gained a rather concrete footing in the world of telecommunications.

Let us now review one of Coextro’s prominent Condo Internet plans to see how they match up against their contenders. 

So the latest Coextro residential internet offers include;

  • 1000 Mbps Down, 30 Mbps Up for $94.95 per month 
  • 500 Mbps Down, 30 Mbps Up for $84.95 per month
  • 300 Mbps Down, 20 Mbps Up for $74.95 per month
  • 150 Mbps Down, 10 Mbps Up for $64.95 per month

The amount of speed being offered and the price point is offered at is on point, to say the least. Another internet service provider that operates strictly in condos, apartments, and hotels is FibreStream. They offer their 100 Mbps plan which is also unlimited for $50.00 per month. The difference of speed may not seem like much. But for a home with everyone online, it certainly adds up!

Suffice to say Coextro branched out of Condos and is extending footprint with Cable Internet plans for residential customers. For an example of the Cable speeds, the most current and cheapest Coextro Cable Internet offer is Cable 75 for $29.95/month for the first two months, then is $54.95 per month. This promotion gives you a better than modest 75 Mbps download and an upload speed of 10 Mbps with unlimited usage. May sound too little of a price for the speed for some, but you better check if this addresses your needs. GoneVoIP wrote a very nice article, A good Internet Speed this shall be the guide to help determine the best internet plan for your needs.

Coextro also offers free installation, and one thing we always like to hear; no contracts! No contracts mean no hassle, and when customers don’t feel like they will be bound, they are more susceptive to buy. Also to consider Coextro has an Internet Acceptable Use Policy, in where Coextro reserves the right to take action, such as monitor and/or suspend account found violating the policy. 

The only disappointing thing about Coextro Internet is there are no symmetrical speeds in the residential offers. Though understandably so, since it depends on what Rogers or Cogeco avail to them. Symmetrical speeds, meaning equal Download and Upload speeds, are feasible with Fiber. Though Bell, who holds the largest Fiber footprint in Canada doesn't seem too eager to open the service to independent ISP, such as Coextro. So this won’t be coming to your home anytime soon.

In all honesty, Coextro beats the competition in both pricing and quality. We are just disheartened that symmetrical speeds and prices like these can’t be provided in homes! Coextro is a prime example of an internet service provider offering reasonable pricing for the above-average service to win the hearts of its customers.

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
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Is this service available at 365 Kennedy Rd. S Brampton?

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How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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