Videotron Reviews and Plans

Provider Summary Information
Videotron
Videotron

Videotron

Website: www.videotron.com
Services:
Coverage: ON & QC
Monthly : $68 CAD

9 2 reviewCount
Axvoice VoIP Service
 
FACT: When reviewing Videotron visitors in most cases feel Feeling angry angry!!
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All Reviews

June 10, 2021
Review Helpful? 1 Yes No 0
Submitted by: Irina Sukherman (Montreal , QU)
Feeling disappointed Disappointed Rating 👎

Horrible servise

Service is so bad, I spend 2 weeks on the phone, and after they send me a double bill of that they originally quote, then I called I was just put on hold for another 2 hours.
January 30, 2021
Review Helpful? 1 Yes No 0
Submitted by: John (Gatineau , QC)
Feeling happy Happy Rating 👍

Great service !

Rarely had any issues with them, If you are looking at a reliable company, do not look further.

Internet is top notch, TV service reliable. I have my own IP phone. I have a bell cell (work) and Videotron cell and I can tell you that my Cell service with Videotron is much better.
July 12, 2020
Review Helpful? 0 Yes No 0
Submitted by: shayne nolet (Montreal , QC)
Feeling angry Angry Rating 👎

Worst techs out there

Tech was supposed to come between 12-5, tech finally showed up at 430 did a uturn in my parking lot and left. No call didnt ring the door bell, didnt even get out of his car. Would not recommend this company to anybody.
April 10, 2020
Review Helpful? 2 Yes No 1
Submitted by: M. Garzon (St-Lazare , QC)
Feeling angry Angry Rating 👎

Massively overcharged

I received Videotron internet services for 3 months. During that time, my bills were orders of magnitude higher than they were supposed to be (my last bill was 7 times what it was supposed to be). I emailed Videotron twice, asking for explanations and/or a payment plan, but they never responded. When I called, their service rep said it was because we'd gone over our data allowance by 25%. (When I was with TekSavvy - before and since Videotron - this never happened, even though it was the same plan). Videotron refused to agree to any sort of payment plan, even though I was part of a government program to give low-income families internet access. They sent my bill to collections and ruined my credit rating, despite my attempts to come to an agreement with them directly. They're very unresponsive to deal with and I'll never use any of their services again. Beware.
December 22, 2019
Review Helpful? 1 Yes No 0
Submitted by: Tommy (Laval , QC)
Feeling angry Angry Rating 👎

Vidiotron

All of the company's suck in Canada, you all rob people. I know what the cost is for a phone line internet and so on. That u gyes demand payment 1000% more for a line is crazy, even more crazy is that u limit the wifi.. why? It dosent cost the company anything to up data all over ? 1 gig and 40gig cost the same for u.. I hope a European company joins this marked, they will take all of your client's. Modern day robber is what you are.
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Videotron is a leading internet service provider (ISP) that offers residential internet services in Quebec, Canada. With a focus on speed, reliability, and customer satisfaction, Videotron has established itself as a prominent choice for many households seeking high-quality internet connectivity.

Internet Plans and Speeds

Videotron provides a range of internet plans to cater to different user requirements. From basic plans suitable for light internet users to high-speed packages ideal for heavy streaming, online gaming, and large file downloads, Videotron offers a variety of options to suit various needs. Customers can choose from a selection of internet speeds, ensuring they have the right plan for their online activities.

Advanced Network Technology

Videotron has invested in advanced network technology to deliver a reliable and high-performance internet experience. With a combination of fiber-optic and cable technologies, Videotron's network offers fast and stable internet connections. The use of modern technology allows Videotron to provide consistent speeds and low latency for seamless online activities.

Wide Coverage

Videotron's residential internet service is primarily available in Quebec, with coverage extending to many urban and suburban areas in the province. This wide coverage ensures that a significant portion of the population in Quebec can access Videotron's internet services, making it a popular choice for residents in the region.

Helix Fi: Whole Home Wi-Fi

Videotron offers Helix Fi, a cutting-edge whole-home Wi-Fi solution designed to provide a strong and reliable signal in every corner of the home. With Helix Fi Pods, customers can extend their Wi-Fi coverage, eliminating dead spots and ensuring consistent connectivity on all devices throughout the house. The Helix Fi Gateway modem is equipped with advanced Wi-Fi technology, optimizing internet performance for an unparalleled online experience.

Additional Features

Videotron's residential internet service comes with several additional features to enhance the customer experience. Customers can benefit from Videotron's Security Services, which offer protection against malware and online threats, ensuring a secure browsing environment. Additionally, Videotron offers optional features such as parental controls and online storage, giving customers more control and flexibility over their internet usage.

Customer Support

Videotron is committed to providing excellent customer support to its subscribers. Customers can reach Videotron's support team through various channels, including phone, live chat, and online resources. The company's knowledgeable and friendly support staff are ready to assist with any technical issues or inquiries, ensuring a positive and hassle-free customer experience.

Flexibility and Customization

Videotron understands that each household has unique internet needs. To accommodate these diverse requirements, Videotron offers flexible plans and options, allowing customers to customize their internet service according to their preferences. Whether customers need faster speeds, more data, or specific features, Videotron aims to provide tailored solutions to meet their demands.

Bundled Services

Videotron offers bundled services, allowing customers to combine their residential internet with other Videotron offerings, such as Helix TV and Helix Home Phone. By bundling services, customers can benefit from cost savings and the convenience of managing multiple services under one account.

In conclusion, Videotron Residential Internet is a reliable and high-performance internet service that caters to the unique needs of households in Quebec, Canada. With its advanced network technology, wide coverage, and various internet plans, Videotron ensures that customers receive fast and dependable internet connectivity. Coupled with its Helix Fi whole-home Wi-Fi solution, additional features, and excellent customer support, Videotron stands as a popular choice for those seeking a seamless and exceptional online experience in the province of Quebec.

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
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Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
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The Pulse of Residential Internet in Canada

The Gonevoip.ca site allows visitors to request telecom service quotations, particularly used for business and residential internet. We have been providing this service, free of charge, for the past six (6) years. Thru the unprecedented and trying times of these past couple of years, we have received more Residential quotations requests than ever before. This report narrows the focus to the residential internet service quotation requests. To find out more about what Canadians are looking for, such as the price point
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