Videotron Reviews & Service Offerings

Maple Leaf Company Info


Services: Cable, Fibre
Availability: ON & QC
Monthly Price: $79 CAD

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When reviewing Videotron Gonevoip visitors usually feel Feeling angry angry !

All Reviews

August 16, 2019
Review Helpful? 0 Yes No 0
Submitted by: Richard Magee (Lachine, , QU)
Feeling satisfied Satisfied Rating 👍

You have to challage them on price increases

I have had Videotron for the last 10 years or so and at first they gave me good discounts for my TV, Phone, and Internet. But every now and then they will send me a bill about 8 or 10 dollars more than usual. I immediately call them and in no uncertain terms tell them to credit the increase or cancel all services. Case Closed. My complete package has risen by $3.00 in 10 years.
July 13, 2019
Review Helpful? 0 Yes No 1
Submitted by: Berry (Scarborough , ON)
Feeling angry Angry Rating 👎

Worst service ever...unjustified charged every month

Customer service is the worst: reps do not speak proper English and would not even try to help. Despite the attractive "plan" price, there are random data charges every month (i.e. $96.40 for 256.61MB usage. Yeah you read that correctly). I have switched out of it.
January 31, 2019
Review Helpful? 0 Yes No 0
Submitted by: Louis (montreal , QU)
Feeling angry Angry Rating 👎

Unethical behavior

Terrible customer service, the service agents will put notes in your customer file or flat out insult you if you miss one payment date & interrupt your service. I been with this company over 10+ years they used to be good and provide quality customer service.

Right now, I would advise staying away unless you enjoy the constant discrimination and harassment its just totally not worth it. The prices on said services are already too high and they are now way too fixated on taking your money they do not care about anything else. If you do not have unlimited bandwith beware, as they will send you 500$ over data use bills on Christmas and refuse to negotiate with you any waiver and will force you to pay in full.
September 21, 2018
Review Helpful? 2 Yes No 0
Submitted by: Rami Hamoui (Laval , QU)
Feeling unpleasantly_surprised Unpleasantly Surprised Rating 👎


I switched from Bell to this and omg it is horrible, phones' internet is horrible, except for downloading, video games lag insanely, to the point where I hate my games.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$79 Shipping: $ Other: $ No

Download: 100 Mbps

Upload: 30 Mbps



Videotron was founded back in 1964 under the name Télécâble Vidéotron ltée by André Chagnon.  It started off with humble beginnings having a subscriber base of only 66 customers during that time.

Shortly after they began expanding and acquiring numerous companies and businesses, Videotron started their endeavors in the telecommunications world. Today Videotron is a leader in telecommunications having created over thousands of jobs and provided quality VoIP, TV and internet services. Videotron’s headquarters can be found at 612 rue Saint-Jacques Montréal (Québec), H3C 4M8 Canada. 

Videotron offers a variety of fiber internet plans; Gonevoip focus is to review all of the Videotron Internet hybrid fiber plans. 

  • Hybrid Fibre 15: 15 Mbps Down, 10 Mbps Up, 100 GB Allowance at $55 per month
  • Hybrid Fibre 30: 30 Mbps Down, 10 Mbps Up, 150 GB Allowance at $57 per month
  • Hybrid Fiber 100: 100 Mbps Down, 30 Mbps Up, Unlimited Usage at $59 per month
  • Hybrid Fiber 400: 400 Mbps Down, 50 Mbps Up, Unlimited Usage at $75 per month
  • Internet GIGA: 940 Mbps Down, 50 Mbps Up, Unlimited Usage at $95 per month  

Videotron Internet plans Hybrid Fiber 15 and Hybrid Fiber 30 have a discounted $5 for 12-months so the monthly pricing is shown during the promotion.  Videotron Internet plans with higher speeds have a promotion with a bigger discount of $15; this applies to Hybrid Fiber 100, Hybrid Fiber 400 and Internet GIGA.  Shall be noted Altima Telecom offers a 30 Mbps connection with unlimited for a paltry when compared to Videotron internet. CIK has a similar comparable offer. 

Furthermore, the overage charges that Videotron implements are by far the most expensive of any service provider we have seen thus far. With a mind-boggling $3 per GB overage charge, Videotron has broken all records. There are two specific tactics at play here; first off Videotron wants users to opt into purchasing numerous services by reducing the cost of one service; this is a typical upselling tactic used by many companies. You can buy extra usage, say an unlimited add-on for $15 a month. That would make the monthly cost a total of $67.95 for the Hybrid Fiber 30 which is the highest price in the market we have seen for similar characteristics.

Furthermore, Videotron provides such a little usage cap based on today's standards so that users who do not read the fine print of overage charges will succumb to substantially larger bills then they had anticipated. 

All in all, Videotron is way too expensive to give much consideration too. Their services are not up to par with the money they are asking for. The usage allowance limit in the starter Internet plans is ridiculously low, and the unlimited add-on is priced outrageously high. The artificial 12-months discount give an impression of low cost, but you pay dearly in the end. The monthly bill for someone who opts into the Videotron Internet plans can reach up to staggering numbers if they are not aware of the overage charges that Videotron is enforcing!

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