EyeSurf Reviews and Plans

Provider Summary Information
EyeSurf
EyeSurf

EyeSurf

Website: www.eyesurf.net
Services: Cable & DSL
Coverage: AB, BC, ON & NS
Monthly : $65 CAD

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17 3 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing EyeSurf visitors in most cases feel Feeling disappointed disappointed!!
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11
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All Reviews

June 1, 2020
Review Helpful? 1 Yes No 0
Submitted by: Jessie Gavel (DARTMOUTH , NS)
Feeling satisfied Satisfied Rating 👍

Can no longer print

I had no issues printing from my laptop, until I switched to EyeSurf. I called for tech support, but they just advised me to contact the printer manufacturer. No luck, still can't print. I have checked my computer settings and the printer is shared. So now if I want to print, I have to hook up to my printer manually...so primitive! Other than that issue, I'm quite satisfied with the service and the product.

Reply from: Mark
June 1, 2020
Hi there - sorry to learn about the troubles with your printer. I would recommend sending us an email to support@eyesurf.net with the model of your printer and we will see if we can help find instructions on connecting your printer to the WIFI so that you can print from your laptop.

Kind Regards,
November 9, 2018
Review Helpful? 7 Yes No 0
Submitted by: Jason (Kitchener , ON)
Feeling disappointed Disappointed Rating 👎

Service

I have called 3 times this evening regarding the same issue. The wifi is not working. Everything says connected, yet the internet just sits and spins and nothing happens.
The technician I spoke with was both rude and condescending!
I am paying for a service that I do not receive.
I go through this nonsense about every 3 months and that is way more then one should have to.
If you pay for a service then a service should be provided and with eyesurf it is not.
January 4, 2018
Review Helpful? 5 Yes No 0
Submitted by: gvrvwimpbot ( London , ON)

Review from Canadianisp.ca

Had them for years and I don_t get surprise bills
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$65 Shipping: $ Other: $ No

Download: 75 Mbps

Upload: 10 Mbps

Cap:

Overage:

Very little is known about the history of Eyesurf considering there isn’t anything mentioned about it on their website. Furthermore, they aren’t very in tune with social media as well. Their Facebook page informed us that they are located in Kitchener, Ontario. Eyesurf offers telephone and internet services for residential and business users. However, they provided bundled plans only to residential users.

Eyesurf prides itself on providing unlimited plans to users who require unhindered access to the internet. They also boast about not having to force customers into contracts or surprise them with hidden fees. Let us now put Eyesurf to the test, and review the Home Internet plans to see if they are worth the talk.

In the GoneVoIP review, we will focus on EyeSurf Internet plans in Ontario. Though EyeSurf has also Internet plans available in British Columbia, Alberta, Quebec, and Nova Scotia.

 

For Ontario Internet plans, Eyesurf offers various plans, depending on the province.

For example under Cable Internet, Eyesurf have two sets of plans.

Eyesurf Fuschia Packages (available in most areas in Ontario)

  • Bronze Cable: 5 Mbps Download, 1 Mbps Upload at $40 a month
  • Platinum Cable: 30 Mbps Download, 5 Mbps Upload at $55 a month
  • Diamond Cable: 75 Mbps Download, 10 Mbps Upload at $65 a month
  • Emerald Cable: 150 Mbps Download, 15 Mbps Upload at $75 a month
  • Sapphire Cable: 300 Mbps Download, 20 Mbps Upload at $90 a month

Eyesurf Blue Packages (serves Burlington, Belleville, Brockville, Chatham, Cornwall, Essex, Hamilton, Kingston, Kingsville, Leamington, Lindsay, Milton, Niagara Falls, North Bay, Oakville, Peterborough, Sarnia, St Catharines, Windsor)

  • Platinum: 40 Mbps Download, 5 Mbps Upload at $55 a month
  • Diamond: 60 Mbps Download, 10 Mbps Upload at $65 a month
  • Emerald: 120 Mbps Download, 10 Mbps Upload at $85 a month

Eyesurf has a Service Activation Fee of $25. Though maybe waived if the client chooses to purchase a $100 modem from Eyesurf. One aspect of Eyesurf Internet that we found rather disappointing is the lack of any list of features that any of their plans come with. Whether or not the customer has the option to get another static IP, or 24/7 support is not known.

EyeSurf applies Fair Share policy during peak utilization times, from 4:30 to 2 am. What this means is that traffic from P2P, streaming, and gaming may be impacted and slowed down.

Cable Internet Plans are the better ones, the Fiber side falls short of being the high-speed internet service providers should be offering. Though to be fair with Eyesurf, since it is operating on Bell's territory is only offering what Bell is essentially allowing independent service providers. In all, in our view, Eyesurf Internet could be a very good option, especially if you are choosing it’s Cable Internet Plans.

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

What tv channels is on the $30 service, please?


Hello Diane, The $30 is EyeSurf Gold package with 65 Channels, which includes all local stations such as CTV, CityTV, CBC along Sports channels like TSN5, USA networks like ABC, kids channels like Cartoon Network and Disney XD and many more.

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