Iristel Reviews & Service Offerings

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Devices: N/A
Availability: AB, BC, MB, NF, NT, NWT, NS, ON, SK, PEI, QC & YK
Monthly Price: $16.95 CAD

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When reviewing Iristel Gonevoip visitors usually feel Feeling angry angry !

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June 18, 2019
Review Helpful? 0 Yes No 0
Submitted by: Voip User (Calgary , AL)
Feeling angry Angry Rating 👎

Terrible Service

Iristel has had major call completion and quality problems for about 2 weeks and doesn't seem to be doing anything about it. This is a major issue affecting many downstream providers. STEER CLEAR!
January 27, 2016
Review Helpful? 6 Yes No 0
Submitted by: Troy (Kelowna , BR)

Do No Go With Iristel

Do Not Sign Up With Iristel. I have had their phone (or lack thereof) for a couple of months now and have had nothing but problems. My dial tone drops constantly and I have to power cycle their VOIP box every day or else I can't use my phone. Lately I have had to power cycle the VOIP box 10 - 15 times a day. That is beyond ridiculous. Their tech support is useless and they are quick to blame your ISP before they admit any issues on their end. Sure it’s cheap but what good is a cheap phone if it doesn't work. Either go with POTS (Plain Old Telephone service) or go cell. Trust me don't go with Iristel.
May 15, 2015
Review Helpful? 1 Yes No 1
Submitted by: Gabe (Toronto , ON)

Iristel VOIP works as advertised

I tried 2 different VOIP providers before settling on Iristel. You get what you pay for.

Sign-up for Iristel VOIP was fast and trouble free. I received their equipment in 3 days via Canada Post. I setup my router as per their instruction. The service instantly worked I didn't have to call anyone. Power outage is no issue the service simply comes back when the power comes back.

Their customer service is top notch. Unlike others, Iristel tech support is 24x7, they even respond to my emails overnight. I transferred my old phone number to Iristel. It only took them 6 days, I simply received an email from their tech support when my number transfer was complete, again seamless transition. I highly recommend Iristel VOIP if you are looking for trouble free home phone solution.
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Monthly Fee Setup Fee Other Fees Long Distance Rates
$16.95 $15.95
Bring your own Device Optional

Canada: FREE
Intl. Minutes:

Iristel is a VOIP Provider headquartered in Toronto, ON. Iristel was established in 1999 and has the CLEC (Competitive Local Exchange Carrier) designation. Iristel differentiates from others providers in that Iristel maintains and own a VOIP telecommunications network, with countrywide coverage presence in Canada and has distributed points of presence around the world. The business segments for Iristel are, Residential, Business, Wholesale, B2B.

For Iristel Residential Home Phone offers, we found to be on the expensive side when compared to Canada top providers. Also, there are some limitations; for instance, 600-minutes US calling and it includes a list of features; which includes Caller ID and Caller ID Block and voicemail among others. On the positive side, Iristel offers service in the Canadian Territories, though the service there can be twice as expensive if compared to service in other Canadian provinces.

Irisitel still uses the concept of contracts. In an annual contract, the cost is $16.95, if signing for two years monthly cost is $14.95 otherwise month to month is $19.95

In our Iristel review, we also found international long distance calling rates are a bit higher than those of the Top Long Distance. But generally speaking much better than those of traditional telecom operators.

The monthly price also includes an ATA. Though the possibility exists to bring own ATA that doesn't lower the monthly costs.  We do like the approach of no activation fees and no contract. Still, there are Providers that offer more features at lower costs, such as Phone Power or AxVoice; in which cases, for example, you have the Desktop application and Smartphone application included for free. We believe Iristel has potential to provide attractive offers to residential customers; in the meantime, there are better VoIP home phone packages out there.

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
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