Unity Connected Solutions Reviews and Plans
|March 30, 2020
|Lucas (Vancouver , BC)
Shockingly Bad Service for MonthsPaid almost $1000 to buy install two fairly basic wifi-compatible (wireless) VOIP phones, which included the $300 installation fee. Ongoing contract is $40/month for two "seats," one at the front, one in my office. For a time the phones would spontaneously go straight to voicemail for a day or two straight, or they wouldn't ever go to voicemail (almost as bad as many of our people leave messages on weekends to cancel or change appointments), our first service call involved a man standing in our front desk space for hours (3 hours if memory serves), and me telling him twice to refrain from having personal conversations on his phone as he is directly disrupting my business. Another service person claiming to be higher up the chain started our first face to face conversation by telling me we are using up to large of a percentage of their service time for how small our business is. It seems he thinks that I don't value my own time, and that I was constantly asking for support for fun. After re-explaining everything to him, he called someone on the other end, told them it was all set up improperly and instructed them on how to fix it. Our service improved for some time, and lately it is going back to voicemail sporadically.
Another service person came to the clinic, and saw there is a blinking light on our router. He told my office manager that was the problem, and sent us an invoice for $600 to get our phones hardwired in. I explained I would rather trial this fix by hardwiring both phones in the same room, or even disconnecting one, to see if hardwiring would fix the issue. No response given to the recommendation, he just re-sent the invoice by email. This happened 3 times, despite me taking time to write back with another explanation. I chose this service because they guaranteed wireless connection, now I am being asked to pay another $600 to permanently wire it.
Today, I decided to switch to someone else, and needed to leave a thorough review, as I wish I had read something like it before signing up. Perhaps this will get updated if they handle it well from here (or don't.) As an integrative Medical Centre, we need our reputation to be strong. UnityConnected Solutions has directly damaged that reputation, as people can't understand why we can't get our phones to work. Frankly, neither can I.
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Unity Connected Solutions is a well-established business VoIP provider that operates throughout multiple provinces in Canada as well as the states. Unity Connected Solutions is quite unique as they provide services in tandem with phone manufacturing companies such as Avaya, Cisco, Panasonic, Nortel, and Shoretel. They have thousands of clients in the shape of business owners across two continents, and they have been providing their services now for quite some time. Unified Connected also provides many other services such as Cloud Computing, network security protocols, wireless solutions and contact center services.
The headquarters of Unity Connected Solutions can be found at 450 Harry Walker Parkway South, Newmarket, ON, L3Y 8E3. GoneVoIP will now review the business VoIP services that Unity Connected Solutions has to offer.
One of the first we noticed right away is that Unity Connected Solutions does not provide any pricing information on their website. It is only available by requesting a quote from them. The plans depend on which infrastructure company you want to go with. Let us discuss the plans Unity Connected offers through Avaya. If you opt in to the Avaya IP office services, you have the option of four plans that have different ranges of users depending on your business size.
The largest one is 100 to 3,000 users, and this plan is called the Server Edition Select. This plan comes with a Linux server, IP500 V2, and a Linux expansion. This allows for connectivity through multiple branches as well as a unified structure for communication. Smartphone integration with business processes is very important and this plan comes with just that.
Unity Connected Solutions seems to offer very appealing services but even with all of the detail and structure information about the networking, it all doesn’t really add up to nothing until a price point is given. Customers won’t know what they are getting themselves into until they are hearing a price which will come undoubtedly with a sales pitch from one of Unity Connected Solutions’ sales representative. This is not the ideal way to attract business and even though we appreciated the detailed information about how the service is delivered, we would love to know more about certain features, as well as the budgeting that’ll be required to work Unity.
Unity Connect Solutions does make a strong case with its modern-day technology and optimized solutions, but what good is that when you have to receive a quote from someone who is also trying to sell, and most likely receiving a commission, you the product? GoneVoIP considers being upfront on the website equals transparency, and providing more information about certain features and pricing schemes would enhance and elevate Unity's competitiveness and be deeply appreciated by prospective buyers.
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