Rogers Reviews & Service Offerings
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HQ in Toronto, Ontario Rogers is one of Canada's telecommunications behemoths. Rogers started offering Home Phone service on Canada Day, July 1st, 2005. At the time it was a disruption to Bell's monopoly. Fast-forward thirteen years and Rogers Home Phone is as obsolete as it was Bell's a decade ago.
Before we launch on the Rogers Home Phone review, we need to make sure to cover the basics. Rogers Home Phone is using VoIP (Voice over IP) technology. It does have an analog telephone adapter (or ATA), same as all other VoIP Home Phone providers. Though Rogers uses a variation called Managed Fixed VoIP. It is Managed because Rogers has control over the ATA, the configuration and in fact retains ownership of the equipment. It also fixed because the user cannot take the modem with them when traveling, and is little what you can do if moving - you have to call Rogers in any case so they change in their end things so you get service in your new address.
These are key differences with other VoIP Home Phone Providers. For example, Phone Power is considered a nomadic VoIP service. Because you can take the ATA adapter with you anywhere, and have control over the configuration of the service thru a web interface. The web interface allows changing, for example, the address used when calling the 9-1-1 service. May be considered technical differences though these have implications in the daily use of the service.
Though the differences do not stop there. Let us look turn now this Rogers Home Phone review to the plans, features, and pricing.
At the time of this writing, Rogers Home Phone has 3 plans that we review below.
- The Essentials: Unlimited Local Calling / No Features @ $40.91 per month
- The Favourites: Unlimited Local Calling / 2 Features @ $50.91 per month
- The Deluxe: Unlimited Local Calling / 6 Features @ $55.91 per month
The "Unlimited" part is, in fact, limited; Rogers gives you 44,640 minutes available in a month. It is a generous amount though, good enough to be talking 31-days straight but is not a true unlimited.
The local calling definition is somewhat ambiguous, for example, if you are in the Greater Toronto Area you 'should' be able to call all of the GTA without having to pay as Long Distance. But, if you have to call someone in Barrie or Ajax or Hamilton, you are out of luck and you'll pay dearly. Rogers has pre-packaged Long Distance plans, for example, 500 minutes can cost $10 extra a month if you have the Essential package, or $5 a month if you have the Favourite or Deluxe plan. It is a bizarre way to price a Long Distance add-on. Hard to justify the cash-grab, why the difference if in the end, the minutes in the network have the same cost to Rogers regardless of the plan a subscriber has? In any event, lets move-on to review the features available with Rogers Home Phone.
If you want to call internationally, Rogers does offer a plan called "Whole World Plan". You pay $3 per month for the service PLUS the usage. What that means is that if in a month you call to someone in India and then Brazil you'll pay the only once the $3 but you will pay for each call according to the rate to each country. For example for India is, landline $0.07 per minute and mobile is $0.11 per minute.
You have the choice to have either no features, 2 features or 6 features. In general, the features available with a plan are:
- Voicemail. Online management, Voicemail to Text, Voicemail to Email
- Call Display ID
- Call Display ID Blocking
- Three-Way Calling
- Call Return
- Long Distance Lock
There are more features available a-la-carte, for an extra $6 a month for each you can get:
- Call Forwarding
- TV Call Display
- Call Waiting
- Call Transfer
- Distinctive Ring
Some additional costs you'll also have to consider when looking at Rogers Home Phone are the installation fees. If they have to send a Technician these are a one time fee of $49.99, and if you need additional phone jacks in your home, each will be an additional $20.
With this, we conclude our Rogers Home Phone review. It is no wonder why people are choosing other providers. It is hard to imagine why anyone would pay more for inferior features, over schemed pricing and add insult to injury a well known poor customer service record!
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