Coextro Reviews & Service Offerings
|December 27, 2019|
|Submitted by:||Sharon (Mississauga , ON)|
Tech Support Non-Existent!The worst service I have ever received from any company. There was NO attempt to resolve my issue. Had the service for less than two weeks, was promised resolution within 24hrs and a call-back; no call. I called 48hrs after and they had the nerve to say I was still to be contacted at a later date - when I pointed out this was unacceptable, as this was a new business line, still no attempt to do anything for me. I have now gladly cancelled my service. I would NEVER RECOMMEND ANYONE to sign with this company, if you have a technical issue, you will be on your own!
|December 24, 2019|
|Submitted by:||Mike P (Barrie , ON)|
Don't expect consistent speed -As per CoextroI am subscribed to a 150 meg service, at times the service drops considerably down as far as 108 megs. Coextro's policy is that they will not do anything about it until it drops below 100 megs. I have been told that any thing above 100 megs is within their specification range. According to Coextro Support - ("The speed dropping is expected particularly in peak hours at night") ("Speed variations on speedtests of 10-30% of total speed are normal and expected")
....... like really ..... I pay for a service that they cannot meet.
|November 11, 2019|
|Submitted by:||D LaLonde (Scarborough , ON)|
Unhappy customerI believe in giving something a chance, but after several months (9)+ I have been thoroughly disappointed. I have never had a solid connection even though I'm on a bell provided line. I lose connections constantly. I get ... ped form web sites, I get suspended in outer space while it tries to connect. only to crash, get ... ped off-sites server down.
I cannot give any good recommendations for any good value in this service.
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$29.95||Shipping: $75 Other: $||No||
Download: 75 Mbps
Upload: 10 Mbps
Coextro was founded in 2012 and has been offering fiber internet services ever since then. Coextro offers high-speed internet plans without any usage caps for apartments, condos, and hotels. Due to the relatively recent conception, Coextro boasts a modest taskforce.
Coextro offers telephone and television services apart from the Condo internet plans and has now gained a rather concrete footing in the world of telecommunications. Let us now review one of Coextro’s prominent Condo Internet plans to see how they match up against their contenders.
Coextro offers a 250 Mbps plan which has download speeds of up to 250 Mbps and uploads speeds of up to 100 Mbps as well. This plan is offered at a rate of $50 per month and comes with unlimited bandwidth. The latest plan from Coextro is the Fibre 500, boasting a blasting fast 500 Mbps download and 500 Mbps upload at $75 per month, is a question why not everyone is opting for this plan.
The amount of speed being offered and the price point is offered at is very economical, to say the least. Another internet service provider that operates strictly in condos, apartments, and hotels is FibreStream. They offer their 100 Mbps plan which is also unlimited for $50.00 per month. The difference of speed may seem like much it certainly adds up in the run!
Lately, Coextro is branching out of Condos and extending his footprint with Cable offerings to residential homes. For an example of the Cable speeds, the most current and cheapest Coextro Cable Internet offer is Cable 75 for $29.95/month. This promotion gives you a better than modest 75 Mbps download and an upload speed of 10 Mbps with unlimited usage. May sound too little of a price for the speed for some, but you better check if this addresses your needs. GoneVoIP wrote a very nice article, A good Internet Speed this shall be the guide to help determine the best internet plan for your needs.
Coextro also offers free installation, and one thing we always like to hear; no contracts! No contracts mean no hassle, and when customers don’t feel like they will be bound, they are more susceptive to buy. Also to consider Coextro has an Internet Acceptable Use Policy, in where Coextro reserves the right to take action, such as monitor and/or suspend account found violating the policy.
The only disappointing thing about Coextro Internet is there are no symmetrical speeds in the residential offers. Though understandably so, since it depends on what Rogers or Cogeco avail to them. Symmetrical speeds, meaning equal Download and Upload speeds, are feasible with Fiber. Though Bell, who holds the largest Fiber footprint in Canada doesn't seem too eager to open the service to independent ISP, such as Coextro. So this won’t be coming to your home anytime soon.
In all honesty, Coextro beats the competition in both pricing and quality. We are just disheartened that symmetrical speeds and prices like these can’t be provided in homes! Coextro is a prime example of an internet service provider offering reasonable pricing for the above-average service to win the hearts of its customers.
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