Diallog Telecommunications Reviews & Service Offerings
|August 27, 2019|
|Submitted by:||Ranjithamalar (Toronto , ON)|
Patient and UnderstandingWanted to clear up what our first two bills consisted of and got connected with a customer rep named Karan. He was super helpful and patient in explaining the full bill, and made sure we understood there was no hidden charges. The manager also explained the bill will never increase suddenly, something we're glad to hear coming from the expensive plan we had with Bell for the same 50mb/s service.
Reply from: Taylor
August 27, 2019
Thank you for taking the time to leave us a review, Ranjithamalar! We are proud to have Karan on our team and we're happy to hear he hit the mark for you! Glad we were able to assist! -Taylor
|August 21, 2019|
|Submitted by:||RADU-LUCIAN SRAGAR (MONTREAL , QU)|
Super LaggyWhile the VDSL 25 service does at times deliver the full speed, it is extremely laggy.
Regular web pages sometimes take 10+ seconds to load.
Speedtest.net sometimes gives LATENCY ERROR message.
Reply from: Taylor
August 21, 2019
Hi Radu-Lucian, thank you for taking the time to leave us a review. We sincerely apologize for the experience you had with our service. We understand that you've recently spoken with Jeannie, our Customer Service Manager, who has opened a ticket for you. Should you have any more questions, our support hotline is always available at 416-367-3876. Thanks again and give us a shout anytime! -Taylor
|July 11, 2019|
|Submitted by:||John (Toronto , ON)|
absolutely the worst ISP in canadaevery day our internet is either going down or lagging constantly. this lag is terrible, I'm talking 2000 ping+, making us unable to even browse the web let alone play video games. We called their tech support but you could call billing and it wouldn't matter because seems there are two guys in a ba ... t dealing with customer service. They continue to delay after we ask them to cancel our internet, saying they will call back, etc. By far the worst ISP ever, go with ANYTHING else if you can.
|June 22, 2019|
|Submitted by:||gvrvwimpbot ( Toronto , ON)|
Review from Canadianisp.caJoined the 50 Mbps service and purchased their preconfigured WiFi modem. Everything worked out smoothly and I am getting the speed I wanted for an unbeatable price. Representatives actively offered help throughout the process and made sure everything was okay.
|April 11, 2019|
|Submitted by:||gvrvwimpbot ( Toronto/north york , ON)|
Review from Canadianisp.caOverall worst ISP experience I_ve had.
They did not do the follow-up call to confirm the installation of the service as they said they would. They just booked an installation date, along with shipping the modem, without asking me for any form of confirmation first.
Customer service was overall bad. When asked if they re-sell internet, they said no, but they sent a BELL TECHNICIAN to install BELL DSL.
When I contacted them via e-mail, Yvonne did not end up replying to my emails.
When calling in, only half the employees know what they_re doing and give you good service while speaking pleasantly. Others like Wade or Wayne or whatever his name was, did not evoke any such feelings. They were just unhelpful and/or sounded rude and sounded like it was a bother that I even called.
The reliability of the internet was a joke - 2+ hours of dropped service on the first 2 days of having it installed. It also never even reached 50Mbps, max was 40Mbps. DSL speed wasn_t a problem when I was on TekSavvy.
Overall bad company. Bad internet. SOME good employees. Save your money - look elsewhere. CarryTel has been quite good for me for over a year and I_m switching back to them - actually, I never left due to skepticism of Diallog in the first place.
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$35.95||Shipping: $0 Other: $||No||
Download: 50 Mbps
Upload: 10 Mbps
Established in 1998, Diallog Telecommunications provides a full suite of telecommunications services to Canadian residential and business customers from coast to coast.
During 2018, in occasion to celebrate their 20th-anniversary Diallog finally launched an offer for Home Internet and Home Phone for residents of Ontario and Quebec. As a premium partner of Canada’s Tier 1 telecommunications providers - Bell, Rogers, Telus, and Allstream - Diallog leverages their world-class network to deliver an exceptional telecom experience. Since conception, Diallog focus has always been to provide superior service for the ethnic niche markets all over this beautifully diverse country.
When you sign up for Diallog Home Internet, you get:
- free wifi modem rental
- waived installation fee
- truly unlimited bandwidth
- absolutely no contract
Choose your Home Internet speed:
- Ultimate: 50 Mbps Download, 10 Mbps Upload for $35.95 per month
- Plus: 25 Mbps Download, 10 Mbps Upload for $32.95 per month
- Starter: 15 Mbps Download, 10 Mbps Upload for $29.95 per month
- Basic: 6 Mbps Download, 0.8 Mbps Upload for $24.95 per month
After a solid 20 years of establishing an ever-expanding presence among businesses across Canada, Diallog is excited to expand footprint into residential markets. Though the current plan schedule seems a bit of a timid effort when compared to other providers.
Consider Diallog only offers DSL, which has a maximum download speed of 50 Mbps, where many others providers with Cable Internet go up to 250 Mbps. Nonetheless, GoneVoIP believes this may be an independent provider to have in consideration. More so if the house cannot get Cable Internet.
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|Fixed IP Available|
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How to file a complaint against a Provider
If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In ÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¯ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¿ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â½