Diallog Telecommunications Reviews and Plans

Diallog Telecommunications
Provider Summary Information
Diallog Telecommunications
Diallog Telecommunications

Diallog Telecommunications

Website: www.diallog.com
Coverage: ON & QC
Monthly : $30 CAD

23 3.5 reviewCount
Axvoice VoIP Service
FACT: When reviewing Diallog Telecommunications visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

July 21, 2022
Review Helpful? 2 Yes No 1
Submitted by: Nelson Ravka (Markham , ON)
Feeling disappointed Disappointed Rating 👎

Lack of effective tech support

Internet service has been cutting out multiple times a day for over a week. Resetting the modem and router did not help and I informed the company that there still was a problem. I heard nothing back from them to keep me informed about what they were doing to resolve the issue. Meanwhile the problem persists. I am disappointed with their support and lack of communication with me.
August 12, 2020
Review Helpful? 18 Yes No 0
Submitted by: Linda (Toronto , ON)
Feeling disappointed Disappointed Rating 👍

so -so

I have had the installation for nearly two months and I have had problems with connectivity since day one and problems with internet connection to my desktop computer which I solved myself by installing a second router. When system is working all is OK.
April 28, 2020
Review Helpful? 6 Yes No 3
Submitted by: Roslin Sinclair (Scarborough , ON)
Feeling satisfied Satisfied Rating 👍

Excellent Service/Excellent Price

I've been with them since January. They have quickly responded to every email or phone call (I upgreded my service) in a cheerful and professional manner. Every person that I have communicated with worked hard to make me happy. I highly recommend Diallog!
January 9, 2020
Review Helpful? 8 Yes No 2
Submitted by: Mario Avila Perez (Oakville , ON)
Feeling disappointed Disappointed Rating 👎

They can do so much better

After I realized that I wasn't happy with the speed I was getting, I decided to cancel today and Still had to pay for half of a modem, installation, and for the 21 days of service that wasn't able to get streaming a good quality fast internet as advertised on their website. This half fast internet service only work when you hot wire connect the modem to any of your devices, but the wifi does not work properly.
Be aware that if you are not happy with their service, you will not get your money back for installation , modem leasing fees or monthly service.!!!
Also, if you decided to cancel your credit card to avoid any none authorized charges until you get an invoice, you will be experiencing even more charges as punishment.
Customer service was willing to work with me but returning the money wasn't an option.
Customer satisfaction does not apply for this company :(

Reply from: Alex
January 9, 2022
Your review saves a lot people any potential anxiety with the company. Sorry to hear you had a terrible experience and thank you for informing us!
August 27, 2019
Review Helpful? 2 Yes No 0
Submitted by: Ranjithamalar (Toronto , ON)
Feeling thankful Thankful Rating 👍

Patient and Understanding

Wanted to clear up what our first two bills consisted of and got connected with a customer rep named Karan. He was super helpful and patient in explaining the full bill, and made sure we understood there was no hidden charges. The manager also explained the bill will never increase suddenly, something we're glad to hear coming from the expensive plan we had with Bell for the same 50mb/s service.

Reply from: Taylor
August 27, 2019
Thank you for taking the time to leave us a review, Ranjithamalar! We are proud to have Karan on our team and we're happy to hear he hit the mark for you! Glad we were able to assist! -Taylor
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Promo Plan Speeds

Download: 5 Mbps

Upload: 1 Mbps

Enjoy affordable high-speed Internet plans with Diallog Telecommunications. Based in Toronto, Diallog has been providing a full suite of telecom services to Canadian residences and business customers across Canada for over 20 years. Since 1998, our local roots have kept us grounded in the principles we were founded on:

  • Personalized approach to customer service
  • Friendly & responsive
  • Provide reliable products & services
  • Affordable prices

No limits!

Whether you’re gaming, surfing, streaming, or socializing, we’ve got an unlimited internet plan to suit your needs. Now, our home plans include the use of a supplied modem. No need to rent our purchase–and enjoy a lower monthly rate.

Play, surf, and learn with Diallog Telecommunications. Our plans are fast enough to support multiple devices in your home. Surf from 5/1 Mbps to 150/15 Mbps.

When you sign-up for Diallog Home Internet, you get:

Free Modem Rental
Our high-quality Wi-Fi modem is included with all of our packages (a one-time $50 refundable equipment deposit is required).

50% off Installation
We offer quick & easy installation AND 50% off your one-time installation.

Unlimited Usage
NO contracts, metering, or extra costs for your usage. Enjoy a fixed fee every month.

$40 Referral Discount
Refer a friend to Diallog and get a $40 credit on your account.

Choose your Home Internet speed:

Depending on your location, Diallog can deliver a wide selection of Cable and DSL service packages.


  • Basic: 5 Mbps from $30 per month
  • Starter: 30 Mbps from $40 per month
  • Plus: 75 Mbps from $50 per month
  • Ultimate: 150 from $60 per month


  • Basic: 6 Mbps from $25 per month + dry loop fee
  • Starter: 15 Mbps from $35 per month
  • Plus: 25 Mbps from $40 per month
  • Ultimate: 50 Mbps from $45 per month


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
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How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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