Dolphin Global Tel Reviews & Service Offerings

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Dolphin Global Tel
Dolphin Global Tel

Dolphin Global Tel

Website: www.dolphintel.com
Devices: N/A
Availability: AB, BC, MB,NB,NF,NS,ON, PEI, QC & SK
Monthly Price: $19.95 CAD

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February 3, 2015
Review Helpful? 0 Yes No 0
Submitted by: Victoria (Vancouver , BR)

No Customer Support

11 pm Feb 03, 2015: NO RESPONSE to two support tickets posted (as shown) OR to a direct e-mail posted via their website. Very disappointed.

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https://panel.dolphintel.com/A2B_ticket_view.php?id=59&result=success

TICKET: ACCOUNT QUESTIONS NUMBER : 59
BY : *** Victoria
PRIORITY : MEDIUM DATE : 2015-01-30 07:26:50
COMPONENT : DEFAULT

DESCRIPTION :
Fri Jan 30, 2015 I am a Canadian subscriber (Vancouver BC) via Internet Lightspeed Communications (lightspeed.ca Burnaby, BC). Per your main page, the DolphinTel Basic Plan includes: A Single Phone Line Your choice of area code and local calling area VoiceMail Caller ID Call Waiting(Hold) Three-way Calling Call Forwarding North American Long Distance 2.4 per min.plus great international rates. Unlimited Calls between Dolphintel subscribers world wide ... all for ~$11/mo., which is about what I am being charged for my VOIP service. My question regards the Caller ID: is it activated (my account)? I'm NOT interested in my number reported to incoming callers rather, the reverse: I want to know who's calling, ideally so that I can install a Call Blocker (Amazon: CPR Call Blocker V202; CPR Call Blocker (short URL on the latter: http://amzn.to/1CTtUdr)), that require Caller ID. I'm not sure the Caller ID that you provide would satisfy the requirements for those devices? Please have a look, and get back to me at Victoria.A.Stuart@gmail.com. Thank you, Victoria :-)

[Feb 03, 2015] I guess no one @DolphinTel can be bothered looking at the Support board, checking their e-mail, or responding to their customers' queries. Great.

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https://panel.dolphintel.com/A2B_ticket_view.php?id=58&result=success

TICKET: CALLER ID CALL BLOCKER NUMBER : 58
BY : *** Victoria
PRIORITY : LOW DATE : 2015-01-29 12:25:54
COMPONENT : DEFAULT

DESCRIPTION :
This Call Blocker http://www.amazon.ca/CPR-Call-Blocker-Capacity-Nuisance/dp/B00FA446YW/refsr_1_1?ronics&ieUTF8&qid1422514256&sr1-1&keywordsblock+phone+numbers requires Caller ID. Is it possible to purchase, use this device, on my account (home VOIP-based) land-line)? Thanks .

[Feb 03, 2015] I guess no one @DolphinTel can be bothered looking at the Support board, checking their e-mail, or responding to their customers' queries. Great.

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Monthly Fee Setup Fee Other Fees Long Distance Rates
$19.95

Canada: FREE
USA: $0.024
Intl. Minutes:

Dolphin Tel is an ISP HQ in Burnaby, BC. As many Canadian ISP along with offering Internet High-Speed, it also offers a Home Phone.

When we reviewed Dolphin Tel Home Phone we found it to have the usual VoIP features, such as Caller ID, Voicemail and Three-way Calling. Though it lacks some of the most advanced features such as Block Number List or integration with Smartphone. Also at the moment, there is support for BYOD (Bring Your Own Device)Otherwise Dolphin Tel could send a Linksys ATA or a Thomson (combo with Internet) modem.

The monthly cost for the Canadian plan is expensive when compared to our Top Providers. Dolphin Tel is $19.95 and the majority of Top Providers are under $10. Finally, The Long Distance rate for North America calling is $0.024; consider this North America calling is included in all the plans nowadays.

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
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