EyeSurf Reviews & Service Offerings
|November 9, 2018|
|Submitted by:||Jason (Kitchener , ON)|
ServiceI have called 3 times this evening regarding the same issue. The wifi is not working. Everything says connected, yet the internet just sits and spins and nothing happens.
The technician I spoke with was both rude and condescending!
I am paying for a service that I do not receive.
I go through this nonsense about every 3 months and that is way more then one should have to.
If you pay for a service then a service should be provided and with eyesurf it is not.
|August 18, 2016|
|Submitted by:||Yves Marchand (Waterloo , ON)|
Good affordable unlimited DSL serviceI ordered the Eyesurf 25/10 DSL service bundled with digital phone in August of 2016 after shopping around following big price hikes on my cable internet service. I was under no illusion about the amount of work I would have to do to make this work in my own home but am quite familiar with setting up modems, routers and VOIP services.
Part of the deal is that you have to either rent or buy their modem/router/ATA device which is very reasonably priced at $99 compared to the competition. The advantage is that they put in all the settings so it works out of the box. The minus is that you can't supply your own modem / ATA if you happen to have one lying around.
From the time of order, shipping was fast (two days, but I do live in Waterloo and the company is in Kitchener) and it was only two weeks to installation.
Installation of the dry loop went well. It was done by a Bell service technician who arrived during the promised time window (8 to noon). The tech made sure the proper line was coming to the house and that the modem had a signal coming to it. It was just a matter of plugging in the modem/router/ATA and the various devices to it and turn everything on. For me, everything worked out of the box.
I did have a couple of questions about accessing the device Eyesurf sent. There is little to no information on the website about accessing the device or the password needed. That meant a couple of calls to the dreaded call centre. I was surprised. For one call, after a minute or so on hold, I was sent to voicemail. I left a message and got a callback in ten minutes or so. On the second occasion, I had a live agent. In both cases, the agent was polite and if the answer was unknown, I was redirected t the right person. I got the answer I needed in both cases.
Right now, everything works as advertised. On an ethernet connection, I have the promised upload and download speeds both confirmed by the Ookla Speedtest website and another download test site. On their wireless router (Smart RG SR 630n), the rates drop off considerably when more than 15 feet from the router. For that reason, I wired in my own wireless router which has better coverage and am getting much better transfer rates at the same distance.
The phone setup was a bit more complicated as I wanted to use the house phone wiring that the Bell tech had disconnected and cut off except for the wire pair that supplies the DSL signal. Fortunately, my inside wiring has two pairs of wires so I used the second pair to get a signal back up the inside wiring and hooked up the remaining wiring again to allow any jack to be used. It took two hour or so t get it all running but the house has proper phone service too.
Overall, I recommend this service to anyone that is not afraid of doing their own work and that is conversant with setting things up themselves. If not, then get an installer to finish the setup. The plus is the money saved over time for what I consider to be a very reliable service with very good phone support, albeit only during business hours Monday to Sa ... ay.
Reply from: Yves Marchand
October 14, 2018
I have now been with Eyesurf for two years and have have very few problems. I did have to phone on a couple of occasions about the VOIP service that was supplying the wrong date or the odd call not getting through, but that got fixed the same day. I do still recommend this service for anyone who wants good value and doesn't mind doing some work to set things up in the home.
|May 4, 2016|
|Submitted by:||Sherry (Hamilton , ON)|
Horrible Service/SupportGreat for unlimited packages however Internet often cuts out or just goes down for hrs at a time. No support during weekends. Very poor customer service!!! It's worth it to pay more for a reliable connection.
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$60||Shipping: $ Other: $||No||
Download: 75 Mbps
Upload: 10 Mbps
Very little is known about the history of Eyesurf considering there isn’t anything mentioned about it on their website. Furthermore, they aren’t very in tune with social media as well. Their Facebook page informed us that they are located in Kitchener, Ontario. Eyesurf offers telephone and internet services for residential and business users. However, they provided bundled plans only to residential users.
Eyesurf prides itself on providing unlimited plans to users who require unhindered access to the internet. They also boast about not having to force customers into contracts or surprise them with hidden fees. Let us now put Eyesurf to the test, and review the Home Internet plans to see if they are worth the talk.
In GoneVoIP review, we will focus on EyeSurf Internet plans in Ontario. Though EyeSurf has also Internet plans available in British Columbia, Alberta, Quebec, and Nova Scotia.
For Ontario Internet plans EyeSurf offers two sets of plans:
- Bronze: 6 Mbps Download, 0.8 Mbps Upload at $40 per month
- Gold: 15 Mbps Download, 1 Mbps Upload at $45 per month
- Platinum: 25 Mbps Download, 10 Mbps Upload at $50 per month
- Diamond: 50 Mbps Download, 10 Mbps Upload at $60 per month
- Bronze Cable: 5 Mbps Download, 1 Mbps Upload at $40 per month
- Platinum Cable: 30 Mbps Download, 5 Mbps Upload at $50 per month
- Diamond Cable: 75 Mbps Download, 10 Mbps Upload at $60 per month
- Emerald Cable: 150 Mbps Download, 10 Mbps Upload at $70 per month
- Sapphire Cable: 250 Mbps Download, 10 Mbps Upload at $90 per month
Eyesurf has a Service Activation Fee of $25. Though maybe waived if the client chooses to purchase a $100 modem from Eyesurf. One aspect of Eyesurf Internet that we found rather disappointing is the lack of any list of features that any of their plans come with. Whether or not the customer has the option to get another static IP, or 24/7 support is not known.
EyeSurf applies Fair Share policy during peak utilization times, from 4:30 pm to 2 am. What this means is that traffic from P2P, streaming, and gaming may be impacted and slowed down.
Eyesurf Internet Cable plans are the better ones, the Fiber side falls short of being the high-speed internet service providers should be offering. Though to be fair with Eyesurf, since it is operating on Bell's territory is only offering what Bell is essentially allowing independent service providers. In all in our view EyeSurf Internet could be a very good option, more so if you can choose a Cable Internet plan.
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