Bell Home Phone Reviews and Plans |
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disappointed!!
| March 7, 2020 | |
| Submitted by: | gvrvwimpbot ( , ) |
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Disappointed |
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Review from pissedconsumer.comI_m on hold for the 4 time today. Bell is trying to scam money from me. Closed down the account in April. Was told the total amount that was needed to close the account. Paid it. Now bell wants cancellation fees of over 1000 dollars fordown the account. |
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| March 7, 2020 | |
| Submitted by: | gvrvwimpbot ( , ) |
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Disappointed |
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Review from pissedconsumer.comAgain today I had frustrations dealing with a problem on EMails. I was transferred to a rep in Manilla. He could not speak English very well then transferred to another, also from Manilla, with same problem. I requested that I be transferred to a rep in Canada and the response was "WE CANNOT DO THAT". I called back and got a rep in Colombia, same problem. Why oh Why is Bell Canada transferring so many jobs overseas when we have a shortage of jobs in Canada? Is Bell not making enough money from Canadians? |
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| March 7, 2020 | |
| Submitted by: | gvrvwimpbot ( , ) |
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Disappointed |
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Review from pissedconsumer.comI have 65 GB included in my Bell Internet plan. I generally use very little bandwidth - maybe 1 or 2 GB per day - so imagine my surprise when I woke up to a "You are up to 90% usage" warning from Bell. Apparently, I somehow used 30 GB in one HOUR at midnight when I was asleep and the modem was unplugged. Since there was still 5 days before the next cycle and I worried I_d go over my bandwidth, I called Bell to try to figure out how that could possibly have happened. No one would even listen. Tech support kept telling me "our system shows you used 30 GB" and asked me how much I was streaming. With 15 mps service it would take me almost 30 hours of streaming to use 30 GB, not the one hour they claimed. They_re not big on common sense or basic math. Furthermore, all they had to do was look at my history to see the most I_d ever reached in a cycle was 75% and the most I_d ever used in one day was 6 GB. I got bounced from person to person - twice put on hold, got disconnected, and had to start all over again. After almost 2 HOURS of this and no one able to tell me how it happened, I finally got a manager in tech support. He was the most obnoxious person I_ve ever talked to! He wouldn_t listen to a word I said and kept talking over me, saying the same thing I_d been told for the last 2 hours "our system shows...". He said I used it all through the day, not at mignight. When I told him I_d already been told it was at midnight, he went ballistic. "Who told you that?! I need to know who told you that! What was the tech_s name? They need to be trained!" Yeah, because he lied to my face and, I guess, wanted to tell his people to stop telling the truth to customers. If I_d used it during the day as he claimed, I would_ve received a "50% usage" warning like I always do. I never did. I also checked my usage as 6 pm and I had 34 GB left. I received only the "90% usage" warning at 1 a.m., an hour after I_d unplugged the modem and gone to bed. Clearly, not used during the day. But all I got was "our system shows your modem was plugged in." I unplug it every night and have ever since I got the thing years ago. No one could tell me anything other than "our system shows...". I guess it_s not in their realm of possibility that there could_ve been a glitch in their system. Like talking to a brick wall. After Mr. Obnoxious started talking over me again, telling me the same thing over and over, I_d finally had enough. I asked to be connected to customer service to cancel my Internet. He said "no problem" and I was put on hold, then disconnected, now for the THIRD time. The woman at customer service listened, but could do nothing - or at least SAID she could do nothing. She offered me the grand sum of $3 off an $85-a-month bill for the next 10 months if I stayed with Bell. Or even more if I got Bell TV. Like I_ll ever get any more services from Bell after this experience. I took the deal, but as soon as I line up another provider, they_re history. This is the way Bell likes to treat its customers of over 30 years. Don_t ever go with Bell for the Internet. Or anything else, for that matter. This isn_t the first issue I_ve had issues with them, though this is definitely the most appalling. |
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| March 7, 2020 | |
| Submitted by: | gvrvwimpbot ( , ) |
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Disappointed |
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Review from pissedconsumer.comWhere to begin? I have made it a crusade to warn anyone out there what a dishonest and predatory company Bell has become. They are gaining a reputation for ripping people off, and it_s well-deserved. Bell Canada lied outright from my very first sales call all the way... |
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| March 7, 2020 | |
| Submitted by: | gvrvwimpbot ( , ) |
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Disappointed |
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Review from pissedconsumer.comTO whom it may concern: i have never had such problems with reps on the phone, as i have had with bell. everyone that i talk to has a different answer to my questions, even your so called managers are rude and very unprofessional. further more when we sign up they tell us one thing and do something different always trying to get away with taking responsability for their actions. i dont appreciate being talked down to and in less words being called ***. i have worked for customer services in the past, and never were we allowed to talk to our customers this way. i appreciate a call or response on this matter. Thank you in advance Ana Fernandes |
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| Setup Fee | Long Distance Rates |
| $49.95 |
Canada: |
Bell Canada, commonly called Bell, is one of the major companies in Canada. Originally founded as a subsidiary of Bell Systems. Bell Systems, in turn, was co-founded by Alexander Graham Bell, who invented the telephone. Today Bell has headquarters in Montreal, Quebec and employs over 49,000 Canadians
With that said, Bell Home Phone has been, and for many still an iconic household item for Canadian families. Though times passes and with it there has been an erosion on Bell Canada Home Phone business. Bell Home Phone has the highest disconnection rate and at the same time the highest intent to switch.
Let us move on now to our proper Bell Home Phone review. It is almost a DOA. Right off the gate, Bell Home Phone plans hit you with high monthly prices.
- Bell Home Phone Lite @ $52.05/month with Unlimited Local Calling
- Bell Home Phone Choice @ $67.05/month with Unlimited Local Calling & 8-Features of your choice.
Both are subject to a rather taxing Activation Fee of $49.95! Need Canada and the USA Calling? That is another $10 monthly.
The Feature set you can pick with Bell Home Phone Choice package is, we must say, well thought. However, when Bell Home Phone is compared to for example VoIP Much Home Phone, we found Bell's limited. In total, you can choose, without having to pay extra among 11 features. Here we show a comprehensive list of all Bell Home Phone features:
- Ident-A-Call
- Visual Call Waiting (Counts as two Features!)
- Three-Way Calling
- Call Answer
- Call Answer Message Manager (Why this separated from the other is mind-blowing!)
- Call Forwarding
- Call Waiting
- Last Call Return
- Voice Dialing (Extra $5/month!)
- Call Privacy
- Call Control
- Call Screen
Also, we do need to take into account the Bell home phone support department. Which is well known to be poor or lacking, more interested in selling unnecessary products than fixing existing problems. The long distance rates from Bell are some of the most horrendous we have seen in the market. In this day Bell is still using the old mileage demarcation to rate long distance calls.. From within Canada!
If we compare the price of Bell Home Phone with 8-Features against VoIP Much Home Phone with over 30-Features; you could be saving about $660 a year! It is no wonder why more and more Canadian are abanding Bell Home Phone landline service.
Features
| Call Blocking | 
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| Conference Calling |
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| BYOD: | 
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| Smartphone App: |
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| Call Forwarding |
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| Call Hold |
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Canada VoIP Market Trends 2019-2024
The communications continue to evolve, and as such so does the adoption of VoIP (Voice over IP). It is estimated the market will grow to dominate cloud communications, workforce mobility, and unified telecommunications. By 2025 the VoIP market will hit USD $55 billion with the North American Market getting the lion share of 40%.
How did VoIP get to this point?
On one side you have the traditional Telecom providers, think Rogers or Bell. With predatory contracts and billing practices that defy
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