Shaw Reviews and Plans

Provider Summary Information


Coverage: AB, BC, MB, ON, QC & SK
Monthly : $95 CAD

595 2 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

FACT: When reviewing Shaw visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

February 27, 2021
Review Helpful? 3 Yes No 0
Submitted by: Albert (Edmonton , AB)
Feeling disappointed Disappointed Rating 👎

Shaw internet is shit

Shaw's internet connection is terrible. It constantly keeps disconnecting and it's just bad in general because the ping is super high even when the minimum is supposed to be at least 70 and it's most of the time 200 above.
October 19, 2020
Review Helpful? 4 Yes No 0
Submitted by: Ray (Calgary , AB)
Feeling disappointed Disappointed Rating 👎

Too many outages

Too many outages especially during COVID when people are working remotely.

Reply from: Richard Rutherford
May 31, 2021
I've been a dedicated customer for over a decade and you guys have treated me like a second-class citizen I am so appalled at the way I've been treated I've been a loyal customer and just can't get over the lock of support I've got from you guys and the under-educated customer service reps you have appalled disgusted I don't know how you keep in business
June 11, 2020
Review Helpful? 4 Yes No 3
Submitted by: Wayne Phillips (Red Deer , AB)
Feeling angry Angry Rating 👎

Shaw Customer Service is non-existent

I have just spent the last 1 1/2 on chat with Shaw. Even though their website says the best way to contact them is chat, I was told by the employee I was chatting with I should have phoned if I wanted to talk to a person and get one on one help. Basically the end result was Shaw can remove a channel from your package without discounting the price, then charge you for every channel you add after that. After all that time and three people telling me to try this, try that, I get told I have to phone or contact someone in the morning to get the problem fixed. Customer service stinks.

Reply from: Mike
June 20, 2020
They used to be very good. After late Shaw , their founder, it seems they chose to go to a different path.

As per my exp. when a company starts to treat clients like this, it is the beginning of their end.

They used to treat loyal clients very well. That is not the case any more.
Load More Reviews
Promo Plan Speeds

Download: 75 Mbps

Upload: 7.5 Mbps

Shaw internet has been around for many years now having been founded back in 1971. They are one of the few telecommunication providers to have been operating in Canada for over four decades.

Shaw's headquarters are at 2400 32nd Avenue NE Calgary, Alberta T2E 6T4 Canada.

Their veteran status in the telecommunication world makes them one of going to companies for customers when looking for proper internet services. Shaw’s community involvement in the past has resulted in contributions totaling up to $400 million for donation funds. Let us now conduct a GoneVoIP review of Shaw’s home internet plans.

Shaw offers a good mix of download speeds from their Cable network backbone. 

  • Fibre 10+: 10 Mbps Download, 1 Mbps Upload, 150 GB Usage at $50 per month
  • Fibre 25+: 25 Mbps Download, 2.5 Mbps Upload, 250 GB Usage at $80 per month
  • Fibre 75+: 75 Mbps Download, 7.5 Mbps Upload, 500 GB Usage at $85 per month
  • Fibre 150+: 150 Mbps Download, 10 Mbps Upload, Unlimited Usage at $95 per month
  • Fibre 300+: 300 Mbps Download, 15 Mbps Upload, Unlimited Usage at $100 per month
  • Fibre 750+: 750 Mbps Download, 20 Mbps Upload, Unlimited Usage at  $110 per month
  • Fbre Gig+: 1Gbps Download, 25 Mbps Upload, Unlimited Usage at $115 per month

No details of overage charges were mentioned on the 15 and 100 Mbps plans page or the terms and conditions. The charges that Shaw is implementing is typical of one incumbent Telecom giant. Applying a monthly discount for twenty-four months if under a 2-year contract. However big these discounts do not compensate for over-inflated pricing. We were also disappointed to find that there is no unlimited usage for the lower tier plans. Unlimited usage has become very important and used more as Canadian households grow connected. 

Shaw's Home internet may very well be extremely reputable, and it comes with a nice bundle with a Wireless modem and McAfee Internet Security. Though quality and pricing are not enough to back up their grand claims. All in, GoneVoIP respects Shaw's history but they definitively need to put unlimited to all and tone down pricing, from the get-go. Applying discounts is old school, and distort true value.


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
Load More Q&A

The Pulse of Residential Internet in Canada

The site allows visitors to request telecom service quotations, particularly used for business and residential internet. We have been providing this service, free of charge, for the past six (6) years. Thru the unprecedented and trying times of these past couple of years, we have received more Residential quotations requests than ever before. This report narrows the focus to the residential internet service quotation requests. To find out more about what Canadians are looking for, such as the price point
Continue Reading

Rating  10     Rating  3
Report abuse

Avoid the Modem Rental Trap

Many of us have struggled with this item at the time we are shopping for internet service: the modem. The idea of a non-technical person making a determination. The typical mindset has always been around, rent along with the service provider. Now internet providers are also including 'whole home internet' or Managed Wi-Fi services, providing the modem and Wi-Fi router. All at added expenses. However that bundling, while making it easier in appearance make no mistake is a cash-grab by the
Continue Reading

Rating  8     Rating  1
Report abuse

How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
Continue Reading

Rating  11     Rating  1
Report abuse

Best Home Internet in Alberta

Best Alberta Internet Providers of 2021 We did the research for the Best Home Internet Plans in Alberta. We are comparing the traditional telecom giants we typically love to dis-love, with comparable plans from last-mile providers.  We are not using any fancy or automated comparison tool to find and compare for example the internet providers in Calgary or determining the best internet providers in Edmonton. At we find the best internet plans available in Alberta right at our fingertips; we work with most of the Internet Providers in Alberta. We did
Continue Reading

Rating  7     Rating  1
Report abuse

Best Home Internet Canada

CIK Telecom Inc
$69.99 / mo.
322 Reviews
$69.99 / mo.
45 Reviews
$65 / mo.
138 Reviews

Best Home Phone Canada

VoIP Much Phone Company
CAD $9.45 / mo.
337 Reviews
$8.95 / mo.
6 Reviews
$0 / mo.
10 Reviews
$11.21 / mo.
19 Reviews
$4.99 / mo.
70 Reviews
$7.70 / mo.
9 Reviews