VoIP (Voice over Internet Protocol) is the use of telecommunications over data resources. VoIP is fast becoming the new standard for businesses of all sizes. Hosted PBX services are most commonly used by small and medium businesses because of the substantial cost savings associated with virtualized services. Though large enterprises, even government agencies have moved to VoIP to capitalize on savings while adding new capabilities.
Cost is one of the main advantages when choosing a VoIP system. When looking at costs it is sometimes helpful to break down to a cost per handset or per seat/user. This way you can more easily make comparisons between services. Hosted services may have a one-time setup fee or activation fee; however, this fee is waived in introductory offers. Small companies may not be able to afford the high costs associated with the purchase of a PBX system as well as other associated costs. Hosted solutions are quite affordable and do offer a low monthly rate.
Reliability of VoIP services in the past used to be a concern. It is safe to say that the consistency of VoIP has become far better over the last several years. Hosted options have backup systems in place so that there is minimal if any, downtime, delayed speech, or chopping of calls. If you have any issues, is likely the result of the internet connection unable to handle the volume of calls your business is making. However, brand-agnostic services like VoIP Clear Fix, have introduced router-based solutions that safeguard VoIP traffic against activity from web browsing, email delivery, or streaming services that rely on your internet connection.
VoIP offers many features that are available to be programmed. Features are classified as either system features or individual user features. Both can be programmed or changed easily if needed. VoIP allows you to integrate your telephony requirements with your computing needs. Features are always being upgraded and new options are always being added. A hosted solution allows you to gain access to these features quickly. When you own your PBX system you may need to purchase software or hardware upgrades to accommodate the latest features. A hosted PBX is a high tech option that is a good choice for all types of businesses and is especially cost-effective.
Upper Hand On Maintenance
Maintenance-related issues and costs are also eliminated since they are usually covered directly by the VoIP provider itself. Technical malfunctions are fixed by the support team bringing your efforts to the minimum. A key aspect of business VoIP is, you control how and when to scale your phone service. Go up or down, according to business needs.
VoIP Concierge Service
The concierge was a word exclusively used for hotel staff that took care of you. The meaning of it has changed over the years. It started sounding better than ‘personalized’ service, which has become a very commoditized word. So today concierge describes special, personal and attentive service. VirtualPBX, a well-known business VoIP provider has taken customer service to another level with the concept of Concierge Services. It does not matter the size of the business you run – what is certain is that everyone can use an extra hand. With VirtualPBX Concierge Services you get a telecommunications expert who is an SME (Subject Matter Expert).
The SME acts as the system-wide monitoring and strategy specialist. With this type of service, you allow your personnel to focus on what you do best, and that is running your business. In simple terms, your VoIP Concierge will manage your business phone system – adding users, configuring features, you name it – which is one less headache to worry about.