Shaw Reviews and Plans
|February 27, 2021|
|Submitted by:||Albert (Edmonton , AB)|
Shaw internet is shitShaw's internet connection is terrible. It constantly keeps disconnecting and it's just bad in general because the ping is super high even when the minimum is supposed to be at least 70 and it's most of the time 200 above.
|October 19, 2020|
|Submitted by:||Ray (Calgary , AB)|
Too many outagesToo many outages especially during COVID when people are working remotely.
Reply from: Richard Rutherford
May 31, 2021
I've been a dedicated customer for over a decade and you guys have treated me like a second-class citizen I am so appalled at the way I've been treated I've been a loyal customer and just can't get over the lock of support I've got from you guys and the under-educated customer service reps you have appalled disgusted I don't know how you keep in business
|June 11, 2020|
|Submitted by:||Wayne Phillips (Red Deer , AB)|
Shaw Customer Service is non-existentI have just spent the last 1 1/2 on chat with Shaw. Even though their website says the best way to contact them is chat, I was told by the employee I was chatting with I should have phoned if I wanted to talk to a person and get one on one help. Basically the end result was Shaw can remove a channel from your package without discounting the price, then charge you for every channel you add after that. After all that time and three people telling me to try this, try that, I get told I have to phone or contact someone in the morning to get the problem fixed. Customer service stinks.
Reply from: Mike
June 20, 2020
They used to be very good. After late Shaw , their founder, it seems they chose to go to a different path.
As per my exp. when a company starts to treat clients like this, it is the beginning of their end.
They used to treat loyal clients very well. That is not the case any more.
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|Promo Plan Speeds|
Download: 75 Mbps
Upload: 7.5 Mbps
Shaw internet has been around for many years now having been founded back in 1971. They are one of the few telecommunication providers to have been operating in Canada for over four decades.
Shaw's headquarters are at 2400 32nd Avenue NE Calgary, Alberta T2E 6T4 Canada.
Their veteran status in the telecommunication world makes them one of going to companies for customers when looking for proper internet services. Shaw’s community involvement in the past has resulted in contributions totaling up to $400 million for donation funds. Let us now conduct a GoneVoIP review of Shaw’s home internet plans.
Shaw offers a good mix of download speeds from their Cable network backbone.
- Fibre 10+: 10 Mbps Download, 1 Mbps Upload, 150 GB Usage at $50 per month
- Fibre 25+: 25 Mbps Download, 2.5 Mbps Upload, 250 GB Usage at $80 per month
- Fibre 75+: 75 Mbps Download, 7.5 Mbps Upload, 500 GB Usage at $85 per month
- Fibre 150+: 150 Mbps Download, 10 Mbps Upload, Unlimited Usage at $95 per month
- Fibre 300+: 300 Mbps Download, 15 Mbps Upload, Unlimited Usage at $100 per month
- Fibre 750+: 750 Mbps Download, 20 Mbps Upload, Unlimited Usage at $110 per month
- Fbre Gig+: 1Gbps Download, 25 Mbps Upload, Unlimited Usage at $115 per month
No details of overage charges were mentioned on the 15 and 100 Mbps plans page or the terms and conditions. The charges that Shaw is implementing is typical of one incumbent Telecom giant. Applying a monthly discount for twenty-four months if under a 2-year contract. However big these discounts do not compensate for over-inflated pricing. We were also disappointed to find that there is no unlimited usage for the lower tier plans. Unlimited usage has become very important and used more as Canadian households grow connected.
Shaw's Home internet may very well be extremely reputable, and it comes with a nice bundle with a Wireless modem and McAfee Internet Security. Though quality and pricing are not enough to back up their grand claims. All in, GoneVoIP respects Shaw's history but they definitively need to put unlimited to all and tone down pricing, from the get-go. Applying discounts is old school, and distort true value.
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