VoIP (Voice over Internet Protocol) has revolutionized business communication across Canada, offering flexibility, cost savings, and powerful features. Yet, many Canadian companies—especially small and medium-sized businesses—aren’t fully leveraging the advanced tools that come with modern VoIP systems. If you’re only using VoIP for basic calling, you’re missing out on features that can boost productivity, improve customer service, and streamline operations.
Here are 10 underrated VoIP features Canadian businesses should start using today.
1. Voicemail-to-Email Transcription
Instead of listening to every voicemail, this feature transcribes messages and sends them directly to your inbox. It’s perfect for busy professionals who want to scan messages quickly and respond faster.
2. Call Analytics and Reporting
VoIP platforms can track call volume, duration, missed calls, and peak hours. This data helps managers optimize staffing, improve customer service, and identify communication bottlenecks.
3. Auto Attendant / Virtual Receptionist
An automated greeting system routes calls to the right department or person without needing a live receptionist. It’s professional, efficient, and available 24/7.
4. CRM Integration
Integrate your VoIP system with tools like Dynamics CRM, Salesforce, HubSpot, or Zoho to automatically log calls, access customer data during conversations, and personalize interactions.
5. Mobile App Access
Many VoIP providers offer mobile apps that let employees make and receive calls from their business number anywhere in Canada. Ideal for remote teams and field workers.
6. Call Recording
Record calls for training, compliance, or quality assurance. This feature is especially useful for customer service teams and sales departments.
7. Call Whisper and Barge
Managers can listen in on live calls (barge) or provide real-time coaching to employees without the customer hearing (whisper). Great for onboarding and performance improvement.
8. Multi-Level IVR (Interactive Voice Response)
Advanced IVR systems allow for complex call routing based on customer input. For example, press 1 for sales, 2 for support, and so on—customized to your business needs.
9. Fax-to-Email
Still need to send or receive faxes? VoIP systems can convert incoming faxes to PDFs and deliver them to your email—no fax machine required.
10. Local Presence Dialing
This feature lets you display a local area code when calling customers across Canada, increasing answer rates and building trust.
Conclusion
VoIP isn’t just about making calls; it’s a full communication suite. Canadian businesses that embrace these features can gain a competitive edge, improve customer satisfaction, and streamline operations. Whether you’re a startup in Toronto or a growing enterprise in Vancouver, it’s time to explore what your VoIP system can really do.