CIK Telecom Inc Reviews & Service Offerings

CIK Telecom Inc
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Number of Reviews: 7

Rating  29%     Rating  71%    

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CIK Telecom Inc
CIK Telecom Inc

CIK Telecom Inc

Services: Cable, FTTN/DSL & Fiber
Availability: AB, BC, MB, ON, QC & SK
Monthly Price: $24.99 CAD

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Maple Leaf Rating

Gonevoip's Opinion (5): Rating
Users Rating: Rating
(7 ) Reviews + (0) Replies: 7

Rating  29%     Rating  71%

Add a Review

Ask a Question

Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 7

Rating  29%     Rating  71%    

  Add a Review     Ask a Question


Reviews Stats

When reviewing CIK Telecom Inc Gonevoip visitors usually feel Feeling angry angry !

All Reviews

May 22, 2019
Review Helpful? 3 Yes No 0
Submitted by: Nelson (Windsor , ON)
Feeling satisfied Satisfied Rating 👍

great job

great work, I do highly recommend
December 24, 2018
Review Helpful? 0 Yes No 0
Submitted by: Zachary McCauley (Orillia , ON)
Feeling angry Angry Rating 👎

Takes to long

Everytime the internet goes out it takes them 3 - 4 days to fix it.
September 5, 2018
Review Helpful? 9 Yes No 0
Submitted by: George (Scarborough , ON)
Feeling angry Angry Rating 👎

CIK terrible

Decided to change ISP sonce CIK would always throttle our internet. They sent a person to take back the internet box. After that, realized thrre was no internet connection even though we had already switched ISP. Found out they tampered and switched the internrt wires and added a filter so we were unable to get access of internet from our new ISP. They are terrible people
June 5, 2018
Review Helpful? 8 Yes No 0
Submitted by: samson Tam (Montreal , QU)
Feeling angry Angry Rating 👎

Terrible Voip

I was a happy CIK customer for a year until last December and in fact I had referred several of my friends to them without asking for the referral bonus. My VOIP home phone had numerous problems since last December after I renewed a one-year contract with them in last November. Maybe they want me to cancel my contract so that they can make more money from the cancellation fee instead of providing decent service. I emailed and phoned them numerous times and they gave me all kind of excuses such as their system were under maintenance, they cannot guarantee that VOIP phone will work all the time, might be my cordless phones had problems, might be the other phone companies had problems...etc.
Instead of solving the problems, they created more problems instead. In additional to all the problems I had (when somebody called me, they got the busy signals when I was not using my phone; I could not make phone call; when I answer a phone call, I got the busy signal right away; I could not hear the other party; the other party could not hear me; the calls would ended abruptly by itselfetc.....)
Now all the calls I received is treated as missing calls (they asked me to bring my phone to their office to be checked) and they once changed my phone number to 999-422-XXXX that was displayed on the other side until I called them to corrected that problem; that made some of my friends did not answer my call because they did not know that number and I could not make some toll free numbers because of the 999 area code.

Over 5 months later, they kept giving me more problems and excuses and I am fed up and I will stop paying them and cancel the contract.
January 12, 2018
Review Helpful? 8 Yes No 0
Submitted by: Adham Mansour (Montreal , QU)
Feeling angry Angry Rating 👎

Bad service

This company has bad customer service in addition to not honest I never trust in this company again. The company till you all information.
The customer service employees don't give you chance to speak .
August 5, 2017
Review Helpful? 15 Yes No 3
Submitted by: Katie Sun (Mississauga , ON)
Feeling angry Angry Rating 👎


February 14, 2017
Review Helpful? 6 Yes No 15
Submitted by: Bay Milo (Toronto , ON)
Feeling thankful Thankful Rating 👍

Fantastic customer support

Been with CIK for a year. They have fantastic customer support who speak both English&Mandarin. I've had consistent high quality service with no down time or disruption. BTW, I use 25M/10M Fttn plan.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$24.99 Shipping: $ Other: $ No

Download: 5 Mbps

Upload: 1 Mbps

Cap: Unlimited


CIK Telecom has been providing internet services for over a decade having been founded way back in 2003. CIK Telecom’s headquarters can be found at 241 Whitehall Dr, Markham, Ontario L3R 5G5 Canada. CIK Telecom stems from the advanced technologies and research department of Onet System inc. They pride themselves on providing high-quality low-cost telecommunication services.

CIK Telecom provides a variety of services ranging from Television bundles, low costing internet plans, and high-quality phone service. An impressive aspect of CIK Telecom is that they are a licensed carrier with the Canadian Radio-Television and Telecommunications Commission (CRTC) since 2003!

Let us now review CIK Telecom Internet plans. In total, CIK Telecom Internet comes in five different internet packages. All of the CIKTel Internet plans come with unlimited usage, no contract, 2-years price guaranteed and a free modem rental is included.

Find here all CIK Telecom Cable Internet Plans and Pricing Details

  • Cable Lite: 5 Mbps Download and 1 Mbps Upload at $24.99 per month (reg. $39.99/month)
  • Cable Basic: 15 Mbps Download and 1.5 Mbps Upload at $34.99 per month (reg. $49.99/month)
  • Cable Express: 30 Mbps Download and 5 Mbps Upload at $44.99 per month (reg. $69.99/month)
  • Cable Express Plus: 75 Mbps Download and 7.5 Mbps Upload at $54.99 per month (reg. $109.99/month)
  • Cable Ultra: 150 Mbps Download and 15 Mbps Upload at $64.99 per month (reg. $109.99/month)

Since all plans are Cable you have higher speeds available and no need to apply a dry-loop as with DSL plans. Not only are CIK telecom internet plans at a price point to satisfy the vast majority of users, but we also find them very affordable in comparison, it further goes to ensure transparency by ensuring pricing for two years along on some of the common costs a customer might have when opting for internet service. There is, however, a one-time processing fee that is charged when signing up for CIK Telecom internet service and it costs a total of $29.95. You'll need to add a shipping fee of $9.95

To get in contact with CIK Telecom support you can reach them by phone 24/7, or by email. At this time there is no online chat. Though CIK Telecom has got a designated Complaints officer! Which may be an indication of customers issues but also shows commitment to getting the issues resolved satisfactorily. 

Having said all that, we find a solid combination to make the case for considering the absolutely amazing pricing that CIK Telecom Internet plans offer!

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