Diallog Telecommunications Reviews & Service Offerings

Diallog Telecommunications
Maple Leaf Company Info
Diallog Telecommunications
Diallog Telecommunications

Diallog Telecommunications

Website: www.diallog.com
Services: DSL
Availability: ON & QC
Monthly Price: $35.95 CAD

1-855-462-5349

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Home Phone

Home Internet

Business Phone

Business Internet

 

Reviews Stats

When reviewing Diallog Telecommunications Gonevoip visitors usually feel Feeling angry angry !
Rating
1
Rating
10
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0
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Rating
6

All Reviews

January 9, 2020
Review Helpful? 1 Yes No 0
Submitted by: Mario Avila Perez (Oakville , ON)
Feeling disappointed Disappointed Rating 👎

They can do so much better

After I realized that I wasn't happy with the speed I was getting, I decided to cancel today and Still had to pay for half of a modem, installation, and for the 21 days of service that wasn't able to get streaming a good quality fast internet as advertised on their website. This half fast internet service only work when you hot wire connect the modem to any of your devices, but the wifi does not work properly.
Be aware that if you are not happy with their service, you will not get your money back for installation , modem leasing fees or monthly service.!!!
Also, if you decided to cancel your credit card to avoid any none authorized charges until you get an invoice, you will be experiencing even more charges as punishment.
Customer service was willing to work with me but returning the money wasn't an option.
Customer satisfaction does not apply for this company :(
August 27, 2019
Review Helpful? 0 Yes No 0
Submitted by: Ranjithamalar (Toronto , ON)
Feeling thankful Thankful Rating 👍

Patient and Understanding

Wanted to clear up what our first two bills consisted of and got connected with a customer rep named Karan. He was super helpful and patient in explaining the full bill, and made sure we understood there was no hidden charges. The manager also explained the bill will never increase suddenly, something we're glad to hear coming from the expensive plan we had with Bell for the same 50mb/s service.

Reply from: Taylor
August 27, 2019
Thank you for taking the time to leave us a review, Ranjithamalar! We are proud to have Karan on our team and we're happy to hear he hit the mark for you! Glad we were able to assist! -Taylor
August 21, 2019
Review Helpful? 0 Yes No 0
Submitted by: RADU-LUCIAN SRAGAR (MONTREAL , QU)
Feeling angry Angry Rating 👎

Super Laggy

While the VDSL 25 service does at times deliver the full speed, it is extremely laggy.

Regular web pages sometimes take 10+ seconds to load.

Speedtest.net sometimes gives LATENCY ERROR message.

Really frustrated.

Reply from: Taylor
August 21, 2019
Hi Radu-Lucian, thank you for taking the time to leave us a review. We sincerely apologize for the experience you had with our service. We understand that you've recently spoken with Jeannie, our Customer Service Manager, who has opened a ticket for you. Should you have any more questions, our support hotline is always available at 416-367-3876. Thanks again and give us a shout anytime! -Taylor
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$35.95 Shipping: $0 Other: $ No

Download: 50 Mbps

Upload: 10 Mbps

Cap:

Overage:

Established in 1998, Diallog Telecommunications provides a full suite of telecommunications services to Canadian residential and business customers from coast to coast.

During 2018, on occasion to celebrate its 20th-anniversary Diallog finally launched an offer for Home Internet and Home Phone for residents of Ontario and Quebec. As a premium partner of Canada’s Tier 1 telecommunications providers - Bell, Rogers, Telus, and Allstream - Diallog leverages their world-class network to deliver an exceptional telecom experience. Since conception, Diallog focus has always been to provide superior service for the ethnic niche markets all over this beautifully diverse country.

When you sign up for Diallog Home Internet, you get:

- free wifi modem rental
- waived installation fee
- truly unlimited bandwidth
- absolutely no contract

Choose your Home Internet speed:

  • Ultimate: 50 Mbps Download, 10 Mbps Upload for $35.95 per month
  • Plus: 25 Mbps Download, 10 Mbps Upload for $32.95 per month
  • Starter: 15 Mbps Download, 10 Mbps Upload for $29.95 per month

After a solid 20 years of establishing an ever-expanding presence among businesses across Canada, Diallog is excited to expand its footprint into residential markets. Though the current plan schedule seems a bit of a timid effort when compared to other providers.

Consider Diallog only offers DSL, which has a maximum download speed of 50 Mbps,  where many other providers with Cable Internet go up to 250 Mbps. Nonetheless, GoneVoIP believes this may be an independent provider to have in consideration. More so if the house cannot get Cable Internet.

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
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