Mektel Reviews & Service Offerings
|January 15, 2017|
|Submitted by:||KMZ (Montreal , QU)|
Good technical supportCustomer service is below average, but considering the price it's reasonable.
Technical support is excellent. They try everything they can to solve your problem. I have been with them for over 1 year and I had issues with my connection only 2 times. They were able to solve it the next day. I also had a problem it my IPTV one day and the technical support helped me solve the problem from beginning to end.
The price should be cheaper considering the customer service quality and the seize of the company. I am really not satisfied with the price I am paying. 40$ for 10Mbps download speed is overpriced.
|February 29, 2016|
|Submitted by:||Yann (Montréal , QU)|
Service mediocreConnexion se coupe souvent, service à la clientèle inexistant
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$28.95||Shipping: $ Other: $75||No||
Download: 5 Mbps
Upload: 1.5 Mbps
Mektel is a rather young telecommunications provider having only been founded 6 years ago back in 2009. Nonetheless, Mektel has managed to climb the ladder quickly and is now offering a very wide array of services to its customers. The services that Mektel is offering include IT solutions such as cabling, telecom, and telephony, IT training. Mektel also offers security solutions for homes such as a 24-hour surveillance system. Regardless of the services being offered, our prime focus is on the internet plan that Mektel has to offer for their residential users. Mektel has not provided much information about their history or headquarters on their website, nonetheless, we will now review one of the bread and butter internet plans that Mektel offers to its residential users!
Mektel offers a basic residential plan which comes with download speeds of up 5 Mbps and has unlimited bandwidth usage. The Internet 5M plan Mektel is offering costs a total of $28.95 per month.
Now let we will review all the plans Mektel has to offer:
- 5M Internet: 5 Mbps Download, 1.5 Mbps Upload at $28.95 per month
- 10M Internet: 10 Mbps Download, 1.5 Mbps Upload at $35.95 per month
- 15M Internet: 15 Mbps Download, 10 Mbps Upload at $38.95 per month
- 30M Internet: 30 Mbps Download, 10 Mbps Upload at $44.95 per month
- 60M Internet: 60 Mbps Download, 10 Mbps Upload at $48.95 per month
- 120M Internet: 120 Mbps Download, 20 Mbps Upload at $58.95 per month
- 200M Internet: 200 Mbps Download, 30 Mbps Upload at $74.95 per month
Mektel uses a baiting tactic to coax customers into opting into an annual agreement. If a customer wants a free month, they would have to enter into a yearlong agreement. An activation fee of $75.00 applies to customers, and a cable modem is included which costs the customer an extra 3 dollars per month. No mention was made of being able to use your own device. The only upside to all of this would be the fact that there is no setup fee for the service!
In this review, Gonevoip finds Mektel is doing much better. Things like better pricing, still some baiting tactics, and forcing customers to pay rent for a modem. Mektel is doing better and becoming more appealing to customers in terms of pricing, and is also more competitive in the telecommunications market today, because, at this current state, not that many providers can easily trample over what Mektel is offering!
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Hi. I am a representative of MEKTEL and I'd like to understand your rating. Also the price is not accurate. Please check the web site mektel.ca. Thank you
Hello Karim, We review your website pricing and prices are matching. It does happen that Providers update their prices first and then we update the info, but in this case is a match. In any event, please write us directly to info @ gonevoip .ca Just remove the spaces so we can help you. The GONEVOIP Team
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