EyeSurf Reviews & Service Offerings
|November 9, 2018|
|Submitted by:||Jason (Kitchener , ON)|
ServiceI have called 3 times this evening regarding the same issue. The wifi is not working. Everything says connected, yet the internet just sits and spins and nothing happens.
The technician I spoke with was both rude and condescending!
I am paying for a service that I do not receive.
I go through this nonsense about every 3 months and that is way more then one should have to.
If you pay for a service then a service should be provided and with eyesurf it is not.
|January 4, 2018|
|Submitted by:||gvrvwimpbot ( London , ON)|
Review from Canadianisp.caHad them for years and I don_t get surprise bills
|December 12, 2017|
|Submitted by:||gvrvwimpbot ( Waterloo , ON)|
Review from Canadianisp.caI signed up with Eyesurf after hearing about them from a friend at work. i did some research and decided to give them a try.
The first attempt at install was no successful, as there was an issue with the line. They had to send another tech the next day to complete the install. Since then, price and service quality has been good.
I had a problem with my wireless speeds, but the support reps helped me change the wireless channel to increase the wifi speeds.
I would recommend them as a local ISP
|November 22, 2017|
|Submitted by:||gvrvwimpbot ( Kitchener , ON)|
Review from Canadianisp.caJust transferred my internet and phone over from Bell. I get the exact same service (fibe) but cheaper than directly from Bell !!!!!
I called on a Sunday, had excellent service - I didn_t want to sit on hold, so I hung up, they called me back in under a minute, answering my questions without attitude or judgement. Chose to transfer and everything went extremely smooth.
|November 16, 2017|
|Submitted by:||gvrvwimpbot ( Kitchener , ON)|
Review from Canadianisp.caI would recommend these guys... they are friendly. I like that when i call, someone generally picks up right away. They operate similar to teksavvy where they resell bell and rogers, but they are a smaller company, so the customer service is better. They have similar pricing to teksavvy too. I would check them out if you are looking for a third party provider.
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$60||Shipping: $ Other: $||No||
Download: 75 Mbps
Upload: 10 Mbps
Very little is known about the history of Eyesurf considering there isn’t anything mentioned about it on their website. Furthermore, they aren’t very in tune with social media as well. Their Facebook page informed us that they are located in Kitchener, Ontario. Eyesurf offers telephone and internet services for residential and business users. However, they provided bundled plans only to residential users.
Eyesurf prides itself on providing unlimited plans to users who require unhindered access to the internet. They also boast about not having to force customers into contracts or surprise them with hidden fees. Let us now put Eyesurf to the test, and review the Home Internet plans to see if they are worth the talk.
In GoneVoIP review, we will focus on EyeSurf Internet plans in Ontario. Though EyeSurf has also Internet plans available in British Columbia, Alberta, Quebec, and Nova Scotia.
For Ontario Internet plans EyeSurf offers two sets of plans:
- Bronze: 6 Mbps Download, 0.8 Mbps Upload at $40 per month
- Gold: 15 Mbps Download, 1 Mbps Upload at $45 per month
- Platinum: 25 Mbps Download, 10 Mbps Upload at $50 per month
- Diamond: 50 Mbps Download, 10 Mbps Upload at $60 per month
- Bronze Cable: 5 Mbps Download, 1 Mbps Upload at $40 per month
- Platinum Cable: 30 Mbps Download, 5 Mbps Upload at $50 per month
- Diamond Cable: 75 Mbps Download, 10 Mbps Upload at $60 per month
- Emerald Cable: 150 Mbps Download, 10 Mbps Upload at $70 per month
- Sapphire Cable: 250 Mbps Download, 10 Mbps Upload at $90 per month
Eyesurf has a Service Activation Fee of $25. Though maybe waived if the client chooses to purchase a $100 modem from Eyesurf. One aspect of Eyesurf Internet that we found rather disappointing is the lack of any list of features that any of their plans come with. Whether or not the customer has the option to get another static IP, or 24/7 support is not known.
EyeSurf applies Fair Share policy during peak utilization times, from 4:30 pm to 2 am. What this means is that traffic from P2P, streaming, and gaming may be impacted and slowed down.
Eyesurf Internet Cable plans are the better ones, the Fiber side falls short of being the high-speed internet service providers should be offering. Though to be fair with Eyesurf, since it is operating on Bell's territory is only offering what Bell is essentially allowing independent service providers. In all in our view EyeSurf Internet could be a very good option, more so if you can choose a Cable Internet plan.
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|Fixed IP Available|
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