net2phone Call Centre Reviews and Plans
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net2phone (formerly known as Versature) is a provider of SaaS-based business unified communications solutions for Canadian businesses. Focusing exclusively on cloud-based VoIP services and in-depth call analytics software, net2phone offers a unique solution with intuitive features, SaaS integrations, and high-tech hardware that can fit the challenging needs of every call center. net2phone delivers flexible, scalable, and cost-effective services to call centers so that they can focus on providing the highest quality assistance to their customers.
Performance Monitoring & Measurement
With net2phone’s line of Insights call analytics tools, call centers can monitor individual and team performance to help determine company-wide best-practices, recognize trends in downtime and call reports, and identify unoptimized opportunities to improve call center operations.
Increase productivity with intelligent call queues and distribution based on availability and expertise, record and store calls for professional development and employee training, monitor your call center operations in real-time, and engage on-hold customers with custom music that represents your brand.
Cost-Effective & Scaleable
During seasonal fluctuations, talent acquisitions, and boosts in call volume, net2phone’s solutions for call centers grow and shrink easily to accommodate your business needs without having to spend resources on setup, configuration, new lines or specialized equipment.
Integration of Call Center with SaaS Tools
net2phone offers multiple integrations with leading SaaS technologies like:
Chrome Click to Dial,
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Canada VoIP Market Trends 2019-2024
The communications continue to evolve, and as such so does the adoption of VoIP (Voice over IP). It is estimated the market will grow to dominate cloud communications, workforce mobility, and unified telecommunications. By 2025 the VoIP market will hit USD $55 billion with the North American Market getting the lion share of 40%.
How did VoIP get to this point?
On one side you have the traditional Telecom providers, think Rogers or Bell. With predatory contracts and billing practices that defy
Business Phone Evolution – Part 2
Will Mobile VoIP take over?
We all agree that the industry has changed and it is very apparent that a Cloud PBX solution with surrounding services is replacing legacy onsite PBX or stock Business Phones. Aside from this shift in investment, more and more features are being enabled and included in the desktop phone and softphone applications.
Likely before VoIP was a serious conversation at your organization, mobile phones were used in business communications first for key executives, managers, salespersons, and remote
Business Phone Evolution – Part 1
Perhaps you were expecting it, or maybe it was a surprise. Your long time and large Business Phone Service Provider (like Bell, Rogers or Shaw, etc.) notify you that a substantial rate hike on the upcoming contract renewal of your legacy business lines. The reality is that many of the analog voice clients have left their expensive infrastructure. Now the costs are spread across those legacy lines that remain.
Given your loyalty and history with your large providers on Data, Voice,
2018 Excellent Choice Award Announcement
GoneVoIP, a specialized media company helping Canadians chose internet and phone providers announced today the winners of the 2018 EXCELLENT CHOICE AWARD.
This the 1st Annual EXCELLENT CHOICE AWARD, recognizes and honors companies that have developed excellent VoIP and IP Communications products coupled along with outstanding services.
Then the 2018 EXCELLENT CHOICE AWARD Winners are:
Excellent Consumers Choice - Home Phone: VoIP Much Phone Company
Excellent Business Choice - Business Phone: Versature
“Congratulations to the winners of the 2018 EXCELLENT CHOICE AWARD of