EyeSurf Reviews & Service Offerings

Maple Leaf Company Info
EyeSurf
EyeSurf

EyeSurf

Website: www.eyesurf.net
Services: Cable & DSL
Availability: AB, BC, ON & NS
Monthly Price: $60 CAD

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15 2.5 reviewCount Get Free Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 

Reviews Stats

When reviewing EyeSurf Gonevoip visitors usually feel Feeling disappointed disappointed !
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All Reviews

November 9, 2018
Review Helpful? 3 Yes No 0
Submitted by: Jason (Kitchener , ON)
Feeling disappointed Disappointed Rating 👎

Service

I have called 3 times this evening regarding the same issue. The wifi is not working. Everything says connected, yet the internet just sits and spins and nothing happens.
The technician I spoke with was both rude and condescending!
I am paying for a service that I do not receive.
I go through this nonsense about every 3 months and that is way more then one should have to.
If you pay for a service then a service should be provided and with eyesurf it is not.
January 4, 2018
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( London , ON)

Review from Canadianisp.ca

Had them for years and I don_t get surprise bills
December 12, 2017
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Waterloo , ON)

Review from Canadianisp.ca

I signed up with Eyesurf after hearing about them from a friend at work. i did some research and decided to give them a try.

The first attempt at install was no successful, as there was an issue with the line. They had to send another tech the next day to complete the install. Since then, price and service quality has been good.

I had a problem with my wireless speeds, but the support reps helped me change the wireless channel to increase the wifi speeds.

I would recommend them as a local ISP
November 22, 2017
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Kitchener , ON)

Review from Canadianisp.ca

Just transferred my internet and phone over from Bell. I get the exact same service (fibe) but cheaper than directly from Bell !!!!!

I called on a Sunday, had excellent service - I didn_t want to sit on hold, so I hung up, they called me back in under a minute, answering my questions without attitude or judgement. Chose to transfer and everything went extremely smooth.

Highly recommend
November 16, 2017
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Kitchener , ON)

Review from Canadianisp.ca

I would recommend these guys... they are friendly. I like that when i call, someone generally picks up right away. They operate similar to teksavvy where they resell bell and rogers, but they are a smaller company, so the customer service is better. They have similar pricing to teksavvy too. I would check them out if you are looking for a third party provider.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$60 Shipping: $ Other: $ No

Download: 75 Mbps

Upload: 10 Mbps

Cap:

Overage:

Very little is known about the history of Eyesurf considering there isn’t anything mentioned about it on their website. Furthermore, they aren’t very in tune with social media as well. Their Facebook page informed us that they are located in Kitchener, Ontario. Eyesurf offers telephone and internet services for residential and business users. However, they provided bundled plans only to residential users.

Eyesurf prides itself on providing unlimited plans to users who require unhindered access to the internet. They also boast about not having to force customers into contracts or surprise them with hidden fees. Let us now put Eyesurf to the test, and review the Home Internet plans to see if they are worth the talk.

In GoneVoIP review, we will focus on EyeSurf Internet plans in Ontario. Though EyeSurf has also Internet plans available in British Columbia, Alberta, Quebec, and Nova Scotia.

For Ontario Internet plans EyeSurf offers two sets of plans:

FIBER

  • Bronze: 6 Mbps Download, 0.8 Mbps Upload at $40 per month
  • Gold: 15 Mbps Download, 1 Mbps Upload at $45 per month
  • Platinum: 25 Mbps Download, 10 Mbps Upload at $50 per month
  • Diamond: 50 Mbps Download, 10 Mbps Upload at $60 per month

CABLE

  • Bronze Cable: 5 Mbps Download, 1 Mbps Upload at $40 per month
  • Platinum Cable: 30 Mbps Download, 5 Mbps Upload at $50 per month
  • Diamond Cable: 75 Mbps Download, 10 Mbps Upload at $60 per month
  • Emerald Cable: 150 Mbps Download, 10 Mbps Upload at $70 per month
  • Sapphire Cable: 250 Mbps Download, 10 Mbps Upload at $90 per month 

Eyesurf has a Service Activation Fee of $25. Though maybe waived if the client chooses to purchase a $100 modem from Eyesurf. One aspect of Eyesurf Internet that we found rather disappointing is the lack of any list of features that any of their plans come with. Whether or not the customer has the option to get another static IP, or 24/7 support is not known.

EyeSurf applies Fair Share policy during peak utilization times, from 4:30 pm to 2 am. What this means is that traffic from P2P, streaming, and gaming may be impacted and slowed down.

Eyesurf Internet Cable plans are the better ones, the Fiber side falls short of being the high-speed internet service providers should be offering. Though to be fair with Eyesurf, since it is operating on Bell's territory is only offering what Bell is essentially allowing independent service providers. In all in our view EyeSurf Internet could be a very good option, more so if you can choose a Cable Internet plan.

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
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