Iristel Reviews and Plans

Provider Summary Information


Devices: N/A
Coverage: AB, BC, MB, NF, NT, NWT, NS, ON, SK, PEI, QC & YK
Monthly : $14.95 CAD

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FACT: When reviewing Iristel visitors in most cases feel Feeling angry angry!!

All Reviews

June 18, 2019
Review Helpful? 1 Yes No 0
Submitted by: Voip User (Calgary , AB)
Feeling angry Angry Rating 👎

Terrible Service

Iristel has had major call completion and quality problems for about 2 weeks and doesn't seem to be doing anything about it. This is a major issue affecting many downstream providers. STEER CLEAR!
January 27, 2016
Review Helpful? 9 Yes No 0
Submitted by: Troy (Kelowna , BC)

Do No Go With Iristel

Do Not Sign Up With Iristel. I have had their phone (or lack thereof) for a couple of months now and have had nothing but problems. My dial tone drops constantly and I have to power cycle their VOIP box every day or else I can't use my phone. Lately I have had to power cycle the VOIP box 10 - 15 times a day. That is beyond ridiculous. Their tech support is useless and they are quick to blame your ISP before they admit any issues on their end. Sure it’s cheap but what good is a cheap phone if it doesn't work. Either go with POTS (Plain Old Telephone service) or go cell. Trust me don't go with Iristel.
May 15, 2015
Review Helpful? 2 Yes No 2
Submitted by: Gabe (Toronto , ON)

Iristel VOIP works as advertised

I tried 2 different VOIP providers before settling on Iristel. You get what you pay for.

Sign-up for Iristel VOIP was fast and trouble free. I received their equipment in 3 days via Canada Post. I setup my router as per their instruction. The service instantly worked I didn't have to call anyone. Power outage is no issue the service simply comes back when the power comes back.

Their customer service is top notch. Unlike others, Iristel tech support is 24x7, they even respond to my emails overnight. I transferred my old phone number to Iristel. It only took them 6 days, I simply received an email from their tech support when my number transfer was complete, again seamless transition. I highly recommend Iristel VOIP if you are looking for trouble free home phone solution.
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Setup Fee Long Distance Rates

Canada: FREE
Intl. Minutes:

Iristel is a telecommunications provider headquartered in Markham, ON. Iristel was established in 1999 and has the CLEC (Competitive Local Exchange Carrier) designation from the CRTC. Iristel differentiates from other providers in that Iristel maintains and owns a VoIP telecommunications network, with countrywide coverage presence in Canada and has distributed points of presence around the world. The business segments for Iristel are, Residential, Business, Wholesale, B2B.

For Iristel Residential Home Phone offers, we found to be on the expensive side when compared to Canada's top providers. Also, there are some limitations; for instance, 600-minutes US calling and it includes a list of features; which includes Caller ID and Caller ID Block and voicemail among others. On the positive side, Iristel offers service in the Canadian Territories, though the service there can be twice as expensive if compared to service in other Canadian provinces.

Iristel still uses the concept of contracts. The monthly cost is $14.95, if signing for two years monthly cost goes down to $4,99 per month ($59.99 per year). 

In our Iristel residential phone review, we also found international long-distance calling rates are a bit higher than those of the Top Long Distance. But generally speaking much better than those of traditional telecom operators.

The monthly price does not includes an ATA device. You have to buy it at a cost of $10 (shipping costs $15). Though the possibility does not exists to bring your own ATA.  We do like the approach of no activation fees and no contract options. Still, there are Providers that offer more features and more flexibility at lower costs, such as VoIP Much or VoIPly; in which cases, for example, you have the smartphone integration included for free. We believe Iristel has the right potential to provide an attractive offer to residential customers; particularly with the 2-years locked offer though in the meantime, there are other residential phone plans out there to consider.


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2016 The Year in Review

It is that magical time of the year when one can look back at the year from the rearview mirror. We started 2016 with a netTALK & Iristel dispute that left thousands of Canadian customers stranded. Then later in the year, the CRTC mandated a skinny TV package,  for $25. In theory, sounds nice, in practicality impact of such a policy is unknown and may be able to measure in a couple of years. CCTS reported Telecom complaints were down
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Online Security: How Secure is Your Provider?

Performing tasks online saves us so much time that we often take this convenience for granted. For instance, instead of visiting a bank, we are paying bills and transferring funds using our mobile devices or a PC. The same goes for making online purchases; within a few taps or clicks, goods are ordered and delivered to our doorsteps. Planning for a trip? Comparing costs and booking flights and accommodations online is easier than ever. All transactions stated above require you
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