SwitchWorks Reviews and Plans

Provider Summary Information


Website: switchworks.com
Coverage: ON, QC
Monthly : $39.95 CAD

40 1 reviewCount
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June 30, 2014
Review Helpful? 1 Yes No 0
Submitted by: gvrvwimpbot ( Scarborough , ON)

Review from Canadianisp.ca

Just experienced 2 days without internet. After many calls/messages left with Switchworks Tech support, they did not return any of my calls or provide any information/explanation for the outage. As in the past, they will likely blame Bell as they always do. But they can_t blame Bell for not returning calls.

Reply from: Rick Ross
January 27, 2021
Sad to see we had an unhappy customer way back. Unfortunately, customers sometimes don't grasp the complexity of the internet networks that bring you your service. We try to be transparent with the issues but it takes time to diagnose and work with other carriers to get problems resolved. Sorry you saw it as finger pointing.
February 5, 2014
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Oakville , ON)

Review from Canadianisp.ca

Massive thanks to the whole team at SwitchWorks for making my service move completely painless.
The team are extremely pleasant and very easy to work with and ensure you know exactly what is happening at every step of the process.
I would certainly recommend them to anyone looking for a Third Party ISP.

Reply from: RIckRoss
January 27, 2021
Thank you for taking the time to post a positive comment!
December 21, 2013
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Scarborough , ON)

Review from Canadianisp.ca

I_ve been a Mycybernet/Switchworks customer for many years with very positive results. However, for the past 5 years or so I have experienced speed losses each year and some service outages. What pains me more is they used to provide warnings ot outages, now they don_t. Most of these losses have been the result of things outside of my system, being determined by extensive and time consuming troubleshooting of my network and the speed recovering automatically by itself and without any modifications to my network. I_ve spoken to Rick once in the past and was not impressed with his negative attitude towards me, his customer. Being the President I was really taken aback on how he could treat his customers with such contempt. I must say that when dealing with their tech support staff, the communications were cordial but because they really can not do any repairs to correct the problems. all they can do is cheer lead.

For the last few days my speed is 1/4 of what is should be and now I am at the end of my rope. I think it is time to terminate my relationship with Switchworks and try someone else because my frustration level has reached the breaking point.

Reply from: Rick Ross
January 27, 2021
Again, sad to see a few unhappy customers over the years. When customers are down they are often angry and want their problem fixed NOW! Hey, I get it. When you rely on the internet for your primary communications, its important.

We, SwitchWorks and many other service providers, do more than "cheer lead" as a reseller and wholesaler of some services. We perform front line diagnostics. Assist customers in determining if the problem is within their home, or their own modem equipment. Not such an easy job when we are remote, operating blind, and the customer is angry their internet isn't working. Whew, I can tell you its no picnic. But we forge ahead and try to get to the heart of your issue.
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Promo Plan Speeds

Download: 6 MBPS

Upload: Not Mentioned

SwitchWorks was founded way back in 1988 in Toronto by an entrepreneurial Science Engineer named Rick Ross. Since its conception, SwitchWorks has come a long way in the world of telecommunications and they now provide a variety of services to their business and residential clients. They offer home phone services, internet services, and domain hosting, and if you happen to be looking for a well-priced bundle on all of these services, they offer that as well.

The headquarters of SwitchWorks can be found at 20 Amber St, Suite 16, Markham, ON, L3R 5P4. Let us now review one of SwitchWorks flagship residential internet plans to see how they match up to the competition.

SwitchWorks offers a residential internet plan which comes with download speeds of up to 6 MBPS and they don’t mention the upload speeds. This plan is offered at an unlimited bandwidth cap and costs a total of $39.95 per month. One humorous thing we noticed was that on the homepage of SwitchWorks they are bashing Bell and Rogers for charging way too much money with capped plans. On their plan page, they make it very clear that you can not avail SwitchWork services without a Bell Home phone, otherwise, you’d require a dry loop installation which we’ll talk about later.

However back to the pricing of the SwitchWorks plan which is definitely too high, when we consider other prominent providers such as WorldLine who offer a residential internet plan which comes with download speeds of up to 6 MBPS, upload speeds of up to 1 MBPS, at an unlimited bandwidth cap for the meager price of $29.99 per month.

To gain a dry loop for SwitchWork services you would need to pay an activation fee of $12.00 as well as a monthly charge which depends on your distance from SwitchWorks switching center, or rate band. Most SwitchWork customers end up paying an extra $9.10 per month. Sadly SwitchWork engages in contract baiting as well. You would be required to pay a $50.00 activation fee for this plan, however, if you decide to enter into a 12-month contractual agreement, the activation fee would be waived. 

SwitchWorks isn’t too bad at their pricing through the ten dollar difference can add up quite quickly What we found the most disappointing however was the fact that they employ a contractual agreement for waived fees which in an all honest is an underhanded tactic. Furthermore, there was no mention of features included with their services such as web space, email addresses or other perks such as peak times.


Web Email Access: Checkmark
Online Chat Support: Checkmark
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Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
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