Shaw Reviews & Service Offerings
|November 16, 2019|
|Submitted by:||Olya (Kelowna , BR)|
horible servceI started service on july, ... ody explained to me properly that I need to wait for 2 weeks, calling to customer service is night mare!I was waiting 3 times 2, 50 hours, today i have been waiting for 5.00.37hours, this record!!!!!agents are not aware how to find account, they can't send properly bill and change the address, this is mess with a payment!This the reason I am calling now.!try to chat online, no help, at all. the last bI requested to speak with supervisor, couple times agents han up on me!One supervisor didn't respond on my complains, no even apology!you guys represent not only your company, you represent Canada!
|January 24, 2018|
|Submitted by:||Katie (St.albert , AL)|
Using LTE to write this review. No internet yet again!We pay for Shaws best internet package but find ourselves with poor quality or zero internet at all every evening around 9pm on.. Shaw says we must be too far away from the box for Wi-Fi.. . Our house is 1000 sq feet.. SHAW SUCKS
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$65||Shipping: $ Other: $||No||
Download: 15 Mbps
Upload: 1.5 Mbps
Cap: 150 GB
Shaw internet has been around for many years now having been founded back in 1971. They are one of the few telecommunication providers to have been operating in Canada for over four decades.
Shaw's headquarters are at 2400 32nd Avenue NE Calgary, Alberta T2E 6T4 Canada.
Their veteran status in the telecommunication world makes them one of going to companies for customers when looking for proper internet services. Shaw’s community involvement in the past has resulted in contributions totaling up to $400 million for donation funds. Let us now conduct a GoneVoIP review of Shaw’s home internet plans.
Shaw offers a good mix of download speeds from their Cable network backbone.
- Internet 15: 15 Mbps Download, 1.5 Mbps Upload, 150 GB Usage at $65 per month
- Internet 100: 100 Mbps Download, 10 Mbps Upload, 500 GB Usage at $50 per month
- Internet 300: 300 Mbps Download, 15 Mbps Upload, Unlimited Usage at $60 per month
- Internet 600: 600 Mbps Download, 20 Mbps Upload, Unlimited Usage at $90 per month
No details of overage charges were mentioned on the 15 and 100 Mbps plans page or the terms and conditions. The charges that Shaw is implementing is typical of one incumbent Telecom giant. Applying a monthly discount for twenty-four months if under a 2-year contract. However big these discounts do not compensate for over-inflated pricing. We were also disappointed to find that there is no unlimited usage for the lower tier plans. Unlimited usage has become very important and used more as Canadian households grow connected.
Shaw's Home internet may very well be extremely reputable, and it comes with a nice bundle with a Wireless modem and McAfee Internet Security. Though quality and pricing are not enough to back up their grand claims. All in, GoneVoIP respects Shaw's history but they definitively need to put unlimited to all and tone down pricing, from the get-go. Applying discounts is old school, and distort true value.
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